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Question #1
A user requested upgrades to a company-Issued laptop to increase its performance while working with a large database stored on drive C. Which of the following tasks should a systems administrator complete to BEST meet this goal? (Select TWO).
A. ross-platform functionality
B. oftware compatibility
C. est case development
D. andbox environment
View answer
Correct Answer: DE

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Question #2
A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)
A. DMI
B. luetooth
C. SB
D. ightning
View answer
Correct Answer: CF
Question #3
A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?
A. eplacing the speakers
B. ncreasing the volume
C. nabling the audio device
D. pdating the driver
View answer
Correct Answer: C
Question #4
An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgradedFIRST?
A. SSD
B. CPU
C. HDD
D. RAM
View answer
Correct Answer: D
Question #5
A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?
A. ower cycle the laptop
B. lug in the monitor to the USB port
C. djust the monitor display settings
D. ower cycle the monitor
View answer
Correct Answer: C
Question #6
A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
A. hange the language settings on the printers
B. eboot all the machines having the issues
C. eboot all the printers
D. nstall an updated printer driver on the print server
View answer
Correct Answer: D
Question #7
Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?
A. solation
B. uthentication
C. ardening
D. uthorization
View answer
Correct Answer: A
Question #8
Which of the following BEST describes the main function of a web server?
A. toring files and controlling user access
B. etting up personal mailboxes and calendars
C. roviding IP addresses and printing services
D. osting home pages and business portals
View answer
Correct Answer: D
Question #9
A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?
A. AID 0
B. AID 1
C. AID 5
D. AID 10
View answer
Correct Answer: B
Question #10
A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?
A. NMP
B. SH
C. TP
D. elnet
View answer
Correct Answer: D
Question #11
Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?
A. AT mode
B. ridge mode
C. irect mode
D. ost-only mode
View answer
Correct Answer: D
Question #12
A colleague has a laptop that has been working as expected for several years wall outlet. The MOST likely component that needs to be replaced is the:
A. ower adapter
B. attery
C. ystem fan
D. ard drive
View answer
Correct Answer: C
Question #13
A technician is installing new power supplies for the application engineering team’s workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?
A. 000W 24-pin modular power supply
B. 20VAC 9000J surge protector
C. 00W redundant power supply
D. 000VA uninterruptible power supply
View answer
Correct Answer: A
Question #14
A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?
A. erify the AC adapter voltage
B. epair the operating system
C. eplace the user's USB-C hub
D. einstall the drivers for affected devices
E. ake sure the printer is not drawing too much power
View answer
Correct Answer: A
Question #15
A company uses legacy accounting software, and no replacement is available Which of the following virtualization solutions will the company MOST likely select?
A. etwork
B. torage
C. esktop
D. andbox
View answer
Correct Answer: C
Question #16
HOTSPOT (Drag and Drop is not supported)A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:-Playing the newest games at a high frame rate-Fast game load times-Enough storage to have several games installed at once-High-end audio-No concern about cost-Running the current Windows OSThe second workstation will be a family workstation. The requirements include:-Capability for word processing, videoconferencing, and basi
A. ee Explanation section for answer
View answer
Correct Answer: A
Question #17
An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?
A. ybrid HHD/SSD
B. ,400rpm HDD
C. ,200rpm HDD
D. VMe SDD
View answer
Correct Answer: D
Question #18
A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?
A. MB
B. CL
C. DF
D. SH
View answer
Correct Answer: C
Question #19
A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?
A. einstall the operating system
B. onfigure a new RAID array
C. eport the status of the drive and close the ticket
D. onsider another possible cause of the issue
E. estore the latest backup of the system
View answer
Correct Answer: D
Question #20
A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue?
A. FC
B. luetooth
C. i-Fi
D. ightning adapter
View answer
Correct Answer: A
Question #21
Which of the following describes the main difference between T568A and T568B cabling standards?
