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Latest Salesforce Order Management Administrator Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
How can a manager customize the interface for their team's use of Salesforce Order Management?
A. By using Process Builder to automate layouts
B. By customizing Lightning Pages with relevant components
C. By modifying Salesforce's core architecture
D. By requesting Salesforce Support for customizations
View answer
Correct Answer: B
Question #2
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?
A. Created
B. Active
C. Drafted
D. New
E. Open
View answer
Correct Answer: BD
Question #3
When can an Invoice be created?
A. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"
B. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"
C. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*
D. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'correct
View answer
Correct Answer: D
Question #4
Which two statements about the Order Summary object are accurate?
A. It can be deleted using the Delete buttoncorrect
B. it does not exist without the original Order objectcorrect
C. It is read-only for financial order datacorrect
D. It has a single shipping address to which all Order Items will be shipped
View answer
Correct Answer: ABC
Question #5
Which three statements are true about change sets?
A. Sending a change set between two orgs requires a deployment connectioncorrect
B. Change sets can only be sent between orgs that are affiliated with a production orgcorrect
C. A change request should be created when the admin wants to send customizations from the current org to another org
D. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
E. Change sets can contain only modifications made through the Setup menucorrect
View answer
Correct Answer: ABE
Question #6
Users are reporting slow load times for Lightning Record Pages. How can an administrator analyze the performance?
A. Use the Analyze function in the Lightning Record Page editor
B. Run a performance analysis using the Developer Console
C. Use the Page Layout Analysis tool in Setup
D. Use Chrome DevTools
View answer
Correct Answer: A
Question #7
Where should a service agent go first to initiate changes related to an Order in Order Management?
A. Change Order Details
B. Order Details
C. Fulfillment Order Details
D. Order Summary Details
View answer
Correct Answer: D
Question #8
A customer orders two shirts and one jacket in B2C Commerce. The Order is ingested into Order Management. However, the customer decides to cancel the order prior to fulfillment. What object is created and linked to the Order Summary?
A. Suspend Order
B. Change Order
C. Return Order
D. Cancel Order
View answer
Correct Answer: D
Question #9
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
A. Connect APIscorrect
B. Bulk APIs
C. REST APIscorrect
D. Streaming APIs
View answer
Correct Answer: AC
Question #10
How does Salesforce Order Management track multi-channel orders?
A. By creating a separate Salesforce org for each channel
B. By configuring individual APIs for each channel
C. Using the Order object to centralize data across all channels
D. Through manual entry of data into the system
View answer
Correct Answer: C
Question #11
When a new Payment Summary is created, an email should be sent to the owner of the associated account and an approval after review should be required. What three steps should the administrator do to implement this functionality?
A. Create an email alert actioncorrect
B. Create a trigger flow when the payment summary is created with an email flow node
C. Create an approval process on the Payment Summary objectcorrect
D. Create a flow to send an email to the owner of the associated account when a payment summary is created
E. Create an email templatecorrect
View answer
Correct Answer: ACE
Question #12
What ate two reasons an admin should choose an Event over a Trigger when it comes to building out a solution?
A. Event order is not guaranteed within a topiccorrect
B. Events are asynchronouscorrect
C. Events cannot be subscribed lo in a batch for bulk operations
D. Events do not participate in a transaction scopecorrect
View answer
Correct Answer: ABD
Question #13
An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario). The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful. The second time the same payload is submitted the operation fails. What are two likely causes?
A. Stock Keeping Unit values must be updatedcorrect
B. The payment data must be updatedcorrect
C. The stock levels in the org are depleted from the first order
D. The Order Reference Number must be updatedcorrect
View answer
Correct Answer: ABD
Question #14
When can an Invoice be created?
A. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"
B. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"
C. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*
D. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'
View answer
Correct Answer: D
Question #15
What can an administrator use to control what inventory is exposed on specific selling channels?
A. Product Eligibility Flag
B. Selling Channel Flag
C. Product Filter Status
D. Selling Channel Status
View answer
Correct Answer: A
Question #16
How can an administrator add visibility rules for the buttons in the Highlights Panel on the Order Summary record page?
A. Modify the visibility rules of the Highlights Panel Actions in the page layout
B. Navigate to the Order Summary object in Setup and modify the Highlights Panel visibility rules
C. Modify the Lightning Record Page Highlights Panel using Dynamic Actions
D. Create a custom Highlights Panel component
View answer
Correct Answer: C
Question #17
What are common deployment challenges in Salesforce Order Management? (Choose thre.)
