Certified Cisco Network Associate is the name of one of the training programs that SPOTO provides (CCNA). SPOTO, a significant provider of IT network equipment, designs and produces all of its products in-house. SPOTO is the most well-known IT vendor in the industry and the most successful OEM in its sector. The devices sold by Cisco are quite popular in the commercial and industrial sectors.
Question 1
A solution designer in an agile team often passes the design information to team members without any documentation. This has resulted in misunderstandings within the team.
What should the agile leader do?
A. Move the solution designer to another team
B. Review the process that resulted in this situation
C. Ask the team to document the design
D. Stop work until the design document is completed
Correct answer: B
Question 2
A software system is being built for a company. Once the system is in production, the team would like to collect usage data to evaluate the delivered value.
Which evaluation practice should the project lead use to obtain accurate usage data?
A. Embed a feedback form into the system for users to respond
B. Build the functionality in the software to collect the operational usage data
C. Send out a questionnaire to all users regarding the most useful features
D. Interview a sampling of users to obtain the usage data
Correct answer: B
Question 3
A software project using an agile approach is facing quality issues with every release, generating many production problems.
What should the project manager do to fix the problem and improve the quality?
A. Use the retrospective meeting to better understand the root cause of the quality problems and put together a plan with the team to address the problems
B. Hire an external company to add an additional layer of testing, making sure that the final product is well inspected before releasing
C. Create a reward system granting incentives to the team members who are able to catch more defects
D. Seek extra funding approval with the sponsor to replace junior team members for more experienced ones
Correct answer: A
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Question 4
A project manager is managing a national rollout for an innovative product in a regulated environment that is expected to change. The project management office
(PMO) needs visibility of the regulatory constraints while maintaining a degree of flexibility.
Which tool can the project manager use?
A. Use a burndown chart to provide transparency
B. Use a burnup chart to provide transparency
C. Use a kanban board to increase accountability
D. Use a product backlog to manage changes
Correct answer: D
Question 5
A project manager is managing a very important business transformation project. The goal of the project is to extend a desktop application with a mobile application module. The marketing department believes that a main competitor is working on a similar product.
Which delivery approach should the project manager use for this project?
A. Extreme Programming (XP) delivery, to mitigate the high risk related to a new product
B. Traditional delivery, to ensure high quality and that the product meets market demands
C. Incremental delivery, to ensure that mobile capability is released fast to the users
D. Iterative delivery, to ensure that user feedback is incorporated into the second iteration
Correct answer: C
Question 6
During the implementation phase of a construction project, a key supplier went bankrupt and cannot supply the contracted material. This issue could affect the project schedule.
What should the project manager do first?
A. Escalate to the management team for delay approval
B. Add the risk and the delay to the risk register
C. Update the schedule to include the delay
D. Update the issue log and act to minimize the impact
Correct answer: D
Question 7
A project manager for a factory construction project in a small town is evaluating the necessary actions to engage stakeholders. The local community is speculating the impact of the facility. There are rumors of job opportunities and environmental impacts, which are listed on the project risk matrix.
What should the project manager do with regard to community engagement in this situation?
A. Build channels to extend communication efforts to the local community.
B. Focus on the sideward stakeholders only and let the organization manage the community.
C. Use the city administration to address communication with the community.
D. Include the local union representative in the high-power, high-impact stakeholder group.
Correct answer: A
Question 8
A project manager was replaced in the early phases of a new project. The new project manager discovers that the business team is not supporting the project.
After discussing these concerns with the team, it is determined that the project does not have the full support of senior management.
What should the new project manager do next?
A. Request the business team to clearly define their issues with the project work completed to date.
B. Send out a status report describing the situation to the stakeholders and request general assistance.
C. Study the stakeholder analysis to understand which stakeholder holds the most influence and seek their assistance.
D. Ask senior management to be more involved with the project and to provide their full support.
Correct answer: C
Question 9
A company has rolled out the latest retail management system, and the project has been handed over to operations. The operations team finds that many of the day-to-day requirements are not covered in the system, and support for the project has limited hours. The project team has dissolved and the contract resources are no longer working on the project. As a result, the operations team has been facing numerous customer issues.
What should the project lead have done initially to avoid this situation?
A. Involved operations stakeholders during planning
B. Reviewed the project management plan
C. Increased support hours for the hours of operation
D. Created a detailed operations manual
Correct answer: A
Question 10
A project team is transitioning from a predictive to an agile approach. The project manager is trying to minimize the support issues that the product has had in production. One particular pain point is the transition to operations, where the issues usually arise.
What should the project manager do to improve this scenario?
A. Engage the operation teams in the retrospectives and demo sessions and incorporate their feedback on project activities
B. Increase the focus on backlog items that cover support requirements, as well as product manuals and operation guides
C. Foster stakeholder participation by engaging them early on the backlog discussions
D. Ask the support/operation team to participate in the daily standup meetings to contribute to the project's progress
Correct answer: A
Each student will receive both a digital badge and a certificate of professional development as a means of supporting them in both the expansion of their knowledge base and the display of their mastery of the subject matter. These awards may be found on the student's online portfolio.
