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ServiceNow CIS-HR Exam Questions and Answers, Certified Implementation Specialist-Human Resources | SPOTO

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Question #1
What role is required, at a minimum, to view confidential HR Profile data?
A. HR Admin [sn_hr_core
B. HR Basic [sn_hr_core
C. LE Admin [sn_hr_le
D. HR Manager [sn_hr_core
View answer
Correct Answer: A
Question #2
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
A. The Admin must elevate their role to security_admin to add members to HR groups
B. The Admin follows the same process as with any group membership change
C. The Admin can no longer add members to HR groups
D. The Admin must impersonate an HR Admin to add members to HR groups
View answer
Correct Answer: AC
Question #3
Each HR service created in _______ has a corresponding transform map job.
A. HR Transform Maps
B. HR Integration Service
C. HR Service Mapping
D. HR Schema Mapping
View answer
Correct Answer: A
Question #4
User authentication and Instance restriction are examples of what type of security?
A. APhysical Security
B. BRoles and Groups
C. CContextual Security
D. DPlatform Access
View answer
Correct Answer: D
Question #5
The customer has a group of developers who will be tasked with making subprod updates to the HR Integrations application. Customer policy states these developers cannot be granted the System Administrator [admin] role. Which of these is the best solution for granting the appropriate access needed to complete development work m the HR application?
A. Grant them delegated developer role to the global application scope
B. Advise the customer this work must be completed in Production
C. Grant them delegated developer role only to the HR Integrations application scope
D. Submit an exception request to allow them to have the Admin role
View answer
Correct Answer: C
Question #6
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
A. Matching Rulescorrect
B. Client Rules
C. ACLscorrect
D. Escalation Rules
View answer
Correct Answer: AC
Question #7
Which of the following are examples of HR application scopes? (Choose four.)
A. Human Resources: COEcorrect
B. Human Resources: Corecorrect
C. Human Resources: Knowledge
D. Human Resources: Integrationscorrect
E. Human Resources: Lifecycle Eventscorrect
F. Human Resources: Global
G. Human Resources: Service Portalcorrect
View answer
Correct Answer: ABDEG
Question #8
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
A. Add the Delegated Developer role to your User record
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done
View answer
Correct Answer: C
Question #9
HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)
A. Change Layout
B. Delete Content
C. Modify Layout
D. Add Content
E. Add Layout
View answer
Correct Answer: AD
Question #10
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
A. The Admin must elevate their role to security_admin to add members to HR groups
B. The Admin follows the same process as with any group membership change
C. The Admin can no longer add members to HR groups
D. The Admin must impersonate an HR Admin to add members to HR groups
View answer
Correct Answer: C
Question #11
What method needs to be invoked from MatchingRuleProcessor class?
A. processAndGelList
B. processAndGetUsers
C. processAndGetCandidates
D. processAndGetArray
View answer
Correct Answer: C
Question #12
The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is needed for an HR Admin to remove users from groups?
A. User Admin [user_admin]
B. User Writer [user_writer]
C. User Reader [user_reader]
D. HR User Admin [hr_user_admin]
View answer
Correct Answer: D
Question #13
What determines if a user can view a Knowledge article?
A. Can/Cannot Read User Criteria
B. Can/Cannot Contribute User Criteria
C. HR Criteria
D. ACL Rules
View answer
Correct Answer: A
Question #14
What type of information does the HR Profile contain?
A. Personal employee datacorrect
B. Group membership and role information
C. User login and department information
D. A user’s password
View answer
Correct Answer: A
Question #15
What types of HR Document templates may be created in ServiceNow? (Choose two.)
A. Document Templatescorrect
B. Word document templates
C. PDF document templatescorrect
D. Text document templatescorrect
View answer
Correct Answer: ACD
Question #16
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groupscorrect
B. Modify the HR Administration > Properties
C. Reset user passwordscorrect
D. Create HR Criteria
E. Configure business rules
F. Add users to groupscorrect
View answer
Correct Answer: ACF
Question #17
What does ServiceNow now call the HR application?
A. HRDS - HR Deliver Servicecorrect
B. HRSM - HR Service Management
C. HRMS - HR Management System
D. HRSD - HR Service Deliverycorrect
View answer
Correct Answer: AD
Question #18
With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?
A. Article Versions related list
B. Knowledge feedback related list
C. Affected Products related list
D. Translated Versions related list
View answer
Correct Answer: D
Question #19
What type of information does the HR Profile contain?
A. Personal employee datacorrect
B. Group membership and role information
C. User login and department information
D. A user’s password
View answer
Correct Answer: A
Question #20
What role is required, at a minimum, to view confidential HR Profile data?
A. HR Admin [sn_hr_core
B. HR Basic [sn_hr_core
C. LE Admin [sn_hr_le
D. HR Manager [sn_hr_core
View answer
Correct Answer: A
Question #21
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
A. The Admin must elevate their role to security_admin to add members to HR groups
B. The Admin follows the same process as with any group membership change
C. The Admin can no longer add members to HR groups
D. The Admin must impersonate an HR Admin to add members to HR groups
View answer
Correct Answer: C
Question #22
In the base ServiceNow instance, how are User Criteria used?
A. To control which users can access the HR Case applicationcorrect
B. To control what a user sees in the information and suggested reading widgets
C. To control read and write access to Knowledge bases and articlescorrect
D. To control which users can access the HR Service Portal
View answer
Correct Answer: AC
Question #23
In the HR Guided Setup Module, why are some tasks locked in the Task view?
A. They require an elevated role to access
B. They are deprecated tasks that should not be completed
C. They require other tasks to be completed first
D. They require a plugin to be activated first
View answer
Correct Answer: AD
Question #24
In the base ServiceNow instance, how are User Criteria used?
A. ATo control which users can access the HR Case application
B. BTo control what a user sees in the information and suggested reading widgets
C. CTo control read and write access to Knowledge bases and articles
D. DTo control which users can access the HR Service Portal
View answer
Correct Answer: C
Question #25
In the base ServiceNow instance, how are User Criteria used?
A. To control what a user sees in the information and suggested reading widgets
B. To control which users can access the HR Case application
C. To control read and write access to Knowledge bases and articles
D. To control which users can access the HR Service Portal
View answer
Correct Answer: C
Question #26
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groups
B. Modify the HR Administration > Properties
C. Reset user passwords
D. Create HR Criteria
E. Configure business rules
F. Add users to groups
View answer
Correct Answer: BDF
Question #27
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groupscorrect
B. Modify the HR Administration > Properties
C. Reset user passwords
D. Create HR Criteriacorrect
E. Configure business rules
F. Add users to groupscorrect
View answer
Correct Answer: ADF
Question #28
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
A. HR Case Reader [sn_hr_le
B. Profile Writer [sn_hr_core
C. Profile Reader [sn_hr_core
D. HR Case Writer [sn_hr_le
View answer
Correct Answer: B
Question #29
In the base ServiceNow instance, how are User Criteria used?
A. To control which users can access the HR Case applicationcorrect
B. To control what a user sees in the information and suggested reading widgets
C. To control read and write access to Knowledge bases and articlescorrect
D. To control which users can access the HR Service Portal
View answer
Correct Answer: AC
Question #30
When does the HR Template populate information on the HR Case form?
A. When the Opened for person is selectedcorrect
B. When the Assignment group is selected
C. When the HR Case Type is selected
D. When the HR service is selected on the HR Case Creation form
View answer
Correct Answer: AB

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