Salesforce OmniStudio Consultant Exam Sample Questions

Question #1

A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new proces

A. OmniScriptcorrect

B. Custom Stylescorrect

C. OmnlOut

D. Newport Design Systemcorrect

E. FlexCards

View answer

Correct Answer: ABD

Question #2

What is the purpose of the Messaging element in OmniScript?

A. Trigger an event to external data sources based on logical conditions

B. Display a custom styled message

C. Display a warning to users based on logical conditions

D. Send email/text to users based on logical conditions

View answer

Correct Answer: C

Question #3

Which two functions can be performed by DataRaptors? Choose 2 answers

A. Transform datacorrect

B. Combine requests into a single response

C. Read and write data to external systems

D. Read and write data to Salesforcecorrect

View answer

Correct Answer: AD

Question #4

A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers

A. Text Blockcorrect

B. HTTP Actioncorrect

C. Text Area

D. Selectcorrect

E. Multi-select

View answer

Correct Answer: ABD

Question #5

A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered. Which two FlexCard features should the consultant recommend to address this issue? Choose 2 answers

A. Use a table or chart to display data

B. Use a flyout action to display additional information

C. Use a condition to hide data unless specific criteria are met

D. Put specific fields in a collapsible block

View answer

Correct Answer: BD

Question #6

A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines: ? Minimize implementation time ? Ensure end-user processes are as simple as possible ? Find a way to ensure optimal UX In this scenario, what two actions should

A. Replace existing APEX using DataRaptors and HTTP Actionscorrect

B. Create new LWC templates for branding and styling

C. Implement FlexCards and OmniScripts for the front-endcorrect

D. Use existing APEX classes as data sources

View answer

Correct Answer: AC

Question #7

A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient. Which feature should the consultant recommend to Improve performance and address users' concerns?

A. Try Catch

B. Batch jobs

C. Chainingcorrect

D. Conditions

View answer

Correct Answer: C

Question #8

Which two functions can be performed by DataRaptors? Choose 2 answers

A. Transform datacorrect

B. Combine requests into a single response

C. Read and write data to external systems

D. Read and write data to Salesforcecorrect

View answer

Correct Answer: AD

Question #9

A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process. What data source is needed when using the TypeAhead element?

A. HTTP Action

B. Integration Procedure Action

C. DataRaptor Post Action

D. DataRaptor Extract Actioncorrect

View answer

Correct Answer: D

Question #10

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario?

A. 2

B. 6

C. 5

D. 1correct

View answer

Correct Answer: D

Question #11

A company is designing a new console for contact center agents. The cards in the console need to display the following: ? "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border. ? "Awaiting Closure” cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. ? "Closed" cases with case description, resolution, cas

A. Using card session variables and a single FlexCard with multiple flyouts

B. Using card session variables and multiple FlexCards

C. Using card filter and a single FlexCard with multiple flyouts

D. Using card filter and multiple FlexCardscorrect

View answer

Correct Answer: D

Question #12

When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer. Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF?

A. OmniStudio Action

B. Integration Procedure

C. Data Maptorcorrect

D. Calculation Procedure

View answer

Correct Answer: C

Question #13

Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce. According to best practice, what data source should be used?

A. Streaming API

B. DataRaptor Extract

C. REST

D. Integration Procedurecorrect

View answer

Correct Answer: D

Question #14

A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes: ? Service category ? Number of hours ? Hourly rate The number of hours should be multiplied with the hourly rate to calculate the total for each row. Which three OmniScript elements should the consultant recommend to meet t

A. Edit Blockcorrect

B. Multi-select

C. Formulacorrect

D. Step

E. Input Blockcorrect

View answer

Correct Answer: ACE

Question #15

An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables. What is an advantage of calculation procedures that the consultant should highlight in this scenario?

A. Allows aggregate functions

B. Allows text concatenation using algebraic operators

C. Allows multiple versions that will execute based on when the request is madecorrect

D. Allows AI integration to calculate next best offer using policy attributes

View answer

Correct Answer: C

Question #16

Which OmniStudio tool is optimized for performance and minimizes configuration time?

