Latest Salesforce CRT-403 Exam Questions and Answers, 2025 Updat

Question #1

Cloud Kicks recently implemented the application lifecycle management process to its release management strategy. Which category handles bug fixes and simple changes?

A. Minor

B. Rollback

C. Patch

D. Major

View answer

Correct Answer: C

Question #2

Cloud Kicks wants to start tracking how many shoe subscriptions have been sold for each shoe catalog. A master-detail relationship exists between the Subscription__c and the Shoe__c objects.Which type of field should an app builder create?

A. Roll-up summary field

B. Lookup field

C. Master-detail relationship field

D. Number field

View answer

Correct Answer: A

Question #3

Cloud Kicks has a sales rep who is stating that their Contact is unavailable for other users to see within Salesforce. In which three ways can an app builder troubleshoot this issue? (Choose three.)

A. Review the Contact record and ensure it is linked to an Account

B. Create an Account Sharing Rule to give the users access to all records

C. Create a new Contact and have the users try again

D. Confirm whether Default Organization-Wide Sharing Settings provide access to the Account

E. Verify the users with the issue have access to the Contact object

View answer

Correct Answer: ADE

Question #4

What is true about a master detail relationship? (Choose three.)

A. To create multilevel master-detail relationships, you need the "Customize Application" user permission

B. Standard objects can't be on the detail side of a custom object in a master-detail relationship

C. You can create a master-detail relationship if the custom object already contains data

D. You can create a relationship as a lookup and then convert it to master-detail if the lookup field in all records contains a value

E. By default, records can be reparented master-detail relationships

View answer

Correct Answer: ABD

Question #5

Universal Containers is using a custom app to record performance review info for their employees. theperformance review should be visible to the employee and the employee's manager, as well as the HR director.How can this be configured? Choose 1 answer.

A. Set the org wide default for Performance Review to private and use grant access using hierarchies to give visibility to the employee's manager and HR director

B. Use manager sharing to enable sharing with the employee's manager and HR director

C. Set the org wide default for Performance Review to private, do not use grant access using hierarchies and use manual sharing for the employee manager and HR director

D. Set the org wide default for Performance Review to private and add a criteria based sharing rule to share performance review records with a public group that includes the employee managers and HR director

View answer

Correct Answer: C

Question #6

When do you need to refresh a sandbox? (Choose two.)

A. 3 Hours before you need it

B. When modification have been made to the production organization

C. Anytime

D. When you are done making changes to it

View answer

Correct Answer: BD

Question #7

Universal Containers wants sales reps to get permission from their managers before deleting Opportunities, What can be used to meet these requirements?

A. Process Builder with Submit for Approval action

B. Approval Process with a triggered Flow process

C. Approval Process with Time-Dependent Workflow action

D. Two-step Approval Process

View answer

Correct Answer: D

Question #8

When an opportunity has a discount of more than 40%, notify the CEO via e-mail and request sign-off. Provide a way for the CEO to leave comments.Which tool would you use for the following use case?

A. Process builder

B. Flow

C. Workflow

D. Approvals

View answer

Correct Answer: D

Question #9

Universal containers wants to provide a different view for its users when they access an Account record in Salesforce1 instead of the standard web version. How can this be accomplished? Choose 2 answers

A. By adding a mobile layout and assigning it to a profile

B. By adding quick actions in the publisher section

C. By adding actions in the Salesforce1 action bar section

D. By adding Visualforce page to the mobile cards section

View answer

Correct Answer: AD

Question #10

Universal con has purchased a lighting component on the appExchange. Where can that component be utilized? (Choose 2)

A. Lightning process builder

B. Salesforce1 mobile app

C. Salesforce lighting app

D. Visual workflow

View answer

Correct Answer: BC

Question #11

An App Builder wants to deploy a new version of an auto launched flow to production in an active state so that the new functionality Is immediately available to users What should the App Builder rake Into consideration when planning the deployment?

