Free Salesforce ARC?201 Questions and AnswersSalesforce ARC?201

Question #1

A large enterprise customer operating in a high regulated industry is planning to implement Salesforce for customer facing associates in both Sales and Service, and back-office staff. The business processes that Salesforce supports are critical to the business. Salesforce will be integrated to multiple back-office systems to provide a single interface for associates. Reliability and monitoring of these integrations are required as associates support customers. Which integration solution should the architec

A. Architect Services in back-office systems to support callouts from Salesforce and build reliability, monitoring and reporting capabilities

B. Decouple back-office system callouts into separate distinct services that have inbuilt error logging and monitoring frameworks

C. Build a custom integration gateway to support back-office system integrations and ensure reliability and monitoring capabilities

D. Leverage Middleware for all back-office system integrations ensuring real time alerting, monitoring and reporting capabilities

View answer

Correct Answer: D

Question #2

Northern Trail Outfitters (NTO) has recently implemented Salesforce to track opportunities across all their regions. NTO sales teams across all regions have historically managed their sales process in Microsoft Excel. NTO sales teams are complaining that their data from the Excel files were not migrated as part of the implementation and NTO is now facing low Salesforce adoption.What should a data architect recommend to increase Salesforce adoption?

A. Use the Excel connector to Salesforce to sync data from individual Excel files

B. Define a standard mapping and train sales users to import opportunity data

C. Load data in external database and provide access to database to sales users

D. Create a chatter group and upload all Excel files to the group

View answer

Correct Answer: B

Question #3

A Salesforce customer is planning to roll out Salesforce for all their Sales and Service staff. Senior Management has requested that monitoring is to be in pla for Operations to notify any degradation in Salesforce performance. How should an integration consultant implement monitoring?

A. Request Salesforce to monitor the Salesforce instance and notify when there is degradation in performance

B. Use APIEVENT to track all user initiated API calls through SOAP, REST or BULK APIs

C. Use Salesforce limits API to capture current API usage and configure alerts for monitoring

D. Identify critical business processes and establish automation to monitor performance against established benchmarks

View answer

Correct Answer: D

Question #4

When a Sales Rep closes an opportunity in Salesforce, an Order should be created in Universal Containers' SAP system and the Sales Rep should be notified with an order number as soon as possible.What is the recommended solution?

A. Apex @ future callout from an update trigger with an opportunity page refresh using Streaming API

B. Workflow Outbound message with an email notification on callback from SAP

C. Apex callout from an update trigger with an opportunity page refresh using Streaming API

D. Workflow Outbound message with an email notification on acknowledgement from SAP

View answer

Correct Answer: B

Question #5

A customer is migrating from an old legacy system to Salesforce. As part of the modernization effort, they would like to integrate al existing systems that currently work with their legacy application with Salesforce. Which three constraints and pain-points should an integration architect consider when choosing the integration pattern/mechanism? Choose 3 answers

A. System types - APIs, File systems, Emailcorrect

B. Reporting and usability requirements

C. Multi-language and multi-currency requirement

D. Error handling mechanismscorrect

E. Data Volume and Processing volumecorrect

View answer

Correct Answer: ADE

Question #6

Northern Trail Outfitters has these simple requirements for a data export process:File format should be in CSV. Process should be scheduled and run once per week.The expert should be configurable through the Salesforce UI.Which tool should a data architect leverage to accomplish these requirements?

A. Bulk API

B. Data export wizard

C. Third-party ETL tool

D. Data loader

View answer

Correct Answer: B

Question #7

Universal Container needs to integrate Salesforcewith several home-grown systems. These systems require custom code to be written in order to integrate with them, and the CIO argues that if custom code needs to be written, then there is no reason to invest in middlewareWhich three considerations should an Architect bring up to the CIO?Choose 3 answers

A. Performance

B. Error Handling

C. Bulkification

D. Orchestration

E. Logging

View answer

Correct Answer: BDE

Question #8

Northern Trail Outfitters needs to present shipping costs and estimated delivery times to their customers. Shipping services used vary by region, and have similar but distinct service request parameters. Which integration component capability should be used?

