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Certified Implementation Specialist – Hardware Asset Management (ServiceNow CIS-HAM) Sample Questions and Answers? | SPOTO

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Question #1
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)
A. Hardware asset disposal statuscorrect
B. New hardware assets found by audits
C. Hardware assets disposed (YTD)
D. Consumable models up for End of Lifecorrect
View answer
Correct Answer: AD
Question #2
What are baseline asset states? (Choose three.)
A. In Stockcorrect
B. Consumedcorrect
C. Retiredcorrect
D. Duplicate
E. Exported
View answer
Correct Answer: ABC
Question #3
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
A. Extend date
B. Renew date
C. Expire datecorrect
D. Start date
View answer
Correct Answer: C
Question #4
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
A. Each asset should be listed as a transfer order line on the transfer order
B. Each asset should be listed in a transfer order task on the transfer order
C. Each asset should be listed as a transfer order line on the transfer order task
D. Each asset should be listed in an individual transfer order
View answer
Correct Answer: A
Question #5
What information should be tracked in an asset record? (Choose two.)
A. Physical resources
B. Financial information
C. Operational details
D. Contractual information
E. Logical relationships
View answer
Correct Answer: BD
Question #6
How often are the tabs in the Hardware Asset dashboard updated?
A. Daily based on scheduled job
B. Hourly
C. In real timecorrect
D. Every 15 minutes
View answer
Correct Answer: C
Question #7
Which of an organization’s assets are managed using stockrooms?
A. All available stock, consumable or not
B. Just consumable assetscorrect
C. All hardware and software assets
D. All disposable assets
View answer
Correct Answer: B
Question #8
To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)
A. Discoverycorrect
B. Cost Managementcorrect
C. Procurementcorrect
D. Hardware Asset Managementcorrect
E. Data Certificationcorrect
F. Service Mapping
G. Managed Documentscorrect
View answer
Correct Answer: ABCDEG
Question #9
A component is considered an IT asset when you want to: (Choose three.)
A. Manage its procurementcorrect
B. Know its relationships to a business service
C. Track its operational information
D. Track its incurred costscorrect
E. Manage its maintenance contractscorrect
View answer
Correct Answer: ADE
Question #10
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
A. Replacement parts
B. Storage costs
C. Maintenance agreements
D. Warranty costs
View answer
Correct Answer: AC
Question #11
What happens to the associated assets when you cancel a transfer order line on a transfer order?
A. he asset(s) on the order line are released, but their state remains Pre-allocated
B. he asset(s) on the order line are released and they can be attached to another transfer order
C. ll assets on the transfer order are released, but their state remains Pre-allocated
D. transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
E. ll assets on the transfer order are released and they can be attached to another transfer order
View answer
Correct Answer: B
Question #12
During an audit, when is the Expected Assets list populated in the asset audit form?
A. hen the nightly scheduled job runs
B. hen scanning completes
C. hen scanning begins
D. re-populated by the asset manager before audit
E. hen the asset manager Submits the results
View answer
Correct Answer: C
Question #13
Which plugins for asset management functionality are inactive by default? (Choose three.)
A. Expense Linecorrect
B. Hardware Asset Managementcorrect
C. Procurementcorrect
D. Depreciation
E. Cost Managementcorrect
F. My Assets
View answer
Correct Answer: ABCE
Question #14
What is the third tier of the capability blueprint?
A. Practical management
B. Strategic conformance
C. Trustworthy data
D. Operational integrationcorrect
E. Financial management
View answer
Correct Answer: D
Question #15
What minimum role is required in order to use the Hardware Asset dashboard?
A. asset
B. asset_manager
C. ham_user
D. ham_admin
E. inventory_admin
View answer
Correct Answer: C
Question #16
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
A. Integrates with business services via the Service Catalog from request through to disposalcorrect
B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)correct
C. Provides input into, aligns with, and follows corporate governancecorrect
D. Improves application privacy and security adherence
E. Leverages Service Mapping to predict service impact
View answer
Correct Answer: ABC
Question #17
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
A. Integrates with business services via the Service Catalog from request through to disposalcorrect
B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
C. Provides input into, aligns with, and follows corporate governancecorrect
D. Improves application privacy and security adherence
E. Leverages Service Mapping to predict service impactcorrect
View answer
Correct Answer: ACE
Question #18
During an inventory audit, what happens if you accidentally scan the same asset twice?
A. The first scan is imported
B. Both records are imported
C. HAM automatically removes duplicates
D. The most recent scan is imported
View answer
Correct Answer: B
Question #19
Which of the following are considered operational expenses as opposed to original cost? (Choose three.)
A. Delivery costs
B. Installation costs
C. Maintenance agreement costs
D. Replacement parts
E. Resource costs for support
F. Storage costs
G. Warranty costs
View answer
Correct Answer: ACE
Question #20
How does an end user determine what consumables they have consumed?
A. avigate to Self-Service > My Consumables
B. avigate to Self-Service > My Assets
C. avigate to Asset > Hardware Asset Dashboard
D. avigate to Self-Service > My Hardware Asset Dashboard
View answer
Correct Answer: B
Question #21
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
A. Asset and CI Action
B. Asset-CI Task Action
C. Asset Task Action
D. Asset Action
View answer
Correct Answer: B
Question #22
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
A. The software allocations remain with the hardware asset and need to be reclaimed manually
B. The software allocations are automatically returned back into inventory
C. The software allocations are removed from the asset, but not returned to inventory
D. The behavior is controlled by the configurable system property glide
E. The behavior is controlled by the configurable system property glide
View answer
Correct Answer: D
Question #23
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
A. Mobile Asset Receivingcorrect
B. Mobile My Assetscorrect
C. Hardware Model Normalization
D. Hardware Asset Dashboard
E. Stockrooms
F. Asset & Model Recordscorrect
G. Asset Inventory Auditcorrect
View answer
Correct Answer: ABFG
Question #24
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)
A. 10 days beforecorrect
B. 1 week before
C. 60 days beforecorrect
D. Day of expiration
E. 90 days beforecorrect
F. 30 days beforecorrect
View answer
Correct Answer: ACEF
Question #25
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
A. When stock is less than the threshold specified in the stock rule
B. By creating a purchase orders to restock from other stockrooms
C. By creating transfer orders to restock from other stockroomscorrect
D. By notifying the stockroom manager of new transfer orders
View answer
Correct Answer: C
Question #26
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?
A. Weekly
B. Quarterly
C. Daily
D. Monthly
View answer
Correct Answer: C
Question #27
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)
A. The hardware model content has not yet been downloaded from the Content Servicecorrect
B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Servicecorrect
C. Your hardware model form contains a good model number, but a badly formatted model name
D. You have opted out of the ServiceNow Content Service
E. A normalization rule for the hardware model does not exist in the Content Servicecorrect
View answer
Correct Answer: ABE
Question #28
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
A. AFinancial
B. BLifecycle
C. CContractual
D. DOperational
E. ERelationship
View answer
Correct Answer: DE
Question #29
Which applications are required to perform a blind audit of your asset inventory?
A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
B. Hardware Asset Management (HAM) and Software Asset Management (SAM)
C. ITSM Asset Management and ServiceNow My Assets mobile app
D. ITSM Asset Management and ServiceNow Agent mobile app
E. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
View answer
Correct Answer: E
Question #30
What are the three tiers of Lifecycle Management? (Choose three.)
A. Know what you don't havecorrect
B. Increase onboarding controls
C. Know what you havecorrect
D. Improve management controlscorrect
E. Improve efficiencycorrect
View answer
Correct Answer: ACDE

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