A. he T568B data transfer rate is higher than T568
B. he green and the orange cables are interchanged
C. 568A is used in blue cables, and T568B is used in green cables
D. he standards use different cable connectors
View answer
Correct Answer: B
Question #22
The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?
A. user
B. aste container
C. oller
D. oner
View answer
Correct Answer: A
Question #23
Which of the following cables should be used to terminate ST connectors on each end?
A. ptical fiber
B. oaxial
C. hielded twisted pair
D. DMI
View answer
Correct Answer: A
Question #24
Which of the following wireless networking protocols will support both 2.4GHz and 5GHz devices?
A. 02
B. 02
C. 02
D. 02
View answer
Correct Answer: B
Question #25
A network administrator is troubleshooting a connectivity issue. The administrator performs a port scan, and the following information is generated: Which of the following standard ports should be open to allow a successful RDP connection?
A. 3
B. 43
C. 45
D. 389
View answer
Correct Answer: D
Question #26
User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?
A. ttempt to reinstall the application
B. erify the system functionality
C. est the functionality of the antivirus
D. omplete the final report
E. etermine the source of the installation file
View answer
Correct Answer: E
Question #27
An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:Date/Time Not SetPress F1 to Run SetupWhich of the following would be the BEST action to take next?
A. hange the motherboard
B. eseat the motherboard power connections
C. eplace the CMOS battery
D. estore the BIOS to factory default settings
View answer
Correct Answer: C
Question #28
While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?
A. 02
B. 02
C. 02
D. 02
View answer
Correct Answer: A
Question #29
A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?
A. Increase the swap partition
B. Upgrade the CPU in the workstation
C. Upgrade the power supply in the workstation
D. Upgrade the RAM in the workstation
View answer
Correct Answer: A
Question #30
A web developer needs to test the compatibility of web functions across multiple different browsers and versions of those browsers. The web developer only has one machine and cannot install multiple browser versions. Which of the following should the developer do to BEST resolve the issue?
A. urchase more machines
B. eploy application virtualization
C. est using a virtual desktop
D. et up a multiboot configuration
View answer
Correct Answer: C
Question #31
Which of the following is the MAXIMUM power PoE+ provides?
A. 5
B. 0W
C. 0W
D. 5W
View answer
Correct Answer: B
Question #32
While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?
A. he channel is reserved for licensed band use
B. he channel selection is defective; contact the manufacturer
C. he channel must be unlocked by the vendor
D. he device requires a firmware update to unlock the channel
View answer
Correct Answer: A
Question #33
Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?
A. ub
B. thernet gateway
C. ireless access point
D. outer
View answer
Correct Answer: D
Question #34
A technician needs to install an NVMe drive in an old computer using a PCIe 4X card. The technician installs Windows on the drive and reboots the computer. An error message appears stating there is no bootable device found. The technician checks the BIOS but cannot select the new drive as a boot device. Which of the following is MOST likely causing the issue?
A. he boot partition is not set as active
B. he BIOS does not have NVMe boot drivers
C. he NVMe drive has an MBR partition
D. he NVMe drive is out of space
View answer
Correct Answer: B
Question #35
A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:-HDMI Blocked due to Copy ProtectionWhich of the following is the MOST likely cause of the error?
A. he HDMI cannot carry the signal from the DVD to the projector
B. he user needs to switch from HDMI to a cable standard such as DisplayPort
C. he projector does not support the necessary HDCP protocol
D. he user needs to enable cony-protected sources in the projector’s settings
View answer
Correct Answer: C
Question #36
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?
A. nquire about environmental or infrastructure changes
B. onduct external or internal research based on symptoms
C. stablish a plan of action to resolve the problem and implement the solution
D. ocument the findings, actions, and outcomes
View answer
Correct Answer: C
Question #37
A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?
A. CSI
B. AC
C. AN
D. ISP
View answer
Correct Answer: C
Question #38
Which of the following network devices operates as a bridge function?