A. Integration Procedure

B. DataRaptor Extract

C. DataRaptor Turbo Extractcorrect

D. Calculation Procedure

View answer

Correct Answer: C

Question #17

A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature. What three tools should be used in the solution the consultant recommends to meet these requirements? Choose 3 answers

A. OmniScriptcorrect

B. Interaction Launcher

C. FlexCardscorrect

D. OmniStudio Action

E. DataRaptorcorrect

View answer

Correct Answer: ACE

Question #18

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page. Which type of action should the consultant recommend to meet this new requirement?

A. Redirect

B. Event

C. Navigatecorrect

D. URL

View answer

Correct Answer: C

Question #19

When designing OmniScripts, which three best practices should consultants recommend to increase user adoption? Choose 3 answers

A. Prefill data for users when possiblecorrect

B. Replicate existing processes as-is

C. Provide keystroke commands for data entry

D. Divide complex processes into sectionscorrect

E. Provide user help textcorrect

View answer

Correct Answer: ADE

Question #20

When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer. Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A. OmniStudio Action

B. Integration Procedure

C. DataRaptorcorrect

D. Calculation Procedure

View answer

Correct Answer: C

Question #21

An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?

A. HTTP Action

B. Integration Procedure Action

C. DataRaptor Post Action

D. DataRaptor Transform Action

View answer

Correct Answer: B

Question #22

A company needs to create an OmniScript with three steps. ? Step 1 ? Step 2 ? Step 3 Enter customer details Select a product Display a price retrieved from a REST API The product's price should automatically display in Step 3. What should the consultant add to the design of the OmniScript to meet these requirements?

A. DataRaptor Post Action between Step 2 and Step 3

B. Integration Procedure Action between Step 2 and Step 3correct

C. DataRaptor Post Action inside Step 2

D. Integration Procedure Action inside Step 3

View answer

Correct Answer: B

Question #23

A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order. What type of DataRaptor should the consultant recommend to meet this requirement?

A. DataRaptor Load

B. DataRaptor Extract

C. DataRator Turbo Extract

D. DataRaptor Transformcorrect

View answer

Correct Answer: D

Question #24

A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements. What can the consultant recommend to improve these OmniScripts?

A. Create new versions of the OmniScripts to collect the address information

B. Create a reusable OmniScript to update address information

C. Use a DataRaptor Transform to standardize the data format

D. Add an address typeahead element to all the OmniScripts

View answer

Correct Answer: B

Question #25

A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include: ? Payment type (credit card or bank account) ? Payment amount Which two elements should the consultant recommend for this step of the process? Choose 2 answers

A. Numbercorrect

B. Radiocorrect

C. Multi-select

D. Currencycorrect

View answer

Correct Answer: ABD

Question #26

Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers

A. Error conditionscorrect

B. User input fields

C. Links or imagescorrect

D. Text formattingcorrect

E. Table formattingcorrect

View answer

Correct Answer: ACDE

Question #27

which two of the following use cases are best solved using Calculation Procedures & Matrices? Choose 2 answers

A. To apply the correct factor when determining a costcorrect

B. To return output that is calculated differently based on the datecorrect

C. To determine the list of products to display to a customer

D. To retrieve text data and convert it to an integer

View answer

Correct Answer: AB

Question #28

How many levels deep can reusable OmniScripts be nested?

A. 2

B. 5

C. Unlimited

D. 1correct

View answer

Correct Answer: D

Question #29

A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application. In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers

A. Actionscorrect

B. Custom Stylescorrect

C. Menu elementscorrect

D. Datatables

E. Newport Design System

View answer

Correct Answer: ABC

Question #30

A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.In this scenario, what benefit should the consultant highlight to the developer team?

A. It aggregates data elements that have been calculated separately

B. It verifies data types in the algebraic calculations of the calculation procedure

C. It generates sample input and output JSON that can be easily used to build DataRaptors

D. It allows developers to create what-if calculations

View answer

Correct Answer: C

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