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Latest ServiceNow CSA Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
A. Localization Framework plugin (com
B. Translation Framework plugin (com
C. Multiple Language Framework plugin (com
D. Language Al Framework plugin (com
View answer
Correct Answer: A
Question #2
Which of the following statements is true when a new table is created by extending another table?
A. The new table archives the parent table and assumed its roles in the database
B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itselfcorrect
D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
View answer
Correct Answer: C
Question #3
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
A. Service Catalog variables can only be used in Record Producers
B. Service Catalog variables can only be used in Order Guides
C. Service Catalog variables cannot affect the order price
D. Service Catalog variables are global by defaultcorrect
View answer
Correct Answer: D
Question #4
Buttons, form links, and context menu items are all examples of what type of functionality?
A. Business Rule
B. UI Actioncorrect
C. Client Script
D. UI Policy
View answer
Correct Answer: B
Question #5
What are the components that make up a filter condition? (Choose three.)
A. AOperator
B. BMatch Criteria
C. CValue
D. DColumn
E. EField
View answer
Correct Answer: ACD
Question #6
When does the Submit button appear on a form?
A. When saving an old record
B. When creating a new recordcorrect
C. When changing the reference field in an existing record
D. When updating an existing record
View answer
Correct Answer: B
Question #7
What is a characteristic of importing data into ServiceNow?
A. An existing Transform Map can be used one time on the same import set
B. Coalesce fields are used only after running Transform
C. Any user can manage and set up import sets
D. An existing Transform Map can be used multiple times on the same import set
View answer
Correct Answer: D
Question #8
In what order should filter elements be specified?
A. Field, Operator, then Valuecorrect
B. Field, Operator, then Condition
C. Operator, Condition, then Value
D. Value, Operator, then Field
View answer
Correct Answer: A
Question #9
After you create a new table, what is the best practice regarding the navigation pane? Choose 2 answers
A. ASet the filter condition on the Application Menu
B. BSet the font style on both the Application Menu and the Module
C. CSpecify which Roles are able ta see the Module
D. DSpecify which Roles are able to see the Application Menu
E. ECreate Application Menu with the same name as the table label
F. FCreate Module with the plural of the table label
View answer
Correct Answer: CE
Question #10
A Service Catalog may include which of the following components?
A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Itemscorrect
View answer
Correct Answer: D
Question #11
A role is recorded in which table?
A. Role[sys_user]correct
B. Role[sys_user_profile]
C. Role[sys_user_record]
D. Role[sys_user_role]
View answer
Correct Answer: A
Question #12
What is the function of user impersonation?
A. Testing and visibilitycorrect
B. Activate verbose logging
C. View custom perspectives
D. Unlock Application master list
View answer
Correct Answer: A
Question #13
How are Workflows moved between instances?
A. Workflows are moved using Update Setscorrect
B. Workflows are moved using Transform Maps
C. Workflows are moved using Application Sets
D. Workflows cannot be moved between instances
View answer
Correct Answer: A
Question #14
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
A. User conditions
B. User info
C. User Criteriacorrect
D. User permissions
View answer
Correct Answer: C
Question #15
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
A. Mapping fields using the Import Log
B. Mapping fields using Transform History
C. Mapping fields using an SLA
D. Mapping fields using a Field Mapcorrect
View answer
Correct Answer: D
Question #16
How can administrators utilize the same content for different notification channels?
A. Configure Default notification content
B. Enable Actionable notification content
C. Provide Common notification contentcorrect
D. Set up Related notification content
View answer
Correct Answer: C
Question #17
ServiceNow is a single-instance, multiple tenant architecture?
A. True
B. Falsecorrect
View answer
Correct Answer: B
Question #18
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
A. They run behind the scenes
B. They are the building blocks
C. They are optional
D. They provide options
View answer
Correct Answer: B
Question #19
Which term refers to application menus and modules which you may want to access quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark
View answer
Correct Answer: B
Question #20
What is specified in an Access Control rule?
A. Groups, Conditional Expressions and Workflows
B. Table Schema, CRUD, and User Authentication
C. Object and Operation being secured; Permissions required to access the object
D. security_admin
View answer
Correct Answer: C
Question #21
The display sequence is controlled in a Service Catalog Item using which of the following?
A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form
View answer
Correct Answer: C
Question #22
Which statement is true about business rules?
A. A business rule must run before a database action occurs
B. A business rule can be a piece of Javascriptcorrect
C. A business rule must not run before a database action occurs
D. A business rule monitors fields on a form
View answer
Correct Answer: B
Question #23
Table Access Control rules are processed in the following order:
A. any table name (wildcard), parent table name, table name
B. table name, parent table name, any table name (wildcard)correct
C. parent table name, table name, any table name (wildcard)
D. any table name (wildcard), table name, parent table name
View answer
Correct Answer: B
Question #24
What are the two aspects to LDAP Integration?
A. AData Population
B. BData formatting
C. CAuthorization
D. DAuthentication
View answer
Correct Answer: AD
Question #25
The display sequence is controlled in a Service Catalog Item using which of the following?
A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable formcorrect
D. The Choice field in the Variable form
View answer
Correct Answer: C
Question #26
What is an Event in ServiceNow?
A. An Event is a trigger that has a direct response in the platform
B. An Event is an indication to the ServiceNow processes that something has occurredcorrect
C. An Event is an indicator that a Priority 1 (P1) Incident has been logged
D. An Event is a recognized, scheduled occurrence of a process
View answer
Correct Answer: B
Question #27
What is a formatter? Select one of the following.
A. A formatter allows you to configure applications on your instance
B. A formatter is a form element used to display information that is not a field in the recordcorrect
C. A formatter allows you to populate fields automatically
D. A formatter is a set of conditions applied to a table to help find and work with data
View answer
Correct Answer: B
Question #28
Which one of the following statements applies to a set of fields when they are coalesced during an import?
A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
B. If a match is not found using the coalesce fields, the system does not create a Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
View answer
Correct Answer: A
Question #29
Which field on every record contains a unique identifier for that record?
A. sys_number
B. sc_req_item
C. sys_id
D. sys_number_id
View answer
Correct Answer: C
Question #30
Which one of the following statements is true about Column Context Menus?
A. It displays actions such as creating quick reports, configuring the list, and exporting datacorrect
B. It displays actions related to filtering options, assigning tags, and search
C. It displays actions related to viewing and filtering the entire list
D. It displays actions such as view form, view related task, and add relationship
View answer
Correct Answer: A

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