Latest Salesforce Education Cloud Consultant Free Exam Questions

Question #1

Recruitment Staff want to use their university login when accessing Salesforce. Which identity management feature should the consultant use?

A. Named Credentials

B. Two-factor Authentication

C. Social Sign-On

D. Single Sign-Oncorrect

View answer

Correct Answer: D

Question #2

International Programs wants to track the emergency contacts for students who are studying abroad. Which functionality should a consultant implement to meet this requirement?

A. Relationships

B. Household Accounts

C. Affiliations

D. Success Teamscorrect

View answer

Correct Answer: D

Question #3

University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone. Which identity management feature should the consultant recommend to meet this requirement?

A. Single sign-on

B. Multi-factor authentication

C. Connected apps

D. Social sign-on

View answer

Correct Answer: B

Question #4

A university is experiencing performance degradation issues such as record locking, long search times, and long record save times. What is the likely cause for all of these issues?

A. TDTM

B. Insufficient code coverage

C. Data skewcorrect

D. Insufficient data storage

View answer

Correct Answer: C

Question #5

The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources. Which two options should the consultant recommend to meet the requirement? Choose 2 answers.

A. Knowledgecorrect

B. Queues

C. Botscorrect

D. Live Chatcorrect

View answer

Correct Answer: ACD

Question #6

A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation. Which two communication examples should a consultant recommend? Choose 2 answers

A. User contestcorrect

B. Post go-live recapcorrect

C. Teaser emailcorrect

D. Project sponsor profile

View answer

Correct Answer: ABC

Question #7

The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources. Which two options should the consultant recommend to meet the requirement? Choose 2 answers.

A. Knowledgecorrect

B. Queues

C. Botscorrect

D. Live Chat

View answer

Correct Answer: AC

Question #8

A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student. Which two steps should a consultant take to set up a student in Student Success Hub?Choose 2 answers

A. Create a Student Case record

B. Create a User record

C. Create a Household Account record

D. Create an Administrative Account record

View answer

Correct Answer: CD

Question #9

A college wants to expand Its existing Salesforce environment to include adviser Link. Students will need to create and edit appointments with their advisor. Which two Customer Community licenses can be used which Advisor Link?

A. Customer Community login

B. Customer Community Plus

C. Customer Community Plus Logincorrect

D. Customer Community

View answer

Correct Answer: C

Question #10

A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class. Which objects should the consultant include in the report?

A. Program Enrollment with Contact

B. Term Grades with Contactcorrect

C. Education History with Account

D. Course Connections with Academic Program

View answer

Correct Answer: B

Question #11

A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students. Which compatibility consideration should the consultant discuss with the office?

A. EDA requires custom automation for lead conversion

B. Pardot is incompatible with the Household account model

C. The Do Not Contact TDTM record must be disabled

D. Pardot can only create Leads and Contacts

View answer

Correct Answer: A

Question #12

The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are availableWith EDA.Which two steps should the consultant take to meet this requirement?Choose 2 answers.

A. Create an Affiliation mapping to the Primary Chapter field in EDA Settings

B. Create an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record

C. Create a custom picklist valuefor Alumni Chapter on the Affiliation object

D. Create an Account record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record

View answer

Correct Answer: AD

Question #13

The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.What should the consultant discuss first with the school?

A. Leadership sponsorship

B. Business objectives

C. Metric identification

D. Capacity to administer

View answer

Correct Answer: C

Question #14

The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university. Which Salesforce solution should the consultant recommend?

A. Tableau CRM

B. Nonprofit Success Pack

C. Einstein Prediction Builder

D. Insights Platform Data Integrity

View answer

Correct Answer: B

Question #15

A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The data exported from SIS needs to be automatically modified to correspond to values in Salesforce. Which integration approach should the consultant recommend?

A. Lightning Connect

B. Salesforce Data Import Wizard

C. ETL toolcorrect

D. Salesforce Data Loader

View answer

Correct Answer: C

Question #16

A business school will implement Salesforce for its MBA recruitment and admissions. Which two roles should participate in the Salesforce Center Excellence? Choose 2 answers

A. President of the universitycorrect

B. University technology vice presidentcorrect

C. Recruitment and admissions leadercorrect

D. Salesforce system admin

View answer

Correct Answer: ABC

Question #17

A consultant is designing a new Salesforce org that user the Education Data Architecture (EDA) for student service. The College wants to track which classes are taught by teaching assistants. Which EDA object should the consultant use?