A. ub
B. ireless access point
C. ransceiver
D. edia converter
View answer
Correct Answer: B
Question #39
A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?
A. nsure thermal paste is being used on the CPU
B. heck to make sure that any video cards have auxiliary power cabling connected
C. erify the header panel connector is properly connected
D. pot-check that the I/O shield for the motherboard is properly installed
View answer
Correct Answer: C
Question #40
A technician was called in to look at a user’s PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
A. he hard disk drivers have been corrupted
B. he HDD cables need reseating
C. RAID disk failed
D. he HDD has no free space
View answer
Correct Answer: D
Question #41
A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?
A. able tester
B. oopback plug
C. oner probe
D. etwork tap
View answer
Correct Answer: B
Question #42
A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?
A. aaS
B. aaS
C. aaS
D. aaS
View answer
Correct Answer: D
Question #43
A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user’s computer and records the following:Connection-specific DNS Suffix .: lanLink-local IPV6 Address.........: fe80::1585:7fb2:b05f:7102%12IPv4 Address....................: 192.168.1.131Subnet Mask.....................: 255.255.255.0Default Gateway.................: 192.168.1.1The technician then connects a test laptop to the router via the user’s Cat 5 cable and records the following infor
A. ncorrect IP address
B. aulty NIC
C. isconfigured default gateway
D. ad network cable
View answer
Correct Answer: C
Question #44
A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?
A.
B. he screen protector on the tablet is damaged
C. he touch-screen digitizer is malfunctioning
D. he inverter is misconfigured
View answer
Correct Answer: A
Question #45
Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?
A. ommunity cloud
B. apid elasticity
C. igh availability
D. etered service
View answer
Correct Answer: B
Question #46
A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?
A. ncrease the ECC memory timings in the BIOS
B. pgrade to the latest DDR5 modules
C. lear the temporary files on the workstation's boot drive
D. se a hypervisor to adjust the resource allocation
View answer
Correct Answer: D
Question #47
To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?
A. ccess point
B. atch panel
C. ub
D. irewall
E. all jack
View answer
Correct Answer: B
Question #48
A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all fight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?
A. nsure the input connections to the screen are secure
B. wap cables with a screen that works
C. heck to see if the device outputting the data is turned on
D. etermine if the screen is compatible with the output device
View answer
Correct Answer: A
Question #49
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?
A. xchange the transfer roller
B. ecalibrate the printer
C. lear the jam
D. eplace the fuser assembly
View answer
Correct Answer: B
Question #50
A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?
A. estart the videoconference
B. eplace the laptop
C. heck the audio inputs
D. ry another microphone
View answer
Correct Answer: C
Question #51
Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?
A. Updating the keyword filtering
B. Editing the sender policy framework
C. Contacting the gateway vendor
D. Verifying DMARC is enabled
View answer
Correct Answer: D
Question #52
A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?
A. ystem on a chip
B. ccelerometer
C. igitizer
D. yroscope
View answer
Correct Answer: C
Question #53
A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to indicate that it is cracked. Which of the following BEST describes why a blot is on the screen?
A. igitizer damage
B. mproper charging
C. mbient light sensor damage
D. iquid damage
View answer
Correct Answer: D
Question #54
A server administrator is building a new application server. Which of the following RAID levels provides MAXIMUM performance and redundancy?
A. AID 0
B. AID 1
C. AID 5
D. AID 10
View answer
Correct Answer: D
Question #55
A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?
A. Thumbprint/retinal scan
B. Password/password
C. Password/thumbprint
D. Password/PIN
View answer
Correct Answer: C
Question #56
A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?
A. rite a knowledge base article in the ticketing software to expedite future incidents
B. ubmit a bug report to the developer of the application, along with the steps taken to resolve the issue
C. ork with the developer to proactively collect the application logs to identify future errors of this type
D. end an email communication to the company about the issue and the steps taken to resolve it
View answer
Correct Answer: A
Question #57
Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?
