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ServiceNow CIS-SAM Exam Questions and Answers PDF | SPOTO

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Question #1
During the Classification phase of discovery, what is the system trying to determine?
A. Attributes required for CI reconciliation
B. The credentials required for access
C. Relationships between devices
D. The type of the device being discovered
View answer
Correct Answer: D
Question #2
What is the purpose of Reclassification Rules in the CMDB?
A. To prevent unauthorized changes to CI attributes
B. To enforce compliance with identification rules
C. To move CIs to appropriate classes based on attributes
D. To ensure relationships between CIs are correct
View answer
Correct Answer: C
Question #3
Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists
View answer
Correct Answer: C
Question #4
How do Data Classification support administrators and auditors? (Select 2 Answers from the below options.)
A. Help with privacy laws, security and complince
B. Visualise the current sensitivity of data within the instance
C. Track the creation, update and deletion of all records in tables
D. Protect sensitive information by scrambling data
View answer
Correct Answer: AB
Question #5
A Script include and a reference record that can be used to customize the transitions between different SLA states?
A. Task
B. SLA Conditions and Script Include
C. Knowledge Instant Publish
D. Application Scoping
View answer
Correct Answer: B
Question #6
What actions can occur in the Third-party Portal?
A. Respond to a Third-party Risk Assessment
B. Manage Third-party Contacts
C. View Project Gannt Charts
D. Submit an incident
View answer
Correct Answer: AB
Question #7
The individual use of a Widget on a page is referred to as a what?
A. Widget Instance
B. Widget Option
C. Widget Clone
D. Widget Copy
View answer
Correct Answer: A
Question #8
When receiving an order, which data point is mandatory?
A. Assigned To
B. Cost
C. Asset Tag
D. Serial Number
View answer
Correct Answer: C
Question #9
If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?
A. onvert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table
B. un the “Migrate software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
C. un the “Discover software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
D. xport the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table
View answer
Correct Answer: B
Question #10
For products monitored by System Center Configuration Manager (SCCM), what usage data point(s) are imported for reclamation analysis?
A. Number of Times Usedcorrect
B. Average Use Time
C. Last Used and Total Usage Time
D. Last Used Only
View answer
Correct Answer: A
Question #11
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)
A. See Explanation section for answer
View answer
Correct Answer: ABCE
Question #12
Which component is responsible for training machine learning models in ServiceNow's Predictive Intelligence?
A. Model Builder
B. Predictive Engine
C. Data Pipeline
D. Training Dashboard
View answer
Correct Answer: A
Question #13
License metrics can be defined for which of the following? (Choose four.)
A. APublishers
B. BUsers
C. CCores
D. DDevices
E. EMetric Types
F. FOperating Systems
G. GProcessors
View answer
Correct Answer: CDEF
Question #14
Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)
A. Service Mappingcorrect
B. HP UCMDB
C. Microsoft SCCM
D. ServiceNow Discoverycorrect
View answer
Correct Answer: AD
Question #15
Which of the following are true of a domain record marked as Primary? (Choose thre.)
A. It must be linked to the Service Provider company
B. There can only be one
C. It should have no parent reference set
D. It will be displayed at the top of the domain map
View answer
Correct Answer: BCD
Question #16
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)
A. Software allocations
B. Software models
C. Foundation data
D. Software contracts
E. Software entitlements
View answer
Correct Answer: ABCE
Question #17
What does the acronym “CAL” stand for?
A. Client Access Limit
B. Computer Access Licensecorrect
C. Client Access License
D. Concurrent Access License
View answer
Correct Answer: B
Question #18
Which of the following is a process-separated entity?
A. Tasks
B. Script Includes
C. System Properties
D. Email Notifications
View answer
Correct Answer: D
Question #19
A software model can have up to how many catalog items?
A. 1
B. 2
C. 6
D. 10
E. Unlimited
View answer
Correct Answer: A
Question #20
Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?
A. Yes, they can once acceptedcorrect
B. They can be deleted or deactivated
C. They cannot until all associated allocations have been removed
D. No, they cannot
View answer
Correct Answer: A
Question #21
What tasks must be completed to run the delivered Quick Start Tests against your instance data? Select three correct answers.
A. Copy the Quick Start Test
B. Add a Test Template
C. Schedule the Quick Start Test
D. Configure Test Step input variables
E. Install the Quick Start Test using its application or feature plugin
View answer
Correct Answer: ADE
Question #22
Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)
A. AService Mapping
B. BHP UCMDB
C. CMicrosoft SCCM
D. DServiceNow Discovery
View answer
Correct Answer: AD
Question #23
Which condition must be met for a playbook to transition to the next stage?
A. An admin must approve the transition
B. A new task must be created
C. The system cache must be cleared
D. All tasks in the current stage must be completed
View answer
Correct Answer: D
Question #24
Which feature provides detailed, actionable information for software reconciliation?
A. License Workbench
B. License Position Report
C. Normalization and Content Service dashboard
D. Normalization Suggestions
E. Historical Resultscorrect
View answer
Correct Answer: E
Question #25
Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?
A. ServiceNow Service Mapping
B. HP UCMDB
C. Microsoft SCCM
D. ServiceNow Discovery
E. ServiceNow Orchestration
View answer
Correct Answer: C
Question #26
When receiving an order, which data point is mandatory?
A. Assigned Tocorrect
B. Cost
C. Asset Tagcorrect
D. Serial Number
View answer
Correct Answer: AC
Question #27
A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow?
A. Nothing; the workflow stops
B. The user’s manager must approve or decline the reclamation
C. The reclamation candidate is removed from the candidate list
D. The software is reclaimed since it was not in use the notification was only informational
E. A justification is requested and submitted to Change Management for approval
View answer
Correct Answer: C
Question #28
The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)
A. itil
B. sam_developer
C. contract_manager
D. model_manager
E. entitlement_manager
View answer
Correct Answer: C
Question #29
What is the definition of Partially Normalized?
A. A discovery model normalized based on publisher field alone
B. The software discovery model has not yet completed its run through the normalization process
C. A discovery model was normalized based on publisher and product fields only
D. A discovery model was normalized based on publisher, product, version fields
View answer
Correct Answer: ACD
Question #30
What products are lines using Predictive Intelligence? Select three correct answers.
A. ITSM
B. HR
C. ITAM
D. CSM
E. Legal
View answer
Correct Answer: ABD

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