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ServiceNow CIS-HAM Exam Sample Questions | SPOTO

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Question #1
For a model to be fully normalized, what must be added to the model record?
A. Version
B. Owner
C. Manufacturercorrect
D. Model number
View answer
Correct Answer: C
Question #2
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)
A. Create consumable assetcorrect
B. Don't create assetscorrect
C. Merge CI
D. Leave to categorycorrect
E. Create assetscorrect
View answer
Correct Answer: ABDE
Question #3
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
A. Mobile Asset App
B. Mobile App
C. Mobile ITAM App
D. Mobile Agent Appcorrect
View answer
Correct Answer: D
Question #4
What is the third tier of the capability blueprint?
A. Practical management
B. Strategic conformance
C. Trustworthy data
D. Operational integration
E. Financial management
View answer
Correct Answer: D
Question #5
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
A. ertificate of discharge
B. ertificate of decommission
C. ertificate of destruction
D. ertificate of disposal
E. ertificate of retirement
View answer
Correct Answer: D
Question #6
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
A. Certificate of dischargecorrect
B. Certificate of decommission
C. Certificate of destruction
D. Certificate of disposal
E. Certificate of retirement
View answer
Correct Answer: A
Question #7
Select the three main components of the data certification process. (Choose three.)
A. Certify the certificationcorrect
B. Assign the certification taskscorrect
C. Create the certification filtercorrect
D. Create the certification schedulecorrect
E. Run the certification
View answer
Correct Answer: ABCD
Question #8
What are ways to measure trustworthy data? (Choose four.)
A. Sustainabilitycorrect
B. Plausibility
C. Credibility
D. Dependabilitycorrect
E. Transferabilitycorrect
F. Reliabilitycorrect
View answer
Correct Answer: ADEF
Question #9
How do you calculate residual value?
A. Subtract the amortized value from the cost of the asset
B. Subtract storage and lease cost from the cost of the asset
C. Subtract the depreciation from the cost of the asset
D. Subtract the salvage value from the cost of the assetcorrect
View answer
Correct Answer: D
Question #10
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
A. Revert normalization resultscorrect
B. Create and delete asset recordscorrect
C. Create purchase orders
D. Create flowscorrect
E. Import assetscorrect
F. Add Service Catalog entries
View answer
Correct Answer: ABDE
Question #11
To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)
A. Discoverycorrect
B. Cost Managementcorrect
C. Procurement
D. Hardware Asset Managementcorrect
E. Data Certificationcorrect
F. Service Mapping
G. Managed Documentscorrect
View answer
Correct Answer: ABDEG
Question #12
Under which condition does the Now Platform NOT create an asset automatically?
A. Configuration normalization
B. Enforced CI verification
C. Data synching
D. Data justificationcorrect
E. Model characterization
View answer
Correct Answer: D
Question #13
For a model to be fully normalized, what must be added to the model record?
A. Version
B. Owner
C. Manufacturercorrect
D. Model number
View answer
Correct Answer: C
Question #14
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
A. procurement_user
B. inventory_admin
C. itil
D. discovery_admin
E. asset
View answer
Correct Answer: C
Question #15
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)
A. You have opted out of the Content Servicecorrect
B. The content is not available from the Content Service
C. Your model form contains a good Model number, but a bad model Namecorrect
D. Something on your model form may be badly formattedcorrect
E. The content has not been downloaded from the Content Servicecorrect
View answer
Correct Answer: ACDE
Question #16
Which catalogs support the request and procurement process? (Choose three.)
A. Product Catalogcorrect
B. Vendor Catalogcorrect
C. Asset Catalogcorrect
D. Service Catalogcorrect
E. Procurement Catalog
View answer
Correct Answer: ABCD
Question #17
Which catalog would an end user order a new laptop from to enable automatic creation of an associated asset?
A. Company Catalog
B. Product Catalog
C. Service Catalog
D. Vendor Catalog
View answer
Correct Answer: C
Question #18
Which of the following are functions of the model category? (Choose two.)
A. Model categories group consumables in the Product Catalogcorrect
B. Model categories determine when to create assets from configuration items (Cls)
C. Model categories group related assets in the Service Catalog
D. Model categories provide the link between configuration management and asset managementcorrect
E. Model categories provide the link between procurement management and asset managementcorrect
View answer
Correct Answer: ADE
Question #19
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
A. sset and CI Action
B. sset-CI Task Action
C. sset Task Action
D. sset Action
View answer
Correct Answer: D
Question #20
What happens to the associated assets when you cancel a transfer order line on a transfer order?
A. The asset(s) on the order line are released, but their state remains Pre-allocated
B. The asset(s) on the order line are released and they can be attached to another transfer order
C. All assets on the transfer order are released, but their state remains Pre-allocated
D. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
E. All assets on the transfer order are released and they can be attached to another transfer order
View answer
Correct Answer: B
Question #21
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
A. The software allocations remain with the hardware asset and need to be reclaimed manually
B. The software allocations are automatically returned back into inventory
C. The software allocations are removed from the asset, but not returned to inventory
D. The behavior is controlled by the configurable system property glide
E. The behavior is controlled by the configurable system property glide
View answer
Correct Answer: D
Question #22
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)
A. New hardware assets found by auditscorrect
B. Hardware models up for end of lifecorrect
C. Hardware nearing end of warrantycorrect
D. Active stock rules
E. Open asset audits
F. Requests that require sourcing
View answer
Correct Answer: ABC
Question #23
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
A. Device Typecorrect
B. Hardware Manufacturercorrect
C. Hardware Normalize Keycorrect
D. Hardware Model Librarycorrect
E. Device Name
View answer
Correct Answer: ABCD
Question #24
What information should be tracked in an asset record? (Choose two.)
A. Physical resourcescorrect
B. Financial informationcorrect
C. Operational detailscorrect
D. Contractual information
E. Logical relationships
View answer
Correct Answer: ABC
Question #25
What is the name of the scheduled job that generates expense lines based on rate cards?
A. Process Daily Costscorrect
B. Process FM Costs
C. Process Daily Allocations
D. Process Expense Allocations
View answer
Correct Answer: A
Question #26
Which of the following are functions of the model category? (Choose two.)
A. AModel categories group consumables in the Product Catalog
B. BModel categories determine when to create assets from configuration items (Cls)
C. CModel categories group related assets in the Service Catalog
D. DModel categories provide the link between configuration management and asset management
E. EModel categories provide the link between procurement management and asset management
View answer
Correct Answer: BD
Question #27
What is the third tier of the capability blueprint?
A. Practical management
B. Strategic conformance
C. Trustworthy data
D. Operational integration
E. Financial management
View answer
Correct Answer: D
Question #28
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
B. Unrecognized data doesn't get sent to the ServiceNow Content Service
C. Unrecognized data is sent to the ServiceNow Content Service, but is now encryptedcorrect
D. Customer doesn't receive Content Library updates
View answer
Correct Answer: C
Question #29
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
A. Practical management
B. Strategic conformance
C. Trustworthy data
D. Operational integration
E. Financial management
View answer
Correct Answer: C
Question #30
What are ways to measure trustworthy data? (Choose four.)
A. Sustainabilitycorrect
B. Plausibilitycorrect
C. Credibilitycorrect
D. Dependabilitycorrect
E. Transferability
F. Reliabilitycorrect
View answer
Correct Answer: ABCDF

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