A. Enterprise Service Bus to determine which shipping service to use, and transform requests to the necessary format

B. Outbound Messaging to request costs and delivery times from Shipper delivery services with automated error retry

C. APEX REST Service to implement routing logic to the various shipping service

D. Enterprise Service Bus user interface to collect shipper-specific form data

View answer

Correct Answer: A

Question #9

North Trail Outfitters (NTO) operates a majority of its business from a central Salesforce org, NTO also owns several secondary orgs that the service, finance, and marketing teams work out of, At the moment, there is no integration between central and secondary orgs, leading to data-visibility issues. Moving forward, NTO has identified that a hub-and-spoke model is the proper architect to manage its data, where the central org is the hub and the secondary orgs are the spokes.Which tool should a data archite

A. A middleware solution that extracts and distributes data across both the hub and spokes

B. Develop custom APIs to poll the hub org for change data and push into the spoke orgs

C. Develop custom APIs to poll the spoke for change data and push into the org

D. A backup and archive solution that extracts and restores data across orgs

View answer

Correct Answer: A

Question #10

Universal Containers (UC) has many existing applications, including Salesforce, that their users access. UC would like to integrate these applications with Salesforce so that users can accomplish all of their tasks in one user interface.What is the recommended solution for integrating these applications into Salesforce?

A. Set up the external applications as Connected apps into the Salesforce user interface

B. Use streaming API to integrate these applications into the Salesforce user interface

C. Set up the external applications as Canvas apps into the Salesforce user interface

D. Connect the external applications into the Salesforce user interface using Salesforce Connect

View answer

Correct Answer: C

Question #11

Universal Containers (UC) wants to store product data in Salesforce, but the standard Product object does not support the more complex hierarchical structure which is currently being used in the product master system. How can UC modify the standard Product object model to support a hierarchical data structure in order to synchronize product data from the source system to Salesforce?

A. Create a custom lookup filed on the standard Product to reference the child record in the hierarchy

B. Create a custom lookup field on the standard Product to reference the parent record in the hierarchy

C. Create a custom master-detail field on the standard Product to reference the child record in the hierarchy

D. Create an Apex trigger to synchronize the Product Family standard picklist field on the Product object

View answer

Correct Answer: B

Question #12

Universal Containers (UC) is implementing a Salesforce project with large volumes of data and daily transactions. The solution includes both real-time web service integrations and Visualforce mash -ups with back -end systems. The Salesforce Full sandbox used by the project integrates with full-scale back -end testing systems. What two types of performance testing are appropriate for this project?Choose 2 answers

A. Pre -go -live automated page -load testing against the Salesforce Full sandbox

B. Post go -live automated page -load testing against the Salesforce Production org

C. Pre -go -live unit testing in the Salesforce Full sandbox

D. Stress testing against the web services hosted by the integration middleware

View answer

Correct Answer: AD

Question #13

Universal Containers (UC) has multiple orgs with Sales and Service Cloud implementation to support different lines of business. UC is planning to consolidate Salesforce orgs to benefit from a 360-degree view of the customer based on revenue, support requests, and contracts.What should an Architect recommend?

A. Use staging tables with an ETL tool for data cleaning and standardization

B. Use a custom REST service for data cleaning and standardization

C. Use a custom SOAP service for data cleaning and standardization

D. Use standard SOAP API for data cleaning and standardization

View answer

Correct Answer: A

Question #14

Compute response time uniformly as the difference between the start and finish date and time ― A to H in the diagram. Which computation represents the end-to-end response time from the user's perspective?

A. Sum of A to H

B. Sum of A to F

C. Sum of A, G, and H

D. Sum of A and Hcorrect

View answer

Correct Answer: D

Question #15

UC is preparing to implement sales cloud and would like to its users to have read only access to an account record if they have access to its child opportunity record. How would a data architect implement this sharing requirement between objects?

