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Salesforce CRT-211 Exam Sample Questions | SPOTO

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Question #1
Admin wants to make exact copy of production metadata in developer sandbox:
A. Schedule full weekly backup
B. Create and Deploy changeset
C. Schedule Sandbox refresh
D. Use Developer Console
View answer
Correct Answer: B
Question #2
What should an administrator consider when moving approval processes using a change set?
A. Change sets do not include the order of active approval processes from the source organization
B. Custom fields on standard objects will need to be manually added in target organization
C. The Unique Name of approval process is not allowed to be changed once deployed in the target organization
D. Change sets do not include the approval and rejection actions from the source organization
View answer
Correct Answer: D
Question #3
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?
A. Assign delegated administration to the subset of users to View All Data
B. Create a new profile and role for the subset of users with the View All Data permission
C. Enable the View All Data permission for the roles of the subset of users
D. Create a permission set with the View All Data permission for the subset of users
View answer
Correct Answer: D
Question #4
How User can import Quota in Forecast? Choose 2
A. Dataloader and API
B. User Information / Records related list
C. Using CHangeset
D. Using Import Wizard
E. Using Forecast Tab
View answer
Correct Answer: AB
Question #5
Recruiters at Universal Containers want to associate positions with their related job applications using two custom objects ?Position and Job Application. A job application must always have a related position. If a position is deleted, the corresponding job applications are deleted.Which type of object relationship will meet this requirement?
A. Master-detail
B. Junction
C. Hierarchical
D. Lookup
View answer
Correct Answer: A
Question #6
Universal container has account status field prospect and customer. Admin wants to automatically change status value from prospect to customer when opportunity is won: Choose 2
A. Use Visualforce to update Account status field
B. Use Apex trigger to update account status field
C. Create Opportunity workflow rule to update account status field
D. Create account workflow rule to update account status field
View answer
Correct Answer: BC
Question #7
An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted. What type of field will satisfy these requirements?
A. Formula (Text)
B. Text Area (Long)
C. Text Area
D. Text Area (Rich)
View answer
Correct Answer: D
Question #8
If an administrator uses the data loader to transfer ownership of account records, what will be the result?Choose 2
A. All new owners are automatically notified of their new account ownership
B. All manual sharing is removed from the records that are transferred
C. All ownership based sharing rules for the records are recalculated
D. All account teams are removed from the records that are transferred
View answer
Correct Answer: BC
Question #9
A custom field can be Viewed by profile Sales Manager, VP of Sales and System Administrator. However this field should only be edited by VP of sales and System Administrator profile. How to Setup?
A. Modify Role Hierarchy
B. Create Permission set and assign to profiles VF of Sales and System Admin
C. Set Field level Security
D. View All Data for rofiles VF of Sales and System Admin
View answer
Correct Answer: C
Question #10
Which deployment tool can be used to deploy metadata from a Developer Edition organization to another organization? Choose 2
A. Data Loader
B. Change sets
C. Force
D. Force
View answer
Correct Answer: CD
Question #11
What password option is available for the administrator to set on content deliveries? Choose 3
A. Password protection is optional and defaults to OFF
B. Administrator provided default password
C. Password protection is optional and defaults to ON
D. Password complexity rules
E. Password protection is required
View answer
Correct Answer: ACE
Question #12
Position and job opening is a Master Detail relationship. OWD for Position is Private. Someone else wants to edit Job Openings. How to do it?
A. Create Sharing rule in Position
B. Create Sharing rule in Job Application
C. Create Apex based Sharing
D. Create Manual Sharing
View answer
Correct Answer: A
Question #13
What should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose 3
A. Article version numbers must be assigned by a Knowledge Manager for tracking
B. Data category visibility is assigned through roles and profiles
C. Knowledge settings must be configured in order for users to be able to create articles from cases
D. Solution category browsing must be enabled in Solution settings
View answer
Correct Answer: BCD
Question #14
Cloud Kicks has o custom object called Membership Details that records information about customers' preferences for their memberships. Depending, on the membership level, different data needs to be displayed.* when cue running user has the Market no profile, all data should be visible.* When the running user has the Support profile, only the Support preference fields should be visible.* Both Marketing and Support users should be able to report on all data.How should the administrator deliver this solutio
A. Create two record types und two page layouts
B. Set up Dynamic forms to conditionally show data
C. Make a permission set with a Muting permission
D. Use Field-Level Security to control data access
View answer
Correct Answer: B
Question #15
VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?
A. Use an Apex Trigger
B. Enforce an opportunity naming guideline for Sales Reps
C. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field
View answer
Correct Answer: C
Question #16
Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)
A. Users are temporarily locked out of their ability to access articles
B. Users may temporarily experience performance issues when searching for articles
C. The contents of the category drop-down menu change
D. The articles and questions visible to users' change
E. The history of article usage is reset to zero utilization
View answer
Correct Answer: ADE
Question #17
What is the correct order of steps to follow when working with inbound change sets?
