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Latest Salesforce Certified Associate Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
An organization needs to procure an enterprise software system to increase cross-selling opportunities and better track prospect data. Which category of enterprise software has these core capabilities, when used for its typical and intended purpose?
A. IT Service Management (ITSM)
B. Supply Cham Management (SCM)
C. Customer Relationship Management (CRM)correct
D. Business-to-Business (B2B)
View answer
Correct Answer: C
Question #2
Salesforce associate received a promotion and needs Edit access to fields on opportunity records across the organization. Which user setting need updating to allow Edit access?
A. Queue
B. Permission Setcorrect
C. Public Group
View answer
Correct Answer: B
Question #3
An online retail company uses Sales Cloud and Marketing Cloud. The company's Salesforce associate needs help while working in Marketing Cloud and wants to hear other Salesforce professionals' opinions. They would like to post a question that anyone around the globe who is familiar with Salesforce can answer. Which resource should they use?
A. Trailblazer Communitycorrect
B. Trailhead Academy
C. Salesforce Help
View answer
Correct Answer: A
Question #4
In preparation for a digital transformation initiative an organization is reviewing related IT integration projects that failed for various reasons. According to MuleSoft's surveys of global IT leaders, what is a common cause of IT project failure that this organization may likely discover in its assessment?
A. Lack of alignment around business outcomescorrect
B. Reliance on an Integration-Platform-as-a-Service (iPaaS)
C. Following an Agile delivery methodology
D. Spending too much time on enablement
View answer
Correct Answer: A
Question #5
A Salesforce associate is creating a report that needs to show changes uin a value over a series of point in time. Which type of chart should the associate add to this report to help visualize these changes?
A. Line
B. Scatter
C. Donut
View answer
Correct Answer: A
Question #6
Salesforce is built on objects like Account, Contact, and Opportunity. What is a representation of an object?
A. A spreadsheet where the records are rows and the fields are columnscorrect
B. Physical visualization of an Account, Contact, or Opportunity
C. A set of relationships that link an Account, Contact, or Opportunity
View answer
Correct Answer: A
Question #7
Which role is primarily responsible for building API implementations as part of a typical MuleSoft integration project?
A. API Developercorrect
B. API Designer
C. Operations
D. Integration Architect
View answer
Correct Answer: A
Question #8
Get Cloudy Consulting wants to group its contacts by Region. On most records, this text field is blank or misspelled. Which action is recommended to ensure there is correct data for this field?
A. Convert the Region field to a picklist field
B. Create a validation rule to enforce correct spelling
C. Email users a list of region names with correct spelling
View answer
Correct Answer: A
Question #9
When a sales rep needs to give an additional discount for an opportunity, a manager needs to review and authorize the discount request. What should be used to lock the record before a decision is made?
A. validation rule
B. Approval processcorrect
C. Page layout
View answer
Correct Answer: B
Question #10
A salesforce associate at get Cloudy Consulting has been asked to analyze Service Cloud data to determine how many individual have called in to the support center. Which relationship on Case should the associate use?
A. Owner
B. Account
C. Contactcorrect
View answer
Correct Answer: C
Question #11
A Salesforce associate is asked to add a new employee record to their client. Get Cloudy Consulting.
A. Accounts
B. Leads
C. Contactscorrect
View answer
Correct Answer: C
Question #12
An employee at Get Consulting recently changed their name and received a new username. Where should these changes be updated?
A. Contact Record page
B. User Record page from Setupcorrect
C. User profile page
View answer
Correct Answer: B
Question #13
Which sharing type shares a single, common infrastructure and code base?
A. Metadata
B. Multitenant
C. Trust
View answer
Correct Answer: B
Question #14
A manager is creating a dashboard for their team and wants each team member to receive a copy of the dashboard results by email each week. What should the team members do to ensure they receive they weekly results?
A. Like the dashboard
B. Subscribe to the dashboardcorrect
C. Follow the dashboard
View answer
Correct Answer: B
Question #15
Get Cloudy Consulting (GCC) is experiencing significant performance degradation. What should GCC do to quickly verify if a performance incident has been reported on its instance of Salesforce?
A. Ask a question on the Trailblazer Community
B. Check System Status on the Trust site
C. Open a case with Salesforce Support
View answer
Correct Answer: B
Question #16
Get Cloudy Consulting'^ dashboard shows all of the company's key performance indicators (KPls) in one view. The company's Salesforce associate is asked to add functionality that allows the dashboard to show all the same KPls for each of the regions. How should the associate add this functionality?