A. Line conditioner
B. AC voltage regulator
C. Uninterruptible power supply
D. Cloud storage backup
View answer
Correct Answer: C
Question #58
A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?
A. ontaminated fuser
B. orn rollers
C. misfeed
D. age orientation
View answer
Correct Answer: D
Question #59
A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization’s servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?
A. he user’s internet connection is down
B. he user’s domain account is locked out
C. he user’s switch has stopped working
D. he user’s IP address needs to be renewed
View answer
Correct Answer: A
Question #60
Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?
A. oller
B. rum
C. ransfer belt
D. ibbon
View answer
Correct Answer: B
Question #61
A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Select TWO).
A. ncrease the swap partition
B. pgrade the CPU in the workstation
C. pgrade the power supply in the workstation
D. pgrade the RAM in the workstation
View answer
Correct Answer: DE
Question #62
A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?
A. o not upgrade any workstations within the organization
B. pgrade all workstations and provide a virtual environment for the legacy software
C. pgrade all workstations except those used by the engineering department
D. urchase new workstations for the engineering department
View answer
Correct Answer: B
Question #63
Which of the following allows a switch to be divided into separate logical networks?
A. LAN
B. SL VPN
C. AT
D. ADIUS
View answer
Correct Answer: A
Question #64
A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been reporting an issue with slow network speeds. A technician verified the NIC is functioning properly and the drivers are up to date, and then swaps out the Cat 6 patch cable. However, the issue persists. Which of the following troubleshooting steps should the technician take NEXT?
A. heck the speed and duplex settings on the switch
B. erify which port the VLAN is assigned to
C. nsure settings within the computer’s BIOS
D. eplace the cable that runs from the user’s desk to the patch panel
View answer
Correct Answer: A
Question #65
Which of the following cable types is the standard connector on printers?
A. VI
B. SATA
C. SB
D. ightning
View answer
Correct Answer: C
Question #66
Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?
A. Isolation
B. Authentication
C. Hardening
D. Authorization
View answer
Correct Answer: A
Question #67
Which of the following cables replaced the Apple 30-pin connector and is also reversible?
A. SB-C
B. ightning
C. iniUSB
D. isplayPort
View answer
Correct Answer: B
Question #68
A technician is tasked with upgrading a laptop’s RAM. Which of the following steps should the technician take FIRST?
A. aaS
B. aaS
C. SP
D. DN
View answer
Correct Answer: C
Question #69
A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?
A. erify S
B. eplace the failed drive while users are connected
C. hysically clean the HDDs and connectors
D. hut down the server and check the RAID controller's status
View answer
Correct Answer: D
Question #70
A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?
A. eparation pad
B. ransfer roller
C. nk cartridge
D. user
View answer
Correct Answer: B
Question #71
A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?
A. at 5
B. at 5e
C. at 6
D. at 6a
View answer
Correct Answer: B
Question #72
A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify FIRST?
A. he internal antennas are connected
B. he device has the latest OS updates
C. he wireless device drivers are the latest version
D. irplane mode is disabled
E. he battery is charging
View answer
Correct Answer: A
Question #73
Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?
A. ybrid cloud
B. ublic cloud
C. aas
D. aas
E. aas
View answer
Correct Answer: A
Question #74
Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?
A. pdating the keyword filtering
B. diting the sender policy framework
C. ontacting the gateway vendor
D. erifying DMARC is enabled
View answer
Correct Answer: A
Question #75
A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop?
A. et up a VPN
B. onfigure a hotspot
C. ctivate NF
D. se a USB cable
View answer
Correct Answer: B
Question #76
A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?
A.
B. AS
C. DD
D. CSI
View answer
Correct Answer: A
Question #77
A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?
A. can to email
B. erver message block
C. ecured prints
D. eb services
E. rinter share
View answer
Correct Answer: B
Question #78
A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?