A. Verify there is an Apex test that provides test coverage for the Flow

B. Grant user access to the Flow

C. Manually activate the Flow after deployment

D. Include the Process Builder calling the Flow In the deployment

View answer

Correct Answer: A

Question #12

Universal Containers uses the Asset object to track products that are installed at customer locations. A new object, Asset Inventory, has been created to capture details about the asset. Which approach should the app builder take to show Asset Inventory as a related list on Asset?

A. Create a roll-up on Asset

B. Create a master-detail relationship on Asset to Asset Inventory

C. Create a junction object to relate Asset Inventory and Asset

D. Create a lookup relationship on Asset Inventory to Asset

View answer

Correct Answer: D

Question #13

An app builder received a request to extend record access beyond the organization-wide defaults configured.Which two features satisfy this requirement? Choose 2 answers

A. Sharing Rules

B. Public Groups

C. Permission Set Groups

D. Manual Sharing Rules

View answer

Correct Answer: AB

Question #14

Which three options art availably when activating a Lightning page from the Lightning App Builder? Choose 3 answers

A. Assign the page to a combination of apps and profiles

B. Assign the page to a combination of apps and permission sets

C. Make the page the org default

D. Make the page the default homepage for specific roles

E. Make the page the default homepage for specific apps

View answer

Correct Answer: ACE

Question #15

An app builder at Northern Trad Outfitters created a sandbox template for Accounts, Projects, and Project Milestones to reconfigure some flows for the project management app. Which type of testing environment should the app builder create?

A. Developer

B. Partial Copy

C. Developer Pro

D. Scratch Org

View answer

Correct Answer: B

Question #16

An App Builder at UVC would like to prevent users from creating new records on an Account related list by overriding standard buttons. Which two should the App Builder consider before overriding standard buttons?

A. Standard buttons can be changed on lookup dialogs, list views, and search result layouts

B. Standard buttons can be overridden with a Visualforce page

C. Standard buttons that are not available for overrides can still be hidden on page layouts

D. Standard buttons can be overridden, relocated on the detail page, and relabeled

View answer

Correct Answer: BC

Question #17

Universal Containers needs the ability to generate contract documents. All the data required for a contract resides in a custom object. What is the recommended solutions?

A. Enable the contract feature and create a custom Contract template based on the Standard template

B. Store a template in the static resources and configure the Action Link Template to use it

C. Create the HTML template for contracts and store it in the Public Folder

D. Select and install an AppExchange product to meet the contract generation needs

View answer

Correct Answer: D

Question #18

Universal Containers wants to match Opportunity data from Salesforce to the records in a financial database.What is required to configure an indirect lookup relationship in Salesforce between the Salesforce Opportunity records and those in a financial database?

A. Salesforce Record ID

B. TEXT(Id)

C. External ID

D. CASESAFE(Id)

View answer

Correct Answer: C

Question #19

DreamHouse Realty wants to make sure an Opportunity has a fieldExpected_Close_Date_c populated before it is allowed to enter the qualified stage. How should an app builder solution this request?

A. Record Type

B. Validation Rule

C. Activity History

D. Page Layout

View answer

Correct Answer: B

Question #20

Cloud Kicks received a new requirement to calculate summaries from child objects of a standard object. The team would prefer to solve this declaratively. What are two considerations an app builder should evaluate? (Choose two.)

A. A trigger on save or update can kick off calculations

B. An app builder is unable to change a lookup to a master-detail relationship

C. An object can have up to two master-detail relationships

D. A value is required in all records of the lookup field prior to converting to a master-detail relationship

View answer

Correct Answer: CD

Question #21

Universal Containers (UC) has implemented multi-currency. There are several products that UC sells exclusively in Europe and the UK. Opportunities for these products need to be written in euros (EUR) or British pounds (GBP). Which solution should an app builder recommend?

