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Latest ServiceNow CIS-SM Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?
A. Problem Management: Number of Incidents per Known Problem
B. Incident Management: Mean Time to Resolve
C. Event Management: Signal to Noise Ratio
D. Change Management: Number of Major Changes
View answer
Correct Answer: B
Question #2
Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?
A. 1
B. 5
C. Up to 255
D. Unlimited
View answer
Correct Answer: B
Question #3
In the image, which one of the following best describes the lower icons?
A. AThe connections from HAProxy are to other CIs that had errors during discovery
B. BThe connections from HAProxy are application clusters
C. CThe connections from HAProxy could not be identified and are marked as a Generic Application
D. DThe connections from HAProxy are marked as boundaries
View answer
Correct Answer: A
Question #4
In the following image of the Discovery Log, the green S represents which one of the following?
A. A library in the Connection Section of a pattern
B. A step in the Connection Section of a pattern
C. A step in an Identification Section of a pattern
D. A library in an Identification Section of a pattern
View answer
Correct Answer: B
Question #5
During ServiceNow Discovery, which one of the following is the approximate number of host IPs that are port scanned with a Discovery Schedule configured with an IP network as shown?180.181.0.0/16
A. ~5 million
B. ~1 million
C. ~65 thousand
D. ~500,000 thousand
View answer
Correct Answer: C
Question #6
Which one of the following in the CMDB Identification and Reconciliation application allows a CMDB administrator to specify authorized data sources that can update a CMDB table or a set of table attributes?
A. Reclassification Taskscorrect
B. Identification Rules
C. Datasource Precedence Rules
D. Reconciliation Rulescorrect
View answer
Correct Answer: AD
Question #7
In Service Mapping, when discovery is started, what is the execution strategy used to run Connection Sections?
A. Connection Sections are executed one by one in the order they are listed with a connection created from the last successful section
B. Connection Sections are executed one by one and connections will result from each successful section
C. Connection Sections are executed one by one in the order they are listed until the first successful section
D. Connection Sections are executed randomly and connections will result from each successful section
View answer
Correct Answer: A
Question #8
In the following image of the Discovery Log, the green S represents which one of the following?
A. library in the Connection Section of a pattern
B. step in the Connection Section of a pattern
C. step in an Identification Section of a pattern
D. library in an Identification Section of a pattern
View answer
Correct Answer: B
Question #9
Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following Criterion attributes: ? Class ? Configuration file ? Version Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service. What will happen in the CMDB?
A. A duplication error will occur
B. A new Apache Web Server CI is created
C. The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated
D. The Apache Web Server CI will be reclassified as a Web Server C
View answer
Correct Answer: AC
Question #10
Which of the following are methods used to initiate discovery on a service? (Choose three.)
A. AMap multiple services suggested by Service Mapping by discovering the load balancers in an enterprise
B. BMap multiple services by importing entry points from a CSV file
C. CMap a single service defined by configuring an entry point
D. DMap services suggested by the discovery of MID Servers in an enterprise
E. EMap services based on Assets stored in the CMDB
View answer
Correct Answer: ACD
Question #11
Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?
A. anagement IP address
B. AC address
C. ublic IP address
D. IB address
View answer
Correct Answer: A
Question #12
Which one of the following best describes the process that Service Mapping uses to run a command on a target device?
A. AService Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload
B. BThe MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload
C. CService Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server
D. DService Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance
View answer
Correct Answer: B
Question #13
To begin the configuration of tag - based services, tag values must be defined where?
A. Tag categories
B. Tag catalogs
C. Tag - based service families
D. Tag libraries
View answer
Correct Answer: A
Question #14
Which one of the following represents what the MID stands for in MID Server?
A. Monitoring, Integration, and Discovery
B. Management, Integration, and Discovery
C. Management, Instrumentation, and Discovery
D. Monitoring, Instrumentation, and Discovery
E. MID is not an acronym
View answer
Correct Answer: C
Question #15
Assume an Apache Web Server Identifier Entry is configured as shown: If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will happen when executing a Service Mapping discovery?
