Free Salesforce ARC?201 Practice Exam

Question #1

CSR upgrades service for customer and confirms Customer. external payment gateway. This use case requires the CSR to obtain confirmation of payment before upgrading the service. The integration with Payment gateway needs to be reliable and monitored for audit purposes. The payment gateway service is an external RESTful service that the B2C Enterprise Customer has subscribed for. What should an Integration Architect recommend for this integration?

A. Build a custom Apex Callout to external Payment gateway service and provide success message to the CSR, the details of calloutsand responses are logged for audit purposes

B. Use External Services feature to integrate gateway to Salesforce ensuring real-timeupdates the CSR and support post payment processes

C. Make a callout to the payment gateway through ESB supporting error handling andlogging for audit purposes

D. Platform events allow integration to payment gateway through the exchange ofreal-time event data, platform events are scalable and secure

View answer

Correct Answer: A

Question #2

Universal Containers (UC) is building a Service Cloud call center application and has a multi-system support solution. UC would like or ensure that all systems have access to the same customer information. What solution should a data architect recommend?

A. Make Salesforce the system of record for all data

B. Implement a master data management (MDM) strategy for customer data

C. Load customer data in all systems

D. Let each system be an owner of data it generates

View answer

Correct Answer: B

Question #3

Based on government regulations, a Salesforce customer plans to implement the following in Salesforce for compliance:Access to customer information based on record ownership Ability for customers to request removal of their information from Salesforce Prevent users from accessing Salesforce from outside company network (virtual private network, or VPN)What should a data architect recommend to address these requirements?

A. Contact Salesforce support to restrict access only with VPN and other requirements

B. Allow users access to Salesforce through a custom web application hosted within VPN

C. Implement IP restrictions, sharing settings, and custom Apex to support customer requests

D. Implement Salesforce shield with Event Monitoring to address the requirement

View answer

Correct Answer: C

Question #4

Universal Containers (UC) has implemented Salesforce, UC is running out of storage and needs to have an archiving solution, UC would like to maintain two years of data in Saleforce and archive older data out of Salesforce.Which solution should a data architect recommend as an archiving solution?

A. Use a third-party backup solution to backup all data off platform

B. Build a batch join move all records off platform, and delete all records from Salesforce

C. Build a batch join to move two-year-old records off platform, and delete records from Salesforce

D. Build a batch job to move all restore off platform, and delete old records from Salesforce

View answer

Correct Answer: C

Question #5

An Integration Developer is developing an HR synchronization app for a client. The app synchronizes Salesforce record data changes with an HR system that's external to Salesforce. What should the integration architect recommend to ensure notifications are stored for up to three days if data replication fails?

A. Change Data Capture

B. Generic Events

C. Platform Eventscorrect

D. Callouts

View answer

Correct Answer: C

Question #6

An Integration Developer is developing an HR synchronization app for a client. The app synchronizes Salesforce record data changes with an HR system that's external to Salesforce. What should the integration architect recommend to ensure notifications are stored for up to three days if data replication fails?

A. Change Data Capturecorrect

B. Generic Events

C. Platform Events

D. Callouts

View answer

Correct Answer: A

Question #7

Universal Containers would like to ensure that the server and client-side app's identity is mutually authenticated for all integrations.Which two of the integration patterns below support such authentication?

A. Apex callout to the client-side app with the callout payload encrypted with custom Apex code

B. Outbound message received by client-side app that uses a Salesforce-provided client certificate

C. Apex callout with the client-side app that provides Salesforce with a CA-signed client certificate

D. Outbound message sent to a client-side app endpoint defined with a Per-User Named Credential

View answer

Correct Answer: BC

Question #8

Universal Containers (UC) is concerned that data is being corrupted daily either through negligence or maliciousness. They want to implement a backup strategy to help recover any corrupted data or data mistakenly changed or even deleted. What should the data architect consider when designing a field -level audit and recovery plan?

A. Reduce data storage by purging old data

B. Implement an AppExchange package

C. Review projected data storage needs

D. Schedule a weekly export file

View answer

Correct Answer: C

Question #9

Which two best practices should be followed when using SOSL for searching?

