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Latest ServiceNow CSA Free Exam Questions | SPOTO

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Question #1
Which term refers to application menus and modules which you may want to access quickly and often?
A. Breadcrumb
B. Favoritecorrect
C. Tag
D. Bookmark
View answer
Correct Answer: B
Question #2
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?Choose 3 answers
A. Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option
B. Create Catalog item for the tablet, and add a variable set to the form, for the accessary options
C. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector
D. Create a Records producer, and on the form, add a check box variable for each accessary option
E. On shopping Cart configuration, select option to show the Add Accessories button
View answer
Correct Answer: ABE
Question #3
Which type of tables may be extended by other tables, but do not extend another table?
A. Base Tablescorrect
B. Core Tables
C. Extended Tables
D. Custom Tables
View answer
Correct Answer: A
Question #4
Which tool is used to have conversations with logged-in users in real-time?
A. Now Messenger
B. Connect Chat
C. User Presence
D. Comments
View answer
Correct Answer: B
Question #5
From the User menu, which actions can a user select? (Choose three.)
A. Send Notificationscorrect
B. Log Out ServiceNowcorrect
C. Elevate Rolescorrect
D. Impersonate Userscorrect
E. Order from Service Catalog
F. Approve Records
View answer
Correct Answer: ABCD
Question #6
A Service Catalog may include which of the following components?
A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items
View answer
Correct Answer: D
Question #7
A Service Catalog may include which of the following components?
A. Record Producers, Order Guides, and Catalog Items
B. Order Guides, Exchange Rates, Calendars
C. Catalog Items, Asset Contracts, Task Surveys
D. Order Guides, Catalog Items, and Interceptors
View answer
Correct Answer: A
Question #8
What is the purpose of a Related List?
A. To create a one-to-many relationship
B. To dot-walk to a core table
C. To present related fields
D. To present related recordscorrect
View answer
Correct Answer: D
Question #9
Reports can be created from which different places in the platform? (Choose two.)
A. List column headingcorrect
B. Metrics module
C. Statistics module
D. View / Run modulecorrect
View answer
Correct Answer: AD
Question #10
Reports can be created from which different places in the platform? (Choose two.)
A. List column heading
B. Metrics module
C. Statistics module
D. View / Run module
View answer
Correct Answer: AD
Question #11
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
C. REQ (Number)>RITM (Number)>TASK (Number)correct
D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
View answer
Correct Answer: C
Question #12
What are the 6 methods available for user authentication?
A. Local Database: The user name and password in their user record in the instance database
B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installedcorrect
C. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database
D. SAML 2
E. OAuth 2
F. Digest Token: An encrypted digest of the user name and password in the user record
View answer
Correct Answer: ABCDEF
Question #13
What are the 5 provided Roles by ServiceNow?
A. System Administrator: The admin role provides access to all platform features, applications, functions and data
B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web servicescorrect
C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management
D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approvercorrect
E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc
View answer
Correct Answer: ABCDE
Question #14
Table Access Control rules are processed in the following order:
A. any table name (wildcard), parent table name, table name
B. table name, parent table name, any table name (wildcard)correct
C. parent table name, table name, any table name (wildcard)
D. any table name (wildcard), table name, parent table name
View answer
Correct Answer: B
Question #15
Record numbers have to be manually incremented
A. True
B. Falsecorrect
View answer
Correct Answer: B
Question #16
What is a characteristic of importing data into ServiceNow?
A. An existing Transform Map can be used multiple times on the same import set
B. Coalesce fields are used only after running Transform
C. An existing Transform Map can be used one time on the same import set
D. Any user can manage and set up import sets
View answer
Correct Answer: A
Question #17
Which of the following protects applications by identifying and restricting access to available files and data?
A. Application Configuration
B. Verbose Log
C. Access Control Rules
D. Application Scope
View answer
Correct Answer: C
Question #18
Reports can be created from which different places in the platform? (Choose two.)
A. List column heading
B. Metrics module
C. Statistics module
D. View / Run module
View answer
Correct Answer: AD
Question #19
What is the difference between a Ul Policy and Data Policy?
A. Data Policies run only after Ul Policies run successfully
B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions
C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies
D. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web servicescorrect
View answer
Correct Answer: D
Question #20
The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow: Which of these workflows are included in the platform? (Choose three.)
A. Federal Workflows
B. Customer Workflows
C. Infrastructure Workflows
D. Manufacturing Workflows
E. Employee Workflows
F. IT Workflows
View answer
Correct Answer: BEF
Question #21
What refers to an application or system that accesses a remote service or another computer system, known as a server?
A. Server
B. Clientcorrect
C. Script
D. Policies
View answer
Correct Answer: B
Question #22
Where can Admins check which release is running on an ServiceNow instance?
A. Memory Stats module
B. Stats module
C. System
D. Transactions log
View answer
Correct Answer: B
Question #23
Access controls are evaluated in this order: 1. Match object against table ACL 2, Match the object against field ACL Within step 1 above, what order are the table ACLs evaluated?
A. Specific to general: Table
B. Bottom to top: Table ACL
C. General to specific: Table ACL, Table
D. Top to bottom: Wildcard Table ACL, Parent Table ACL, Table ACL
E. Specific general: Table ACL, Parent Table ACL, Wildcard (*) ACL
View answer
Correct Answer: E
Question #24
What module in the Service Catalog application does an Administrator access to begin creating a new item?
A. Maintain Categories
B. Maintain Itemscorrect
C. Content Items
D. Items
View answer
Correct Answer: B
Question #25
A knowledge article must be which of the following states to display to a user?
A. Publishedcorrect
B. Drafted
C. Retired
D. Reviewed
View answer
Correct Answer: A
Question #26
Which of the following allows a user to edit field values in a list without opening the form?
A. List Editor
B. Data Editor
C. Form Designer
D. Edit Menu
View answer
Correct Answer: A
Question #27
What is a way that you can mark a knowledge article for review?
A. Flag articlecorrect
B. Review
C. Bookmark
D. On Hold
View answer
Correct Answer: A
Question #28
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
C. REQ (Number)>RITM (Number)>TASK (Number)
D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
View answer
Correct Answer: C
Question #29
What are the 5 provided Roles by ServiceNow?
A. System Administrator: The admin role provides access to all platform features, applications, functions and data
B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web servicescorrect
C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management
D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approvercorrect
E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc
View answer
Correct Answer: ABCDE
Question #30
Which one of the following statements is true about Column Context Menus?
A. It displays actions such as creating quick reports, configuring the list, and exporting datacorrect
B. It displays actions related to filtering options, assigning tags, and search
C. It displays actions related to viewing and filtering the entire list
D. It displays actions such as view form, view related task, and add relationship
View answer
Correct Answer: A

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