Salesforce Experience Cloud Consultant Exam Sample Questions

Question #1

Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event. Where should BC look for potential Lightning Bolt solutions?

A. Salesforce AppExchange

B. Salesforce Accelerator Directory

C. Salesforce Accelerator Catalog

D. Salesforce Connect

View answer

Correct Answer: A

Question #2

The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Which two settings need to be configured on the draft article before it is published? (Choose 2 answers)

A. Visible to Partner

B. Visible in Public Knowledge Base

C. Visible to Employee

D. Visible to Guest User

View answer

Correct Answer: AD

Question #3

Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creatingan onboarding app for new hires . Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

A. Experience Cloud cannot be used for employee apps

B. Not all Chatter posts inside Chatter groups within the employee appwill be available in the main org

C. Employee apps are only available in Unlimited Edition

D. Chatter posts related to a record will be available in the employee app as well as the main org

View answer

Correct Answer: ACD

Question #4

Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?

A. Partner Central

B. Customer Account Portal

C. Build Your Own (LWR)

D. Help Center

View answer

Correct Answer: C

Question #5

Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites. What should UC do to accomplish this?

A. Create a custom theme to apply to all Experience sites

B. Reference a shared Bootstrap CSS file in all of the sites

C. Create acustom template to apply to all Experience sites

D. Send the style guide to Experience managers to implement

View answer

Correct Answer: D

Question #6

Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents. What is the first step the system administrator should take to create the site?

A. Update organization-wide settings

B. Enable Search Engine Optimization (SEO)

C. Enable Digital Experiences

D. Configure the default login

View answer

Correct Answer: C

Question #7

Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers. Which two license types have single SKUs that would support this requirement for UC customers? Choose 2 answers

A. Channel Accountcorrect

B. Customer Community Plus

C. Commerce Portalcorrect

D. External Appscorrect

View answer

Correct Answer: ACD

Question #8

Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users. Which three things should BC in mind about unauthenticated or guest user access? Choose 3 answers

A. Guest user external organization-wide default are always set to Private

B. Guest user can’t access records via manual sharingcorrect

C. Guest user can’t records via manual existing records

D. Guest user can’t be members of public groups or queues

E. Guest user external organization-wide defaults are always set to Public

View answer

Correct Answer: ABD

Question #9

What does a system administrator need to do when creating Experience Cloud users?

A. Add user to an account asa contact record

B. Add user to an account as a user record

C. Click the "Log In to Site as User” button

D. Assign Partner Community Plus license to the user

View answer

Correct Answer: A

Question #10

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error. What could be the cause of the error?

A. Accounts with active Experience Cloud users cannot be merged with another account

B. The user trying to merge the accounts does not have the Merge Portal Roles permission

C. The user trying to merge the accounts does not have the System Administrator profile

D. Accounts used in an External Account Hierarchy cannot be merged with another account

View answer

Correct Answer: D

Question #11

Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives. The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community. In which order should the community manager perform activation steps?

A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active

B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled

C. Publish the community, which will send out the welcome emails

D. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails

View answer

Correct Answer: A

Question #12

Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object. How can CK give guest users access to a custom object?

A. Through guest user roles

B. Through guest user Sharing Sets

C. Through guest user organization-wide defaults (OWD)

D. Through guest user Sharing Rulescorrect

View answer

Correct Answer: D

Question #13

Northern Trail Outfitters wants to add a background image to a record listof products in its digital experience. How should an administrator accomplish this?

A. Use an HTML component

B. Create CMS items

C. Use a Flexible page layout

D. Build a custom Lightning component

View answer

Correct Answer: D

Question #14

A consultant needs to leverage Experience Bundle for a deployment but is unable to view it. What is the most likely cause for this issue?

A. The experience has not yet been published

B. A change set containing the Network needs to be deployed

C. The "Enable Experience Bundle Metadata API" setting needs to be checked

D. A custom Experience template needs to be created

View answer

Correct Answer: C

Question #15

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers. Which limitation could cause a potential issue for UC?

A. Customer Service template does not allow downloading documents out-of-the-box

B. Customer Service template does not allow record pages for custom objects out-of-the-box

C. Customer Community Plus license does not allow access to custom objects

D. Customer Community Plus license allows only up to 2 million users per org

View answer

Correct Answer: D

Question #16

Universal Containers is looking to onboard three new partners to the community. * Each partner have a branded experience containing their colors and logo. * Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not. * Bronze partners should not have access to the Leas tab. How should an administrator solve for these requirements?

