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ServiceNow CIS-SAM Exam Questions and Answers, Certified Implementation Specialist – Software Asset Management | SPOTO

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Question #1
When can a resource requester request a change for a plan that was already submitted for review?
A. They cannot request a change once the plan has been submitted for review
B. If the plan is in an Allocated state
C. If the plan is in a Requested or Confirmed state
D. Only a resource manager can change a plan
View answer
Correct Answer: C
Question #2
How can playbooks help ensure compliance in processes?
A. By reducing system logging
B. By providing real-time data analytics
C. By enforcing standardized task sequences
D. By automating server-side scripts
View answer
Correct Answer: C
Question #3
When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?
A. Group by or Stacked by
B. Group by and Stacked by
C. Stacked by
D. Group by
View answer
Correct Answer: D
Question #4
Which fields are included on the Third-party Contact form? (Select two)
A. Rank tier
B. Primary Contact
C. Risk rating
D. Email
View answer
Correct Answer: BD
Question #5
What must be defined to create a new process automation design? (Choose two)
A. Input variable
B. Approval policies
C. Trigger conditions
D. Task priorities
View answer
Correct Answer: AC
Question #6
Which is a pre-defined lens in Portfolio Planning?
A. Company
B. Business Unit
C. Organization
D. Planning Items
View answer
Correct Answer: C
Question #7
Creation of a template can help facilitate future data imports and be reused to import and transform data.
A. True
B. Falsecorrect
View answer
Correct Answer: B
Question #8
What are the available actions associated with the Normalization Suggestions feature? (Choose two.)
A. Accept C updates the discovery model with suggested valuescorrect
B. Reject C ignores the suggestion
C. Save C allows you to save the suggestion to review again latercorrect
D. Ignore C ignores the suggestion
E. Create C creates a discovery model with suggested values
View answer
Correct Answer: ABC
Question #9
What key capability does Process Automation Designer provide for managing complex processes?
A. Automatic process execution without configuration
B. Visualization of process stages and tasks
C. Real-time data replication
D. Integration with third-party tools
View answer
Correct Answer: B
Question #10
What is the name of the Scheduled job that runs daily for normalization?
A. ACreate a Software Normalization
B. BSoftware Installation Normalization
C. CSoftware Model Cleanup
D. DDiscovery Model Normalization
View answer
Correct Answer: D
Question #11
By default, when is a product result generated for a licensable product after reconciliation?
A. Always, even if there are no software models defined for the productcorrect
B. Never
C. Only when there are software entitlements defined for the product
D. Whenever there is at least one software model defined for the product
E. Only when related entitlements have a cost identified
View answer
Correct Answer: A
Question #12
What is functional currency (the system currency) sometimes referred to as?
A. Reference currency
B. FX currency
C. Exchange rates
D. Load exchange rates
View answer
Correct Answer: A
Question #13
In Third-party Risk Assessment Calculations, which of the following factors are typically considered? (Choose two)
A. The geographical location of the third party
B. The color of the third party's logo
C. The third party's adherence to relevant industry standards
D. The financial stability of the third party
View answer
Correct Answer: AC
Question #14
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
A. User Preferences > Email > Notifications
B. System Properties > Email > Settings
C. Administration > Notification Overview
D. Click Gear > Notifications > New
E. System Notification > Email > Notifications
View answer
Correct Answer: E
Question #15
Effective Third-party Tiering Configuration helps in: (Choose two)
A. Decreasing overall operational costs
B. Allocating resources more efficiently for risk assessment and monitoring
C. Reducing the time required for onboarding new third parties
D. Prioritizing audit schedules based on the tier
View answer
Correct Answer: BD
Question #16
What do approved time cards generate, on a project level?
A. Change requests
B. Resource plans
C. Cost plans
D. Expense lines
View answer
Correct Answer: D
Question #17
You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)
A. Reject
B. Extend
C. Cancel
D. Activate
E. Delete
F. Renew
View answer
Correct Answer: ACD
Question #18
Which of the following describes Practical Management within the capability blueprint?
A. Improve management controls and drive immediate benefits
B. Know what you have so you can manage it
C. Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management
D. Achieve best in-class
View answer
Correct Answer: A
Question #19
How do you ensure that a web component’s styles do not conflict with other components?
A. Use Shadow DOM
B. Apply inline styles
C. Use global styles
D. Minimize external stylesheets
View answer
Correct Answer: A
Question #20
What are the main components involved in configuring the Playbook Experience?
A. Playbook templates, playbook actions, and conditions
B. Playbook actions, approval processes, and dashboards
C. Playbook templates, approval processes, and reports
D. Playbook templates, dashboards, and conditions
View answer
Correct Answer: A
Question #21
Third-party Risk Issues are considered inactive when they enter this state:
A. Submitted to Third Party
B. Review
C. Finalize with Third Party
D. Closed
View answer
Correct Answer: D
Question #22
In defining a Custom License Metric, in the Reconciliation Order field, the ‘metric rank priority’ number takes precedence.
A. Lowercorrect
B. Impact
C. Higher
D. WBS
View answer
Correct Answer: A
Question #23
What is a platform governance framework?
A. A set of rules and processes used to manage the resources and assets of a software platform
B. A software tool used to design and build software platforms
C. A software library that provides functionality for building software platforms
D. A set of best practices for developing software platforms
E. A set of programming languages used to build software platforms
View answer
Correct Answer: A
Question #24
Risks registered within an organization are captured as which type of record in ServiceNow?
A. Control Template
B. Attestation
C. Control Definition
D. Risk Statement
View answer
Correct Answer: D
Question #25
Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)
A. True
B. False
View answer
Correct Answer: CD
Question #26
In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user
A. True
B. Falsecorrect
View answer
Correct Answer: B
Question #27
What role is required to use the expand domain scope feature?
A. domain_admin
B. domain_expand_scope
C. user_admin
D. itil
View answer
Correct Answer: B
Question #28
What is the first step in developing a new process in Process Automation Designer?
A. Define the process name and description
B. Configure client scripts
C. Add a data resource
D. Schedule the process
View answer
Correct Answer: A
Question #29
Which ServiceNow tool is used to manage and deploy predictive models?
A. Model Builder
B. Workflow Editor
C. Data Integration Hub
D. Prediction Manager
View answer
Correct Answer: A
Question #30
How do you monitor the results of a scheduled ATF Test Suite?
A. Through the Scheduled Job Logs
B. By accessing the Test Suite Result form
C. Using the Data Resource Monitor
D. Via the Event Log
View answer
Correct Answer: B

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