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Salesforce ADM?211 Exam Questions and Answers, Salesforce Advanced Administrator | SPOTO

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Question #1
An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects. Which two options could the administrator do to meet this requirement? (Choose two.)
A. Add the New Article global action to required page layouts
B. Create a custom quick action for each object
C. Deploy a screen-based flow from the home page
D. Use the Service Setup Assistant to Configure Knowledge
View answer
Correct Answer: BD
Question #2
A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors. What should the administrator do to troubleshoot the issue?
A. Use the flow debug option and set the selection to Run as another user
B. Grant the user more data access by moving them higher in the role hierarchy
C. Change the flow to run as System Context Without Sharing - Access All Data
D. Grantthe user the Modify All permission to ensure they have full system access
View answer
Correct Answer: D
Question #3
Universal Containers suspects a used is logging in as other users and editing Account records without their approval. Wherewould an administrator go to verify who is logging in as other users?
A. Users Login History
B. Setup Audit Trail
C. History Tracking on the Account
D. Debug Logs
View answer
Correct Answer: B
Question #4
Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open. How should an administrator configure this requirement?
A. Create an independent milestone
B. Configure an escalation rule
C. Build a sequential milestone
D. Enable milestone tracker
View answer
Correct Answer: D
Question #5
Universal Containers wants to implement a recruiting application using an Applicant custom object and a Position custom object. Each position record may have many applicants associated with it. What solution should the administrator recommend to ensure applicants are retained even if the position is removed?
A. Create a lookup field on Position
B. Create a master-detail field on Applicant
C. Create a lookup field on Applicant
D. Create a master-detail field on Position
View answer
Correct Answer: B
Question #6
AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team.What relationship should be used to relate the Audit object to the Account object?
A. Master-Detail
B. Lookup
C. Many-To-Many
D. Self
View answer
Correct Answer: B
Question #7
Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.How should the administrator ensure this Is configured correctly?
A. Configure ore app per department and activate record pages for each app
B. Create permission sets for each department and assign them to the backup team users
C. Adjust the profile of the backup users each day to align with the proper access they require
D. Allow the backup team users to update their own profile with Delegated Administration
View answer
Correct Answer: A
Question #8
Universal Containers wants to allow community visitors to submit support cases without logging into the community. Which two features are required to implement this request? (Choose two.)
A. New case quick action
B. Web-to-case
C. Case assignment rules
D. Case feed actions
View answer
Correct Answer: AB
Question #9
How many usable English closed chat transcripts does Einstein Reply Recommendations need to produce an initial list of reply templates for agents?
A. 2000
B. 5000
C. 1000
D. 10000
View answer
Correct Answer: C
Question #10
At Cloud Kicks, the distributor account information is sensitive information. The administrator needs to make sure this information is unavailable to testers in the full sandbox. What should the administrator recommend?
A. Refresh the sandbox
B. Assign the users a new permission set
C. Use the data masking tool
D. Delete the sensitive information
View answer
Correct Answer: C
Question #11
An administrator at Cloud Kicks has created and tested a screen-based lead qualification flow m a Ml sandbox environment and has deployed the flow to production.Which two options would allow use of the flow after it has been deployed?Choose 2 answers
A. Manually activate the inactive flow
B. Deploy processes and flows as active
C. Deactivate other versions of the flow
D. Enable Apex jobs in the user interface
View answer
Correct Answer: BC
Question #12
The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce.What tool should theadministrator use?
A. Data Import Wizard
B. Quick Create
C. Bulk API
D. Mass Update
View answer
Correct Answer: A
Question #13
Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain fields are updated, the Case Owner is notified by email.What should the administrator use to email the Case Owner?
A. After Save Flow
B. Email-to-Case
C. Outbound Message
D. Before Save Flow
View answer
Correct Answer: A
Question #14
If you wanted to make a report that shows sales growth yearover year, which logical command would you use?
A. priorval custom field
B. prevGroupVal
C. Parentgroupval
D. preVal
View answer
Correct Answer: B
Question #15
Universal containers wants a summary report that displays the percemtage growth of revenue year over year. What function should an administrator use to calculate this information?
A. PARENTGROUPVAL
B. DATEVALUE
C. PRIORVALUE
D. PREVGROUPVAL
View answer
Correct Answer: A
Question #16
Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails. What could be the cause of this issue?
A. Email deliverability CANNOT be changed in a sandbox
B. The email relay is disabled in the sandbox
C. The email addresses for the users in the sandbox are invalid
D. Approvals can only be tested in a full or partial data sandbox
View answer
Correct Answer: B
Question #17
An administrator at AW Computing noticed that a custom field on the Contact object was changed from text to text area. What tool should the administrator use to investigate this change?
