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ServiceNow CIS-HAM Exam Questions and Answers PDF | SPOTO

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Question #1
To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)
A. Discoverycorrect
B. Cost Managementcorrect
C. Procurementcorrect
D. Hardware Asset Managementcorrect
E. Data Certificationcorrect
F. Service Mapping
G. Managed Documentscorrect
View answer
Correct Answer: ABCDEG
Question #2
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
A. A user may have multiple roles, but a single personacorrect
B. Roles control access to features in the productcorrect
C. Personas represent types of users of the product
D. Personas control access to features in the productcorrect
E. Roles represent types of users of the productcorrect
F. A user may have multiple roles and personascorrect
View answer
Correct Answer: ABDEF
Question #3
You may adjust a contract when it is in which of the following states? (Choose two.)
A. Activecorrect
B. Extended
C. Canceledcorrect
D. Expiredcorrect
E. Renewed
View answer
Correct Answer: ACD
Question #4
How can you automate the replenishment of stock levels?
A. ransfer Rules
B. ransfer Orders
C. tock Filters
D. tock Rules
View answer
Correct Answer: D
Question #5
Which of the following is typically considered a consumable as opposed to an asset? (Choose three.)
A. CD
B. Keyboard
C. Laptop
D. Mouse
E. Workstation
View answer
Correct Answer: ABD
Question #6
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
A. Replacement partscorrect
B. Storage costs
C. Maintenance agreementscorrect
D. Warranty costs
View answer
Correct Answer: AC
Question #7
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)
A. You have opted out of the Content Servicecorrect
B. The content is not available from the Content Service
C. Your model form contains a good Model number, but a bad model Namecorrect
D. Something on your model form may be badly formattedcorrect
E. The content has not been downloaded from the Content Servicecorrect
View answer
Correct Answer: ACDE
Question #8
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
A. Mobile Asset App
B. Mobile Appcorrect
C. Mobile ITAM App
D. Mobile Agent App
View answer
Correct Answer: B
Question #9
What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)
A. Reduces manual intervention
B. Reduces field agent training
C. Increases data accuracy
D. Reduces process cost
E. Increases speed of updates
View answer
Correct Answer: AC
Question #10
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)
A. Create consumable assetcorrect
B. Don't create assetscorrect
C. Merge CI
D. Leave to categorycorrect
E. Create assetscorrect
View answer
Correct Answer: ABDE
Question #11
When transferring non-consumable assets between stockrooms, how must they be transferred?
A. In sets of two items
B. No more than 10% of the source stockroom's inventory
C. As a single entity with a quantity of onecorrect
D. In groups of ten items
View answer
Correct Answer: C
Question #12
What is the name of the scheduled job that generates expense lines based on rate cards?
A. Process Daily Costs
B. Process FM Costs
C. Process Daily Allocationscorrect
D. Process Expense Allocations
View answer
Correct Answer: C
Question #13
Which of an organization’s assets are managed using stockrooms?
A. All available stock, consumable or not
B. Just consumable assets
C. All hardware and software assetscorrect
D. All disposable assets
View answer
Correct Answer: C
Question #14
Select the three main components of the data certification process. (Choose three.)
A. Certify the certificationcorrect
B. Assign the certification tasks
C. Create the certification filtercorrect
D. Create the certification schedulecorrect
E. Run the certification
View answer
Correct Answer: ACD
Question #15
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)
A. New hardware assets found by auditscorrect
B. Hardware models up for end of lifecorrect
C. Hardware nearing end of warrantycorrect
D. Active stock rules
E. Open asset audits
F. Requests that require sourcing
View answer
Correct Answer: ABC
Question #16
Which mobile app allows the user to conduct an inventory audit?
A. erviceNow Agent mobile app
B. obile My Inventory
C. obile Hardware Asset Management
D. obile My Assets
E. erviceNow Inventory mobile app
View answer
Correct Answer: A
Question #17
Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:
A. Product Catalogcorrect
B. Inventory Catalog
C. Asset Catalog
D. Supplier Catalog
View answer
Correct Answer: A
Question #18
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
A. Mobile Asset Receivingcorrect
B. Mobile My Assets
C. Hardware Model Normalizationcorrect
D. Hardware Asset Dashboard
E. Stockrooms
F. Asset & Model Records
G. Asset Inventory Auditcorrect
View answer
Correct Answer: ACG
Question #19
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
B. Unrecognized data doesn't get sent to the ServiceNow Content Servicecorrect
C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
D. Customer doesn't receive Content Library updates
View answer
Correct Answer: B
Question #20
Which plugins for asset management functionality are inactive by default? (Choose three.)
A. Expense Linecorrect
B. Hardware Asset Managementcorrect
C. Procurement
D. Depreciationcorrect
E. Cost Management
F. My Assets
View answer
Correct Answer: ABD
Question #21
Which tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details?
A. AAsset Heath
B. BProcurement
C. CModel Management
D. DInventory
E. EEnd of Lite
View answer
Correct Answer: A
Question #22
When using transform maps to transform imported hardware model data to your desiredasset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
A. Coalescecorrect
B. Consolidate
C. Unique identifier
D. Unique source
E. Unique target
F. Combine
View answer
Correct Answer: A
Question #23
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
A. AA user may have multiple roles, but a single persona
B. BRoles control access to features in the product
C. CPersonas represent types of users of the product
D. DPersonas control access to features in the product
E. ERoles represent types of users of the product
F. FA user may have multiple roles and personas
View answer
Correct Answer: ABCF
Question #24
What is the third tier of the capability blueprint?
A. Practical management
B. Strategic conformance
C. Trustworthy data
D. Operational integrationcorrect
E. Financial management
View answer
Correct Answer: D
Question #25
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
A. Revert normalization resultscorrect
B. Create and delete asset recordscorrect
C. Create purchase orders
D. Create flowscorrect
E. Import assetscorrect
F. Add Service Catalog entries
View answer
Correct Answer: ABDE
Question #26
Which catalogs support the request and procurement process? (Choose three.)
A. Product Catalogcorrect
B. Vendor Catalogcorrect
C. Asset Catalog
D. Service Catalogcorrect
E. Procurement Catalog
View answer
Correct Answer: ABD
Question #27
You may adjust a contract when it is in which of the following states? (Choose two.)
A. Activecorrect
B. Extended
C. Canceled
D. Expired
E. Renewedcorrect
View answer
Correct Answer: AE
Question #28
Which is NOT a component of a hardware asset's lifecycle?
A. Dispose
B. Request
C. Consume
D. Procure
E. Receive
View answer
Correct Answer: C
Question #29
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
A. On ordercorrect
B. In use
C. Awaiting delivery
D. Pending transfer
View answer
Correct Answer: A
Question #30
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?
A. cmdb_model_category
B. alm_hardware
C. No migration is requiredcorrect
D. alm_asset
View answer
Correct Answer: C

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