The Microsoft Dynamics 365 Fundamentals (CRM) certification validates a candidate’s understanding of Dynamics 365 customer engagement applications. This certification signifies proficiency in describing Dynamics 365 Marketing, Sales, Customer Service, Field Service, Project Operations, and shared features. The certification is ideal for those aiming to demonstrate their foundational knowledge of Dynamics 365 CRM functionalities, paving the way for roles in CRM administration, consultancy, and more.
The Microsoft Dynamics 365 Fundamentals (CRM) certification validates a candidate’s understanding of Dynamics 365 customer engagement applications. This certification signifies proficiency in describing Dynamics 365 Marketing, Sales, Customer Service, Field Service, Project Operations, and shared features. The certification is ideal for those aiming to demonstrate their foundational knowledge of Dynamics 365 CRM functionalities, paving the way for roles in CRM administration, consultancy, and more.
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Professionals with the MB-910 certification possess foundational knowledge in Dynamics 365 CRM, enabling them to describe core customer engagement functionalities and business operations. The certification is crucial for roles such as CRM administrators and consultants, emphasizing a systematic approach to understanding CRM applications, assessing customer needs, and implementing appropriate solutions.
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