A. Create branding sets, audience targeting, and navigation menu targeting

B. Create branding sets, audience targeting and a custom Navigation menu component

C. Create a separate community for each partner with audience targeting

D. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component

View answer

Correct Answer: A

Question #17

Ursa Major Solar wouldlike its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.Which two standard features allow an administrator to accomplish that?Choose 2 answers

A. Remove Opportunity and Asset from theTitle Menu component in the property editor

B. Remove Opportunity and Asset from the navigation Menu component in the property editor

C. Remove Opportunity and Asset from the object list in the Global Search Result component property editor

D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor

View answer

Correct Answer: CD

Question #18

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Othersubsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.In what two ways can Lightning Bolt help DF accomplish this?Choose 2 answers

A. Lightning Bolts can be distributed and reused

B. Lightning Bolts can help reduce implementation time

C. Lightning Bolts can help minimize licensing and provisioning cost

D. Lightning Bolts can help organize, manage, and reuse digital content

View answer

Correct Answer: AB

Question #19

Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.What is needed to configure this?

A. Create a moderationrule with the appropriate content criteria

B. Create a Community moderator with Delete permissions

C. Create a Community moderator with Approval permissions

D. Create a moderation rule with the appropriate member criteria

View answer

Correct Answer: D

Question #20

A consultant needs to leverage ExperienceBundle for a deployment but is unable to view it. What is the most likely cause for this issue?

A. The experience has not yet been published

B. A change set containing the Network needs to be deployed

C. The "Enable ExperienceBundle Metadata API" setting needs to be checked

D. A custom Experience template needs to be created

View answer

Correct Answer: C

Question #21

Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history. Which permission should be granted to customersto add authorized users?

A. Delegated External User Administrator

B. View and Manage Users

C. Modify All for Usage, Billing, and Payment History

D. View Content in Portals

View answer

Correct Answer: A

Question #22

Cloud Kicks (CK) wants to use its existing single sign-on (SSO) Identity Provider with its new Experience Cloud site. CK wants to use the Just-in-Time Provisioning feature for Experience Cloud. Which value is required in the user type?

A. Standard

B. Username

C. Entity ID

D. Federation IDcorrect

View answer

Correct Answer: D

Question #23

Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience. How should an administrator accomplish this?

A. Use an HTML component

B. Create CMS items

C. Use a Flexible page layout

D. Build a custom Lightning component

View answer

Correct Answer: C

Question #24

Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information. How should the administrator limit the fields available in the customer portal?

A. Utilize CSS overrides to hide unwanted fields

B. Create a page variation for the customer portal to hide unwanted fields

C. Use Field-Level Security to remove access to the unwanted fields

D. Utilize the Developer Console with coding to hide unwanted fields

View answer

Correct Answer: C

Question #25

A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements: * Each site must have three unique content

A. Ensure that both the notify and freeze actions for all site rate rules are implemented

B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit

C. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit

D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit

View answer

Correct Answer: D

Question #26

A manager at Ursa Major Solar is responsible for creating and editing only thecommunity users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.What could be the possible issue here?

A. The managerhas been given the Manage Profiles and Permission Sets permission

B. The manager has been given the Manage Customer Users permission

C. The manager has been given the Manage User permission

D. The manager has been given the Manage External Users permission

View answer

Correct Answer: C

Question #27

Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group. What should the Experience Cloud consultant recommend to meet the requirements for both personas?

A. Give external researchers and internal staff access to the mam org

B. Create a portal for external researchers and give internal staff access to the portal

C. Create a portal for external researchers and give internal staff access to the main org

D. Create a portal for external researchers and create an app for internal staff

View answer

Correct Answer: C

Question #28

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed. What could be two reasons for this failure? Choose 2 answers

A. The portal role record has not been created

B. The portal profile record has not been created

C. User records are missing

D. Contact records have not been created

View answer

Correct Answer: AD

Question #29

A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:1. Each site must have three unique content

A. Ensure that both the notify and freeze actions for all site rate rules are implemented

B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit

C. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit

D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit

View answer

Correct Answer: D

Question #30

Which step denotes the completion of an Experience Cloud site setup?

A. Setting up SSO

B. Activating the site

C. Assigning roes to users

D. Assigning profiles to users

View answer

Correct Answer: B

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