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Salesforce User Experience Designer Exam Sample Questions | SPOTO

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Question #1
A UX Designer is creating an experience to help organize content into collapsible sections. Which Lightning component should be used?
A. Einstein Next Best Action
B. Lightning Toggle
C. Accordioncorrect
D. Highlights Panel
View answer
Correct Answer: C
Question #2
A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.Which technique should be used?
A. User Test
B. Cognitive Walkthrough
C. Tree Testing
D. Card Sorting
View answer
Correct Answer: D
Question #3
Cloud kicks wants to incorporate human-centered design across its organization. Which two practices should be adopted?
A. Including Innovative ideas to showcase technology
B. Observing user behavior
C. Putting oneself in the situation of the end user
D. Creating requirements based business leaders' priorities
View answer
Correct Answer: BD
Question #4
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which two on-App Guidance customizations should be used?
A. Specify prompt schedulingcorrect
B. Customize prompt theme
C. Set prompt permissionscorrect
D. Configure minimum three steps
View answer
Correct Answer: AC
Question #5
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which two design considerations should be made when planning for this site?
A. Countries may read text in a different (right to left vs
B. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users
C. Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users
D. Colors may have different culture meanings in different countries, changing the intent of UI elements
View answer
Correct Answer: AD
Question #6
A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems (SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs?
A. Lighting design systems zip
B. sketch plugincorrect
C. lighting design systems unmanaged package
D. SLDS validator
View answer
Correct Answer: B
Question #7
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designer ensure the best end-user experience?
A. Include all potentially useful fields
B. Make field labels and API names identical
C. Mark all fields as required
D. Group similar fields using sections
View answer
Correct Answer: D
Question #8
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives. Which three Salesforce tools should be used to track and measure the adoption of the new process? Choose 3 answers
A. User Engagement Dashboard and Report
B. Custom Permission Sets
C. Salesforce Surveys for user Satisfaction
D. Visualforce App
E. Chatter polls
View answer
Correct Answer: AC
Question #9
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.How should the designer help mitigate pushback from developers?
A. Invite them to user testing
B. Ask a manager or superior to do it
C. Let them know the designer is the expert
D. Hand them a printout of the design
View answer
Correct Answer: A
Question #10
Cloud kicks wants to incorporates human-centered design across its organization Which two practices should be adopted?
A. Including innovative ideas to showcase technologycorrect
B. observing user behaviorcorrect
C. putting oneself in the situation of the end-user
D. creating requirements based on business leaders prioritiescorrect
View answer
Correct Answer: ABD
Question #11
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
A. Add the Daily Task component to the Home page
B. Create a mood board to communicate the visual style of the UI
C. Update the Home page with access to commonly used reports
D. Make the global search bar bigger on every page
View answer
Correct Answer: C
Question #12
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation? Choose 2 answers
A. Using a temporary parking lot account to improve performance
B. Changing complex role hierarchy can cause a high level of sharing recalculation
C. Restricting the organization-sharing configurations to private
D. Replacing Account records ownerships massively can cause data skew
View answer
Correct Answer: ABD
Question #13
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process. What should the designer do next?
A. Tell the customer they need to improve operations before any work can be done
B. Log the findings and move forward with presenting possible solutions
C. Recommend Field Level Validation to ensure users are entering the correct data
D. Conduct a workshop with stakeholders to align on the current state and build consensus
View answer
Correct Answer: D
Question #14
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.Which three business outcomes represent these values?Choose 3 answers
A. Less employee turnover
B. Greater market share
C. Economic growth
D. Critical investing
E. Fewer workplace debates
View answer
Correct Answer: BCD
Question #15
A UX Designer is going to create a custom app for a new team of service agents. Which three parts of the user interface could be customized? Choose 3 answers
A. Tabs within the apps’s navigation barcorrect
B. Relationship between standard objects
C. Page layouts of the recordscorrect
D. Details to be shown in the records highlights panels
E. Opportunity lead scoring
View answer
Correct Answer: AC
Question #16
Which criteria should the designer consider when selecting users for testing?
A. Traits dissimilar to customer personas
B. Traitssimilar to friends and family
C. Traits similar to customer personas
D. traits of the most common demographic and ability
View answer
Correct Answer: C
Question #17
What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?