A. Create a new validation rule that allows only EUR or GBP to be selected from all active currencies when an opportunity is created for these products

B. Create a new sales process that includes only the EUR and GBP currencies for these products

C. Create a new page layout for these products that shows only the EUR and GBP currencies in the Opportunity Currency Picklist

D. Create a new record type for these products and include only the EUR and GBP currencies from the Opportunity Currency Picklist

View answer

Correct Answer: D

Question #22

Sales reps at Cloud Kicks (CK) forget to submit for approval when CK needs orders reviewed before close won. CK wants to automatically submit opportunities into the Secure Commitment Stage to eliminate manual submission.Which three features would meet the business requirements? (Choose three.)

A. Workflow

B. Chatter action

C. Process Builder

D. Apex

E. Flow

View answer

Correct Answer: CDE

Question #23

Sales and marketing users have similar roles,and use similar record types.However sales uses 3 different fields and marketing has 5, how do you set upprocesses the most efficiently (something like that)

A. 2 page layouts, 2 record types, 2 profiles

B. 2 page layouts, 1 record type, 2 profiles

C. 1 page layout, 2 record types, 2 profiles

D. 1 page layout, 1 record type, 1 profile

View answer

Correct Answer: B

Question #24

At Universal Containers, the VP of Service has requested a visual indicator flag on each case, based on the case priority. High-priority cases should be flagged red, medium-priority should be flagged yellow, and low-priority cases should be flagged green. Which formula would accomplish this requirement? Choose 2 answers

A. CASE( Priority, "Low", "img/samples/flag_green

B. IMAGE( IF(ISPICKVAL(Priority, "Low"), "img/samples/flag_green

C. IF(ISPICKVAL(Priority, "Low"), "img/samples/flag_green

D. IMAGE(CASE( Priority, "Low", "img/samples/flag_green

View answer

Correct Answer: BD

Question #25

What is a true statement regarding master-detail relationships? Choose 3 answers

A. Master-detail relationship can be convert to a lookup relationship if no roll-up summary fields exist on the master object

B. Master-detail relationships cannot be converted to a look-up relationship

C. A master-detail relationship cannot be created if the custom object on the detail side already contains data

D. Standard objects can be on the detail side of a custom object in a master-details relationship

E. Deleting a master record in a master-detail relationship deletes all related detail records

View answer

Correct Answer: ACE

Question #26

Universal Containers is setting up salesforce for the first time. Management wants the sales and marketing teams to have different navigation names in the salesforce1 mobile app. Which option is available to an app builder to satisfy the requirement?

A. Create sales and marketing profiles to ensure read access to different objects

B. Create roles for sales and marketing and assign a custom homepage layout for each role

C. Create mobile navigation menus for both the sales and marketing profiles

D. Create public groups for sales and marketing and create mobile navigation menus for each group

View answer

Correct Answer: A

Question #27

Universal Containers uses Contracts for agreements with customers. A sales manager is required to provide approval for contracts and director approval for any contract over $10,000.Which two options should an app builder use to ensure all contracts route for the correct approval and also prevent the sales rep from making changes to the record while it is being approved? (Choose two.)

A. Create an approval process on the Contract object with one step for each sales manager that sets the approver as the director

B. Create a validation rule on the Contract object that prevents updates to the contract record while it is being reviewed

C. Create an approval process on the Contract object with criteria set on a second approval step as `Amount__c > 10,000' and set the approver as director

D. Create an approval process on the Contract object and set the field for `Next Automated Approver Determined By' as `Manager'

View answer

Correct Answer: CD

Question #28

Which of the following is true in regards to the User Acceptance testing (UAT) step in a large enterprise application lifecycle? Choose 2 answers.