A. Create a criteria-based sharing rule

B. Implicit sharing will automatically handle with standard functionality

C. Add appropriate users to the account team

D. Create an owner-based sharing rule

View answer

Correct Answer: B

Question #16

Universal Containers (UC) has a Salesforce instance with over 10.000 Account records. They have noticed similar, but not identical. Account names and addresses. What should UC do to ensure proper data quality?

A. Use a service to standardize Account addresses, then use a 3rd -party tool to merge Accounts based on rules

B. Run a report, find Accounts whose name starts with the same five characters, then merge those Accounts

C. Enable Account de -duplication by creating matching rules in Salesforce, which will mass merge duplicate Accounts

D. Make the Account Owner clean their Accounts' addresses, then merge Accounts with the same address

View answer

Correct Answer: C

Question #17

Salesforce users need to read data from an external system via HTTPS request. Which two security methods should an integration architect leverage within Salesforce to secure the integration? Choose 2 answers

A. Connected Appcorrect

B. Named Credentialscorrect

C. Authorization Provider

D. Two way SSLcorrect

View answer

Correct Answer: ABD

Question #18

A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:1.An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicing and Order fulfillment. 2. A Marketing solution they use for email campaigns.The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.Which system should be the System of record for their

A. ERP with all prospect data from Marketing and Salesforce

B. Marketing with all customer data from Salesforce and ERP

C. Salesforce with relevant Marketing and ERP information

D. New Custom Database forCustomers and Prospects

View answer

Correct Answer: C

Question #19

Universal containers has built an integration module to pull customer support tickets out of various systems and push them to salesforce as cases. The integration was implemented using Salesforce SOAP API with batch size 200, and the jobs are scheduled to run every 30 minutes to make sure a job completes before the next job starts.After going Live, they found that jobs are failing occasionally due to a "Max CPU time exceeded" error thrown from a trigger on the case. Reducing the batch size to 100 would reso

A. No change to API options, and move the trigger code into a future method

B. No change to API options, and move the trigger code into a Queuetable apex

C. Bulk API with serial option and batch size 100, and no code changes

D. Bulk API with parallel option and batch size 100, and no code changes

View answer

Correct Answer: AD

Question #20

Universal Containers has more than 10 million records in the Order_c object. The query has timed out when running a bulk query. What should be considered to resolve query timeout?

A. Tooling API

B. PK Chunking

C. Metadata API

D. Streaming API

View answer

Correct Answer: B

Question #21

Cases Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems. UC has a requirement to update the proper external system with record changes in Salesforce and vice versa. Which two solutions should an Integratio

A. Locally cache external ID'S at the middleware layer and design business logic to map updates between systems

B. Store unique identifiers in an External ID field in Salesforce and use this to update the proper records across systems

C. Use Change Data Capture to update downstream systems accordingly when a record changes

D. Design an MDM solution that maps external ID's to the Salesforce record I

View answer

Correct Answer: BC

Question #22

A casino is implementing Salesforce and is planning to build a customer 360 degree view for a customer who visits its resorts. The casino currently maintains the following systems that record customer activity:1. Point-of-sale system: All purchases for a customer 2. Salesforce; All customer service activity and sales activities for a customer 3. Mobile app: All bookings, preferences, and browser activity for a customer 4. Marketing: All email, SMS, and social campaigns for a customer Customer service agents

A. Explore external data sources in Salesforce to build a 360-degree view of the customer

B. Use a customer data mart to create the 360-degree view of the customer

C. Periodically upload summary information in Salesforce to build a 360-degree view

D. Migrate customer activities fro, all four system into Salesforce

View answer

Correct Answer: A

Question #23

Universal Containers has an Outbound messaging-Based integration that posts closed opportunities to an ERP system for fulfillment in 1% of the test cases, the integration creates multiple orders for a closed opportunityWhich three steps should a Technical Architect take to diagnose the issue?Choose 3 answers