A. humbprint/retinal scan
B. assword/password
C. assword/thumbprint
D. assword/PIN
View answer
Correct Answer: C
Question #79
A technician is replacing the RAM on an entry-level server with hot-swappable components. Which of the following should the technician do NEXT?
A. igh latency
B. xternal interference
C. o connectivity
D. ort flapping
View answer
Correct Answer: C
Question #80
Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?
A. aaS
B. aaS
C. BaaS
D. RaaS
View answer
Correct Answer: A
Question #81
A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?
A. aulty CMOS battery
B. S update issue
C. verheating
D. aulty RAM
View answer
Correct Answer: C
Question #82
A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?
A. CSI
B. SATA
C. CIe
D. VMe
View answer
Correct Answer: B
Question #83
A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?
A. eplacing the power supply
B. eplacing the UPS
C. hanging the CMOS battery
D. eseating the RAM
View answer
Correct Answer: D
Question #84
A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?
A. nstall the most recent firmware upgrade available for the printer
B. ontact the vendor for a hardware replacement
C. einstall the printer software and drivers, and then restart the printer
D. ead the installation manual and configure duplex settings
View answer
Correct Answer: D
Question #85
An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?
A. eplace the imaging drum
B. ealign the pickup rollers
C. lean the duplexing assembly
D. alibrate the printer
View answer
Correct Answer: B
Question #86
A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS, but the issue persists. Which of the following is the MOST likely cause of the issue?
A. ater damage
B. ncorrect OS version
C. aulty battery
D. amaged charging port
View answer
Correct Answer: C
Question #87
A desktop PC was recently moved to a new area and needs internet access RJ45 connections are not available, but access can be provided through 802.11n connections. Which of the following will need to be installed?
A. ireless NIC
B. FS system
C. SHD
D. SB card
View answer
Correct Answer: A
Question #88
An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?
A. perating system spoofing
B. emote software provisioning
C. ndirect software implementation
D. ross-platform virtualization
View answer
Correct Answer: D
Question #89
Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?
A. AID
B. SD
C.
D. DD
View answer
Correct Answer: D
Question #90
A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?
A. ual-channel
B. riple-channel
C. ingle-channel
D. uad-channel
E. rror correction code RAM
View answer
Correct Answer: D
Question #91
New memory modules were installed in several Windows desktops, but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?
A. onfigure appropriate settings within the BIOS
B. eplace the RAM
C. odify the boot
D. nstall the required drivers through the Control Panel
View answer
Correct Answer: A
Question #92
A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?
A. igitizer issues
B. verheating
C. roken screen
D. alware
View answer
Correct Answer: D
Question #93
A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?
A. ollowing corporate procedures
B. esting before deployment
C. ocumenting the findings
D. stablishing a plan of action
View answer
Correct Answer: A
Question #94
A help desk technician plugged in a user’s new computer to a network port. After a few minutes, the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?
A. he WLAN is disabling the NIC card
B. he network cable is not attached
C. he PC is unable to contact a DHCP server
D. he DHCP server is using addresses in the range of 169
View answer
Correct Answer: C
Question #95
A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?
A. ystem board
B. aper tray
C. emory
D. user
View answer
Correct Answer: D
Question #96
A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
A. erify the power rating of the charger
B. nsure all unnecessary connectivity features are disabled
C. heck that all missing smartphone OS updates are applied
D. omplete a factory reset of the phone
View answer
Correct Answer: A
Question #97
Which of the following cloud models maintains access, even when a local internet outage occurs?
A. rivate
B. aaS
C. ommunity
D. ublic
View answer
Correct Answer: A
Question #98
An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?
A. ommunity
B. rivate
C. ublic
D. ybrid
View answer
Correct Answer: A
Question #99
A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?
