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ServiceNow CIS-SM Exam Sample Questions | SPOTO

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Question #1
Assume an Apache Web Server Identifier Entry is configured as shown: If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will happen when executing a Service Mapping discovery?
A. n identification error will occur
B. he Apache Web Server CI will be reclassified as a Web Server CI
C. he Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB
D. duplication error will occur
View answer
Correct Answer: C
Question #2
Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string? Version 5.2.0
A. ersion (\
B. ersion\s+(\d+\
C. ersion (\d+)
D. ersion (\d+)
View answer
Correct Answer: A
Question #3
Which one of the following describes when the MID Server config.xml file is read and used?
A. onfig
B. onfig
C. ID Server application stop
D. ID Server application start
View answer
Correct Answer: B
Question #4
Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)
A. Quickly identifies any recent incidents that occurred on components of the impacted service
B. Narrows down possible affected components when a service is impacted
C. Helps reduce the number of unplanned changes in a customer environment
D. Helps pinpoint code errors after a faulty application is identified
E. Quickly identifies any recent changes performed on components of the impacted service
View answer
Correct Answer: CDE
Question #5
Which of the following reasons would a prospect consider purchasing ServiceNow Event Management? (Choose three.)
A. Determine impacted services from a given event/alert
B. Provide software deployment capabilities to patch problem infrastructure
C. Automatically generate incidents for certain classes of alerts
D. Provide state of the art monitoring capabilities across a wide array of different types of infrastructure
E. Consolidate events from disparate monitoring tools into a consolidated central system
View answer
Correct Answer: ABE
Question #6
Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse CO from the string? Location,Denver,CO
A. Delimiter of a comma and position 3
B. Delimiter of Location, and position 2correct
C. Delimiter of Denver and position 2
D. Delimiter of a comma and position 2
View answer
Correct Answer: B
Question #7
Which one of the following statements best explains the following URL: Error! Hyperlink reference not valid. SaCmdManager.do?ip=198.51.100.66?
A. AThe user is starting the Command Line Console and is able to send commands to the host 198
B. BThe user is starting the Command Line Console and explicitly directs Service Mapping to use the MID Server 198
C. CThis is not a valid URL for Service Mapping
D. DThe user is starting the Command Line Console and is able to send commands against the ServiceNow instance at 198
View answer
Correct Answer: D
Question #8
When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?
A. Class Change
B. Class Upgrade
C. Class Switch
D. Class Downgrade
View answer
Correct Answer: B
Question #9
Which one of the following best describes what will happen if Discovery is configured with 3 MID Servers in a Load Balance Cluster with Shazzam cluster support disabled?
A. ll three MID Servers will be used during the Port Scan phase and all three will be used during the classification phase
B. nly one MID Server will be used during the Identification phase and all three will be used during the exploration phase
C. nly one MID Server will be used during the Port Scan phase and all three will be used during the classification phase
D. ll three MID Server will be used during the Identification phase and only one will be used during the exploration phase
View answer
Correct Answer: A
Question #10
Which one of the following Linux commands can be used by a non root user to return the process ID listening on port 8080?
A. sudo netstat -an -p TCP | grep :8080correct
B. sudo netstat -anp | grep :8080
C. netstat -anp | grep :8080correct
D. netstat -an -pid * | grep :8080correct
View answer
Correct Answer: ACD
Question #11
In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?
A. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Extension Sections
B. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run all Extension Sections for the pattern
C. For each pattern that supports the Entry Point Type, run all the Identification Sectionsthat finish successfully and then run each Extension Section for the pattern
D. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run Extensions Sections until one finishes successfully
View answer
Correct Answer: AD
Question #12
Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)
A. Problem Management: Number of Incidents per Known Problem
B. Incident Management: Mean Time to Resolve
C. Event Management: Signal to Noise Ratio
D. Change Management: Number of Major Changes
View answer
Correct Answer: ABCD
Question #13
In Event Management, if a Message key is not passed from an Event, which of the following Alert fields combine to populate the Message key on an Alert?
A. ask, Description, Created
B. ode, Type, Resource, Number
C. ource, Number, Task
D. ource, Node, Type, Resource
View answer
Correct Answer: D
Question #14
In Service Mapping, when discovery is started, what is the execution strategy used to run Identification Sections?
A. Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed
B. Identification Sections are executed randomly and the data gathered by the successful sections are merged
C. Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used
D. Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase
View answer
Correct Answer: B
Question #15
How many ServiceNow instances can one MID Server connect to?
A. 1
B. 5
C. Up to 255
D. Unlimited
View answer
Correct Answer: A
Question #16
Which one of the following describes when the MID Server config.xml file is read and used?
A. Config
B. Config
C. MID Server application stop
D. MID Server application start
View answer
Correct Answer: B
Question #17
In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?
A. Process Classifier
B. Identification Rule
C. CI Type/Table
D. Application Service
View answer
Correct Answer: C

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