A. Developer Console
B. Field History Tracking
C. Debug Log
D. View Setup Audit Trail
View answer
Correct Answer: D
Question #18
After a recent release, users report that the look and feel of the app they use is different. Fields are appearing in a different place on the page, related lists are missing, and tabs are rearranged. How should an administrator troubleshoot this?
A. Setup Audit Trail
B. App Manager
C. Debug Log
D. Page Layouts
View answer
Correct Answer: D
Question #19
Sales leaders at Ursa Major Solar would like to be able to calculate forecasts based on megawatts. How can the administrator create forecast types based on a megawatts measurement?
A. Create a custom number field
B. Customize a standard field
C. Create a custom formula field
D. Use a standard currency field
View answer
Correct Answer: C
Question #20
When should an administrator consider when using Person Accounts?
A. In a complex business model and the users find it easiest to record Opportunity information on Contacts rather than Accounts
B. In aB2B business model and is selling to the primary contact at a business organization
C. In a B2C business model and the consumer is the intended recipient of sates and marketing attention
D. In a business model that needs a separate Contact and Account tobe included on all Case records submitted
View answer
Correct Answer: C
Question #21
A sales rep at AW Computing needs to give read/write access to an Account and related records to a teammate while the sales rep is on vacation. How could the administrator enable the sales rep to give record access to a colleague?
A. Create an ownership-based sharing rule
B. Add the Manual Sharing button the page layout
C. Include the rep on the Opportunity Team
D. Enable public groups for sharing
View answer
Correct Answer: A
Question #22
Universal Containers wants to convert a lookup relationship to a master-detail relationship. What action should the administrator take prior to converting the relationship?
A. Remove roll-up summary fields on the parent prior to changing the field type
B. Delete the current lookup field before adding the new master-detail field
C. Ensure all existing records have a value in the current lookup field
D. Select the allow re-parenting option on the master-detail relationship field
View answer
Correct Answer: B
Question #23
Universal Container has an active process that assigns a task to sales operations once an opportunity is won. Sales Ops is reporting that he tasks are missing.Which two toolsshould the administrator use to determine the problem?Choose 2 answers
A. Paused flow interview list
B. Email Log
C. Monitor time based workflow
D. Debug Log
View answer
Correct Answer: CD
Question #24
The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-providediPhones. A sales rep breaks their phone and needs to update an opportunity record. How should the administrator grant access for the sales rep?
A. Instruct the sales rep to log in from the company's VPN
B. Delegate multi-factor identification to the sales rep
C. Add the sales rep's IP address to the trusted IP ranges
D. Generate a temporary identity verification code for the rep
View answer
Correct Answer: D
Question #25
Universal Containers (UC) is considering using Communities. Each partner is associated with a product and will need a separate community. Some partners will need access to more than one community. What are two considerations an administrator should be aware of? (Choose two.)
A. Communities licenses are associated with a specific community
B. The org limit of 100 communities includes active, inactive, and preview communities
C. Community license choice of member-based or login-based
D. The org limit of 100 communities does not include inactive or preview communities
View answer
Correct Answer: BC
Question #26
AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.What approach should theadministrator take to automate the renewal process7
A. Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires
B. Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won
C. Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated
D. Configure a flow that will create the renewal based on the closed-won date and opportunity line items
View answer
Correct Answer: D
Question #27
Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.Which three things should the administrator do to resolve this issue?Choose 3 answers
A. Review the Error Email for the Process Builder and rectify the issues
B. Manually make the updates to the Account as the logged-in user
C. Deactivate the Process Builder in production
D. Have the users refresh the Account page so they get the current Process Builder
E. Fix the Process Builder in a sandbox and migratethe change to production
View answer
Correct Answer: BCE
Question #28
Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.Which two options will CK need to use to manage its customers' accounts?Choose 2 answers
A. Contacts to Multiple Accounts
B. Leads
C. Person Accounts
D. Campaign Members
View answer
Correct Answer: AC
Question #29
An administrator at Cloud Kicks has been asked to reduce the file size of full data exports in order to have quicker exports.Which three recommendations should the administrator make?Choose 3 answers
A. Reduce the amount of objects perexport
B. Request a backup file every 5 days
C. Deselect 'Include images, documents, and attachments' in the export
D. Unselect the recycle bin in the object export option
E. Keep deleted record counts to a minimum
View answer
Correct Answer: ACE
Question #30
A change set has already been uploaded but changes need to be made to its contents. What is a best practice for adding these changes?
A. Edit existing change set, add needed changes, upload again
B. Delete existing change set, add changes to new change set, upload change set
C. clone the change set, add needed change set and upload again
D. Manually make changes in change set destination org
View answer
Correct Answer: C

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