A. ODIMM
B. DR3
C. CC
D. RAM
View answer
Correct Answer: B
Question #100
An online retailer wants to save money and is considering migrating to the public cloud so peak is over. Which of the following BEST describes this aspect of cloud computing?
A. apid elasticity
B. etered utilization
C. hared resources
D. igh availability
View answer
Correct Answer: A
Question #101
A technician is attempting to fix a computer that does not turn on when the power button is pressed. Which of the following should the technician perform NEXT to troubleshoot the issue?
A. erify the output voltages from the power supply unit
B. pen the computer cabinet and replace the power button
C. emove and reconnect all cables that are plugged into the motherboard
D. eseat the power cable and confirm the outlet is providing energy
View answer
Correct Answer: D
Question #102
Which of the following wireless technologies has the MOST range and wireless throughput?
A. 02
B. 02
C. 02
D. 02
View answer
Correct Answer: B
Question #103
The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?
A. nabling high-accuracy mode
B. eplacing the battery
C. isabling Wi-Fi connections
D. tilizing a third-party map application
View answer
Correct Answer: A
Question #104
A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?
A. ssess the network cables for damage
B. isable Bluetooth connections
C. pdate the firmware
D. heck if the password and SSID are correct
View answer
Correct Answer: D
Question #105
Which of the following allows all VMs in a virtual environment to have RAM allocated for use?
A. easured service
B. ontainerization
C. ynchronization
D. esource pooling
View answer
Correct Answer: D
Question #106
Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?
A. iniUSB
B. icroUSB
C. SB-A
D. SB-C
View answer
Correct Answer: D
Question #107
A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?
A. he memory
B. he storage device
C. he integrated keyboard
D. he battery
View answer
Correct Answer: B
Question #108
A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?
A. se another brand of VGA to DisplayPort adapter
B. esearch the issue further and formulate a new hypothesis to test
C. sk the user additional clarifying questions regarding the issue
D. ocument the action taken and the outcome
View answer
Correct Answer: B
Question #109
A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio. Which of the following will MOST likely resolve the issue?
A. hanging the input on the projector to VGA
B. hanging the output on the PC to DVI
C. odifying the projector's refresh rate
D. tilizing an HDMI connection
View answer
Correct Answer: D
Question #110
A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?
A. Sandbox
B. VDI
C. Private cloud
D. SaaS
View answer
Correct Answer: B
Question #111
A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?
A. ry to extract data
B. eseat the RAM modules
C. nspect the fan
D. heck the CD tray
View answer
Correct Answer: B
Question #112
A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?
A. nabling and configuring a 5GHz antenna
B. onfiguring separate IP ranges
C. nabling multiple SSIDs
D. onfiguring all devices with different channels
View answer
Correct Answer: D
Question #113
Update the mobile device.
A. hange the Wi-Fi operation channel
B. onfigure the Wi-Fi AP to 5GHz
C. ncrease the power output of the AP
D. hange the SSID to hidden
View answer
Correct Answer: B
Question #114
A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?
A. at 5
B. at 5e
C. at 6
D. at 6a
View answer
Correct Answer: C
Question #115
HOTSPOT (Drag and Drop is not supported)A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.INSTRUCTIONSClick on each component to view the specification.Select the appropriate cause and resolution for the issue.If at any time you would like to bring back the initial state of the simulation, please click the Reset All butt
A. ee Explanation section for answer
View answer
Correct Answer: A
Question #116
A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users’ operating systems. Which of the following should the IT department implement?
A. DI
B. aaS
C. PN
D. aaS
View answer
Correct Answer: A
Question #117
A technician is preparing to set up a gaming computer with the following components:-Discrete, high-end graphics card-Video capture card-High-end processor-Multiple hard drives-USB 3.0 hub-Sound cardWhich of the following options is the MOST important for the technician to consider before building the gaming computer?