A. Integration node failures
B. Outdated sandbox configurations
C. Insufficient user permissions
D. Conflicts in Change Set metadata
View answer
Correct Answer: ABD
Question #18
An administrator suspects that recent changes to a flow have created a defect. The administrator wants to test the flow with input data that they believe will cause the error. What can the developer do next?
A. Open the Flow and select Attach to Live Session
B. Open the Flow, Select Debug, Provide the input values, Select Run
C. Open the Flow, Select Debug with inputs
D. Open the Flow and select Attach to Live Session and Provide the Order Number
View answer
Correct Answer: C
Question #19
A company has an external system that stores client accounting data but they want to be able to search for this data within Salesforce. What three steps should the administrator take to implement this functionality?
A. Create an automated import of the external data using the Job Schedulercorrect
B. Create an automated data capture (or the external system
C. Create an Indirect Lookup field to connect to the Accountcorrect
D. Create an External Object for each fable of accounting data in the external systemcorrect
E. Create an External Data Source pointing to the external system's databasecorrect
View answer
Correct Answer: ACDE
Question #20
What object does the Ensure Funds Apex Flow action look for when resolving Invoice balances associated with an Order Summary?
A. Order Payments
B. Payments
C. Payment Summaries
D. Order Payment Summariescorrect
View answer
Correct Answer: D
Question #21
An administrator is running into performance issues due to a high number of records being created in a flow. How can the administrator modify the flow to improve scalability?
A. Ask a developer to create a Flow apex action to offload the creation of records
B. Ask a developer to offload all the Flow functionality to Apex code via Triggers and Apex classes
C. Use the Bulk Create Records node in the Flow to improve performancecorrect
D. Offload the creation of records to a Subflow that will be called in the Reference Flow
View answer
Correct Answer: C
Question #22
At minimum, a custom attribute must be created on which objects for the values to automap in Order Management from B2C Commerce Cloud at the Order item level?
A. Order and Order Summary
B. Order Item and Order Item Summary
C. Order, Order Summary, Order Item and Order Item Summary
D. Order, Order Summary, Change Order and Fulfillment Order
View answer
Correct Answer: B
Question #23
The Ensure Funds process works on which set of Order Items?
A. Only the items with a status of Waiting Payment
B. Only the items on the Fulfillment Order passed into the Ensure Funds method
C. All Items within a delivery group
D. All Sales Order Items
E. Only the items passed into the Ensure Funds methodcorrect
View answer
Correct Answer: E
Question #24
Some admins are exploring the optimal Data Model for their QMS Org. What should be considered when choosing between Person Accounts vs Contacts?
A. Person Accounts once enabled cannot be rolled back and makes changes to the data model
B. Person Accounts once enabled can be rolled back
C. Person Accounts are appropriate for B2B transactions while Account-Contact model is appropriate for B2C transactions
D. Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactionsThe correct statement about Person Accounts and Contacts is that Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions
View answer
Correct Answer: D
Question #25
Which of the following options represent two ways that an administrator can utilize APIs in Workbench to query Order Summaries?
A. Apex API and Connect API
B. Connect API and Platform API
C. Platform API and Composite API
D. Composite API and Invocable API
E. Invocable API and Apex API
View answer
Correct Answer: C
Question #26
What three steps are required when deploying changes via change sets?
A. Deploy the change set in the target orgcorrect
B. Approve the change set in the sandbox org
C. Upload the change set to the target orgcorrect
D. Add the change set to the release schedule in the target org
E. Create the change set in the sandbox orgcorrect
View answer
Correct Answer: ACE
Question #27
Where should a service agent go first to view process exceptions related to a specific Order?
A. Order Record - Process Exception Details Tab
B. Change order Record - Related Tab
C. Order Record - Details Tab
D. Order Summary Record - Related Tab
View answer
Correct Answer: A
Question #28
An administrator needs to send an Outbound Message to an external accounting system whenever a Fulfillment Order is created. What is the best practice to create this functionality?
A. Create a Process Builder
B. Create a Flow
C. Create an Apex Trigger
D. Create a Workflow Rule
View answer
Correct Answer: A
Question #29
An administrator needs to send an Outbound Message to an external accounting system whenever a Fulfillment Order is created. What is the best practice to create this functionality?
A. Create a Process Buildercorrect
B. Create a Flow
C. Create an Apex Trigger
D. Create a Workflow Rule
View answer
Correct Answer: A
Question #30
What is the required amount of test code coverage when deploying an Apex class?
A. 0
B. 0
C. 0
D. 0
View answer
Correct Answer: B

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