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ServiceNow CIS-EM Exam Sample Questions | SPOTO

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Question #1
Which attribute is responsible for de-duplication?
A. Metric_name
B. Message_keycorrect
C. Short_description
D. Additional_info
View answer
Correct Answer: B
Question #2
During processing of the event and if the event Severity is blank, the state of the event is set to:
A. Ready
B. Ignored
C. Errorcorrect
D. Processing
View answer
Correct Answer: C
Question #3
Copies of checks that have been included in Agent Client Collector policies are known as what?
A. Check definitions
B. Check models
C. Check clones
D. Check mirrors
E. Check instancescorrect
View answer
Correct Answer: E
Question #4
The value of the Alert Priority score is a composite of what?
A. The value of the alert’s category and its relative weightcorrect
B. The value of the alert’s category and its Priority Group
C. The value of the alert’s Severity and its Priority Group
D. The value of the alert’s Severity and its relative weight
View answer
Correct Answer: A
Question #5
When creating an alert management rule, where would you specify a workflow to resolve a given condition?
A. From the Remediation tab
B. From the Actions tab
C. From the Launcher tab
D. In the Related Links section
View answer
Correct Answer: A
Question #6
What event value will auto close an alert?
A. Severity of -1/OK
B. Type of Clear
C. Resolution State of Closing
D. Resolution State of Clear
E. Severity of 0/Clear
View answer
Correct Answer: C
Question #7
What applications are included in the ITOM Health product?
A. Event Management and Operational Intelligencecorrect
B. ITOM Visibility
C. Discovery and Service Mapping
D. Cloud Management
View answer
Correct Answer: A
Question #8
In the event table, which field maps the external attributes from the target system?
A. Resource
B. Description
C. Sourcecorrect
D. Additional Information
View answer
Correct Answer: C
Question #9
Alerts are processed using which of the following? (Choose three.)
A. AAlert management rules
B. BEvent action rules
C. CEvent rules
D. DScheduled jobs
E. EJava and Groovy scripts
View answer
Correct Answer: ACD
Question #10
What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?
A. CI Remediations
B. CI Relation Types
C. CI Identifiers
D. Process to CI Type Mapping
E. CI Class Managercorrect
View answer
Correct Answer: E
Question #11
The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?
A. Service level data model
B. Business service data model
C. Application service data modelcorrect
D. Common service data model
View answer
Correct Answer: C
Question #12
Based on the information shown, which of the following three alerts should be processed first?
A. he Alert Priority score 3106020
B. he Alert Priority score 4406020
C. he Alert Priority score 3306020
D. hey should be processed in the order in which they were received
View answer
Correct Answer: B
Question #13
In order for SNMP trap notifications to appear in ServiceNow as events, what option must be enabled in the required MID server?
A. MID SNMP trap listenercorrect
B. SNMP event manager module for MID
C. Event collector MID server extension
D. SNMP agent for MID
View answer
Correct Answer: A
Question #14
Which attribute is responsible for de-duplication?
A. Metric_namecorrect
B. Message_keycorrect
C. Short_description
D. Additional_info
View answer
Correct Answer: AB
Question #15
Which are recommended best practices for Event Management? (Choose three.)
A. Filter out events on ServiceNow Instance for easier consolidation and aggregation
B. Promote all events to alerts during initial implementation until you fully understand which should be ignored
C. Filter out events at source rather than in the ServiceNow instance
D. Base-line “normal-state” events to filter out background noise
E. Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow
View answer
Correct Answer: ABCE
Question #16
Which attribute correlates multiple events to one alert?
A. Additional_info
B. Message_keycorrect
C. Metric_name
D. Short_description
View answer
Correct Answer: B
Question #17
The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)
A. Eventscorrect
B. Checkscorrect
C. Parameters
D. Policies
E. Metricscorrect
F. Scripts
View answer
Correct Answer: ABE
Question #18
What role is required to create a Technical Service?
A. Aevt_mgmt_integration
B. Bevt_mgmt_user
C. Cevt_mgmt_operator
D. Devt_mgmt_admin
View answer
Correct Answer: D
Question #19
Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?
A. Zabbix
B. SolarWinds
C. Nagios
D. Icinga
E. Sensu
View answer
Correct Answer: E
Question #20
What feature would you use to trigger a workflow or automatically generate tasks via templates?
A. Event rulescorrect
B. Task rules
C. Alert management rules
D. Alert correlation rules
View answer
Correct Answer: A
Question #21
A customer informs you that they already have monitoring and event management tools. Which of the following describes the extra value that ServiceNow Event Management provides? (Choose four.)
A. ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps
B. ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle
C. ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability
D. ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures
E. ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts
View answer
Correct Answer: ABCE
Question #22
The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)
A. Events
B. Checks
C. Parameters
D. Policies
E. Metrics
F. Scripts
View answer
Correct Answer: ABE
Question #23
What types of system can a MID Server install on? (Choose two.)
A. OpenVMS System
B. Microsoft Windows Server
C. Linux System
D. Microsoft Windows Desktop
E. Any system inside the customer firewall
F. Mac OS X System
View answer
Correct Answer: BC
Question #24
What would you use to define the monitoring sources allowed to communicate with the ServiceNow instance for Operational Intelligence?
A. Metric Registration
B. Metric Config Rules
C. Metric Type Actions
D. Metric to CI
View answer
Correct Answer: C
Question #25
By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?
A. CI name, Fully qualified domain name, IP or MAC address
B. CI name, Webserver name, IP or MAC address
C. CI name, Fully qualified domain name, SSH public host keys
D. System class name, Fully qualified domain name, IP or MAC address
View answer
Correct Answer: A
Question #26
How often do baseline event connectors retrieve events?
A. Every 30 seconds
B. Every 2 minutescorrect
C. Every 10 minutes
D. Every 1 minute
E. Every 5 minutes
View answer
Correct Answer: B
Question #27
You have an event with a Source of ‘Trap from Enterprise 111’, but the alert created for this event shows a Source of ‘Oracle EM’. If you want to change what this is set to, where in the event rule would you do this?
A. Transform and Compose Alert Output lab
B. Event rule info tabcorrect
C. CI Binding tab
D. Event Filter tab
View answer
Correct Answer: B
Question #28
Which attribute correlates multiple events to one alert?
A. Message_key
B. Metric_name
C. Short_description
D. Additional_info
View answer
Correct Answer: A
Question #29
What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?
A. The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed
B. The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items
C. All CIs stored in the CMDB must have an assigned IP address within your infrastructure
D. A CI is any component within your infrastructure that needs to be managed in order to deliver Services
View answer
Correct Answer: ABD
Question #30
When are anomaly alerts generated by Operational Intelligence displayed in alert intelligence?
A. When the statistical model threshold is breached
B. When they are promoted to IT alertscorrect
C. When it is manually promoted in insights explorer
D. When the anomaly score is greater than 100
View answer
Correct Answer: B

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