Salesforce Nonprofit Cloud Consultant Exam Sample Questions | SPOTO

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Question #1

A nonprofit using NPSP has just implemented the Program Management Module. The nonprofit wants to migrate its client and program data. Which two steps should the consultant use to import and deduplicate the data against existing records? Choose 2 answers

A. Upload the program data using the NfSP Data Importer

B. Upload the client data using the Data Import Wizard

C. Upload the client information using the NPSP Data Importer

D. Upload the program data using the Data Import Wizard

View answer

Correct Answer: CD

Question #2

A nonprofit using NPSP manages scholarship funds for students. A donor indicates they want to split their gift between two scholarship funds. Which solution should the consultant recommend to meet the requirement?

A. GAU Allocations

B. Automated Soft Credits

C. Partial Soft Credit

D. Campaign Hierarchy

View answer

Correct Answer: A

Question #3

A consultant is migrating historic donation records into a nonprofit's Salesforce org. Many of these donations were paid in multiple installments. What should the consultant do to correctly match the Payments to the Opportunities?

A. Set the Stage field to "Closed Lost"

B. Delete the automatically created payments

C. heck the Do Not Automatically Create Payment field

D. Change the Opportunity record type to an excluded value

View answer

Correct Answer: C

Question #4

A nonprofit wants a report that shows Opportunity and General Accounting Unit (GAU) custom field data for gifts to the "General Fund' GAU. The nonprofit wants to add filters so only the gifts connected to the 'Annual Campaign' are shown.Which report should the consultant implement?

A. GAU Allocations with Opportunity report type and filter on the Opportunity object for the Primary Campaign Source = 'Annual Campaign' and filter on the GAU Allocation object for General Accounting Unit = 'General Fund'

B. Opportunity report type with cross filter for Opportunities with GAU Allocations with filter on the cross filter for Campaign = 'Annual Campaign' and General Accounting Unit = 'General Fund'

C. Opportunity report type with cross filter for Opportunities with GAU Allocations and filter on Opportunity object for the Primary Campaign Source = 'Annual Campaign' and on the GAU Allocations object for General Accounting Unit ?'General Fund'

D. GAU Allocations with Opportunity report type and filter on the GAU Allocation object for Campaign = 'Annual Campaign" and General Accounting Unit = 'General Fund'

View answer

Correct Answer: D

Question #5

A large nonprofit has chapters in multiple locations that want to operate under one central brand. The nonprofit wants the ability to customize user roles, processes, and messaging unique to each location. Which two Salesforce tools include the ability to segment data and functionality using business units? Choose 2 answers

A. Datorama

B. Marketing Cloud

C. Pardot

D. Digital Engagement

View answer

Correct Answer: AB

Question #6

A nonprofit considers risk mitigation to be vital to the success of its implementation project. What are three elements impacted by change that cause risk?

A. People, processes, cost

B. Time, governance, people

C. Quality, processes, time

D. Cost, quality, time

View answer

Correct Answer: D

Question #7

An admin at a nonprofit using NPSP finds that the donation totals on a handful of donor's records are not showing the right totals. How should the consultant troubleshoot this?

A. Check if the correct Operation is chosen

B. Verify Opportunity Primary Contact

C. Check if the correct target custom field is chosen

D. Verify Customizable Rollups is enabled

View answer

Correct Answer: B

Question #8

A nonprofit receives grants so it can offer scholarships to students who attend the nonprofit's community training programs.

A. NPSP to track the grants the nonprofit receives; Gift Entry to track the scholarships the nonprofit offers; Education Data Architecture to track the training programs

B. Program Management Module to track the grants the nonprofit receives; Outbound Funds Module to track the scholarships the nonprofit offers; Education Data Architecture to track the training programs

C. Outbound Funds to track the grants the nonprofit receives; NPSP to track the scholarships the nonprofit offers; Education Data Architecture to track the training programs

D. NPSP to track the grants the nonprofit receives; Outbound Funds Module to track scholarships the nonprofit offers; Program Management Module to track the training programs

View answer

Correct Answer: D

Question #9

A consultant is planning to use Accounting Subledger and migrate 20 years of donation data into NPSP for a nonprofit that receives more than 200,000 donations each year. Which two features should the consultant consider implementing to improve search performance? Choose 2 answers

A. Salesforce Object Search Language (SOSL)

B. Skinny Tables

C. Custom Index

D. Salesforce Optimizer

View answer

Correct Answer: BC

Question #10

A nonprofit plans to use the Program Management Module (PMM) to manage Its service delivery. Case managers must be able to create and edit service delivery records. How can the consultant change the configuration to meet this requirement?

