Salesforce Education Cloud Consultant Exam Sample Questions

Question #1

The university Development office wants to present social media ads to constituents who demonstrate low engagement is email campaigns. The department uses Marketing Cloud Corporate Edition for Campaign management. Which Marketing Cloud product should the consultant recommend?

A. Advertising Studio

B. Social Studiocorrect

C. Interaction Studio

D. Email Studio

View answer

Correct Answer: B

Question #2

A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool. Which solution set should the consultant recommend?

A. Education Cloud, MuleSoft, Anypoint Platform, Pardot

B. Education Cloud, Elevate, Experience Cloud

C. Education Cloud, Experience Cloud, Marketing Cloudcorrect

D. Education Cloud, Nonprofit Cloud, Marketing Cloud

View answer

Correct Answer: C

Question #3

How should a consultant prepare for a successful Education Cloud discovery session with an institution?

A. Create an Education Cloud storyboard

B. List the current challenges in education

C. Build the institution's technology roadmap

D. Review the institution's strategic plan

View answer

Correct Answer: A

Question #4

The ITdepartment is determining its integration needs between a Salesforce implementation, its Student Information System (SIS), and its housing system. All students contact information is sourced in the SIS. Students are required to report on-campus and off-campus housing mailing information into the SIS.What is the integration direction between the systems?

A. One-way integration with Salesforce to the housing system

B. One-way integration with the housing system to Salesforce

C. One-way integration with to the SIS to Salesforce

D. One-way integration with Salesforce to the SIS

View answer

Correct Answer: C

Question #5

A school district needs to track special education student grades, attendance, and program enrollments and capture e-signatures from parents and legal guardians.Whichtwo solutions should the consultant recommend to meet the requirement?Choose 2 answers.

A. Salesforce CPQ

B. K-12 Architecture Kit

C. Third-party application

D. Nonprofit Success Pack

View answer

Correct Answer: AC

Question #6

A school district wantsa free platform to instruct students on data visualization. Which solution should the consultant recommend?

A. Tableau CRM

B. Student Success Hub

C. Tableau Public

D. Trailhead

View answer

Correct Answer: C

Question #7

A university uses the Education Data Architecture (EDA) to manage its prospective and current students.The student Contact Mailing Address fields and records are populated in Salesforce through an integration with an external system. What should the consultant recommend?

A. Disable address-related Trigger Handler records

B. Disable all EDA and custom Trigger Handler records

C. Set record-level trigger firing based on the Account record type

D. Set the Default Account Model to Administrative

View answer

Correct Answer: B

Question #8

What is the correct order of operationsto ensure customer success in an Education Cloud implementation?

A. Document Current State, Conduct Discovery Workshops, Generate Solution Design, Write Test Scripts and Plans, Build Solution and Test, Deploy

B. Document Current State, Conduct: Discovery Workshops, Write Test Scripts and Plans, Build Solution and Test, Generate Solution Design, Deploy

C. Conduct Discovery Workshops, Document Current State, Generate Solution Design, Write Test Scripts and Plans, Build Solution and Test, Deploy,

D. Conduct Discovery Workshops, Document Current State, Write Test Scripts Plans, Generate Solution Design, Build Solution and Test, Deploy

View answer

Correct Answer: C

Question #9

A university plans to use Salesforce to manage its recruitment and admissions process. A prospective student goes through four maturationstages: Suspects, Prospects, Applicants, and Matriculated. IDs are assigned by the Student Information System (SIS) at the Applicant stage. Salesforce is the system of record in which two stages?Choose 2 answers

A. Matriculated

B. Suspect

C. Prospect

D. Applicant

View answer

Correct Answer: CD

Question #10

An elementary school plans to implement the K-12 Architecture Kit in a new org. The school want to be able to send SMS messengers to parents. Which solution should the consultant recommend to meet the requirement?

A. Parbot

B. Social Studio

C. Education Data Architecturecorrect

D. App on the AppExchange

View answer

Correct Answer: C

Question #11

A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor. What should the consultant recommend to meet the requirement?

A. Success Teams

B. Queue Managementcorrect

C. Appointment Scheduling

D. Assignment Rules

View answer

Correct Answer: B

Question #12

University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone. Which identity management feature should the consultant recommend to meet this requirement?

A. Single sign-on

B. Multi-factor authenticationcorrect

C. Connected apps

D. Social sign-on

View answer

Correct Answer: B

Question #13

A college is replacing its legacy system with the Education Data Architecture (EDA). The consultant is working on the data migration and needs to map available classes. Which EDA object indicates a class is available for a given term?

A. Course Connection

B. Attendance Event

C. Time Block

D. Course Offeringcorrect

View answer

Correct Answer: D

Question #14

International Programs wants to track the emergency contacts for students who are studying abroad.Which functionality should a consultant implement to meet this requirement?

A. Relationships

B. Household Accounts

C. Affiliations

D. Success Teams

View answer

Correct Answer: D

Question #15

A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool. Which solution set should the consultant recommend?

