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Salesforce Financial Services Cloud Exam Questions and Answers, | SPOTO

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Question #1
What can be done with a workflow field update action? (2 answers)
A. Change the record type of a record
B. Update the value of a formula field
C. Apply a specific value to a field
D. Update the value of a field on a child object
View answer
Correct Answer: AC
Question #2
A time dependent action is placed in the work flow queue when the record is created. When will the action be removed from the queue? (2 answers)
A. When the record no longer matches he rule criteria
B. When the action is deleted from the workflow queue
C. When a validation rule is triggered for the record
D. When another record triggers the same workflow rule
View answer
Correct Answer: AB
Question #3
What object do you use to model a client in Financial Services Cloud?
A. Account
B. Person Account
C. Contact
D. Create a custom object
View answer
Correct Answer: B
Question #4
[Financial Accounts, Rollups, and Referrals]What capability included in the Financial Services Cloud license can assist bankers in focusing on the most promising referrals?
A. Referral Approval Processes
B. Intelligent Need-Based Referrals and Scoring
C. Einstein Referral Scoring for Financial Services Cloud
D. Referral Routing Rules
View answer
Correct Answer: B
Question #5
A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the "Create" profile permission for the campaign object. How should the system administrator resolve the issue?
A. Select the Marketing User checkbox in the user record
B. Select the "Manage Campaigns" profile permission
C. Grant the user "Read" profile permission for the campaign
D. Add the New button to the page layout using the page layout ________
View answer
Correct Answer: A
Question #6
Which tool to use to import data exceeding 50,000?
A. Data Import Wizard
B. Data Loader
View answer
Correct Answer: B
Question #7
What should be considered when configuring the lead conversion process? (2 answers)
A. Standard lead fields are automatically converted into account, contact and opportunity fields
B. Custom Lead fields can be mapped to custom object fields
C. Roll-up Summary Lead Fields can be mapped to custom contact fields
D. Custom Lead fields can be mapped to account, contact and opportunity fields
View answer
Correct Answer: AD
Question #8
Not all life events or business milestones apply to every customer. To create a better customer experience, you can hide the life events or business milestones a customer hasn't achieved or is unlikely to achieve in the future. Which of the following statements are correct?
A. When you hide a life event or business milestone type, it doesn't appear on the component until you add an event or milestone of that type
B. The option to hide life event types or business milestone types is not available in the Communities version of the Life Events or Business Milestones component
C. It is possible to hide Sensitive Life Event or Business Milestone Types in the Insurance Agent Portal
D. Life Events can not be displayed on the Household level of the Account Record
View answer
Correct Answer: AC
Question #9
Which feature license can be assigned to a user record in Salesforce (2 answers)
A. Knowledge user
B. Opportunity user
C. Service cloud user
D. Console user
View answer
Correct Answer: AC
Question #10
What feature allows a user to group campaigns within a specific marketing program or initiative?
A. Campaign members
B. Campaign lists
C. Campaign Hierarchycorrect
D. Campaign influence
View answer
Correct Answer: C
Question #11
Which circumstances will prevent a system administrator from deleting a custom field?
A. The field is part of a field dependency
B. The field is used in a workflow field update
C. The field is used in a report
D. The field is used in a page layout
View answer
Correct Answer: B
Question #12
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.How can an administrator meet this requirement?
A. Modify the standard profile currently shared by both teams
B. Configure field-level security on the new object for the facilities team
C. Assign the facilities team to a new role in the role hierarchy
D. Create a custom profile for users on the facilities team
View answer
Correct Answer: D
Question #13
A marketing user has received a file of leads to import. What tool can be used to avoid duplicate leads?
A. Merge Leads function
B. Validation Rules
C. Data Loader
D. Import Wizardcorrect
View answer
Correct Answer: D
Question #14
Which of the following is NOT an area that Salesforce Financial Services Cloud serves?
A. Asset Management
B. Corporate & Institutional Banking
C. Legal Servicescorrect
D. Lending Services
View answer
Correct Answer: C
Question #15
What will happen when a user attempts to log in to Salesforce from an IP outside the users profile but within the organization-wide trusted IP range?
A. The user will not be able to log in at all
B. The user will be able to log in after the computer is activated
C. The user will be able to log in without activating the computer
D. The user will be able to log in after answering the security question
View answer
Correct Answer: A
Question #16
Our Personal Banker Hank Burton wants to encourage his customers to provide required documents for a loan application. He creates Document Checklist Items that help his customers to manage file uploads to speed up loan approval. For which of the following records does Salesforce support Document Checklist Items out of the box? (Choose Three)
A. Contact
B. Lead
C. Account
D. Residential Loan Application
E. Opportunity
View answer
Correct Answer: CDE
Question #17
What should an administrator consider when setting up case feed?
