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ServiceNow CSA Exam Questions and Answers PDF | SPOTO

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Question #1
When working on a form, what is the difference between Insert and Update operations?
A. Insert creates a new record and Update saves changes, both remain on the form
B. Insert creates a new record and Update saves changes, both exit the form
C. Insert saves changes and exits the form, Update saves changes and remains on the formcorrect
D. Insert saves changes and remains on the form, Update saves changes and exits the form
View answer
Correct Answer: C
Question #2
From the User menu, which actions can a user select? (Choose three.)
A. Send Notifications
B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users
E. Order from Service Catalog
F. Approve Records
View answer
Correct Answer: BCD
Question #3
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
A. A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processescorrect
D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs
View answer
Correct Answer: C
Question #4
What section on a task record is used to see the most recent updates made to a record?
A. Related List
B. Activity Stream
C. Audit Log
D. Timeline
View answer
Correct Answer: B
Question #5
Which one of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self-Servicecorrect
View answer
Correct Answer: D
Question #6
Which tool is used for creating dependencies between configuration items in the CMDB?
A. CI Relationship Editor
B. CMDB Builder
C. CI Service Manager
D. Cl Class Managercorrect
View answer
Correct Answer: D
Question #7
What is a sys_id?
A. Unique 32-character identifier that is assigned to every recordcorrect
B. A client-side Business Rule
C. A server-side Business Rule
D. Unique 64-character identifier that is assigned to every record
View answer
Correct Answer: A
Question #8
A REQ number in the Service Catalog represents…
A. the order number
B. the stage
C. the task to complete
D. the individual item in the order
View answer
Correct Answer: A
Question #9
When working on a form, what is the difference between Insert and Update operations?
A. Insert creates a new record and Update saves changes, both remain on the form
B. Insert creates a new record and Update saves changes, both exit the formcorrect
C. Insert saves changes and exits the form, Update saves changes and remains on the form
D. Insert saves changes and remains on the form, Update saves changes and exits the form
View answer
Correct Answer: B
Question #10
Which one of the following statements applies to a set of fields when they are coalesced during an import?
A. If a match is found using the coalesce fields, the existing record is updated with theinformation being importedcorrect
B. If a match is not found using the coalesce fields, the system does not create a Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
View answer
Correct Answer: A
Question #11
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
A. Most recent updatecorrect
B. Popularity
C. Relevancycorrect
D. Manager assignment
E. Number of viewscorrect
View answer
Correct Answer: ACE
Question #12
Which of the following is used to initiate a flow?
A. A Triggercorrect
B. Core Action
C. A spoke
D. An Event
View answer
Correct Answer: A
Question #13
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
A. They run behind the scenes
B. They are the building blocks
C. They are optional
D. They provide options
View answer
Correct Answer: B
Question #14
Which features allow you to update multiple records at one time? (Choose two.)
A. List Editor
B. Field Update Action
C. Bulk Record Update
D. Data Remediation Dashboard
E. Update Selected Action
View answer
Correct Answer: AB
Question #15
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
A. Most recent update
B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views
View answer
Correct Answer: ACE
Question #16
Which system property is added and set to true in order to see impersonation events in the System Log?
A. glide user_setting
B. glide sys all_jmpersonation
C. glide sys log_jmpersonabon
D. glide
E. glide sys admin_login
View answer
Correct Answer: C
Question #17
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
A. AAvoid using the Default Update set as an Update Set for moving customizations from instance to instance
B. BBefore moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
C. CUse the Baseline Update Set to store the contents of items after they are changed the first time
D. DOnce an Update Set is closed as ''Complete'', change it back to ''In Progress'' until it is applied to another instance
View answer
Correct Answer: A
Question #18
A role is recorded in which table?
A. Role[sys_user]
B. Role[sys_user_profile]
C. Role[sys_user_record]
D. Role[sys_user_role]correct
View answer
Correct Answer: D
Question #19
What are the steps to retrieve an Update Set?
A. Verify Update Set is Complete, Retrieve, Preview, Apply
B. Verify Update Set is Complete, Test Connection, Apply
C. Verify Update Set is Complete, Test Connection, Commitcorrect
D. Verify Update Set is Complete, Retrieve, Preview, Commit
View answer
Correct Answer: C
Question #20
Which of the following statement describes the purpose of an Order Guide?
A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
C. Order Guide provide the ability to order multiple, related items as one requestcorrect
D. Order Guides take the user directly to the checkout without prompting for information
View answer
Correct Answer: C
Question #21
A Service Catalog may include which of the following components?
A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Itemscorrect
View answer
Correct Answer: D
Question #22
What are the two aspects to LDAP Integration?
A. Data Populationcorrect
B. Data formatting
C. Authorization
D. Authenticationcorrect
View answer
Correct Answer: AD
Question #23
What is the Import Set Table?
A. A table where data will be placed, post-transformation
B. A table that determines relationships
C. A staging area for imported recordscorrect
D. A repository for Update Set information
View answer
Correct Answer: C
Question #24
Which section of the ServiceNow UI allows you to perform a global search?
A. Application Navigator
B. Banner framecorrect
C. List pane
D. Content frame
View answer
Correct Answer: B
Question #25
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
A. Common Service Data Model (CSDM) Most Votes
B. Service Mapping Utility (SMU)
C. Service Schema Map (SSM)
D. CMDB Class Manager (CMDBCM)
E. CI Class Manager (CICM)
View answer
Correct Answer: A
Question #26
What is a Record Producer?
A. A Record Producer is a type of Catalog Item that is used for Requests, not Services
B. A Record Producer creates user records
C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalogcorrect
View answer
Correct Answer: D
Question #27
What is a schema map?
A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
B. A schema map graphically organizes the visual task boards for the CMDB
C. A schema map graphically displays the Configuration Items that support a business service
D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schemacorrect
View answer
Correct Answer: D
Question #28
Many actions are included with flow designer, what are some frequently used core actions? (Choose four.)
A. Look for Update
B. Create Record
C. Ask for Approval
D. Look Up Record
E. Wait for Condition
F. Wait for Match
View answer
Correct Answer: BCDE
Question #29
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
A. Form
B. List
C. Dashboardcorrect
D. Timeline
View answer
Correct Answer: C
Question #30
Which are valid Service Now User Authentication Methods? (Choose three.)
A. Local database
B. SSO
C. LDAP
D. FTP authentication
E. XML feed
View answer
Correct Answer: ABC

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