A. Education Cloud, MuleSoft, Anypoint Platform, Pardot

B. Education Cloud, Elevate, Experience Cloud

C. Education Cloud, Experience Cloud, Marketing Cloudcorrect

D. Education Cloud, Nonprofit Cloud, Marketing Cloud

View answer

Correct Answer: C

Question #16

The Alumni Relations office wants to respond to posts by alumni on variety of Channels, including Instagram, Twitter, and Facebook. Which solution should the office consider?

A. email Studio

B. Audience Studio

C. Social Studiocorrect

D. Interaction Studio

View answer

Correct Answer: C

Question #17

A university joined the Open Source Commons and Community Sprints group in the Power of Us Hub. However, they were unable to findcurrent or past Open Source Commons projects that meet their needs. Which additional Power of Us Hub group can the consultant recommend so the university can find and collaborate on current open source projects?

A. Sector: Higher Education

B. SFDO Major Release Announcements

C. SFDO Open Source Contributors

D. CumulusCI (CCI)

View answer

Correct Answer: C

Question #18

The university Development office wants to present social media ads to constituents who demonstrate low engagement is email campaigns. The department uses Marketing Cloud Corporate Edition for Campaign management. Which Marketing Cloud product should the consultant recommend?

A. Advertising Studio

B. Social Studio

C. Interaction Studio

D. Email Studio

View answer

Correct Answer: B

Question #19

A university is migrating its legacy system to Salesforce Education Data Architecture (EDA) environment. The existing system groups students by colleges within the university. The system admin has selected the Educational Institution record type in the EDA Default Account Model in EDA setting. Which consideration should the consultant discuss with the university?

A. The recommended default Account record is the Administrative Account record type

B. A new Program Enrollment record will automatically be created when a new Contact is created

C. Multiple address management can only be enabled for the House Account record type

D. Contact are private only to Administrative Account record type

View answer

Correct Answer: A

Question #20

A large online university uses Salesforce with the Education Data Architecture (EDA) to manage its operations. Its Salesforce environment has a large volume of records and it takes a long time to search and generate list views. Which feature should the consultant use to resolve the issue?

A. MuleSoft Anypoint Platform

B. Custom Index

C. Data Loader error logs

D. Table-Driven Trigger Management

View answer

Correct Answer: B

Question #21

A university is experiencing performance degradation issues such as record locking, long search times, and long record save times. What is the likely cause for all of these issues?

A. TDTMcorrect

B. Insufficient code coverage

C. Data skew

D. Insufficient data storage

View answer

Correct Answer: A

Question #22

A college is interested in best practice and tips on Salesforce date foverance. Which resource should the consultant recommend?

A. IdeaExchange

B. Trailblazer Community

C. Partner Community

D. AppExchange

View answer

Correct Answer: D

Question #23

A university wants a Salesforce solution that manages student applications and application reviewer assignments. Which solution should the consultant recommend?

A. ProgramManagement Module

B. Case Management

C. Admissions Connect

D. Student Success Hub

View answer

Correct Answer: C

Question #24

The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users. What should the consultant discuss with the client?

A. Unlimited Edition requires a full Salesforce license

B. Education Data Architecture requires a Community license

C. The business user case requires a Lighting Platform Plus license

D. The business user case requires a full Salesforce license

View answer

Correct Answer: D

Question #25

A consultant is working on an Advisor Link implementation for the undergraduate Advising departments. Advisors must be able to view a student's classes, track milestones, set studentmeetings, and integrate meetings with their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary.Which function may require a third-party app?

A. Success Plans

B. Calendar syncing

C. Degree visualization

D. Appointment scheduling

View answer

Correct Answer: C

Question #26

The Advancement department wants to extend its Salesforce environment to support event management, including registration pages, ticketing, and agenda-building functionality. Which solution should the consultant recommend?

A. App on the AppExchangecorrect

B. Elevate and Giving Pages

C. Gift Entry Manager

D. Event Monitoring

View answer

Correct Answer: A

Question #27

A business school will implement Salesforce for its MBA recruitment and admissions.Which two roles should participate in the Salesforce Center Excellence?Choose 2 answers

A. President of the university

B. University technology vice president

C. Recruitment and admissions leader

D. Salesforce system admin

View answer

Correct Answer: BC

Question #28

The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives. Which solution should the Marketing team consider that will enable former students to update their email address?

A. social Studio

B. experience Cloud

C. Salesforce Engagecorrect

D. Salesforce Anywhere

View answer

Correct Answer: C

Question #29

The VP of Development is preparing to visit the university's top supporters. The VP wants to maximize travel time by prioritizing pledges.that are most likely to close. Which reporting solution should the consultant recommend?

A. Salesforce Maps

B. Opportunity Funnel Report

C. Einstein Forecasting

D. Einstein Opportunity Scoring

View answer

Correct Answer: D

Question #30

Which best practice should a consultant recommend to promote utilization of Salesforce in an Education Cloud deployment?

A. Use Chatter to publicly recognize early adopters

B. Send a sponsor engagement communication

C. Enable Salesforce Celebration in Path

D. Create a Slack group on the day of deployment

View answer

Correct Answer: A

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