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Latest Salesforce ADM-201 Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
Users cannot save email templates In the "Unfiled Public Email Templates" folder. How could a System Administrator allow users to save emails to this folder?
A. Go to the profile of each user and check the box for Manage Public Templates
B. Go to the email templates and manually share each with the specific users
C. Go to the user record and check the box for Manage Public Templates
D. Go to the email templates and manually share each with the Profile of the specific users
View answer
Correct Answer: A
Question #2
A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.What should the administrator do to free up users licenses for the new users?
A. Deactivate the former employees user record
B. Delete former employees user record
C. Freeze former employees user record
D. Change the formers users record to the new user
View answer
Correct Answer: D
Question #3
Sales reps are supposed to create a record on a child object of Opportunities called Survey Request when an Opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn't always happen or the rep doesn't populate all fields correctly. The system administrator has been asked to remove permissions from Sales to create these records and automate record creation. Which tool should be used?
A. Workflow
B. Approvals
C. Visual Flow
D. Process Builder
View answer
Correct Answer: C
Question #4
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.Which three password policies should an administrator configure? Choose 3 answers
A. Maximum invalid login attempts
B. Prohibited password values
C. Require use of Password Manager App
D. Password complexity requirements
E. Number of days until expiration
View answer
Correct Answer: ADE
Question #5
The VP of Sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward In the sales process. Multiple Books Which feature should the System Administrator use?
A. Field History Tracking report
B. Workflow rule
C. Validation Rule
D. Big Deal Alert
View answer
Correct Answer: B
Question #6
Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experiences at work. The sales team manager and all representatives have roles in the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should NOT have access to subordinates' Feedback records. Which action should an administrator take to ensure this requirement is met?
A. Confirm Feedback object is set to Private and Uncheck 'Grant Access Using Hierarchies' in Organization-wide sharing
B. Confirm Feedback object is set to Restricted and Uncheck 'Grant Access Using Hierarchies' in Organization-wide sharing
C. Confirm Feedback object is set to Private and Uncheck 'Enable Role Hierarchy' in Organization- wide sharing
D. Confirm Feedback object is set to Restricted and Uncheck Enable Role Hierarchy" in Organization-wide sharing
View answer
Correct Answer: B
Question #7
Universal Containers needs to update data with information from an external financial system. What should an administrator do to accomplish this?
A. Use the data loader to match records between the systems
B. Use the Excel connector to export records from both systems into Excel
C. Use an external ID field to match records between the systems
D. Use the data loader to match Salesforce records with the financial system
View answer
Correct Answer: C
Question #8
Sales representatives at Universal Containers often schedule in -person meetings at customer offices. Management wants to track activities for this meeting category to clearly display customer office meetingsIn the Account, Contact, or Opportunity page layouts, as well as adding this data to reports.Which method should a System Administrator use to solve this business request?
A. Have the user manually enter the meeting details in the Description field on Accounts, Contacts, and Opportunities
B. Add a new value to the Type field on Tasks used for Accounts
C. Add a new value to the Type field on Accounts
D. Have the user manually enter the meeting details in the Account Comments
View answer
Correct Answer: B
Question #9
Ursa Major Solar's default, organization-wide sharing for accounts is set to Public Read/Write. The Administrator needs to ensure that Marketing never modifies an Account record.Which action should the Administrator take to accomplish this goal?
A. Assign a permission set to Marketing users which removes Edit permission
B. Separate the Marketing role hierarchy from the Sales role hierarchy
C. Remove Edit access on Accounts from the custom Marketing profile
D. Switch Organization-Wide Default Sharing to Public Read Only
View answer
Correct Answer: C
Question #10
A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range.What occurs as a result of this scenario?
A. The user will be able to log in after the computer is activated
B. The user will be unable to log in at all
C. The user will be able to log in without activating the computer
D. The user will be able to log in after answering one security question
View answer
Correct Answer: B
Question #11
Which feature effectively allows you to "lock" the converted amount on closed opportunities?
A. Locale
B. Company Profile
C. Multi-currency
D. Advanced Currency Management
E. None of the above
View answer
Correct Answer: D
Question #12
When a Salesforce user is deactivated, what happens to all of the records the user owns in Salesforce?
A. They are automatically assigned to another user
B. They are assigned to the deactivated user until reassigned
C. They are automatically deleted
D. They are automatically assigned to the administrator
View answer
Correct Answer: D
Question #13
Previous Universal Containers sales representatives worked on approximately 200 Accounts with billing addresses in New York. These sales representatives need to retain viewing and editing access to these accounts for 1 -3 months. How can a System Administrator easily provide View and Edit access to these users for the 200 accounts?
A. Create a new Profile for these users with criteria based on Billing State equals New York
B. Create a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals New York
C. Create a new Account Sharing Rule for these users with criteria based on Billing State equals New York
D. Create a new Account folder for these users with criteria based on Billing State equals New York
View answer
Correct Answer: C
Question #14
An Administrator needs to create a Sales Process for and..What are three considerations for this process?Choose 3 answers
A. All Picklist values on the Page Layout must be added to the Master picklist Value List or be active values
B. The Record Type's Page Layout is assigned to Users through their Profile assignments
C. An Opportunity Record Type will need to be created and assigned to the Sales Process
D. Adding a new value to the Record Type Master Picklist Value List adds the value to all existing Record Type picklists
E. The Record Type Name assignment becomes permanent upon Save of a new Record Type
View answer
Correct Answer: ABD
Question #15
The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.Which data type should be used when creating this custom field?
