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ServiceNow CIS-HR Exam Sample Questions | SPOTO

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Question #1
What kind of records do HR Requests create?
A. HR Incidentscorrect
B. HR Files
C. HR Problems
D. HR Casescorrect
View answer
Correct Answer: AD
Question #2
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
A. Add the Delegated Developer role to your User record
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done
View answer
Correct Answer: A
Question #3
An HR Admin without the System Admin role can do what? (Choose three.)
A. Configure business rules
B. Add users to groups
C. Grant roles to users or groups
D. Create HR Criteria
E. Reset user passwords
F. Modify the HR Administration > Properties
View answer
Correct Answer: BCE
Question #4
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?
A. All employees will see the same informationcorrect
B. Client roles automatically limit what is visible to employees
C. Using User Criteriacorrect
D. Using HR Criteria
View answer
Correct Answer: AC
Question #5
What are the key differentiators between an HR Profile record and a User record? (Choose three.)
A. AThe HR Profile stores the employee's assigned delegates
B. BThe HR Profile includes group membership information
C. CThe HR Profile includes employee organizational information like Colleagues
D. DThe HR Profile stores login credential information
E. EThe HR Profile may include employee marital status
F. FThe HR Profile is intended to store confidential employee data that is pertinent for HR
View answer
Correct Answer: AEF
Question #6
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
A. Profile Writer [sn_hr_core
B. Profile Reader [sn_hr_core
C. HR Case Writer [sn_hr_le
D. HR Case Reader [sn_hr_le
View answer
Correct Answer: A
Question #7
When creating a PDF Document Template, where does the list of Document Revisions come from?
A. From Managed Documents
B. From Document Templates
C. From Knowledge Articles
D. From System Documents
View answer
Correct Answer: A
Question #8
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
A. Add the Delegated Developer role to your User recordcorrect
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done
View answer
Correct Answer: A
Question #9
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
A. Matching Rulescorrect
B. Client Rules
C. ACLscorrect
D. Escalation Rules
View answer
Correct Answer: AC
Question #10
If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?
A. HR Basic [sn_hr_core
B. Scoped Developer [sn_hr_core
C. Delegated Developer [delegated_developer]
D. HR Manager [sn_hr_core
View answer
Correct Answer: C
Question #11
What kind of records do HR Requests create?
A. HR Incidentscorrect
B. HR Files
C. HR Problems
D. HR Casescorrect
View answer
Correct Answer: AD
Question #12
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)
A. AProperties
B. BGauges
C. CDashboards
D. DLists
E. EOverviews
F. FForms
View answer
Correct Answer: ADF
Question #13
HR Profiles may be created for multiple employees using conditions and criteria in which module?
A. Create Human Resources Profilecorrect
B. Create new Case
C. Generate HR Profilescorrect
D. Bulk Cases
View answer
Correct Answer: AC
Question #14
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
A. Document Template
B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria
View answer
Correct Answer: BDFG
Question #15
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
A. Document Templatecorrect
B. Upload Filecorrect
C. HR Service Templatecorrect
D. User Criteriacorrect
E. HR Templatecorrect
F. HR Profilescorrect
G. HR Criteriacorrect
View answer
Correct Answer: ABCDEFG
Question #16
How is the HR template associated with an HR service?
A. On the HR service record
B. On the Lifecycle Event Activity Set
C. On the HR template record
D. On the HR case
View answer
Correct Answer: D
Question #17
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
A. Document Templatecorrect
B. Upload Filecorrect
C. HR Service Templatecorrect
D. User Criteriacorrect
E. HR Templatecorrect
F. HR Profilescorrect
G. HR Criteriacorrect
View answer
Correct Answer: ABCDEFG
Question #18
Which of the following are examples of HR application scopes? (Choose four.)
A. AHuman Resources: COE
B. BHuman Resources: Core
C. CHuman Resources: Knowledge
D. DHuman Resources: Integrations
E. EHuman Resources: Lifecycle Events
F. FHuman Resources: Global
G. GHuman Resources: Service Portal
View answer
Correct Answer: BCDF
Question #19
What defines an employee's access to the HR Service Portal /Employee Service Center?
A. Group membershipcorrect
B. User Criteria
C. HR Criteriacorrect
D. Client Rolescorrect
View answer
Correct Answer: ACD
Question #20
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
A. This ensures that HR has control over further HR configurations
B. The HR Admin role should remain a part of the system Admin role
C. This ensures that confidential HR data is only accessible to users with an HR role
D. It is not necessary because the system Admin always has access to all HR data
View answer
Correct Answer: AC
Question #21
What type of information does the HR Profile contain?
A. Personal employee data
B. Group membership and role information
C. User login and department information
D. A user’s password
View answer
Correct Answer: A
Question #22
What does ServiceNow now call the HR application?
A. HRDS - HR Deliver Servicecorrect
B. HRSM - HR Service Management
C. HRMS - HR Management System
D. HRSD - HR Service Deliverycorrect
View answer
Correct Answer: AD
Question #23
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
A. Add the Delegated Developer role to your User record
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done
View answer
Correct Answer: B

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