A. edundant power supply
B. odular power supply
C. 0-pin vs
D. ower supply wattage rating
View answer
Correct Answer: D
Question #118
After dropping a mobile device, a user reports that it no longer responds to touch/tap commands. The user has already rebooted the device, but the issue persists. Which of the following components is MOST likely causing this issue?
A. IM card
B. harging port
C. igitizer
D. attery
View answer
Correct Answer: C
Question #119
A user connects a smartphone to a laptop. Which of the following types of networks has the user created?
A. PAN
B. MAN
C. WLAN
D. LAN
View answer
Correct Answer: A
Question #120
A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on?
A. mpact
B. nkjet
C. aser
D. hermal
View answer
Correct Answer: C
Question #121
An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?
A. erformance monitor
B. ablet/PC settings
C. ystem configuration
D. isplay settings
View answer
Correct Answer: B
Question #122
An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?
A. ublic
B. ybrid
C. ommunity
D. rivate
View answer
Correct Answer: D
Question #123
Which of the following describes the BEST use case for a client-side hypervisor?
A. or a software developer who is required to test an application in many environments
B. hen the data center environment is out of resources for a new server
C. s a cost-saving measure to allow multiple users on one computer
D. o provide a backup to cloud-based solutions during internet failures
View answer
Correct Answer: A
Question #124
A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?
A. PM
B. SM
C. EFI
D. RM
View answer
Correct Answer: A
Question #125
An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?
A. equire the technicians to spend more time testing theories to determine the root causes of issues
B. equire the technicians to verify full system functionality when resolving issues
C. equire the technicians to gather more information when speaking with users about issues
D. equire the technicians to document the findings, actions, and outcomes of issues
View answer
Correct Answer: D
Question #126
A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following should the user confirm are available on the PC before making the purchase? (Choose two.)
A. eplace the graphics card
B. eplace the screen, as the customer insists
C. ecommend the usage of an external display instead
D. nsure the backlight is functioning as expected
View answer
Correct Answer: BC
Question #127
A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?
A. Disable the sticky keys feature
B. Clean the keyboard
C. Reset the BIOS settings to default
D. Charge the laptop
View answer
Correct Answer: B
Question #128
A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?
A. DMA
B. RL
C. DM
D. PS
View answer
Correct Answer: B
Question #129
A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank’s need?
A. rivate
B. ybrid
C. ublic
D. ommunity
View answer
Correct Answer: D
Question #130
A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check on the first phone?
A. i-Fi
B. otspot
C. luetooth
D. ocation
View answer
Correct Answer: C
Question #131
Which of the following handles touch-screen operation on a mobile device?
A. tylus
B. iquid crystal display
C. rocessor
D. igitizer
View answer
Correct Answer: D
Question #132
A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the bandwidth to other servers and finds no issues. Which of the following should the technician check NEXT?
A. evel of network utilization
B. ustomer use of two-factor authentication
C. mount of local drive space
D. AID array drive health
View answer
Correct Answer: D
Question #133
A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?
A. mpty imager drum
B. verheaded system fuser
C. cratched scanner glass
D. hird-party toner
View answer
Correct Answer: C
Question #134
A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
A. ptical disk drive
B. MMC storage device
C. 5,000rpm drive
D. AID 10 array
View answer
Correct Answer: D
Question #135
An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?
A. SD
B. PU
C. DD
D. AM
View answer
Correct Answer: B
Question #136
Which of the following devices would a punchdown tool MOST likely be utilized on?
A. able modem
B. anaged switch
C. oE injector
D. atch panel
View answer
Correct Answer: D
Question #137
A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?
A. he phone requires a firmware update to address charging issues
B. he charge port contains foreign objects, such as lint
C. he phone’s battery has swelled, preventing the utilization of the charge port
D. he phone has experienced water damage, thus the battery is not charging
View answer
Correct Answer: B
Question #138
Which of the following networking devices will MOST likely need to be installed in between the ISP and the LAN in a SOHO environment?
