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Latest ServiceNow CIS-HAM Free Exam Questions | SPOTO

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Question #1
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
A. Revert normalization resultscorrect
B. Create and delete asset recordscorrect
C. Create purchase orderscorrect
D. Create flows
E. Import assetscorrect
F. Add Service Catalog entries
View answer
Correct Answer: ABCE
Question #2
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
A. Missing transform map
B. Plugin issues
C. Invalid transform map
D. Missing datacorrect
View answer
Correct Answer: D
Question #3
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
A. Now Agent Mobile Appcorrect
B. Now Procurement App
C. Now Mobile App
D. Now Onboarding App
View answer
Correct Answer: A
Question #4
Which of the following are valid substates of the Retired state? (Choose four.)
A. Disposedcorrect
B. Donated
C. Vendor Credit
D. Destroyedcorrect
E. Pending Disposalcorrect
F. Soldcorrect
View answer
Correct Answer: ADEF
Question #5
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
A. Replacement partscorrect
B. Storage costs
C. Maintenance agreementscorrect
D. Warranty costs
View answer
Correct Answer: AC
Question #6
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
A. Manage its procurement, maintenance, or retirementcorrect
B. Track its operational information
C. Track its monetary value or costscorrect
D. Manage its associated license, warranty, or lease contractscorrect
E. Know its relationships to other assets in the CMDB
View answer
Correct Answer: ACD
Question #7
What do certification filters define?
A. The percentage of tasks required for the certification to be considered complete
B. When the certification is performed
C. The assets to be certified
D. What fields are displayed for certificationcorrect
View answer
Correct Answer: D
Question #8
When transferring non-consumable assets between stockrooms, how must they be transferred?
A. In sets of two items
B. No more than 10% of the source stockroom's inventory
C. As a single entity with a quantity of one
D. In groups of ten items
View answer
Correct Answer: C
Question #9
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
A. When stock is less than the threshold specified in the stock rule
B. By creating a purchase orders to restock from other stockrooms
C. By creating transfer orders to restock from other stockroomscorrect
D. By notifying the stockroom manager of new transfer orders
View answer
Correct Answer: C
Question #10
What are the goals of IT asset management (ITAM)? (Choose four.)
A. Optimize costcorrect
B. Provide decision support
C. Improve productivitycorrect
D. Provide financial reportingcorrect
E. Improve operational usage
F. Track logical relationshipscorrect
View answer
Correct Answer: ACDF
Question #11
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)
A. Lease
B. Delivery
C. Spare parts
D. Maintenance
E. Storage
View answer
Correct Answer: ACD
Question #12
What are ways to measure trustworthy data? (Choose four.)
A. Sustainabilitycorrect
B. Plausibilitycorrect
C. Credibilitycorrect
D. Dependabilitycorrect
E. Transferability
F. Reliabilitycorrect
View answer
Correct Answer: ABCDF
Question #13
For a model to be fully normalized, what must be added to the model record?
A. Version
B. Owner
C. Manufacturercorrect
D. Model number
View answer
Correct Answer: C
Question #14
What is the third tier of the capability blueprint?
A. Practical management
B. Strategic conformance
C. Trustworthy data
D. Operational integrationcorrect
E. Financial management
View answer
Correct Answer: D
Question #15
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?
A. The model name is missing from the hardware model record
B. The model number is missing from the hardware model record
C. The model product is missing from the hardware model record
D. The model manufacturer is missing from the hardware model record
View answer
Correct Answer: D
Question #16
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
A. Asset tag
B. Display namecorrect
C. Model category
D. Model number
E. Asset tracking unit
View answer
Correct Answer: B
Question #17
What are the four tiers of Capability Blueprint?
A. Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
B. Trustworthy Data, Practical Management, Process Integration, Business Alignment
C. Trustworthy Data, Practical Management, Operational Integration, StrategicConformance
D. Trustworthy Data, Lifecycle Management, Operational integration, Business Alignmentcorrect
View answer
Correct Answer: D
Question #18
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
A. Mobile Asset App
B. Mobile Appcorrect
C. Mobile ITAM App
D. Mobile Agent App
View answer
Correct Answer: B
Question #19
When does hardware normalization run by default?
A. On an hourly basis
B. On a daily basis
C. Every 12 hours
D. Upon savingcorrect
View answer
Correct Answer: D
Question #20
When transferring non-consumable assets between stockrooms, how must they be transferred?
A. In sets of two items
B. No more than 10% of the source stockroom's inventory
C. As a single entity with a quantity of onecorrect
D. In groups of ten items
View answer
Correct Answer: C
Question #21
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)
A. canned
B. ot found
C. ew
D. canned and not expected
E. canned and expected
F. xpected and not found
View answer
Correct Answer: CDEF
Question #22
Which plugins for asset management functionality are inactive by default? (Choose three.)
A. Expense Line
B. Hardware Asset Management
C. Procurement
D. Depreciation
E. Cost Management
F. My Assets
View answer
Correct Answer: ABD
Question #23
What are the four tiers of Capability Blueprint?
A. Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
B. Trustworthy Data, Practical Management, Process Integration, Business Alignment
C. Trustworthy Data, Practical Management, Operational Integration, StrategicConformance
D. Trustworthy Data, Lifecycle Management, Operational integration, Business Alignmentcorrect
View answer
Correct Answer: D
Question #24
For a model to be fully normalized, what must be added to the model record?
A. Version
B. Owner
C. Model number
D. Manufacturer
View answer
Correct Answer: D
Question #25
What are baseline asset states? (Choose three.)
A. In Stockcorrect
B. Consumedcorrect
C. Retiredcorrect
D. Duplicate
E. Exported
View answer
Correct Answer: ABC
Question #26
What is the purpose of stock rules? (Choose two.)
A. To automatically transfer assets when a low quantity threshold is detected in a stockroomcorrect
B. To track stock orders from a vendor
C. To send notifications when a low quantity threshold is detected in a stockroomcorrect
D. To track stock movement between stockrooms
E. To send notifications when a stock shipment arrives at a stockroom
View answer
Correct Answer: AC
Question #27
Which of the following are valid substates of the Retired state? (Choose four.)
A. Disposedcorrect
B. Donated
C. Vendor Credit
D. Destroyedcorrect
E. Pending Disposalcorrect
F. Soldcorrect
View answer
Correct Answer: ADEF
Question #28
What is the purpose of stock rules? (Choose two.)
A. To automatically transfer assets when a low quantity threshold is detected in a stockroomcorrect
B. To track stock orders from a vendor
C. To send notifications when a low quantity threshold is detected in a stockroom
D. To track stock movement between stockroomscorrect
E. To send notifications when a stock shipment arrives at a stockroom
View answer
Correct Answer: AD
Question #29
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
B. Unrecognized data doesn't get sent to the ServiceNow Content Servicecorrect
C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
D. Customer doesn't receive Content Library updates
View answer
Correct Answer: B
Question #30
Why is ServiceNow Discovery useful in a successful IT asset management program?
A. It helps to ensure your IT asset data is trustworthy
B. It identifies available attributes you should store for your assets
C. It maps IT assets to services so you can store/manage both in the CMDB
D. It serves as a repository to store your trustworthy CI data
E. IT reorganizes data in the database so there is no redundancy in your asset data
View answer
Correct Answer: A

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