A. Permission Sets

B. Sharing Rules

C. License Type

D. Role Hierarchy

View answer

Correct Answer: A

Question #11

A Salesforce admin would like to report on data from Marketing Cloud using Salesforce reports. The organization's Marketing Cloud instance is using Marketing Cloud Connect. Tracking is enabled.Which type of data is available for reporting using Salesforce reports?

A. MobileConnect Message details

B. Journey Builder Activity details

C. Interaction Studio Impression details

D. Email Studio Send details

View answer

Correct Answer: D

Question #12

The system administrator at a nonprofit encounters a 500 server error when trying to map additional objects and fields with Advanced Mapping. What is likely causing the error?

A. A user modified or deleted a mapped field

B. The administrator is trying to map to an object from a managed package

C. The administrator is trying to map to an unsupported field type

D. The target field has a validation rule in place

View answer

Correct Answer: A

Question #13

A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments. Which two initial steps should a consultant discuss with the nonprofit? Choose 2 answers

A. Form a powerful guiding coalition

B. Summarize final technology implementation steps

C. Deploy features to meet departmental requirements

D. Establish a sense of urgency

View answer

Correct Answer: CD

Question #14

The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP. Which custom report type should the consultant use to create the report?

A. Program Engagements with or without Household Account

B. Service Participants with or without Program Engagement

C. Contacts with or without Relationships

D. Contacts with or without Service Participants

View answer

Correct Answer: A

Question #15

A consultant using CumulusCI has customized a nonprofit's org and wants them to validate these changes with the latest release of NPSP which will be pushed to production one week later. What are two ways the consultant can deploy this for the nonprofit after the release is announced? Choose 2 answers

A. Test customizations in an updated sandbox

B. Compare the customizations to the NPSP roadmap and create a new trial org

C. Install NPSP and test the customizations in a new Developer Edition org

D. Configure a scratch org with NPSP dependency and test customizations

View answer

Correct Answer: AC

Question #16

A nonprofit using Salesforce configured with Person Accounts has recently installed NPSP into its org.Which two configurations should a consultant set to ensure that Person Accounts and NPSP can coexist? Choose 2 answers

A. The Household record type in NPSP Settings is different than the Person Accounts record type

B. Create a validation rule to prevent the creation of Person Accounts

C. The default record type for profiles of any user who converts leads is different than the Person Account record type

D. Remove permissions to Person Accounts for all profiles except System Admin

View answer

Correct Answer: AC

Question #17

A user creating Opportunities Wants information to appear on both the Opportunity record and the Payment record without having to enter it twice. Which two steps should the consultant take to meet this requirement? Choose 2 answers

A. Create custom fields on the Payment object

B. Create lookup fields on the Payment object

C. Create Payment Mappings in NPSP Settings

D. Create custom automation on the Payment object

View answer

Correct Answer: AC

Question #18

A nonprofit wants to send messages to Contacts stored in NPSP based on their connections to the nonprofit's corporate funders. Which object should be connected with Contacts in a report type to meet this requirement?

A. Relationships

B. Opportunities

C. Accounts

D. Affiliations

View answer

Correct Answer: D

Question #19

A large nonprofit is a social enterprise that functions like a for-profit corporation. The funding the nonprofit tracks in Salesforce only comes from corporations. The nonprofit needs to manage Leads and track its Opportunity pipeline. Which account model should the consultant recommend'

A. Standard Account Model without NPSP

B. Individual Account Model in N9SP

C. Person Account Model without NPSP

D. One-to-One Account Model in NPSP

View answer

Correct Answer: A

Question #20

An employee has been terminated at a nonprofit. The nonprofit's system admin immediately disabled the former employee as a Salesforce user but is concerned the employee may have exported exposed login credentials to multiple external systems before departing.Which feature should the consultant recommend to protect this data In the future?