A. Case feed replaces the standard case detail page by default
B. The Use Case Feed permission is automatically active for all profiles
C. Case feed requires the Service Cloud User feature license
D. Chatter Feed tracking must be enabled for the case object
View answer
Correct Answer: D
Question #18
When can a validation rule be used to prevent invalid data? (3 answers)
A. When records are edited by a usercorrect
B. When records are deleted by a user
C. When records are submitted using web-to-leadcorrect
D. When records are importedcorrect
E. When records are updated by a workflow rule
View answer
Correct Answer: ACD
Question #19
Sales representatives at universal containers should not be able to create leads, delete their own accounts, or send mass emailsHow can an administrator meet these requirements?
A. Modify a standard profile
B. Create a custom profile
C. Change the organization-wide default settings
D. Create a sharing rule
View answer
Correct Answer: B
Question #20
Which three of these statements are true for Rollup By Lookup (RBL) in Financial Services Cloud?
A. An RBL (Rollup By Lookup) rule displays summary calculations of financial account information, such as account balances
B. Person Accounts need to be enabled in order to use the Rollup by Lookup functionality
C. The Rollup By Lookup (RBL) configuration updates the corresponding RBL summaries at the diem and group levels
D. Salesforce does not recommend or provide support for creation or customization of Financial Services Cloud RBL rules
E. RBL rules do not require a lot of processing power
View answer
Correct Answer: ACD
Question #21
Which accounts are automatically synchronized on Salesforce classic
A. Accounts that the users own
B. All recently accessed accountscorrect
C. Accounts selected with the sync button
D. Any account created in the last 30 days
View answer
Correct Answer: B
Question #22
Our Personal Banker Hank Burton is learning to use Action Plans to ensure compliance in the clientonboarding process. Where can Hank see Action Plan Tasks? (2 options)
A. Hank will be able to see the Action Plan tasks on therelated list of the Account page layout
B. Hank will be able to see the Action Plan Tasks assigned to him on the standard Salesforce task list
C. Once the Action Plan is assigned, Hank can see the related Tasks on the Timeline
D. Hank will be able to see the Action Plan Tasks assigned to him on his calendar
View answer
Correct Answer: AB
Question #23
Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific Opportunities to help sales representatives close deals faster.How can an administrator meet this requirement?
A. Add sales engineers to account teams
B. Add chatter groups to opportunities
C. Enable chatter Feed Tracking on opportunities
D. Add sales engineers to opportunity teams
View answer
Correct Answer: D
Question #24
Scott Adams is opening a savings account at his mom's bank. The personal banker Hank Burton wants to make sure all Scott's financial data is rolling up to his parent's household, Adams Household. Rachel Adams, Scott's mom already is the primary member of the Adams Household.How can the banker accomplish this?
A. Make the Adams Household Scott's primary group and make him the primary member
B. Make the Adams Household Scott's primary group and edit the Activities and Objects to roll up
C. Disable the primary group setting for Scott on the Adams Household
View answer
Correct Answer: B
Question #25
Universal Containers uses Web-to-Case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password". What does the administrator need to configure to meet this requirement?
A. Email-to-case
B. Auto-response rulecorrect
C. Validation rule
D. Support settings
View answer
Correct Answer: B
Question #26
A marketing user has received a file of leads to import. What tool can be used to avoid duplicate leads?
A. Merge Leads function
B. Validation Rules
C. Data Loader
D. Import Wizard
View answer
Correct Answer: D
Question #27
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
A. Modify the standard profile currently shared by both teams
B. Configure field-level security on the new object for the facilities team
C. Assign the facilities team to a new role in the role hierarchy
D. Create a custom profile for users on the facilities teamcorrect
View answer
Correct Answer: D
Question #28
Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record.How should the system administrator meet this requirement? (2 answers)
A. Create a lookup relationship field on the account object
B. Add the account related list to the survey page layout
C. Create a lookup relationship field on the survey object
D. Add the survey related list to the account page layout
View answer
Correct Answer: CD
Question #29
Which of these statements is correct?
A. To give users access to the new action plans feature, you must add the Action Plans permission set to the user
B. Lightning is not required to enable Action Plans
C. To assign the Action Plans permission set the user must have a Financial Services Cloud license
D. Assigning the Action Plan permission set automatically assigns an Acton Plans permission set license to the user
View answer
Correct Answer: AD
Question #30
Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system administrator use to meet the requirements?
A. Look - up Field
B. Roll - up summary field
C. Workflow field update
D. Cross - object formula field
View answer
Correct Answer: D

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