A. Deploy, Validate, Monitor
B. Validate, Deploy, Monitor
C. Deploy, Monitor, Validate
D. Monitor, Deploy, Validate
View answer
Correct Answer: B
Question #18
Universal Container wants to relate multiple projects to opportunities to track change orders when new order items added to the project. All Opportunity team members should have access to the opportunity, but only opportunity owners should have access to the change orders. What relationship type should be used to meet these requirements?
A. Master Detail
B. Hierarchical
C. Lookup
D. Many to Many
View answer
Correct Answer: C
Question #19
When a lookup relationship is created between two objects, what option can the administrator select to help manage situations when a lookup record is deleted? Choose 3
A. Clear the value of the lookup field
B. Do not allow deletion of a lookup record that is part of a lookup relationship
C. Prompt the user to enter another record to resolve the lookup relationship
D. Delete the related record also
E. Notify the record owner
View answer
Correct Answer: ABD
Question #20
How to make sure that sandbox has the latest or updated version?
A. Use ANT Migration Tool
B. Use Dataloader
C. Use Changeset
D. Refresh Sandbox
View answer
Correct Answer: D
Question #21
A recruiting user needs to setup an object relationship between the position object and the job application object. He needs this setup so that a position record can be related to many job application records and job application records can be related to many Position Records. He also needs this in a setup where deleting a position record will delete all related job application records and deleting a job application record deletes all related position records. What can a system administrator do to fulfill t
A. Create a junction object between the Job Application and Position object
B. Create two master-detail relationships where both can be master and both can be detail records
C. Create a custom object looking up to a junction object
D. Create a lookup relationship on both objects
View answer
Correct Answer: A
Question #22
The sales manager at Universal Containers wants to see all opportunities that do not have any activities. Which report type could be used to meet this requirement? Choose 2
A. A custom report type with Opportunity as the primary object and Activity as the secondary object
B. An opportunity report with a cross-object filter of opportunities without activities
C. A joined report using an opportunity report in Block A; a task and event report filtered by tasks for Block B
D. A standard opportunity filtered by the field Last Activity and a custom date range that is blank
View answer
Correct Answer: BD
Question #23
How can administrator ensure article managers use specified values for custom article fields?
A. Create a validation rule on article
B. Require a field on page layout
C. Create different article type for different requirements
D. Use field dependencies on article types
View answer
Correct Answer: A
Question #24
Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce? (Choose two.)
A. Expose the case feeds option on the company's website
B. Offer a Chat button on the company website
C. Enable Chatter Questions in the company's Customer Community
D. Enable the Service Cloud Console app on the company website
View answer
Correct Answer: BC
Question #25
Which of the below tools can be used to migrate Metadata / Schema Information from one Sandbox to other? Choose 2
A. Data Loader
B. Weekly Export Services
C. Force
D. Force
View answer
Correct Answer: CD
Question #26
What can a system administrator do to simplify searching in Knowledge for users? Choose 3
A. Create synonyms
B. Create Data Categories
C. Create Filters
D. Prepopulate to Search tab of common fields from Case like Subject
View answer
Correct Answer: ABD
Question #27
Management tracks open cases per hour, per day and per week to ensure they have enough staff. What kind of report they need?
A. Joined Report
B. Matrix Report
C. Summary Report
D. Analytical Snapshot
View answer
Correct Answer: D
Question #28
What is capability of Live Agent in the Service Cloud Console? Choose 3
A. Approval processes can be used to escalate cases in the chat window
B. The articles tool can be used to search for Knowledge articles
C. Multiple visitors can chat in one window
D. Chats can be transferred to other agents
E. The details tab can be used to see information about the visitor
View answer
Correct Answer: BDE
Question #29
A User wants to be able to find duplicate records. What permission is needed to show "Find Duplicate" button?
A. Merge
B. Edit
C. Modify All Data
D. Delete
View answer
Correct Answer: D
Question #30
Universal Containers uses Salesforce to track job positions and applicants. Applicants can apply for multiple positions, and positions will have multiple applicants. The company wants to ensure that if an applicant is deleted, all association between applicant and the position (s) that he or she has applied for are removed. How can this be accomplished?
A. Create a custom object between Applicants and Positions with lookup fields on the junction to both objects
B. Create a many-to-many relationship using a junction object with both Positions and Applicants as masters
C. Create a lookup relationship between Applicants and Positions with Applicants as the parent
D. Create a master-detail relationship between Applicants and Positions with Applicants as the master
View answer
Correct Answer: B

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