A. Use searches against single Objects for greater speed and accuracy

B. Keep searches specific and avoid wildcards where possible

C. Use SOSL option to ignore custom indexes as search fields are pre-indexed

D. Use Find in "ALL FIELDS" for faster searches

View answer

Correct Answer: BD

Question #10

A large retail B2C customer wants to build a 360 view of its customer for its call center agents. The customer interaction is currently maintained in the following system:1. Salesforce CRM 3. Customer Master Data management (MDM) 4. Contract Management system 5. Marketing solutionWhat should a data architect recommend that would help upgrade uniquely identify customer across multiple systems:

A. Store the salesforce id in all the solutions to identify the customer

B. Create a custom object that will serve as a cross reference for the customer id

C. Create a customer data base and use this id in all systems

D. Create a custom field as external id to maintain the customer Id from the MDM solution

View answer

Correct Answer: D

Question #11

Universal containers has an integration that runs nightly to update the product(product2) object in Salesforce with updated product availability for over 500,000 products. Occasionally(less than 1 time per month) a product record fails to update due to a data validation issue that cannot be predicted in advance.How should universal Containers monitor this nightly batch import of data into Salesforce so that any error can be corrected promptly?

A. Configure an Enterprise Server Monitoring tool to process ETL success and failure logs

B. Configure Salesforce to email an administrator when Bulk API batches fail

C. Monitor the Bulk Data Load Jobs page daily for failed batches

D. Configure the ETL middleware to notify an administrator via email when a record update fails

View answer

Correct Answer: C

Question #12

Universal Containers (UC) maintains the Customer Master outside of Salesforce and would like to sync the Customer records with Salesforce on a daily basis. UC has complex logic in the Account trigger and will have to test it for bulk inserts and updates. UC has been given a csv file with test data.What is the recommended way to use this data in a test class?

A. Load the customer-provided csv file as a static resource and refer to it in the test classes

B. Load the customer-provided csv file as a Chatter file and refer to it in the test classes

C. Load the customer-provided csv file under Documents and refer to it in the test classes

D. Load the customer-provided csv file to a custom object for testing and delete the test records after testing

View answer

Correct Answer: A

Question #13

Universal Containers (UC) manages Vehicle and Service History in Salesforce. Vehicle (Vehicle__ c) and Service History (Service-History__ c) are both custom objects related through a lookup relationship. Every week a batch synchronization process updates the Vehicle and Service History records in Salesforce. UC has two hours of migration window every week and is facing locking issues as part of the data migration process.What should a data architect recommend to avoid locking issues without affecting perfor

A. Use Bulk API parallel mode for data migration

B. Use Bulk API serial mode for data migration

C. Insert the order in another custom object and use Batch Apex to move the records to Service_ Order__ c object

D. Change the lookup configuration to "Clear the value of this field" when lookup record is deleted

View answer

Correct Answer: B

Question #14

Universal Containers manages a catalog of over one million products that it makes available to its customers. The master product catalog is stored and managed in their ERP application with frequent updates made to the product catalog by their sourcing team. The sourcing team may update attributes such as price, general catalog availability, and the product description. When the sourcing team makes an update that change must go into effect during the next business day and there may be thousands of changes ma

A. Write a custom web service to accept product catalog changes from ERP

B. Use the streaming API to receive product changes in real time from ERP

C. Write an outbound message to send product changes in real time from ERP

D. Build a scheduled ETL job to sync products on a nightly basis from ERP

View answer

Correct Answer: D

Question #15

Northern Trail Outfitters wants to use Salesforce as a front end for creating accounts using the lead-to-opportunity process. 1. An order is created in Salesforce when the opportunity is closed and won, but the back-end ERP system is the data master for order, 2. Customer wants to be able to see within Salesforce all the stages of order processing like Order Created, Order Shipped, Order Paid that are within the retention window. Which two message durability considerations should an Integration Architect ma

