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Latest ServiceNow CIS-SAM Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?
A. Transition
B. Close
C. Create
D. Preparecorrect
E. Initiate
F. All of the above
View answer
Correct Answer: D
Question #2
What are best practices for managing the ATF testing environment? (Select two)
A. Regularly clean up test data
B. Execute tests in production environments
C. Limit the number of simultaneous test runs
D. Run all tests with the same Client Test Runner
View answer
Correct Answer: AC
Question #3
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)
A. ASoftware allocations
B. BSoftware models
C. CFoundation data
D. DSoftware contracts
E. ESoftware entitlements
View answer
Correct Answer: ABCE
Question #4
Which dashboard gives an overview of investments, provides a pipeline view of upcoming intake, and a calendar view of upcoming dates?
A. PMO Dashboard
B. Portfolio Dashboard
C. Time Sheet Dashboard
D. Idea Manager Dashboard
View answer
Correct Answer: A
Question #5
When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?
A. ‘Group by’ or ‘Stacked by’
B. ‘Group by’ and ‘Stacked by’
C. ‘Stacked by’
D. ‘Group by’correct
View answer
Correct Answer: D
Question #6
What table is populated with the content library data that is pulled from the content service?
A. amp_sw_package
B. mdb_sw_product_model
C. am_content_library
D. mdb_ci_spkg
View answer
Correct Answer: A
Question #7
Which best practices should be followed when using the Process Automation Designer interface? (Choose two)
A. Always use default settings
B. Regularly test workflows to ensure they function as intended
C. Document each step of the workflow clearly
D. Avoid using visual aids
View answer
Correct Answer: BC
Question #8
A well-designed __________ helps in achieving a consistent and effective approach to managing third-party risks across the organization.
A. Third-party Risk Process Workflow
B. Approval and Workflow Process
C. Issue Resolution Protocol
D. Task Allocation System
View answer
Correct Answer: A
Question #9
How often should predictive models be retrained?
A. Once every year
B. Whenever new data patterns emerge
C. Only during system upgrades
D. After every prediction request
View answer
Correct Answer: B
Question #10
What are best practices for developing processes in Process Automation Designer? (Select two)
A. Keep processes modular and reusable
B. Use hardcoded values for quick implementation
C. Align processes with business requirements
D. Avoid using conditional logic
View answer
Correct Answer: AC
Question #11
What mechanism assigns records to the default domain?
A. Workfllow
B. Transform Maps
C. Business Rules
D. System Properties
View answer
Correct Answer: C
Question #12
While working on an activity in the Process Automation Designer, you are looking for its input variable values. Where are they located?
A. Configure Activity
B. Detail’s tab
C. Stage header
D. Parent record
View answer
Correct Answer: A
Question #13
Which ServiceNow role is required to create and execute ATF tests?
A. test_admin
B. developer
C. atf_tester
D. admin
View answer
Correct Answer: D
Question #14
How do you pass a value from one component to another using client state parameters?
A. Use the Event Manager
B. Define a shared client state parameter
C. Configure a server-side script
D. Embed it in the page metadata
View answer
Correct Answer: B
Question #15
When specified during an entitlement import, which of the following is matched to data in the Content Service Library and used to create a software model automatically?
A. urchage Order (PO)
B. oftware Model
C. ublisher Part Number (PPN)
D. sset Tag
View answer
Correct Answer: C
Question #16
If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?
A. Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table
B. Run the ''Migrate software installations'' script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
C. Run the ''Discover software installations'' script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
D. Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table
View answer
Correct Answer: B
Question #17
Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?
A. ne or more use rights assigned to a specific device or user
B. omething acquired with use rights
C. he process of normalizing a discovered software installation to standardized values
D. inding and recognizing software or a software feature on a device
View answer
Correct Answer: A
Question #18
How does the Regression Framework differ from the Classification Framework?
A. Regression focuses on text similarity, while Classification predicts numeric data
B. Regression requires external APIs, while Classification does not
C. Regression uses categorical data, while Classification uses numeric data
D. Regression predicts continuous values, while Classification assigns labels
View answer
Correct Answer: D
Question #19
What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?
A. Ensure you have filled out every field in the template file
B. Ensure the entitlement data is listed on the first tab of the template filecorrect
C. Ensure you have downloaded and used the latest version of the template file
D. Ensure you have the sam_user role assigned to you
View answer
Correct Answer: B
Question #20
ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?
A. lassification
B. dentification
C. ort Scan
D. xploration
E. ommunication
View answer
Correct Answer: D
Question #21
Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?
A. One or more use rights assigned to a specific device or user
B. Something acquired with use rights
C. The process of normalizing a discovered software installation to standardized values
D. Finding and recognizing software or a software feature on a device
View answer
Correct Answer: C
Question #22
Software usage data can be imported utilizing:
A. Transform Map
B. Other Third Party Sources
C. System Center Configuration Manager (SCCM)correct
D. Manually
View answer
Correct Answer: C
Question #23
Which type of activities run behind-the-scenes on the Now Platform and doesn’t require any user input?
A. Interactive
B. Automatic Executions
C. Non-interactive
D. Delayed Executions
E. Instant Triggers
View answer
Correct Answer: C
Question #24
What is a critical planning step before executing a discovery schedule?
A. Defining the discovery schedule
B. Configuring the ECC queue
C. Verifying credentials for target devices
D. Creating CI classes in CMDB
View answer
Correct Answer: C
Question #25
What elements are essential for consistent Service Portal branding? (Select two)
A. Consistent color scheme
B. User-specific access rules
C. Standardized logo usage
D. Data source integration
View answer
Correct Answer: AC
Question #26
How often is the scheduled job for the normalization process run?
A. Nightly
B. Weekly
C. Every time Discovery is runcorrect
D. Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized
E. Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized
View answer
Correct Answer: C
Question #27
As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)
A. ix script
B. cheduled job
C. usiness rule
D. ntegration
E. orkflow
View answer
Correct Answer: BC
Question #28
For software asset management, when software is discovered, the records from the discovered pattern are copied into which table?
A. mbd_sam_sw_reconcile
B. mbd_sam_sw_discover
C. mbd_sam_sw_allocate
D. mdb_sam_sw_discovery_model
E. mbd_sam_sw_install
View answer
Correct Answer: E
Question #29
Which feature in Process Automation Designer allows conditional execution of actions?
A. Action Validator
B. Conditional Flow Control
C. Stage Completion Rule
D. Trigger Configuration
View answer
Correct Answer: B
Question #30
Client access is the right to use for a specific amount of time.
A. Truecorrect
B. False
View answer
Correct Answer: A

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