A. Course Offering

B. Course Connection

C. Term Grade

D. Program Enrollment

View answer

Correct Answer: B

Question #18

The director of retention wants to use Advisor Link to track early alerts, help students schedule appointments with their advisers, and create program plans. Which two options are required to use Advisor Link? Choose 2 answers.

A. Person Accountscorrect

B. Customer Community Plus

C. Lightning Schedulercorrect

D. Education Data Architecturecorrect

View answer

Correct Answer: ACD

Question #19

The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users. What should the consultant discuss with the client?

A. Unlimited Edition requires a full Salesforce license

B. Education Data Architecture requires a Community license

C. The business user case requires a Lighting Platform Plus license

D. The business user case requires a full Salesforce license

View answer

Correct Answer: D

Question #20

A college is interested in best practice and tips on Salesforce date foverance. Which resource should the consultant recommend?

A. IdeaExchange

B. Trailblazer Community

C. Partner Community

D. AppExchangecorrect

View answer

Correct Answer: D

Question #21

A college wants to expand Its existing Salesforce environment to include adviser Link. Students will need to create and edit appointments with their advisor. Which two Customer Community licenses can be used which Advisor Link?

A. Customer Community login

B. Customer Community Pluscorrect

C. Customer Community Plus Login

D. Customer Community

View answer

Correct Answer: B

Question #22

A university works with business professionals through a continuing education program. Corporate recruiters work with employers to sponsor these programs. Which object should recruiters use to track the progress of sponsorship requests?

A. Campaign

B. Opportunity

C. Program Plan

D. Affiliation

View answer

Correct Answer: D

Question #23

The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration. What should the consultant discuss first with the school?

A. Leadership sponsorship

B. Business objectives

C. Metric identificationcorrect

D. Capacity to administer

View answer

Correct Answer: C

Question #24

The Advancement officewants to replace its legacy system with Salesforce and has hired a consultant to help them build a CRM Strategy. What are two recommendations the consultant should make to meet this requirement?

A. Define organizational objectives

B. Start solution designduring a discovery session

C. Implement Nonprofit Success Pack

D. Prioritize the organization's initiatives

View answer

Correct Answer: AB

Question #25

A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The data exported from SIS needs to be automatically modified to correspond to values in Salesforce. Which integration approach should the consultant recommend?

A. Lightning Connect

B. Salesforce Data Import Wizard

C. ETL toolcorrect

D. Salesforce Data Loader

View answer

Correct Answer: C

Question #26

A school district wants a free platform to instruct students on data visualization. Which solution should the consultant recommend?

A. Tableau CRM

B. Student Success Hub

C. Tableau Publiccorrect

D. Trailhead

View answer

Correct Answer: C

Question #27

Recruiters want to visualize the number of prospective students at various stages in the recruitment process.Which report chart should the consultant implement?

A. Application Tabular report

B. Education History dashboard

C. Program Enrollment dashboard

D. Opportunity Funnel report

View answer

Correct Answer: D

Question #28

A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and ............................... What should a consultant create to meet the requirement?

A. Public Group

B. Success Team

C. Chatter groupcorrect

D. Queue

View answer

Correct Answer: C

Question #29

The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with EDA. Which two steps should the consultant take to meet this requirement? Choose 2 answers.

A. Create an Affiliation mapping to the Primary Chapter field in EDA Settings

B. Create an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record

C. Create a custom picklist value for Alumni Chapter on the Affiliation object

D. Create an Account record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record

View answer

Correct Answer: AD

Question #30

A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concernedabout the large increase in users accessing the system at any one time. Which three steps should the consultant recommend? Choose 3 answers

A. Develop a Performance Testing Strategy

B. Confirm the university has enough login licenses

C. Identify areas that may impact governor limits

D. Use a third-party testing automation tool

E. Log a case with Salesforce Support to increase limits

View answer

Correct Answer: ABC

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