A. When subscribing to Salesforce Event bus, ReplaylD is used with a value of -2 to be able to see old and new events

B. High-volume event messages are stored for 24 hours (one day)

C. When subscribing to Salesforce Event bus, ReplaylD is used with a value of -1 to be able to see new events

D. High-volume event messages are stored for 72 hours (three days)

View answer

Correct Answer: AD

Question #16

Universal Containers is building a managed package to distribute on the AppExchange. As part of the solution they would like to include authentication information (username/password) inside of the package for web service calls made from the package Universal containers web services. A Salesforce security review has flagged this as a security violation and the architect must decide how best to protect these credentialsWhich two methods should the architect consider in order to protect these credentials?Choos

A. Utilize named credentials to store the username/password of the web service end post

B. Utilize a custom object with an encrypted text field to store the username/password of the web service end point

C. Utilize protected custom settings to store the username/password of the web service end point

D. Store the username/password directly in the Apex class that will be obfuscated in the managed package

View answer

Correct Answer: AC

Question #17

All accounts and opportunities are created in Salesforce. Salesforce is integrated with three systems:An ERP system feeds order data into Salesforce and updates both Account and Opportunity records.An accounting system feeds invoice data into Salesforce and updates both Account and Opportunity records. A commission system feeds commission data into Salesforce and updates both Account and Opportunity records.How should the architect determine which of these systems is the system of record?

A. Account and opportunity data originates in Salesforce, and therefore Salesforce is the system of record

B. Whatever system updates the attribute or object should be the system of record for that field or object

C. Whatever integration data flow runs last will, by default, determine which system is the system of record

D. Data flows should be reviewed with the business users to determine the system of record per object or field

View answer

Correct Answer: D

Question #18

Northern Trail Outfitters submits orders to the manufacturing system web-service. Recently, the system has experienced outages that keep service unavailable for several days. What solution should an architect recommend to handle errors during these types of service outages?

A. Use middleware queuing and buffering to insulate Salesforce from system outages

B. A Use Platform Event replayld and custom scheduled Apex process to retrieve missed events

C. Use @future jobld and custom scheduled apex process to retry failed service calls

D. Use Outbound Messaging to automatically retry failed service calls

View answer

Correct Answer: A

Question #19

Northern Trail Outfitters (NTO) is looking to integrate three external systems that run nightly data enrichment processes in Salesforce. NTO has both of the following security and strict auditing requirements:1.The external systems must follow the principle of least privilege, and 2.The activities of the eternal systems must be available for audit.What should an Integration Architect recommend as a solution forthese integrations?

A. A shared integration user for the three external system integrations

B. A shared Connected App for the three external system integrations

C. A unique integration user for each external system integration

D. A Connected App for each external system integration

View answer

Correct Answer: D

Question #20

Northern Trail Outfitters wants to improve the quality of call-outs from Salesforce to theirREST APIs. For this purpose, they will require all API clients/consumers to adhere to RESTAPIMarkup Language (RAML) specifications that include field-level definition of every APIrequest and response payload. RAML specs serve as interface contracts that Apex REST APIClients can rely on.Which two design specifications should the Integration Architect include in the integrationarchitecture to ensure that Apex REST API

A. Call the Apex REST API Clients in a test context to get the mock response

B. Require the Apex REST API Clients to implement the HttpCalloutMock

C. Call the HttpCalloutMock implementation from the Apex REST API

D. Implement HttpCalloutMock to return responses per RAML

View answer

Correct Answer: AD

Question #21

During the implementation of Salesforce, a customer has the following requirements for Sales Orders:1. Sales Order information needs to be shown to users in Salesforce. 2. Sales Orders are maintained in the on-premises enterprise resource planning (ERP). 3. Sales Order information has more than 150 million records. 4. Sales Orders will not be updated in Salesforce.What should a data architect recommend for maintaining Sales Orders in salesforce?

A. Us custom objects to maintain Sales Orders in Salesforce

B. Use custom big objects to maintain Sales Orders in Salesforce

C. Use external objects to maintain Sales Order in Salesforce

D. Use Standard order object to maintain Sale Orders in Salesforce

View answer

Correct Answer: C

Question #22

What is a key consideration in building a resilient integration solution?

