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Latest Salesforce AI Associate Free Exam Questions | SPOTO

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Question #1
A business analyst (BA) wants to improve business by enhancing their sales processes and customer..Which AI application should the BA use to meet their needs?
A. Sales data cleansing and customer support data governance
B. Machine learning models and chatbot predictions
C. Lead scoring, opportunity forecasting, and case classification
View answer
Correct Answer: C
Question #2
Cloud Kicks discovered multiple variations of state and country values in contact records. Which data quality dimension is affected by this issue?
A. Usage
B. Accuracy
C. Consistencycorrect
View answer
Correct Answer: C
Question #3
Which type of bias imposes a system `s values on others?
A. Societal
B. Automation
C. Association
View answer
Correct Answer: A
Question #4
What is a sensitive variable that car esc to bias?
A. Education level
B. Country
C. Gendercorrect
View answer
Correct Answer: C
Question #5
Which action introduces bias in the training data used for AI algorithms?
A. Using a large dataset that is computationally expensive
B. Using a dataset that represents diverse perspectives and populations
C. Using a dataset that underrepresents perspectives and populations
View answer
Correct Answer: C
Question #6
Cloud Kicks wants to create a custom service analytics application to analyze cases in Salesforce. The application should rely on accurate data to ensure efficient case resolution. Which data quality dimension Is essential for this custom application?
A. Consistencycorrect
B. Duplication
C. Age
View answer
Correct Answer: A
Question #7
Which statement exemplifies Salesforces honesty guideline when training AI models?
A. Minimize the AI models carbon footprint and environment impact during training
B. Ensure appropriate consent and transparency when using AI-generated responses
C. Control bias, toxicity, and harmful content with embedded guardrails and guidance
View answer
Correct Answer: B
Question #8
AI in CRM can significantly enhance customer service. How does it achieve this?
A. By providing real-time, personalized responses to customer inquiries via chatbots
B. Increasing the time it takes to resolve customer issues
C. Offering generic solutions to all customer problems
D. Reducing the frequency of customer interaction
View answer
Correct Answer: A
Question #9
How does poor data quality affect predictive and generative AI models?
A. Creates inaccurate results
B. Increases raw data volume
C. Decreases storage efficiency
View answer
Correct Answer: A
Question #10
Cloud Kicks wants to evaluate the quality of its sales data.Which first step should they take for the data quality assessment?
A. Plan and align territories,
B. Run a new report or dashboard
C. Identify business objectives
View answer
Correct Answer: C
Question #11
A healthcare company implements an algorithm to analyze patient data and assist in medical diagnosis. Which primary role does data Quality play In this AI application?
A. Enhanced accuracy and reliability of medical predictions and diagnosescorrect
B. Ensured compatibility of AI algorithms with the system's Infrastructure
C. Reduced need for healthcare expertise in interpreting AI outouts
View answer
Correct Answer: A
Question #12
What is a key benefit of effective interaction between humans and AI systems?
A. Leads to more informed and balanced decision makingcorrect
B. Alerts humans to the presence of biased data
C. Reduces the need for human involvement
View answer
Correct Answer: A
Question #13
What are some key benefits of AI in improving customer experiences in CRM?
A. Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats
B. Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutionscorrect
C. Fully automates the customer service experience, ensuring seamless automated interactions with customers
View answer
Correct Answer: B
Question #14
Which type of bias imposes a system's values on others?
A. Association
B. Automation
C. Societal
View answer
Correct Answer: B
Question #15
What should organizations do to ensure data quality for their AI initiatives?
A. Collect and curate high-quality data from reliable sources
B. Rely on AI algorithms to automatically handle data quality issues
C. Prioritize model fine-tuning over data quality improvements
View answer
Correct Answer: A
Question #16
Which AI capability is essential for understanding customer sentiment from social media?
A. Natural Language Processing (NLP)
B. Machine Vision
C. Robotics
D. Expert Systems
View answer
Correct Answer: A
Question #17
What is Salesforce's Trusted AI Principle of Transparency?
A. The customization of AT features to meet specific business requirements
B. The integration of AT models with Salesforce workflows
C. The clear and understandable explanation of Al decisions and actions
View answer
Correct Answer: C
Question #18
What are the three commonly used examples of AI in CRM?
A. Predictive scoring, reporting, Image classification
B. Predictive scoring, forecasting, recommendationscorrect
C. Einstein Bots, face recognition, recommendations
View answer
Correct Answer: B
Question #19
How does AI assist in lead qualification?
A. Scores leads based on customer data
B. Creates personalized SMS campaigns
C. Automatically interacts with prospects
View answer
Correct Answer: A
Question #20
Cloud Kicks wants to implement AI features on its 5aiesforce Platform but has concerns about potential ethical and privacy challenges. What should they consider doing to minimize potential AI bias?
A. Integrate AI models that auto-correct biased data
B. Implement Salesforce's Trusted AI Principles
C. Use demographic data to identify minority groups
View answer
Correct Answer: B
Question #21
How does an organization benefit from using AI to personalize the shopping experience of online customers?
A. Customers are more likely to share personal information with a site that personalizes their experience
B. Customers are more likely to be satisfied with their shopping experience
C. Customers are more likely to visit competitor sites that personalize their experience
View answer
Correct Answer: B
Question #22
What is the best method to safeguard customer data privacy?
A. Automatically anonymize all customer data
B. Track customer data consent preferences
C. Archive customer data on a recurring schedule
View answer
Correct Answer: B
Question #23
Which Einstein capability uses emails to create content for Knowledge articles?
A. Generatecorrect
B. Discover
C. Predict
View answer
Correct Answer: A
Question #24
Cloud Kicks discovered multiple variations of state and country values in contact records. Which data quality dimension is affected by this issue?
A. Usage
B. Accuracy
C. Consistencycorrect
View answer
Correct Answer: C
Question #25
A marketing manager wants to use AI to better engage their customers. Which functionality provides the best solution?
A. Journey Optimization
B. Bring Your Own Model
C. Einstein Engagementcorrect
View answer
Correct Answer: C
Question #26
A system admin recognizes the need to put a data management strategy in place.What is a key component of data management strategy?
A. Naming Convention
B. Data Backup
C. Color Coding
View answer
Correct Answer: B
Question #27
A healthcare company implements an algorithm to analyze patient data and assist in medical diagnosis. Which primary role does data Quality play In this AI application?
A. Enhanced accuracy and reliability of medical predictions and diagnosescorrect
B. Ensured compatibility of AI algorithms with the system's Infrastructure
C. Reduced need for healthcare expertise in interpreting AI outouts
View answer
Correct Answer: A
Question #28
Which AI tool is a web of connections, guided by weights and biases?
A. Neural networks
B. Predictive Analytics
C. Rules- based systems
D. Mark this item for later review,
View answer
Correct Answer: A
Question #29
What should organizations do to ensure data quality for their AI initiatives?
A. Collect and curate high-quality data from reliable sources
B. Rely on AI algorithms to automatically handle data quality issues
C. Prioritize model fine-tuning over data quality improvements
View answer
Correct Answer: A
Question #30
What aspect of data quality directly impacts the interpretability of AI models in Salesforce?
A. The complexity of data
B. The age of data
C. The consistency of data
D. The color of data visualization
View answer
Correct Answer: C

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