A. UAT comes before Integration testing

B. UAT come after Integration Testing

C. UAT can be used for end user testing or training

D. UAT is typically the last step before deploying changes to production

View answer

Correct Answer: BC

Question #29

Cloud Kicks is redefining its entire business process to convert the Manager Notes field from a long text area field. The goal is to encourage managers to be more concise in their comments and stayat 255 characters or less. There is preexisting information in the Manager Notes field that often is well beyond the character limit.What would happen to any existing information if the app builder tries to convert a preexisting long text area field to text area?

A. Preexisting information will truncate to the first 255 characters

B. Preexisting information will remain even if it was over 255 characters

C. Preexisting information will cause a- e-r0- -essace to poo up

D. Preexisting information in thefield will be completely lost

View answer

Correct Answer: A

Question #30

The VP of Sales wants a Chatter post to the All Sales private group when an Opportunity goes to the closed won stage. What two tools should the app builder use to automate this process? (Choose two.)

A. Process Builder

B. Big Deal Alert

C. Workflow

D. Flow

View answer

Correct Answer: AD

Question #31

Universal Con conducts evaluations of their sales reps using a custom objectconsisting of numerical scores and executive comments. The company wants toensure that only the sales reps, their managers,and their managers' executives canview the rep's evaluation record, but the reps should not be able to view theexecutive comment field on their review.

A. Use a private sharing model granting record across using hierarchy, managefield access with record types and field-level security

B. Use a private sharing model granting access using customer settings, managefield access with page layouts and field-level security

C. Using custom settings, manage field access with record types and pagelayouts

D. Hierarchy, manage field access with field-level security

View answer

Correct Answer: D

Question #32

Need to change ownership when field of custom object changed.

A. Apex trigger

B. Assignment Rule

C. Validation Rule

D. Visual Workflow

View answer

Correct Answer: B

Question #33

Universal Containers (UC) wants to delete data in several fields for 5,000 Lead records. UC exported the selected Record IDs and fields that need to have data deleted in a CSV file. Which two steps should an app builder suggest to meet these requirements? (Choose two.)

A. Select the correct record type

B. Use Import Wizard to update leads using the CSV file

C. Select Insert Null Values in Settings

D. Use Data Loader to update leads using the CSV file

View answer

Correct Answer: CD

Question #34

To synchronize accounts, orders, and shipments in real time, a developer hasbuilt a custom interface between an external system and salesforce. Prior todeployment, the developer needs to confirm that the interface can sustain thesyncing of thousands of records at a time. Which sandbox environment isrecommended to complete performance and load testing?

A. Full sandbox

B. Partial sandbox

C. Developer sandbox

D. Developer pro sandbox

View answer

Correct Answer: A

Question #35

A divisional manager wants to add a chart into a page layout Which report format can be used as the source report to accomplish this? Choose 2 answers.

A. Matrix format with a chart

B. Joined format with a chart

C. Tabular format with a chart

D. Summary format with a chart

View answer

Correct Answer: AD

Question #36

Universal Containers utilizes opportunities and a custom object called Detaited.Sales__c. The company would like to roll sales metrics up to an opportunity for only Detailed.Sales__c records that have their picklist status set to Active. What is the recommended method for the app bunder to achieve this request?

A. Utilize the AppExchange to download a third-party application that can roH up the sales dollars with the appropriate filter

B. Create a master-detail relationship between the parent and child object with a roll-up summary field that fitters on the status held

C. Create a lookup relationship between the parent and child object with a roll-up summary held that filters on the status field

D. Utilize Apex code to roll up the desired amounts

View answer

Correct Answer: B

Question #37

When a deal is closed- won, it has to be approved by the owner's manager prior to being added to the leaderboard for a quarterly sales competition. An opportunity is won on the last day of the quarter and the manager is on vacation. What is recommended to ensure all of the appropriate deals are reviewed and the leaderboard is up to date?

A. Forward the approval request to the manager's assistant

B. Set up a delegated approver for the manager

C. Have the manager log on and reassign the approval request

D. Use Process Builder to assign a delegated approver

View answer

Correct Answer: B

Question #38

On the Account Lightning record page, users need to see ten fields and the ability to sort and wrap text on their Related Lists. What Related List type would the app builder select for the Related List Lightning component?

