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Latest ServiceNow CIS-HR Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
What are the functions of a journey template owner? (Choose three.)
A. Manage the order and flow of the journey stages and tasks
B. Create task templates for their audience in a simple, user-friendly experience
C. Add owners and approvers to journey configurations
D. Change only the task templates that they own
E. Maintain oversight of journey templates and approval flows
View answer
Correct Answer: BCD
Question #2
When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?
A. Form [sys_ui_form]
B. Metric Result [asmt_metric_result]
C. Question Answer [question_answer]
D. HR Case [sn_hr_core_case]
View answer
Correct Answer: B
Question #3
An HR Admin without the System Admin role can do what? (Choose three.)
A. The Admin must elevate their role to security_admin to add members to HR groups
B. The Admin follows the same process as with any group membership change
C. The Admin can no longer add members to HR groups
D. The Admin must impersonate an HR Admin to add members to HR groups
View answer
Correct Answer: BDF
Question #4
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
A. Add the Delegated Developer role to your User record
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done
View answer
Correct Answer: A
Question #5
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
A. This ensures that HR has control over further HR configurations
B. The HR Admin role should remain a part of the system Admin role
C. This ensures that confidential HR data is only accessible to users with an HR role
D. It is not necessary because the system Admin always has access to all HR data
View answer
Correct Answer: AC
Question #6
The ServiceNow SIM methodology is based around what generic methodologies?
A. Waterfall and Rapid Application Development (RAD)correct
B. Agile and Waterfall
C. Prince
D. Scrum and XPcorrect
View answer
Correct Answer: AD
Question #7
How many User Criteria Records may be applied to a single KB or KB Article?
A. Only twocorrect
B. Only threecorrect
C. Unlimited
D. Only one
View answer
Correct Answer: AB
Question #8
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
A. Document Template
B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria
View answer
Correct Answer: BDFG
Question #9
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
A. Checklistcorrect
B. Fulfiller Instructions
C. Lifecycle Event type
D. Record Producercorrect
View answer
Correct Answer: AD
Question #10
User authentication and Instance restriction are examples of what type of security?
A. Physical Security
B. Roles and Groups
C. Contextual Security
D. Platform Accesscorrect
View answer
Correct Answer: D
Question #11
In the HR Guided Setup Module, why are some tasks locked in the Task view?
A. They require an elevated role to access
B. They are deprecated tasks that should not be completed
C. They require other tasks to be completed first
D. They require a plugin to be activated first
View answer
Correct Answer: AD
Question #12
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
A. Any HR professionalcorrect
B. Only an HR Admin
C. Only an HR Managercorrect
D. Only the assigned to person
View answer
Correct Answer: AC
Question #13
Scenario: Alex is a member of the HR Tier 1 group which grants him the HR Basic [sn_hr_core.basic] role. He is going to be out of the office for a few days and wants to use granular delegation to allow his friend Amy to complete his tasks. Amy is not yet a member of any HR groups, but hopes to transfer into HR one day. Will granular delegation work for this purpose?
A. Yes
B. Yes
C. Partially
D. No
View answer
Correct Answer: B
Question #14
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
A. Both are required
B. Only HR Profile table is required in H
C. Neither are required
D. Only the User table is required in Hcorrect
View answer
Correct Answer: AD
Question #15
What defines an employee's access to the HR Service Portal /Employee Service Center?
A. Group membershipcorrect
B. User Criteria
C. HR Criteriacorrect
D. Client Rolescorrect
View answer
Correct Answer: ACD
Question #16
What types of HR Document templates may be created in ServiceNow? (Choose two.)
A. Document Templatescorrect
B. Word document templates
C. PDF document templatescorrect
D. Text document templatescorrect
View answer
Correct Answer: ACD
Question #17
What defines an employee's access to the HR Service Portal / Employee Service Center?
A. AGroup membership
B. BUser Criteria
C. CHR Criteria
D. DClient Roles
View answer
Correct Answer: D
Question #18
What settings define and track cross-scope access to applications?
A. Access Controls
B. Restricted Caller Access
C. Access Restrictions
D. Business Rules
View answer
Correct Answer: B
Question #19
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
A. Aread and contribute articles
B. Bread articles, but not contribute
C. Ccan neither read nor contribute articles
D. Dcontribute, but not read articles
View answer
Correct Answer: C
Question #20
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?
A. All employees will see the same informationcorrect
B. Client roles automatically limit what is visible to employees
C. Using User Criteriacorrect
D. Using HR Criteria
View answer
Correct Answer: AC
Question #21
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
A. the activity must be manually closed by the HR professionalcorrect
B. the Lifecycle Event will be canceled
C. the activity must be manually closed by the Subject personcorrect
D. the activity will be skipped
View answer
Correct Answer: AC
Question #22
How many User Criteria Records may be applied to a single KB or KB Article?
A. Only twocorrect
B. Only threecorrect
C. Unlimited
D. Only one
View answer
Correct Answer: AB
Question #23
Which of the following are examples of HR application scopes? (Choose four.)
A. Human Resources: COEcorrect
B. Human Resources: Corecorrect
C. Human Resources: Knowledgecorrect
D. Human Resources: Integrationscorrect
E. Human Resources: Lifecycle Events
F. Human Resources: Globalcorrect
G. Human Resources: Service Portal
View answer
Correct Answer: ABCDF
Question #24
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
A. the activity must be manually closed by the HR professionalcorrect
B. the Lifecycle Event will be canceled
C. the activity must be manually closed by the Subject personcorrect
D. the activity will be skipped
View answer
Correct Answer: AC
Question #25
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
A. Both are required
B. Only HR Profile table is required in H
C. Neither are required
D. Only the User table is required in Hcorrect
View answer
Correct Answer: AD
Question #26
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groups
B. Modify the HR Administration > Properties
C. Reset user passwords
D. Create HR Criteria
E. Configure business rules
F. Add users to groups
View answer
Correct Answer: ACF
Question #27
Delegated Developers are granted access only to what in which they are working?
A. Interfaces
B. APIs
C. Instances
D. Scopes
View answer
Correct Answer: C
Question #28
The ServiceNow SIM methodology is based around what generic methodologies?
A. Waterfall and Rapid Application Development (RAD)correct
B. Agile and Waterfall
C. Prince
D. Scrum and XPcorrect
View answer
Correct Answer: AD
Question #29
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
A. The Admin must elevate their role to security_admin to add members to HR groups
B. The Admin follows the same process as with any group membership change
C. The Admin can no longer add members to HR groups
D. The Admin must impersonate an HR Admin to add members to HR groups
View answer
Correct Answer: AC
Question #30
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
A. Add the Delegated Developer role to your User recordcorrect
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done
View answer
Correct Answer: A

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