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Certified Implementation Specialist – Hardware Asset Management (ServiceNow CIS-HAM) Test Questions and Answers? | SPOTO

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Question #1
You may adjust a contract when it is in which of the following states? (Choose two.)
A. Activecorrect
B. Extended
C. Canceled
D. Expired
E. Renewedcorrect
View answer
Correct Answer: AE
Question #2
What is the process of restructuring data to maintain consistency?
A. Integration
B. Normalization
C. Discoverycorrect
D. Service Mapping
View answer
Correct Answer: C
Question #3
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
A. Transform mappings
B. Mapping assistcorrect
C. Normalization transformation
D. Normalization mappings
E. Transform normalization
View answer
Correct Answer: B
Question #4
Select the three main components of the data certification process. (Choose three.)
A. Certify the certificationcorrect
B. Assign the certification taskscorrect
C. Create the certification filtercorrect
D. Create the certification schedulecorrect
E. Run the certification
View answer
Correct Answer: ABCD
Question #5
Publishing an item to the Service Catalog can be done by using the Publish to Hardware Catalog related link in:
A. Product Catalog
B. Inventory Catalog
C. Asset Catalog
D. Supplier Catalog
View answer
Correct Answer: D
Question #6
What core sets of data are required for effective IT asset management? Choose 4 answers
A. Manufacturers
B. Locations
C. Projects
D. Users
E. Models
F. Relationships
View answer
Correct Answer: ABDE
Question #7
How do you calculate residual value?
A. Subtract the amortized value from the cost of the asset
B. Subtract storage and lease cost from the cost of the asset
C. Subtract the depreciation from the cost of the assetcorrect
D. Subtract the salvage value from the cost of the asset
View answer
Correct Answer: C
Question #8
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
A. Extend date
B. Renew date
C. Expire datecorrect
D. Start date
View answer
Correct Answer: C
Question #9
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
A. No configuration is required: asset tasks automatically activate behind the scenes
B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
C. Activate HAM and then re-run the scheduled FSM jobscorrect
D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
View answer
Correct Answer: C
Question #10
When does hardware normalization run by default?
A. On an hourly basis
B. On a daily basis
C. Every 12 hours
D. Upon savingcorrect
View answer
Correct Answer: D
Question #11
What are the goals of IT asset management (ITAM)? (Choose four.)
A. Optimize costcorrect
B. Provide decision supportcorrect
C. Improve productivitycorrect
D. Provide financial reporting
E. Improve operational usagecorrect
F. Track logical relationships
View answer
Correct Answer: ABCE
Question #12
When creating a stock rule that replenishes from a vender, what is primary requirement for the warehouse stockroom? (Choose two.)
A. The stockroom manager must have a valid email address
B. The stockroom must have an assigned manager
C. The stockroom must have an assignment group
D. The stockroom manager must have a valid mobile phone
E. The stockroom manager must have a valid time zone
View answer
Correct Answer: BC
Question #13
Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)
A. Draftcorrect
B. Canceledcorrect
C. Renewed
D. Extended
E. Activecorrect
F. Renegotiated
G. Expiredcorrect
View answer
Correct Answer: ABEG
Question #14
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
A. Missing transform map
B. Plugin issues
C. Invalid transform map
D. Missing datacorrect
View answer
Correct Answer: D
Question #15
How often are the tabs in the Hardware Asset dashboard updated?
A. Daily based on scheduled jobcorrect
B. Hourly
C. In real time
D. Every 15 minutes
View answer
Correct Answer: A
Question #16
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom? ? Assigned to ? Model ? Model category ? State ? Stockroom ? Substate
A. he stock manager must create a separate model record if the cost per item is more/less
B. he data is automatically merged to create a blended quantity and cost
C. he data is automatically created in a new record if the cost per item is more/less
D. he stock manager must merge the consumable records to create a blended quantity and cost
View answer
Correct Answer: B
Question #17
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
A. Device Typecorrect
B. Hardware Manufacturercorrect
C. Hardware Normalize Keycorrect
D. Hardware Model Librarycorrect
E. Device Name
View answer
Correct Answer: ABCD
Question #18
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
A. No configuration is required: asset tasks automatically activate behind the scenes
B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset taskscorrect
C. Activate HAM and then re-run the scheduled FSM jobs
D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
View answer
Correct Answer: B
Question #19
Which applications are required to perform a blind audit of your asset inventory?
A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
B. Hardware Asset Management (HAM) and Software Asset Management (SAM)
C. ITSM Asset Management and ServiceNow My Assets mobile app
D. ITSM Asset Management and ServiceNow Agent mobile app
E. Hardware Asset Management (HAM) and ServiceNow Agent mobile appcorrect
View answer
Correct Answer: E
Question #20
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)
A. You have opted out of the Content Servicecorrect
B. The content is not available from the Content Servicecorrect
C. Your model form contains a good Model number, but a bad model Name
D. Something on your model form may be badly formattedcorrect
E. The content has not been downloaded from the Content Servicecorrect
View answer
Correct Answer: ABDE
Question #21
What are the three tiers of Lifecycle Management? (Choose three.)
A. procurement_user
B. inventory_admin
C. itil
D. discovery_admin
E. asset
View answer
Correct Answer: CDE
Question #22
Which catalogs support the request and procurement process? (Choose three.)
A. Product Catalogcorrect
B. Vendor Catalogcorrect
C. Asset Catalogcorrect
D. Service Catalogcorrect
E. Procurement Catalog
View answer
Correct Answer: ABCD
Question #23
From where can you publish catalog items? (Choose two.)
A. AFrom the model category
B. BFrom an asset record
C. CFrom a user record
D. DFrom a vendor item
E. EFrom a model
View answer
Correct Answer: CD
Question #24
Which is NOT considered an asset?
A. Websitescorrect
B. Switches
C. Routers
D. Buildings
E. Software entitlements
View answer
Correct Answer: A
Question #25
Which catalogs support the request and procurement process? (Choose three.)
A. Product Catalogcorrect
B. Vendor Catalogcorrect
C. Asset Catalog
D. Service Catalogcorrect
E. Procurement Catalog
View answer
Correct Answer: ABD
Question #26
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
A. When stock is less than the threshold specified in the stock rule
B. By creating a purchase orders to restock from other stockroomscorrect
C. By creating transfer orders to restock from other stockrooms
D. By notifying the stockroom manager of new transfer orders
View answer
Correct Answer: B
Question #27
What is the purpose of stock rules? (Choose two.)
A. To automatically transfer assets when a low quantity threshold is detected in a stockroomcorrect
B. To track stock orders from a vendor
C. To send notifications when a low quantity threshold is detected in a stockroomcorrect
D. To track stock movement between stockrooms
E. To send notifications when a stock shipment arrives at a stockroom
View answer
Correct Answer: AC
Question #28
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
A. Device Type
B. Hardware Manufacturer
C. Hardware Normalize Key
D. Hardware Model Library
E. Device Name
View answer
Correct Answer: ABD
Question #29
What are the goals of IT asset management (ITAM)? (Choose four.)
A. Optimize costcorrect
B. Provide decision supportcorrect
C. Improve productivitycorrect
D. Provide financial reporting
E. Improve operational usagecorrect
F. Track logical relationships
View answer
Correct Answer: ABCE
Question #30
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
A. No configuration is required: asset tasks automatically activate behind the scenes
B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset taskscorrect
C. Activate HAM and then re-run the scheduled FSM jobs
D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
View answer
Correct Answer: B

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