A. Review the firewall logs to make sure that the outbound messages are being delivered

B. Review the Enterprise Service Bus logs to make sure that successful orders are being acknowledged

C. Review at the outbound Messaging Deliverystatus logs to make sure that the messages are being delivered and acknowledged by the target system

D. Review the Enterprise Service Bus logs t make sure that orders are being created only one time

E. Review at the outbound Messaging Audit logs to make sure that the messages are being successfullyprocessed by the target system

View answer

Correct Answer: BCD

Question #24

Universal Containers has two integrations to Salesforce; System A requires read-only access to all Opportunity data while System B requires read-write access to all Accounts.Which approach ensures compliance with the principal of least priviledge?

A. Utilize a single "Integration User" with the "Modify All data" profile setting enabled so that all integrations always have access to all data

B. Utilize separate credentials and profiles for each integration, one having "view All" to ties and the other having "Modify All" to Accounts

C. Use a single "Integration User" with profile settings restricted to "view All" for opportunity and "Modify All" for Accounts

D. Utilize separate credentials for each system with both credentials having the "modify all data" permission on the profile

View answer

Correct Answer: C

Question #25

CORRECT TEXT Which three considerations should an Integration Architect consider when recommending Platform Event as a Integration solution? Choose 3 answers

A. Inability to query event messages using SOQLcorrect

B. Subscribe to an AssetToken Event stream to monitor OAuth2

C. Inability to create a Lightning record page for platform events

D. When you delete an event definition, it's permanently removed and can't be restored

E. You can use Event Monitoring to track user activity, such aslogins and running reports

View answer

Correct Answer: ACD

Question #26

Universal containers utilizes the REST API to update the multiple Salesforce objects in real time based upon changes from their ERP system. They recently started encountering API Limits and have consulted the Integration Architect on possible solutions.What two possible strategies should the architect consider?Choose 2 answers A. Migrate the integration to the partner WSDL to support 200 DML operations in a single API call.

B. Migrate the integration to the Bulk API which does not count towards the API limits

C. Utilize the REST API batch URI to consolidate 100 DML operations into single API call

D. Utilize workflow outbound messaging which does not count towards the API limits

View answer

Correct Answer: BC

Question #27

What are two benefits of named credentials? Choose 2 answers

A. They simplify utilizing oAuth for Apex callouts

B. They Secure integrations to Salesforce from other systems

C. They enforce secure communication to external systems

D. They securely store credentials in a maintainable way

View answer

Correct Answer: AD

Question #28

Universal Containers is using Sales Could with Order Capture. It has been integrated with an SAP system for Order fulfillment. The SAP system sends the Order status updates to Salesforce on a nightly basis. The SAP system tracks Order status more granularly than required by Salesforce.Which two options should an Architect recommend to address different statuses in Salesforce and SAP?

A. Create a batch Apex to run on a daily basis, which converts order status to pre-defined order status

B. ETL Change Data Capture interface to send only required status updates to Salesforce

C. ETL change Data capture interface transforms the SAP order statuses to Salesforce order status

D. Update the SAP Order fulfillment process to match Salesforce Order Statuses against the SAP order status

View answer

Correct Answer: BC

Question #29

The URL for an external service has been changed without prior notice. The service provides up to date money exchange rates that is accessed several times from Salesforce and is a business critical function for end users. Which two solutions shouldan Integration Architect recommend be implemented to minimize potential downtime for users in this situation? Choose 2 answers

A. Named Credentials

B. Remote Site Settings

C. Content Security Policies

D. Enterprise ESB

View answer

Correct Answer: AD

Question #30

Universal Containers has received complaints that customers are being called by multiple Sales Reps where the second Sales Rep that calls is unaware of the previous call by their coworker. What is a data quality problem that could cause this?

A. Missing phone number on the Contact record

B. Customer phone number has changed on the Contact record

C. Duplicate Contact records exist in the system

D. Duplicate Activity records on a Contact

View answer

Correct Answer: C

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