A. Infrequent system updates

B. Reducing the need for performance monitoring

C. Consistent and timely error handling

D. Ignoring failed integrations

View answer

Correct Answer: C

Question #23

NTO has implemented salesforce for its sales users. The opportunity management in salesforce is implemented as follows:1.Sales users enter their opportunities in salesforce for forecasting and reporting purposes. 2.NTO has a product pricing system (PPS) that is used to update opportunity amount field on opportunities on a daily basis. 3.PPS is the trusted source within the NTO for opportunity amount. 4.NTO uses opportunity forecast for its sales planning and management. Sales users have noticed that their u

A. Create a custom field for opportunity amount that sales users update separating the fields that PPS updates

B. Create a custom field for opportunity amount that PPS updates separating the field that sales user updates

C. Change opportunity amount field access to read only for sales users using field level security

D. Change PPS integration to update only opportunity amount fields when values is NULL

View answer

Correct Answer: C

Question #24

Every year, Ursa Major Solar has more than 1 million orders. Each order contains an average of 10 line items. The Chief Executive Officer (CEO) needs the Sales Reps to see how much money each customer generates year-over-year. However, data storage is running low in Salesforce.Which approach for data archiving is appropriate for this scenario?

A. 1

B. 1

C. 1

D. 1

View answer

Correct Answer: B

Question #25

Universal containers has complex data transformation, error handling and process automation requirements as part of their integration strategy.What technology should an Architect recommend in order to minimize Salesforce code customizations?

A. Data Loader

B. Canvas

C. Process Builder

D. Middleware

View answer

Correct Answer: D

Question #26

Northern Trail Outfitters is seeking to improve the performance and security of outbound integrations from Salesforce to on-premise servers. What should the Architect consider before recommending a solution?

A. External gateway products in use

B. A Default gateway restrictions

C. Considerations for using Deterministic Encryption

D. ShieldPlatform Encryption Limitations

View answer

Correct Answer: A

Question #27

Northern Trail Outfitters (NTO) uses Salesforce to track leads, opportunities and order details that convert leads to customers. However, Orders are managed by an external (remote) system. Sales representatives want to view and update real-time order information in Salesforce. NTO wants the data to only persist in the external system. Which type of Integration should an architect recommend to meet this business requirement?

A. Data Visualizationcorrect

B. Data Synchronization

C. Process Orchestration

D. Batch Processing

View answer

Correct Answer: A

Question #28

Universal Containers (UC) is going thought major reorganization of their sales team. This would require changes to a large a number of group members and sharing rules. UCs administrator is concerned about long processing time and failure during the process.What should a Data architect implement to make changes efficiently?

A. Log a case with salesforce to make sharing rule changes

B. Enable Defer Sharing Calculation prior to making sharing rule changes

C. Delete old sharing rules and build new sharing rules

D. Log out all users and make changes to sharing rules

View answer

Correct Answer: B

Question #29

Northern Trail Outfitters (NTO) has recently changed their Corporate Security Guidelines. The guidelines require that all cloud applications pass through a secure firewall before accessing on-premise resources. NTO is evaluating middlewaresolutions to integrate cloud applications with on-premise resources and services.What are two considerations an Integration Architect should evaluate before choosing a middleware solution? Choose 2 answers

A. The middleware solution is capable of establishing a secure API gateway between cloud applications and on-premise resources

B. An API gateway component is deployable behind a Demilitarized Zone (DMZ) or perimeter network

C. The middleware solution enforces the OAuth security protocol

D. The middleware solution is able to interface directly with databases via an ODBC connection string

View answer

Correct Answer: AB

Question #30

Universal containers is planning to implement Salesforce as their CRM system. Currently they have the following systems:1. Leads are managed in a Marketing System. 2. Sales people use Microsoft Outlook to enter contacts, emails and manage activities. 3. Inventory, Billing and Payments are managed in their ERP system. 4.The proposed CRM system is expected to provide Sales and Support people the ability to have a single view of their customers and manage theircontacts, emails and activities in Salesforce CRM.

A. Plan for migration of customer and sales data across systems on a regular basis to keep them in sync

B. Evaluate current and future data and system usage and then identify potential integration requirements to Salesforce

C. Explore Out of box Salesforce connectors for integration with ERP, Marketing and Microsoft Outlook systems

D. Propose a middleware system that can support interface between systems with Salesforce

View answer

Correct Answer: B

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