A. JavaScript
B. Material Design
C. Lattice System
D. Grid Systemcorrect
View answer
Correct Answer: D
Question #18
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which two design considerations should be made when planning for this site?
A. Countries may read text in a different (right to left vs
B. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users
C. Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users
D. Colors may have different culture meanings in different countries, changing the intent of UI elements
View answer
Correct Answer: AD
Question #19
A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focused on out-of-the-box styling and components only. Which three methods would deliver a branded experience? Choose 3 answers
A. Select a footer and configure which social media links to display
B. Display custom variations of pages based on user behavior
C. Select a theme and customize content including copy and imagery
D. Use the theme editor to adjust fonts, text case, colors, and site logo
E. Create flexible layouts for pages with unique background images
View answer
Correct Answer: ABE
Question #20
Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which two Salesforce feature should be suggested to improve the end-user experience? Choose 2 answers
A. Favorite the often-used object
B. Add the object’s related list to the Home page
C. Personalize the navigation bar
D. Create a custom component on a Dashboard
View answer
Correct Answer: ACD
Question #21
The UXDesigner at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement. Which two best practices should be considered? Choose 2 answers
A. Prioritize Aura markup even if there is a Lightning Web Component (LWC)available
B. Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component
C. Create HTML markup and link the SLDS stylesheet via static Resource
D. Exhaust the list of available base Lightning component in the component Library
View answer
Correct Answer: CD
Question #22
An organization must be digitally accessible to enable social opportunity. What are three core principles of Web Content Accessibility Guidelines (WCAG)? Choose 3 answers
A. Delightfulcorrect
B. Robustcorrect
C. Abundant
D. Operablecorrect
E. Understandablecorrect
View answer
Correct Answer: ABDE
Question #23
A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions. Which testing method should be used?
A. Card Sorting
B. User Acceptance testing
C. Diary Studies
D. A/B testingcorrect
View answer
Correct Answer: D
Question #24
What are Salesforce core design principles when making design decisions?
A. Emphasis, Alignment
B. Clarity, Efficiency, Consistency, Beauty
C. Emphasis, Efficiency, Repetition, Proportion
D. Clarity, Efficiency, Balance, Proportion
View answer
Correct Answer: B
Question #25
A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focused on out-of-the-box styling and components only.Which three methods would deliver a branded experience?Choose 3 answers
A. Select a footer and configure which social media links to display
B. Display custom variations ofpages based on user behavior
C. Select a theme and customize content including copy and imagery
D. Use the theme editor to adjust fonts, text case, colors, and site logo
E. Create flexible layouts for pages with unique background images
View answer
Correct Answer: ABE
Question #26
An organization must be digitally accessible to enable social opportunity. What are three core principles of Web Content Accessibility Guidelines (WCAG)? Choose 3 answers
A. Delightfulcorrect
B. Robust
C. Abundantcorrect
D. Operablecorrect
E. Understandable
View answer
Correct Answer: ACD
Question #27
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks’ branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks. How should the designer describe them?
A. They use standard CSS properties to directly style HTML elements
B. They use standard CSS properties to easily style base and custom components
C. They use custom CSS properties to directly style HTML elements
D. They use custom CSS properties to easily style base and custom components
View answer
Correct Answer: B
Question #28
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component forThe list and a single repeated child component for each To-Do Item within the list.Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?Choose 2 answers
A. Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items
B. The CSS styles defined in the parent list component are not shared with the child items
C. Any custom shared between the list and child items should be imported from a shared CSS file
D. The CSS style defined in the parent list component are inherited by the child items
View answer
Correct Answer: BC
Question #29
In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers
A. Include persistent headings
B. Nest an accordion inside of anothercorrect
C. Use the ‘’back’’ browser button to collapse content
D. Only allow users to open one selection at a time
View answer
Correct Answer: ABD
Question #30
Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications. Which three solutions should CK’s designers use to deliver applications with a consistent Lightning Experience Look and feel? Choose 3 answers
A. Local Development Servercorrect
B. iOS Static Librarycorrect
C. Lightning Stylesheets for Visualforcecorrect
D. Standard Design Tokens
E. Heroku
View answer
Correct Answer: ABC

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