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ITIL 4 Foundation Exam Questions and Answers​ PDF, Sample Questions | SPOTO

The ITIL 4 Foundation Exam is the first step in ITIL 4 certification, designed for individuals aiming to demonstrate their understanding of the ITIL framework and its key concepts. This foundational exam covers areas such as service management, value creation, and the ITIL service value system. SPOTO offers ITIL 4 Foundation exam questions and answers PDF to help candidates gain insight into the types of questions that may appear on the exam. With sample questions and detailed explanations, you can sharpen your knowledge and ensure thorough preparation. SPOTO’s comprehensive resources provide access to practice tests, study guides, and tips to help you succeed in the ITIL 4 Foundation certification. Prepare effectively with SPOTO's expert support and improve your chances of passing the ITIL 4 Foundation exam.

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Question #1
Which role is responsible for carrying out the activities of a process?
A. rocess owner
B. hange manager
C. ervice manager
D. rocess practitioner
View answer
Correct Answer: D

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Question #2
Which process is responsible for managing relationships with vendors?
A. hange management
B. ervice portfolio management
C. upplier management
D. ontinual service improvement
View answer
Correct Answer: C
Question #3
Which of the following service desk organizational structures are described in service operation?1. Local service desk2. Virtual service desk3. IT help desk4. Follow the sun
A. , 2 and 4 only
B. , 3 and 4 only
C. , 3 and 4 only
D. , 2 and 3 only
View answer
Correct Answer: A
Question #4
What are the categories of event described in the UIL service operation book?
A. nformational, scheduled, normal
B. cheduled, unscheduled, emergency
C. nformational, warning, exception
D. arning, reactive, proactive
View answer
Correct Answer: C
Question #5
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
A. mployers
B. takeholders
C. egulators
D. ccreditors
View answer
Correct Answer: B
Question #6
Which of the following are the MAIN objectives of incident management?1. To automatically detect service-affecting events2. To restore normal service operation as quickly as possible3. To minimize adverse impacts on business operations
A. and 2 only
B. and 3 only
C. and 3 only
D. ll of the above
View answer
Correct Answer: B
Question #7
What is the name of the group that should review changes that must be implemented faster than the normal change process?
A. echnical management
B. mergency change advisory board
C. rgent change board
D. rgent change authority
View answer
Correct Answer: B
Question #8
Which of the following is NOT an objective of service transition?
A. o ensure that a service can be operated, managed and supported
B. o provide training and certification in project management
C. o provide quality knowledge and information about services and service assets
D. o plan and manage the capacity and resource requirements to manage a release
View answer
Correct Answer: B
Question #9
Which of the following types of service should be included in the scope of service portfolio management?1. Those planned to be delivered2. Those being delivered3. Those that have been withdrawn from service
A. and 3 only
B. ll of the above
C. and 2 only
D. and 3 only
View answer
Correct Answer: B
Question #10
The BEST description of an incident is:
A. n unplanned disruption of service unless there is a backup to that service
B. n unplanned interruption to service or a reduction in the quality of service
C. ny disruption to service whether planned or unplanned
D. ny disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
View answer
Correct Answer: B
Question #11
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
A. evise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
B. here do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C. dentify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
D. hat is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
View answer
Correct Answer: D
Question #12
What are the KEY stakeholder groups mat service providers should cooperate with?
A. uppliers
B. ustomers
C. elationship managers
D. evelopers
View answer
Correct Answer: B
Question #13
Which describes an unresolved problem which has been already analysed?
A. workaround
B. n incident
C. known error
D. risk
View answer
Correct Answer: C
Question #14
What is the MOST LIKELY reason mat incident management would need a temporary team to work together?
A. o escalate an incident to a supplier or partner
B. o users can resolve their own incidents with self-help
C. o resolve a complex or major incident
D. o customers and users are provided with timely updates
View answer
Correct Answer: C
Question #15
Which practice needs the right culture to be embedded across the entire organization?
A. ervice level management
B. ervice request management
C. ontinual improvement
D. hange enablement
View answer
Correct Answer: C

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