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Latest ServiceNow CIS-APM Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
What is the value of managing applications using ServiceNow?
A. Allows data collection and visualization without manual effort
B. Allows automation of retiring applications
C. Provides application owners insight to release counts
D. Provides top down strategic alignment in the PMO
View answer
Correct Answer: A
Question #2
What does the Load Application Indicators and Compute Application Scores job do?
A. Generates scores for all indicators and business applications across selected profiles
B. Generates scores for selected indicators and selected applications across all profiles
C. Generates scores for all indicators and business applications across all profiles
D. Generates scores for all indicators and selected applications across all profiles
View answer
Correct Answer: C
Question #3
Stephen discovers that his customer is looking to achieve Basic Rationalization including application scoring. What APM maturity level does this align to?
A. Level 2
B. Level 1
C. Level 3
D. Level 4
View answer
Correct Answer: B
Question #4
Which of the following fields represents the granular licensable version of the software and is used to calculate the technology risk?
A. Lifecyle Model
B. Ignore Technical Risk
C. Lifecycle Release
D. Lifecycle Full Version
View answer
Correct Answer: D
Question #5
Which portal is the best data source to capture strategies, goals and capabilities?
A. The Application Navigator
B. Assessment Indicator Portal
C. Business Planning Portal
D. The Application Portfolio Management Portal
View answer
Correct Answer: C
Question #6
Which job will generate scores for all indicators and business applications across all profiles?
A. Business Application Certification Quarterly
B. Analyze PA scores and PA snapshot tables
C. Load TPM Risk Parameters and compute Application Service Risks
D. Load Application Indicators and Compute Application Scores
View answer
Correct Answer: D
Question #7
Which attributes can be used to categorize business applications? (Choose four.)
A. Application Score
B. Application Name
C. Application Family
D. Portfolio
E. Category
F. Business Unit
View answer
Correct Answer: BCDE
Question #8
The Retail Exchange Company has all of their applications in a single system of record and ownership has been established. Which level of the maturity model are they in right now?
A. Level 1: Applications Under Management
B. Level 2: Basic Rationalization
C. Level 3: Advanced Rationalization
D. Level 4: Continuously Optimized Portfolio
View answer
Correct Answer: A
Question #9
Which job will generate scores for all indicators and business applications across all profiles?
A. Business Application Certification Quarterly
B. Load Application Indicators and Compute Application Scores
C. Analyze PA scores and PA snapshot tables
D. Load TPM Risk Parameters and compute Application Service Risks
View answer
Correct Answer: B
Question #10
Why would enterprise architects be interested in APM outcomes? (Choose two.)
A. Understand incident counts by application
B. Understand what software licenses need to be reclaimed
C. Understand the landscape of technology standards and lifecycle plans
D. View business capabilities supported by applications
View answer
Correct Answer: CD
Question #11
What does the Load Application Indicators and Compute Application Scores job do?
A. Generates scores for all indicators and business applications across selected profiles
B. Generates scores for selected indicators and selected applications across all profiles
C. Generates scores for all indicators and business applications across all profiles
D. Generates scores for all indicators and selected applications across all profiles
View answer
Correct Answer: C
Question #12
What customer stakeholder group would be interested in knowing the business value and health of applications?
A. IT Operations
B. Application Owners
C. ITSM Manager
D. Enterprise Architects
View answer
Correct Answer: B
Question #13
APM interfaces with Software Asset Management to pull this application data: (Choose three.)
A. AProduct Classification
B. BSoftware Model Data
C. CHardware Asset Lifecycle
D. DLifecycle Data
E. EVendor Procurement
View answer
Correct Answer: ACD
Question #14
What are the 4 sections of the APM portal home page that is aligned to The Open Group Architecture Framework (TOGAF)? (Choose four.)
A. Information Portfolio
B. Service Portfolio
C. Catalog Portfolio
D. Application Portfolio
E. Business Portfolio
F. Technology Portfolio
View answer
Correct Answer: ADEF
Question #15
What are the three segments of the Business Application Costing Model? (Choose three.)
A. Business Processes
B. Manufacturers
C. Business Applications
D. IT Shared Services
E. Business Units
View answer
Correct Answer: CDE
Question #16
Stephen is attempting to summarize for the customer how all of the applications that support APM are brought together. From the bottom-up, what ServiceNow application supports the first layer of CI Iinventory?
A. Discovery
B. Software Asset Management
C. APM
D. ServiceMapping
View answer
Correct Answer: D
Question #17
APM combines with several ServiceNow technologies to provide a comprehensive view of your customer’s application portfolio. Why would a customer want to utilize information from ServiceNow ServiceMapping? (Choose two.)
A. Identify your customer’s applications’ underlying technologies
B. Identify your customer’s application services
C. Produce a horizontal picture of a customer’s business applications
D. Create an application inventory
View answer
Correct Answer: AB
Question #18
What key components of ServiceNow does APM leverage? (Choose three.)
A. Discovery
B. Service Mapping
C. Service Catalog
D. Application Services
E. HR
View answer
Correct Answer: ACD
Question #19
What are the business problems that customers are trying to resolve by utilizing Application Portfolio Management (APM)? (Choose two.)
A. Gain a comprehensive understanding of business applications in the organization
B. Reduce the number of governance controls
C. Identify redundancies and decrease budgetary costs
D. Maintain relationships with Product Vendors
View answer
Correct Answer: AC
Question #20
What is the guiding framework that a project team should use when designing the APM architecture?
A. Information Technology Infrastructure Library (ITIL)
B. Project Management Professional (PMP)
C. Common Services Data Model (CSDM)
D. Design Implementation Outcomes (DIO)
View answer
Correct Answer: C

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