A. An identification error will occur
B. The Apache Web Server CI will be reclassified as a Web Server CI
C. The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB
D. A duplication error will occur
View answer
Correct Answer: C
Question #16
Which one of the following ECC Queue records contains the XML payload returned from the MID Server that will be processed by the ServiceNow instance?
A. Output, Pending
B. Input, Pending
C. Output, Ready
D. Input, Ready
View answer
Correct Answer: C
Question #17
Which one of the following is a valid format when entering SSH Private Key credentials?
A. EM
B. GP
C. DP
D. MI
View answer
Correct Answer: A
Question #18
In the following image of the Discovery Log, the green S represents which one of the following?
A. AA library in the Connection Section of a pattern
B. BA step in the Connection Section of a pattern
C. CA step in an Identification Section of a pattern
D. DA library in an Identification Section of a pattern
View answer
Correct Answer: B
Question #19
To begin the configuration of tag-based services, tag values must be defined where?
A. Tag categoriescorrect
B. Tag catalogs
C. Tag-based service families
D. Tag libraries
View answer
Correct Answer: A
Question #20
Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string? Version 5.2.0
A. Version (\
B. Version\s+(\d+\
C. Version (\d+)
D. Version (\d+)
View answer
Correct Answer: A
Question #21
In the image, which one of the following best describes the lower icons?
A. The connections from HAProxy are to other CIs that had errors during discovery
B. The connections from HAProxy are application clusters
C. The connections from HAProxy could not be identified and are marked as a Generic Application
D. The connections from HAProxy are marked as boundaries
View answer
Correct Answer: A
Question #22
Which one of the following ECC Queue records contains the XML payload returned from the MID Server that will be processed by the ServiceNow instance?
A. Input, Pending
B. Input, Ready
C. Output, Pending
D. Output, Ready
View answer
Correct Answer: D
Question #23
ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?
A. Windows Active Directory Servers
B. Windows DHCP Servers
C. Windows Domain Controller Servers
D. Windows DNS Serverscorrect
View answer
Correct Answer: D
Question #24
Which one of the following best describes the process that Service Mapping uses to run a command on a target device?
A. Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload
B. The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload
C. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server
D. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance
View answer
Correct Answer: B
Question #25
When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?
A. Class Change
B. Class Upgrade
C. Class Switch
D. Class Downgrade
View answer
Correct Answer: B
Question #26
Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured. Which one of the following is true?
A. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed
B. If an Application CI is discovered with a Data Source, ServiceWatch, then if the sameApplication CI is discovered by the Data Source, ServiceNow, an update will be allowed
C. If an Application CI is discovered with a Data Source, ServiceNow, then if the sameApplication CI is discovered by the Data Source, ServiceWatch, an update will be allowed
D. If an Application CI is discovered with a Data Source, ServiceWatch, then if the sameApplication CI is discovered by the Data Source, Altiris, an update will be allowed
View answer
Correct Answer: A
Question #27
Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse CO from the string? Location,Denver,CO
A. elimiter of a comma and position?3
B. elimiter of Location, and position?2
C. elimiter of Denver and position?2
D. elimiter of a comma and position?2
View answer
Correct Answer: B
Question #28
Which one of the following is a public IP Address?
A. 172
B. 225
C. 192
D. 10
View answer
Correct Answer: C
Question #29
Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades?
A. Add step(s) to the pattern’s Identification Section
B. Add step(s) to the pattern’s Connection Section
C. Add step(s) to the pattern’s Extension Section
D. Add step(s) to the pattern’s Update Set
E. Add step(s) directly to the NDL code
View answer
Correct Answer: ACE
Question #30
When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?
A. et variable
B. atch
C. reate connection
D. arse file
View answer
Correct Answer: D

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