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Certified Implementation Specialist – Software Asset Management (ServiceNow CIS-SAM) Sample Questions and Answers? | SPOTO

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Question #1
Performance Analytics allows users to: (Choose three.)
A. ATrack usage of a particular software
B. BAssess publisher compliance over a period of time
C. CConfigure software reclamation
D. DView trends of software license allocations
View answer
Correct Answer: ABD
Question #2
Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)
A. Expand and collapse tree linkscorrect
B. List of all publisherscorrect
C. Software model compliance icons
D. Filter products
E. Compliance toggle switch
F. List of all publishers out of compliancecorrect
View answer
Correct Answer: ABF
Question #3
Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?
A. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
B. Determine if the business rule “Create a Software Normalization Download” has been triggered yet or not
C. Query the scheduled job reports to determine if the “Software Content Library Download” (samp_cds_download) job has completed yet
D. Review the number of records in the samp_product_map table
View answer
Correct Answer: B
Question #4
ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration. In which phase is the software running on a device identified?
A. Classificationcorrect
B. Scanning
C. Exploration
D. Identificationcorrect
View answer
Correct Answer: AD
Question #5
How does the Process Automation Designer interface facilitate collaboration among team members?
A. By providing individual workflows for each user
B. By allowing real-time editing and comments
C. By restricting access to only one user at a time
D. By hiding workflow changes until completion
View answer
Correct Answer: B
Question #6
When configuring an audience in UI Builder, which options are available? (Select two)
A. Based on user roles
B. IP address restrictions
C. Device type conditions
D. Database triggers
View answer
Correct Answer: AC
Question #7
You can coalesce on a single field to update an existing record. If a target table records exists with the same value in the coalesce field as the staging table record, the target table record is updated using the import set record values. Which of the below best suits the given scenario?
A. Single-fiela coalesce
B. Show Activity Stream
C. Application Scoping
D. Workflow
View answer
Correct Answer: A
Question #8
The license metric field is by default, displayed on which record form within ServiceNow?
A. Software Modelcorrect
B. Software Allocations
C. Software Entitlement
D. Software Types
View answer
Correct Answer: A
Question #9
For which of the following reasons could an installation be unlicensed at the Product Result level?
A. The software installation was not completed correctly due to an incorrect workflow set-up
B. Software installation records are not associated with a software discovery model
C. The software normalization process has not yet run
D. The software discovery model is not mapped to the appropriate software model
E. The software installation has not been fully reconciled
View answer
Correct Answer: B
Question #10
Which application encompasses the planning, design, build, configuration, and testing of hardware and software releases to create a defined set of release components?
A. Digital Portfolio Management
B. Project Portfolio Management
C. Application Portfolio Management
D. Release Management
View answer
Correct Answer: D
Question #11
Select the field attribute that indicates whether this product result is from the most recent reconciliation run.
A. Current
B. Last
C. Active
D. Latestcorrect
View answer
Correct Answer: D
Question #12
What are the frameworks of Predictive Intelligence? Select two correct answers.
A. NLP
B. NLU
C. Classification
D. Word Corpus
E. Similarity
View answer
Correct Answer: CE
Question #13
PPM Standard integrates which of the following applications?
A. Demand Management, Service Management, Test Management, Resource Management
B. Ideation, Agile Development, Change Management, Resource Management, Project Management
C. Demand Management, Project Management, Resource Management, Portfolio Management
D. Operations Management, Agile Development, Test Management, Resource Management
View answer
Correct Answer: C
Question #14
Why is data normalization important during model training?
A. It increases system performance
B. It ensures data consistency and improves model accuracy
C. It reduces the size of the training dataset
D. It eliminates the need for data validation
View answer
Correct Answer: B
Question #15
In the CMDB Health Dashboard, what does a low Compliance Score indicate?
A. CIs are missing mandatory relationships
B. CIs do not meet required data standards
C. Duplicate CIs exist in the CMDB
D. Discovered devices lack assigned IP addresses
View answer
Correct Answer: B
Question #16
Which one of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self Service
View answer
Correct Answer: D
Question #17
The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).
A. Truecorrect
B. False
View answer
Correct Answer: A
Question #18
What are some of the benefits of using client state parameters? (Select two)
A. Improved server-side performance
B. Better state management between components
C. Enhanced security for user sessions
D. Simplified data sharing across the page
View answer
Correct Answer: BD
Question #19
What is platform governance?
A. The process of building and maintaining software platforms
B. The process of managing the resources and assets of a software platform
C. The process of designing and implementing software platforms
D. The process of marketing and promoting software platforms
E. The process of testing and debugging software platforms
View answer
Correct Answer: B
Question #20
What is the name of the Scheduled job that runs daily for normalization?
A. reate a Software Normalization
B. oftware Installation Normalization
C. oftware Model Cleanup
D. iscovery Model Normalization
View answer
Correct Answer: D
Question #21
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)
A. Software allocations
B. Software models
C. Foundation data
D. Software contracts
E. Software entitlements
View answer
Correct Answer: ABCE
Question #22
What are the four tiers of software reconciliation results? (Choose four.)
A. Software License Metriccorrect
B. Software Productcorrect
C. Software Allocation
D. Software Entitlement
E. Software Publishercorrect
F. Software Modelcorrect
View answer
Correct Answer: ABEF
Question #23
What is the central location for idea collection, evaluation, and promotion?
A. Idea Portal
B. Demand Workbench
C. Project Workbench
D. Project Workspace
View answer
Correct Answer: A
Question #24
Which of the following is NOT specified on a Portal record?
A. Theme
B. URL Suffix
C. Homepage
D. Header
View answer
Correct Answer: D
Question #25
How can you ensure data consistency between multiple test runs in ATF?
A. Use random data for each test run
B. Use test data setup steps
C. Disable caching
D. Restart the instance before each run
View answer
Correct Answer: B
Question #26
You can view IBM, Microsoft, Oracle and VMware license metrics as part of ServiceNow standard baseline configuration features.
A. True
B. Falsecorrect
View answer
Correct Answer: B
Question #27
During contract negotiations, what report could you run to gain visibility to products nearing end-of support?
A. Software Contract Lifecycle Report
B. Software Model Lifecycle Reportcorrect
C. Software Licenses Report
D. Software Support Report
View answer
Correct Answer: B
Question #28
What product must you procure a separate license for in order to utilize Workflow and Client Software Distribution (CSD) to automatically install software on devices.
A. ITSM
B. Asset Managementcorrect
C. Orchestration
D. Discovery
E. Deployment management
View answer
Correct Answer: B
Question #29
Mechanism for mapping data from the import set table to the permanent table in ServiceNow is called:
A. Mapping Assistcorrect
B. Transform Mapcorrect
C. Reconciliation Map
D. Discovery Map
View answer
Correct Answer: AB
Question #30
When defining Reconciliation Definitions, which steps are necessary to configure data precedence? (Choose two)
A. Define source priorities
B. Configure identification rules
C. Enable Duplicate Detection
D. Map discovery attributes
E. Specify data precedence rules
View answer
Correct Answer: AE

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