A. Lookup filter
B. Formula
C. Lookup relationship
D. Hierarchical relationship
View answer
Correct Answer: C
Question #16
HOW Can an administrator capture custom lead data on the converted contact when converting a lead?
A. Use the lead conversion wizard to select the fields
B. Map custom lead fields to standard contact fields
C. Map custom lead fields to custom contact fields
D. Use the data loader to move the custom lead data
View answer
Correct Answer: C
Question #17
What are the defaults for Org wide Default (OWO) and Profile permissions for all Profiles that have View All Data or Modify All Data disabled on a custom object?
A. Private for OWD and CRED for Profiles
B. Private for OWD and No Access for Profiles
C. Public Read/Write for OWD and CRED for Profiles
D. Public Read/Write for OWD and No Access for Profiles
View answer
Correct Answer: A
Question #18
Universal Containers has Public Read/Write Organization -Wide Default Sharing for Accounts. Company leadership has decided that Marketing should never modify an Account record. What should the System Administrator do to restrict these users?
A. Remove Edit access on Accounts from the custom Marketing profile
B. Assign a permission set to Marketing users which removes Edit permission
C. Separate the Marketing role hierarchy from the Sales role hierarchy
D. Change Organization -Wide Default Sharing to Public Read Only
View answer
Correct Answer: D
Question #19
Where does an administrator control field-level security for users?
A. Sharing rule
B. Role
C. Profile
D. User
View answer
Correct Answer: C
Question #20
After a recent restructure of its Sales Department, Ursa Major Solar is having issues with records being omitted in the new Opportunity Report.Which three questions should the Administrator ask to research this issue? (Choose three.)
A. Do owners of all records have Roles and correct Territory Assignments?
B. Do the records the sales managers expect to see match the filter criteria?
C. Are records currently being shared with the sales manager?
D. Have the owners of the records been frozen?
E. Did the sales manager start from a copy or clone of an existing report?
View answer
Correct Answer: ABC
Question #21
Ursa Major is onboarding 15 new employees in three weeks.The Administrator needs to create user records in Salesforce without activating them. Which two methods allow the Administrator to achieve this goal? (Choose two.)
A. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked
B. Create them with the User Import Wizard and ensure that Active is unchecked
C. Schedule a Time-Dependent Workflow to create users in three weeks
D. Create a
View answer
Correct Answer: AD
Question #22
If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.
A. True
B. False
View answer
Correct Answer: B
Question #23
At Ursa Major Solar, Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object.An Administrator needs to report on the newly created fields.What should the Administrator do to achieve this goal?
A. From the Custom Report Type, Edit Layout, then add the new fields to the report
B. From the Custom Report Type, Edit Object Relationships, then add the new fields to the report
C. Create a new account report and add the new fields from the Report Builder
D. Create a new account report folder, go to share, and then add the new fields
View answer
Correct Answer: A
Question #24
universal containers (UC) has a Web -to -Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data. How can the Case be automatically placed in the correct queue upon submission?
A. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue
B. Create Assignment Rules based on the picklist values to move Cases to a Queue
C. Create an Escalation Rule entry for each picklist value and set to zero minutes
D. Create Record Types for each picklist value and assign to each product team's profile
View answer
Correct Answer: B
Question #25
Universal Containers has two sales groups. Each group has its own unique sales process. How can an administrator ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
A. Record types
B. Roles
C. Page layouts
D. Multi-select picklists
View answer
Correct Answer: A
Question #26
Which two objects can an Administrator customize the Stage Setup Flow? (Choose two.)
A. Leads
B. Opportunities
C. Campaigns
D. Campaign Members
View answer
Correct Answer: AB
Question #27
Which three can be modified on standard fields? (Choose three.)
A. Picklist values
B. Help text
C. Field type
D. Label
E. Default text
View answer
Correct Answer: ABD
Question #28
Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation?
A. Reduce the number of case status values to five
B. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console
C. Review which status choices are needed for each record type and create support processes for each that is necessary
D. Edit the status choices directly on the record type
View answer
Correct Answer: C
Question #29
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and RandD. The Support organization uses public groups for Support Agents, RandD, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view RandD reports. Support managers should be able to view and edit all reports.Which two ways should these folders be shared?Choose 2 answers
A. Share the RandD folder withSupport Managers with Edit Access
B. Share the Helpdesk folder with Support Agents with View access
C. Share the Support Reports folder with Support Managers with Edit Access
D. hare the Support Reports folder with Support Agents with View Access
View answer
Correct Answer: BC
Question #30
Users are trying to create Opportunities and are receiving errors when populating a custom picklist field.When users select either of the two values in the picklist, they receive different error messages above thefield and are not able to save the Opportunities.What is the likely cause of the error?
A. The users don't have access to the Large Enterprise Record Type
B. The two picklist values are unavailable to the Record Type
C. The users don't have access to the picklist field
D. There are contradicting validation rules on the picklist field
View answer
Correct Answer: D

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