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Certified Implementation Specialist – Software Asset Management (ServiceNow CIS-SAM) Test Questions and Answers? | SPOTO

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Question #1
ServiceNow Performance Analytics identifies a trend that use of a certain software package has reduced over time. This is a potential indicator of what?
A. Your company is under-licensed for the product
B. Your company needs to renegotiate your contract to get better pricing
C. Your company is over-licensed for the product
D. Your company needs to retire the unused entitlements
View answer
Correct Answer: C
Question #2
Which of the following are essential steps when configuring a Playbook Experience? (Choose two)
A. Define the trigger conditions
B. Create custom UI components
C. Enable real-time notifications
D. Set up user roles and permissions
View answer
Correct Answer: AD
Question #3
Which of the following license metrics require allocations in order to maintain compliance? (Choose two.)
A. Per Corecorrect
B. Per Usercorrect
C. Per Named Device
D. Per Named Usercorrect
E. Per Core (with CAL)
F. Per Application Instance
G. Named User Plus
View answer
Correct Answer: ABD
Question #4
Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)
A. Purchased rights should be greater than 0correct
B. The end date must be greater than the start date
C. Publisher Part Number and Software Model not found
D. Duplicate entrycorrect
E. Publisher Part Number already existscorrect
View answer
Correct Answer: ADE
Question #5
Which of the following elements are included in Operational Integration of a SAM practice? (Choose three.)
A. Software Retirement
B. Software License Contracts
C. Software Sourcing
D. License Change Projection
E. Software Entitlements
F. Software Allocations
G. Software Model Lifecycle
View answer
Correct Answer: EFG
Question #6
What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. JavaScript
D. Jelly
View answer
Correct Answer: C
Question #7
What domain will a record be written to when applying an update set?
A. The user’s domain
B. The record’s domain from the source instance
C. The domain selected in the domain picker
D. Global
View answer
Correct Answer: B
Question #8
When populating the Downgrade Rights table, if there is no software model corresponding to a discovery map, which of the following is automatically created?
A. oftware Discovery Model
B. oftware Model
C. oftware Downgrade Model
D. oftware Install Model
View answer
Correct Answer: B
Question #9
How can you configure a page to have multiple views for different user roles?
A. Use page variants
B. Create multiple data resources
C. Apply conditional event handlers
D. Create separate layouts
View answer
Correct Answer: A
Question #10
Software Asset Lifecycle has components.
A. 8
B. 6
C. 7
D. 5
View answer
Correct Answer: A
Question #11
An allocation is automatically created in which of the following scenarios? (Choose two.)
A. After receiving the rights for software from a purchase ordercorrect
B. After a Create allocation remediation option has been taken
C. After reconciliation runs and identifies that rights are ‘Not allocated in use’correct
D. When a software installation is discovered
E. After successfully sourcing a request via an existing entitlementcorrect
View answer
Correct Answer: ACE
Question #12
As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)
A. Fix scriptcorrect
B. Scheduled jobcorrect
C. Business rule
D. Integrationcorrect
E. Workflow
View answer
Correct Answer: ABD
Question #13
Within ServiceNow Discovery, the Exploration phase determines what?
A. re you there? How will I classify you?
B. hat else can you tell me about yourself?
C. ave I seen you before?
D. ow should I classify you specifically?
View answer
Correct Answer: B
Question #14
Which of the following is an example of process separation in a computer system?
A. Running multiple applications in different windows on the same desktop
B. Running multiple applications in the same memory space
C. Running a single application with multiple processes in the same memory space
D. Running a single process on a single computer
E. Running a single application with multiple processes in different memory spaces
View answer
Correct Answer: E
Question #15
Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)
A. PowerPointcorrect
B. PDFcorrect
C. CSVcorrect
D. XLS
View answer
Correct Answer: ABC
Question #16
Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?
A. eview the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
B. etermine if the business rule “Create a Software Normalization Download” has been triggered yet or not
C. uery the scheduled job reports to determine if the “Software Content Library Download” (samp_cds_download) job has completed yet
D. eview the number of records in the samp_product_map table
View answer
Correct Answer: A
Question #17
How can administrators improve search performance in the Service Portal?
A. Increase the number of indexed fields
B. Limit search to specific tables
C. Enable full-text logging
D. Schedule regular data refresh
View answer
Correct Answer: B
Question #18
What table is populated with the content library data that is pulled from the content service?
A. samp_sw_package
B. cmdb_sw_product_model
C. sam_content_library
D. cmdb_ci_spkgcorrect
View answer
Correct Answer: D
Question #19
Which one of the following is a definition for transform maps in ServiceNow?
A. A map that is used to store the history of the incident records
B. A map used to add data to encrypted fields
C. A map used to trigger Business Rules before the data is queued in the outbound Web Service
D. A map to determine relationships between fields displaying in an Import Set to fields in an existing table
View answer
Correct Answer: D
Question #20
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)
A. Software allocations
B. Software models
C. Foundation data
D. Software contracts
E. Software entitlements
View answer
Correct Answer: ABCE
Question #21
Which of the following are NOT tabs available on the License Workbench? (Choose three.)
A. Publisher License Metricscorrect
B. All Publishers
C. Publishers Out of Compliance
D. Publisher Software Modelscorrect
E. Publisher Compliancecorrect
F. Pinned Publishers
View answer
Correct Answer: ADE
Question #22
What list can include manual creation, remediation options, and reclamation rules?
A. Software Models Resultscorrect
B. Blacklisted Installations
C. Removal Candidates
D. Software Usage
View answer
Correct Answer: A
Question #23
How does the Service Portal improve user experience compared to the standard interface?
A. By reducing server load
B. By providing a responsive and mobile-friendly design
C. By increasing database performance
D. By offering real-time server monitoring
View answer
Correct Answer: B
Question #24
What is the first element you add to a Page?
A. Row
B. Widget
C. Container
D. Column
View answer
Correct Answer: C
Question #25
HOTSPOT (Drag and Drop is not supported)Match the best practice method for the amount of data:
A. One or more use rights assigned to a specific device or user
B. Classification of the acquired software
C. The process of standardizing discovered software installation to defined norms
D. The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
E. Software license details that define use rights
View answer
Correct Answer: A
Question #26
When are discovery models created?
A. They are manually created
B. They are automatically created during discovery
C. When SAM Plugin is enabled
D. They are automatically created during reconciliation
E. They are automatically created during normalization
View answer
Correct Answer: B
Question #27
What is a common table used for Third-party Risk Management reporting?
A. Control [sn_control]
B. Task [task]
C. Third-party Risk Assessment [sn_vdr_risk_asmt_assessment]
D. Third party [core_third_party]
View answer
Correct Answer: C
Question #28
How often is the scheduled job for the normalization process run?
A. ightly
B. eekly
C. very time Discovery is run
D. ightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized
E. mmediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized
View answer
Correct Answer: A
Question #29
During the discovery process, what happens in the Exploration Phase?
A. Credentials are validated for target devices
B. MID Server probes gather detailed device information
C. CI records are inserted or updated in the CMDB
D. IP ranges are scanned for active devices
View answer
Correct Answer: B
Question #30
Creation of a template can help facilitate future data imports and be reused to import and transform data.
A. True
B. Falsecorrect
View answer
Correct Answer: B

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