A. Create new dashboards for each region
B. Add a Region filter to the dashboard
C. Use an analytics package from the AppExchange
View answer
Correct Answer: B
Question #17
Which AnypointPlatform component helps integration developers discover and share reusable APIs, connectors and templates'?
A. Anypoint Exchangecorrect
B. Design Center
C. API Manager
D. Anypoint Studio
View answer
Correct Answer: A
Question #18
Get Cloudy Consulting currently stores information about is customers and partners in the Account object. There are a few details specific to partners that are not applicable to customers. What is the recommended way to display only the information application to each group?
A. Use Account for customers and create a custom object for partners
B. Create record types on Account called Partner and Customercorrect
C. Create custom object called Partner and Customer
View answer
Correct Answer: B
Question #19
A Salesforce associate wants to learn more about an app to see if it would be a good fir for a business need, but they are not a system administrator. Where can they learn more about the app?
A. AppExchange
B. Trailheadcorrect
C. Global Search
View answer
Correct Answer: B
Question #20
A Salesforce associate tries to create a new user in a sandbox using Astro getdoudy.org as the username and it fails. What is the problem with creating the Astro3getcloudy.org' username?
A. Salesforce usernames must include the user s full name and be formatted like an email address
B. Salesforce usernames must be unique across all Salesforce orgs and that one is already in use
C. Salesforce usernames must be formatted like an email address with
View answer
Correct Answer: B
Question #21
Which Trailhead feature should Get Cloudy Consulting use to create a custom learning path for its employees?
A. Trailmixes
B. Modules
C. Projects
View answer
Correct Answer: A
Question #22
An IT integration team followed an API-led connectivity approach to implement an order-fulfillment business process It created an order processing API that coordinates stateful interactions with a variety of microservices that validate, create and fulfill new product orders. Which interaction composition pattern did the integration architect who designed this order processing API use?
A. Multicasting
B. Orchestrationcorrect
C. Streaming
D. Aggregation
View answer
Correct Answer: B
Question #23
Refer to the screenshot that shows the Home page. A Salesforce associate wants to reorder items in their instance so the Reports tab appears immediately after Home. What should the associate do to customize the items on the navigation bar?
A. Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location
B. Use the downward arrow next to each item name, then select Move to move the item left or right
C. Click the Setup gear icon at the top right of the page, then select User Interface and then Tabs
View answer
Correct Answer: A
Question #24
A Salesforce associate wants to add a new related list of cases to Account. Where should the associate go to add the related list to Account?
A. Account Record page
B. Page Layoutcorrect
C. Case Record page
View answer
Correct Answer: B
Question #25
A Salesforce associate tries to create a new user in a sandbox using Astro?getdoudy.org as the username and it fails. What is the problem with creating the Astro3getcloudy.org' username?
A. Salesforce usernames must include the user s full name and be formatted like an email address
B. Salesforce usernames must be unique across all Salesforce orgs and that one is already in use
C. Salesforce usernames must be formatted like an email address with
View answer
Correct Answer: B
Question #26
Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?
A. Business Analystcorrect
B. User Experience Designer
C. Platform Developer
View answer
Correct Answer: A
Question #27
What type of relationship do Account and Contact objects have?
A. Lookupcorrect
B. Self
C. Master-detail
View answer
Correct Answer: A
Question #28
Get Cloudy Consulting wants to group its contacts by region. On most records, this text field is blank or misspelled. Which action is recommended to ensure there is correct data for this field?
A. Convert the Region field to a picklist field
B. Create a validation rule to enforce correct spelling
C. Email users a list of region names with correct spelling
View answer
Correct Answer: A
Question #29
According to the National Institute of Standards and Technology (NIST) which cloud computing deployment model describes a composition of two or more distinct clouds that support data and application portability?
A. Public cloud
B. Private cloud
C. Community cloud
D. Hybrid cloud
View answer
Correct Answer: D
Question #30
A VP of sales is requesting an easy to understand visual representation of accounts and opportunities that have been worked on by the sales agents in the current quarter in order to identify trends, sort data, and measure the impact of their activities. What is recommended to meet these requirements?
A. Create a list views
B. Create a dashboard
C. Create a custom tab
View answer
Correct Answer: B

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