A. List View

B. Basic List

C. Enhanced List

D. List Class

View answer

Correct Answer: C

Question #39

UV has a customer base where many customers have the same or similar company names.

A. Update the account search layout list view filter settings

B. Update the account search layout search results columns displayed

C. Update the account search layout search filter fields

D. Update the account search layout accounts tab columns displayed

View answer

Correct Answer: A

Question #40

A recently refreshed partial sandbox at Cloud Kicks has no data in the custom object Shipping. Checking in production, there are two million rows of data in the object. What could be the reason the data is missing?

A. The selected objects in the sandbox template

B. The partial sandbox is at capacity

C. The sandbox is still populating data

D. The sandbox was refreshed too early

View answer

Correct Answer: A

Question #41

Universal Containers manages leads in a Lead qualification queue where sales reps can accept ownership of the Lead. Campaign members are required to have a sales owner. What validation rule should an app builder configure?

A. AND( ISBLANK(Lead

B. NOT(ISNEW() andand ISBLANK(Lead

C. AND(ISNEW(), ISBLANK(Lead

D. NOT( ISBLANK(Lead

View answer

Correct Answer: D

Question #42

To Synchronize Accounts, orders and shipments in real time, a developer has built a custom interface between an external system and salesforce, prior to deployment, the developer needs to confirm that the interface can sustain the syncing of thousands of records at a time. Which sandbox environment is recommended to complete performance and load testing?

A. Partial Sandbox

B. Developer Sandbox

C. Developer Pro Sandbox

D. Full Sandbox

View answer

Correct Answer: D

Question #43

What is true regarding compact layouts? Choose 2 answers.

A. If a user doesn't have access to a field it won't be displayed

B. Compact layouts can be assigned to different record types

C. Compact layouts support all field types

D. Compact layouts must be configured for fields to be displayed in the record header

View answer

Correct Answer: AB

Question #44

An app builder creates an Account validation rule on the Industry field that will throw an error if the length of the field is longer than 6 characters. Another app builder creates a workflow rule with a field update that sets the industry field to technology whenever the billing city field is set to San Francisco.What will happen the next time a salesperson saves an Account with a billing city of San Francisco?

A. The record will NOT save and the validation rule's error message will be displayed

B. The record will save but the industry field will NOT change to technology

C. The record will save and the industry field will change to technology

D. The record will NOT save and the error message will NOT be displayed

View answer

Correct Answer: C

Question #45

A customer service representative at Cloud Kicks wants to be able to collect information from customers using a series of question prompts. Once the questions are completed, an email should be sent to the customer with a feedback form. What should be used to accomplish this?

A. Lightning Flow

B. Process Builder

C. Apex Trigger

D. Einstein Next Best Action

View answer

Correct Answer: A

Question #46

Universal Containers allows users to create standard reports on demand.Which three considerations users should be aware of when creating a new report? (Choose three.)

A. Charts can be added to summary reports to provide a visualization

B. Users can require that child objects exist for parent records using a cross filter

C. Records will be available in the report regardless of security permissions

D. The report type determines the types of records and fields that will be available

E. Users will need to add the report to a shared folder for other users to see it

View answer

Correct Answer: ADE

Question #47

An app builder has downloaded a component from the AppExchange successfully; however, they are unable to add it to the Lightning home page. Which two reasons can be preventing the app builder from being able to add the custom component? (Choose two.)

A. The component requires a developer permission to add it to the page with the App Builder

B. A custom tab must be created to add custom components to the page with the App Builder

C. The component is tagged for record pages instead of home pages and is not showing up in the App Builder

D. My Domain must be deployed to add custom components to the page with the App Builder

View answer

Correct Answer: BD

Question #48

Cloud Kicks asked the app builder to insert a list of 25,000 records using deduplication for the Race_Track__c custom object. Which tool should be used?