A. Organization-wide Defaults

B. Individual Object

C. Shield Platform Encryption

D. Named Credentials

View answer

Correct Answer: C

Question #21

The development director at a nonprofit needs to track grant lifecycles using NPSP, including assigning actions to staff members, tracking applications, reporting deadlines, and summarizing the total amount awarded with payments.How should the consultant model payments, applications, reporting deadlines, and actions in NPSP for the grant seeking institution?

A. Option A

B. Option B

C. Option C

D. Option D

View answer

Correct Answer: B

Question #22

A nonprofit has purchased Accounting Subledger. Donations are imported from many sources and updated by staff frequently. The nonprofit wants to configure Accounting Subledger so only the appropriate records are created and available to be exported to finance.How should the consultant configure Ledger Entries to limit the records exported to finance?

A. Configure report to filter by stage

B. Configure a Sales Process

C. Configure Path on Opportune

D. Configure Stage to State Mapping

View answer

Correct Answer: D

Question #23

A nonprofit has significant staff turnover and wants to ensure that the purpose of Salesforce field customization is clearly understood by system admins who are new to the nonprofit. How should the consultant meet the requirement?

A. Run and view the Setup Audit Trail

B. Complete all field descriptions

C. Run the Schema Builder

D. Create a field history report

View answer

Correct Answer: B

Question #24

A consultant is setting up several integrations for a nonprofit.What strategy could the consultant implement to help prevent interruptions between the integration and Salesforce?

A. Create a user account solely for integrations

B. Create the integration using the SOAP API with My Domain enabled

C. Use the System Admin's user account for integrations

D. Use the REST API with the REST Explorer to set up the integration

View answer

Correct Answer: A

Question #25

The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation. The development director wants a report to show who the solicitor is for each donor. Which report type does the system admin need to use to create the requested report?

A. Contacts with Relationships

B. Opportunities with Contact Roles

C. Opportunities with Partial Soft Credits and Contacts

D. Accounts with Contact Roles and Household

View answer

Correct Answer: B

Question #26

A consultant wants to test out new Nonprofit Cloud features coming out in the upcoming Salesforce release in their customs.. Which action must the consultant take to do this?

A. Refresh a preview Instance sandbox just prior to sandbox preview period

B. Refresh a preview instance sandbox during the sandbox preview period

C. Create a new sandbox during the sandbox preview period

D. Create a preview instance sandbox during the sandbox preview period

View answer

Correct Answer: A

Question #27

A nonprofit organization has been informed of a deceased donor and wants to ensure that the donor no longer appears on any mailing lists. Which action should the nonprofit organization take on the donor's contact record?

A. Select the Do Not Email, Do Not Contact, and Email Opt Out fields

B. Delete the Contact record

C. Select the Deceased field

D. Delete the values in the phone and email fields

View answer

Correct Answer: C

Question #28

A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them. What should the consultant recommend?

A. Insights Platform Data Integrity

B. Sender Authentication Package

C. Customer Data Platform

D. NPSP Address Management

View answer

Correct Answer: D

Question #29

A nonprofit wants to record which services are provided to families. The nonprofit just installed the Program Management Module. How should the consultant configure the Program Management Module?

A. Create a Program Engagement record and select each family's Household Account

B. Create a Program Cohort record for each family and select the Program on the record

C. Create a Program Cohort record for each family and select the cohort on the Program Engagement record

D. Create a Program Engagement record and select the head of each family's household for the Contact

View answer

Correct Answer: A

Question #30

A large nonprofit has chapters in multiple locations that want to operate under one central brand. The nonprofit wants the ability to customize user roles, processes, and messaging unique to each location.Which two Salesforce tools include the ability to segment data and functionality using business units?Choose 2 answers

A. Datorama

B. Marketing Cloud

C. Pardot

D. Digital Engagement

View answer

Correct Answer: BC

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