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ServiceNow CTA Exam Questions and Answers, ServiceNow Certified Technical Architect | SPOTO

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Question #1
What does the ServiceNow Security Center's daily compliance score indicate in ServiceNow?
A. AThe number of security incidents created in the last 24 hours
B. BThe number of phishing emails resolved in the last 24 hours
C. CThe security compliance percentage of the ServiceNow instance
D. DPercentage of vulnerabilities remediated in the last 24 hours
View answer
Correct Answer: C
Question #2
A system administrator, Priya, notices that certain Configuration Items (CIs) in the CMDB have not populated the required and recommended fields, impacting data integrity. Which KPI should Priya review to diagnose this issue?
A. Compliance
B. Correctness
C. Completenesscorrect
D. Relationships
View answer
Correct Answer: C
Question #3
What type of testing requires human observation to measure how user-friendly, efficient, or convenient the software or product is for end-users?
A. ASmoke testing
B. BUsability testing
C. CIntegration testing
D. DSystem testing
View answer
Correct Answer: B
Question #4
What is the primary purpose of having a go-live plan?
A. To facilitate a seamless and smooth transition process
B. To record root causes for problems arising out of the transition
C. To establish a backup system for data recovery
D. To conduct a comprehensive review of all project documents
View answer
Correct Answer: A
Question #5
How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow CMDB?
A. Importing data from external sources
B. Using predefined templates
C. Using IntegrationHub ETL
D. Extending other classes
View answer
Correct Answer: D
Question #6
Which type of testing is best suited for scenarios requiring repeated execution of tasks over a long period of time?
A. AAutomated testing
B. BUsability testing
C. CAd hoc testing
D. DManual testing
View answer
Correct Answer: A
Question #7
When advising on release and instance management, what should be considered as key governance factors?Choose 3 answers
A. Release performance and instance usage analytics
B. Operating model and development approach
C. Platform scope and deployed applications
D. Day-to-day instance performance metrics
E. Number and purpose of instance environments
View answer
Correct Answer: BCE
Question #8
What action does the Identification and Reconciliation module perform to reduce duplicates in the CMDB?
A. Merges duplicate records automatically
B. Uses identification rules to uniquely identify CIs
C. Validates data sources to ensure accuracy
D. Assigns unique identifiers to each CI
View answer
Correct Answer: B
Question #9
Which methods can be used to populate the CMDB with data from third-party sources? Choose 2 answers
A. Identification and Reconciliation Engine (IRE)
B. Discovery
C. IntegrationHub ETLcorrect
D. Service Graph Connectorscorrect
E. Service Mapping
View answer
Correct Answer: CD
Question #10
What benefits does the Common Service Data Model (CSDM) provide to organizations using ServiceNow products?
A. Rationalization, outage reduction, and business processes alignment
B. Improved security, increased storage capacity, and faster processing speed
C. Automated deployment, maintenance efficiency, and comprehensive monitoring
D. Customization, consistent analysis, and data governance
View answer
Correct Answer: D
Question #11
What components constitute the application layer security within ServiceNow? Choose 3 answers
A. AMulti-Factor Authentication (MFA)
B. BPlatform Encryption (PE)
C. CAccess Control Lists (ACLs)
D. DFull Disk Encryption (FDE)
E. EIP address access control
View answer
Correct Answer: ACE
Question #12
When advising on release and instance management, what should be considered as key governance factors? Choose 3 answers
A. ARelease performance and instance usage analytics
B. BOperating model and development approach
C. CPlatform scope and deployed applications
D. DDay-to-day instance performance metrics
E. ENumber and purpose of instance environments
View answer
Correct Answer: BCE
Question #13
What are common group types used in ServiceNow for managing foundational data? Choose 3 answers
A. Assignment groups
B. Workflow groups
C. Security groups
D. Financial groups
E. Process groups
View answer
Correct Answer: ABC
Question #14
What is the main focus in the Foundation stage of implementing the CSDM framework?
A. Identifying and populating network infrastructure CIs
B. Preparing accurate business information for reporting
C. Setting up relationships between technology and business
D. Working on CMDB tables associated with ITSM
View answer
Correct Answer: C
Question #15
What are the types of splits in a multi-development environment stack?
A. Scoped-app and global configuration splits
B. Product-based and release-based splits
C. Geographic and functional splits
D. Timeline and project-based splits
View answer
Correct Answer: B
Question #16
A company is preparing for a ServiceNow instance upgrade. Which tool shortens the time tovalidate critical processes post-upgrade?