A. Import Wizard

B. Lightning Object Creator

C. Data Loader

D. Schema Builder

View answer

Correct Answer: A

Question #49

Which three statements are true about Master-Detail relationships? (Choose three.)

A. You can't convert it if there is a roll-up summary field

B. Converting a look-up to master detail changes the OWD to Controlled by Parent

C. A look-up can be converted to a master detail if there are existing records with null values

D. SF displays a waiting page after you request to change a master detail to a look-up or vice versa

View answer

Correct Answer: ABD

Question #50

Duplicate management for Leads has been implemented at Universal Containers but it seems duplicate leads are still being created.The Org Wide Default (OWD) is set to "Private" for Leads.Which two actions help prevent duplicate Leads from being created? (Choose two.)

A. Change the Lead Matching Rule to Block on Create

B. Change the Lead Duplicate Rule details to Bypass Sharing Rules

C. Change OWD for Leads to Public Read

D. Change OWD for Leads to Public Edit

View answer

Correct Answer: AB

Question #51

An app builder has been asked to display an Overdue Date that is two months after a Task's Due Date. Which approach should the app builder take?

A. Create a formula field using the ADDMONTHS() function

B. Use Process Builder and set Overdue Date equal to DueDate + 60

C. Create a formula field using DueDate + 60

D. Use Process Builder and set Overdue Date equal to DueDate + ((365/12) * 2)

View answer

Correct Answer: A

Question #52

A custom object named Assignment has a private sharing setting that grants access using hierarchies. The organization has a role hierarchy where the "Specialist" role reports to a "Manager" role which reports to a "Director" role. The director role is at the top of the role hierarchy. A user who is the manager role creates a new Assignment record. Who can send this record?

A. The record owner and the directors in their hierarchy

B. The record owner and those above the specialist role in their hierarchy

C. The record owner and the managers in their hierarchy

D. The record owner and the specialists in their hierarchy

View answer

Correct Answer: A

Question #53

How would you ensure that records of a particular object are visible only to the user, and users higher in the role hierarchy? choose 2 answers.

A. Set org wide sharing default for the object as private

B. Set org wide sharing default for the object as manager view

C. Define a profile list

D. Define a role hierarchy

View answer

Correct Answer: AD

Question #54

Cloud Kicks has leads owned by users and queues. The sales manager wants the status to change to working when a user takes ownership. What does an app builder need to have in the criteria to ensure the process runs without error?

A. NOT(ISBLANK([Lead]

B. [Lead]

C. BEGINS([Lead]

D. [Lead]

View answer

Correct Answer: A

Question #55

Which two field types can be referenced by a Roll-Up Summary field using MIN or MAX? (Choose two.)

A. Checkbox

B. Percent

C. Date/time

D. Formula

View answer

Correct Answer: BC

Question #56

A sales rep at AW Computing is unable to find what they are looking for while scrolling through their Chatter feed. How can a filter be utilized to show only posts from their key account and opportunity records?

A. Create a Chatter group

B. Create Chatter bookmarks

C. Create a Chatter stream

D. Create a Chatter notification

View answer

Correct Answer: C

Question #57

The VP of Sales at Universal Containers has askedthe app builder to let sales reps create opportunity records directly from the account, with a number of fields pre-populated. Which feature should the app builder use to allow users to create the opportunity?

A. A quick action

B. A default action

C. A custom button

D. A custom link

View answer

Correct Answer: A

Question #58

Which use case can be accomplished using a custom link?(Select 3)

A. To create a custom visual flow

B. Navigate to Apex trigger

C. To create a record page

D. To a process to update current record

E. To external system using data of salesforce

View answer

Correct Answer: CDE

Question #59

A new field has been added to the Applicant object. A recruiter ran the `Position with or without Applicants' report and noticed that the new field was missing as an option to add as a column. How should an app builder troubleshoot this issue?

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