A. witch
B. irewall
C. able modem
D. outer
E. ccess point
View answer
Correct Answer: D
Question #139
A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?
A. heck the storage space
B. nspect the screen for damage
C. nstall the latest updates
D. ecalibrate the digitizer
View answer
Correct Answer: A
Question #140
A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?
A. se data recovery software to find and recover the hard drive information
B. ccess the BIOS and select to rebuild the degraded RAID array
C. oot into the BIOS and enable the TPM on the new motherboard
D. eturn the replaced motherboard back to the computer
View answer
Correct Answer: C
Question #141
A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.)
A. Scissors
B. Network tap
C. Magnetized screwdriver
D. Tone generator
E. RJ45 connector
F. Crimper
View answer
Correct Answer: EF
Question #142
A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue?
A. able tester
B. rimper
C. unchdown tool
D. oopback plug
View answer
Correct Answer: B
Question #143
A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?
A. USB 3
B. n SD memory card with NTFS
C. n xD memory card with ext3
D. portable hard drive with FAT32
View answer
Correct Answer: A
Question #144
A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?
A. iber
B. able
C. SL
D. atellite
View answer
Correct Answer: C
Question #145
A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?
A. pgrade the Ethernet cable to the latest specification
B. eplace the phone
C. nstall a PoE injector
D. hange ports on the switch
View answer
Correct Answer: D
Question #146
A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?
A. djusting the lens
B. hanging the filter
C. eplacing the video cable
D. eseating the lamp
View answer
Correct Answer: A
Question #147
A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result:-IPv4 connectivity...limited or none-IPv4 address...169.254.254.1-subnet mask...255.255.0.0-default gateway...Which of the following is the MOST likely cause of this issue?
A. HCP failure
B. RP cache
C. NS resolution
D. uplicate IP address
View answer
Correct Answer: A
Question #148
A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?
A. etermine the next steps to resolve the issue and document it
B. esign a plan of action to resolve the issue and implement the solution
C. ocument the findings, actions, and outcomes
D. stablish a theory of probable cause, researching internally or externally as needed
View answer
Correct Answer: D
Question #149
A user has decided to build a new computer with parts purchased from a popular online vendor. The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build? A user has decided to build a new computer with parts purchased from a popular online vend
A. he user did not plug in the processor's fan
B. he user did not apply thermal paste to the CPU
C. he user did not seat the GPU correctly
D. he user did not install the power supply
View answer
Correct Answer: A
Question #150
A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?
A. ownload the drivers from the vendor's website
B. llow the OS to install the drivers automatically
C. tilize a third-party, non-OEM driver
D. un the autoinstall C
View answer
Correct Answer: A
Question #151
A salesperson is using a weather application on a mobile device. The application appears to be draining the device’s battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?
A. nable the GPS service to ensure accurate location detection
B. anually enter office locations in the weather application
C. onfigure less frequent location checks using cellular location services
D. se the offices’ Wi-Fi IP addresses as the geolocation mechanism
View answer
Correct Answer: C
Question #152
Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following servers is MOST likely offline?
A. eb
B. NS
C. ile
D. HCP
View answer
Correct Answer: B
Question #153
A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?
A. eorder the priority in Windows Boot Manager
B. heck to make sure Secure Boot is turned on
C. nsure that the Trusted Platform Module is enabled
D. erify that the latest updates are installed
View answer
Correct Answer: C
Question #154
Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?
A. ine conditioner
B. C voltage regulator
C. ninterruptible power supply
D. loud storage backup
View answer
Correct Answer: C
Question #155
Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
A. oad balancer
B. ridge
C. roxy server
D. witch
E. irewall
View answer
Correct Answer: A
Question #156
A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?
A. he volume on the TV needs to be turned up
B. he conference call needs to be unmuted for audio
C. n incorrect HDMI cable is being used
D. he TV’s HDMI-ARC port is not being used
View answer
Correct Answer: D

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