A. Test Management 2
B. Automated Testing Framework (ATF)
C. Manual testing scripts
D. System health dashboard
View answer
Correct Answer: B
Question #17
A system administrator, Priya, notices that certain Configuration Items (CIs) in the CMDB have not populated the required and recommended fields, impacting data integrity. Which KPI should Priya review to diagnose this issue?
A. Compliance
B. Correctness
C. Completeness
D. Relationships
View answer
Correct Answer: C
Question #18
What are the advantages of a 5-stack instance structure that consists of development, quality assurance, user acceptance testing, staging, and production?Choose 3 answers
A. Staging instance for troubleshooting
B. Lower maintenance effort
C. Deployment testing
D. Increased parallel activity
E. Single Dev track
View answer
Correct Answer: ACD
Question #19
What does a ServiceNow governance framework typically define? Choose 3 answers
A. AHow decisions are made
B. BWhat decisions need to be made
C. CWho is involved in decision-making
D. DRecurring schedules for governance meetings
E. EHow work gets done on the platform
View answer
Correct Answer: ABC
Question #20
Which type of testing is best suited for scenarios requiring repeated execution of tasks over a long period of time?
A. Automated testingcorrect
B. Usability testing
C. Ad hoc testing
D. Manual testing
View answer
Correct Answer: A
Question #21
What action does the Identification and Reconciliation module perform to reduce duplicates in the CMDB?
A. Merges duplicate records automatically
B. Uses identification rules to uniquely identify CIscorrect
C. Validates data sources to ensure accuracy
D. Assigns unique identifiers to each CI
View answer
Correct Answer: B
Question #22
What action does the Identification and Reconciliation module perform to reduce duplicates in the CMDB?
A. Merges duplicate records automatically
B. Uses identification rules to uniquely identify CIs
C. Validates data sources to ensure accuracy
D. Assigns unique identifiers to each CI
View answer
Correct Answer: B
Question #23
How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow CMDB?
A. Importing data from external sources
B. Using predefined templates
C. Using IntegrationHub ETL
D. Extending other classescorrect
View answer
Correct Answer: D
Question #24
What is the primary factor in determining the number of MID Servers required for a standard ServiceNow deployment?
A. The number of network routers in use
B. The number of targets and interaction frequency
C. The number of concurrent users on the instance
D. The geographical spread of the organization
View answer
Correct Answer: B
Question #25
What does a ServiceNow governance framework typically define? Choose 3 answers
A. How decisions are made
B. What decisions need to be made
C. Who is involved in decision-making
D. Recurring schedules for governance meetings
E. How work gets done on the platform
View answer
Correct Answer: ABC
Question #26
A CTA is advising a large organization with multiple ServiceNow instances across different departments. The client wants to streamline their application deployment process and ensure consistency across instances. Which recommendation should the CTA prioritize regarding the Application Repository?
A. Use it for a Citizen Development program
B. Employ it for real-time collaborative coding
C. Use it to centralize and distribute custom apps
D. Use it as a backup for all global application packages
View answer
Correct Answer: C
Question #27
Under technical governance policies, what does environmental management in ServiceNow primarily define?
A. Instance structurecorrect
B. Data ownership
C. User access policies
D. Application customization
View answer
Correct Answer: A
Question #28
Why is IP address access control considered part of the network layer despite being implemented in the application layer?
A. AIt performs data tokenization and substitution for security
B. BIt uses encryption to protect data at rest in the ServiceNow instance
C. CIt restricts access to the instance based on IP address ranges
D. DIt manages user authentication to the ServiceNow platform
View answer
Correct Answer: C
Question #29
What is the main focus in the Foundation stage of implementing the CSDM framework?
A. Identifying and populating network infrastructure CIs
B. Preparing accurate business information for reporting
C. Setting up relationships between technology and businesscorrect
D. Working on CMDB tables associated with ITSM
View answer
Correct Answer: C
Question #30
What benefits does the Common Service Data Model (CSDM) provide to organizations using ServiceNow products?
A. Rationalization, outage reduction, and business processes alignment
B. Improved security, increased storage capacity, and faster processing speed
C. Automated deployment, maintenance efficiency, and comprehensive monitoring
D. Customization, consistent analysis, and data governancecorrect
View answer
Correct Answer: D

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