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ServiceNow CIS-EM Exam Questions and Answers, Certified Implementation Specialist – Event Management | SPOTO

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Question #1
The value of the Alert Priority score is a composite of what?
A. The value of the alert’s category and its relative weight
B. The value of the alert’s category and its Priority Group
C. The value of the alert’s Severity and its Priority Group
D. The value of the alert’s Severity and its relative weight
View answer
Correct Answer: A
Question #2
Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console? A) B) C) Both anomaly A and anomaly B D) Neither anomaly A or anomaly B
A. Option Acorrect
B. Option B
C. Option C
D. Option D
View answer
Correct Answer: A
Question #3
The value of the Alert Priority score is a composite of what?
A. The value of the alert’s category and its relative weightcorrect
B. The value of the alert’s category and its Priority Group
C. The value of the alert’s Severity and its Priority Group
D. The value of the alert’s Severity and its relative weight
View answer
Correct Answer: A
Question #4
By default, the Alert Console displays what type of alerts?
A. All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
B. All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
C. All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode
D. All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
E. All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance modecorrect
View answer
Correct Answer: E
Question #5
What two key steps must be performed after creating a new connector instance? (Choose two.)
A. Assign a MID Server to the connectorcorrect
B. Enter credentials for the connector
C. Debug the connector
D. Test the connectorcorrect
E. Activate the connectorcorrect
View answer
Correct Answer: ADE
Question #6
How often do baseline event connectors retrieve events?
A. very 30?seconds
B. very 2?minutes
C. very 10?minutes
D. very 1?minute
E. very 5?minutes
View answer
Correct Answer: B
Question #7
Copies of checks that have been included in Agent Client Collector policies are known as what?
A. heck definitions
B. heck models
C. heck clones
D. heck mirrors
E. heck instances
View answer
Correct Answer: E
Question #8
What applications are included in the ITOM Health product?
A. Event Management and Operational Intelligencecorrect
B. ITOM Visibility
C. Discovery and Service Mapping
D. Cloud Management
View answer
Correct Answer: A
Question #9
A monitoring tool notification of a notable occurrence is known as what?
A. An alarm
B. An alert
C. An incidentcorrect
D. A notice
E. An event
F. A metric
View answer
Correct Answer: C
Question #10
The MID Server requires an outbound connection on which port?
A. 445
B. 161
C. 443correct
D. 143
View answer
Correct Answer: C
Question #11
You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed. What are best options to try to resolve this issue? (Choose two.)
A. Ensure all Event Management C process events jobs are set to a Ready statecorrect
B. Verify that the Bucket field in the event table is set to zero (0)
C. Add additional event processor jobscorrect
D. Ensure multi-node event processing is disabled
View answer
Correct Answer: AC
Question #12
What are the valid states an alert can be in during its lifecycle?
A. Open, Reopen, Flapping, Closedcorrect
B. New, Updating, Waiting, Complete
C. Open, Updating, Swinging, Closed
D. Open, Warning, Flapping, Clear
View answer
Correct Answer: A
Question #13
Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?
A. Icinga
B. Sensucorrect
C. SolarWinds
D. Nagios
E. Zabbix
View answer
Correct Answer: B
Question #14
What does Operational Intelligence proactively identify before they cause service outages?
A. Missing CMDB data
B. Defects
C. Alert correlations
D. Orphaned CIs
E. Anomaliescorrect
View answer
Correct Answer: E
Question #15
The MID Server requires an outbound connection on which port?
A. 445
B. 161
C. 443correct
D. 143
View answer
Correct Answer: C
Question #16
How would you interpret the following data in the Operational Intelligence Insights Explorer?
A. win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
B. win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies
C. win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
D. win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomaliescorrect
View answer
Correct Answer: D
Question #17
What types of system can a MID Server install on? (Choose two.)
A. To create a customized pull connector to retrieve events on behalf of an event source
B. To automatically populate the Configuration Management Database (CMDB)
C. To parse a nodename out of your raw event data in an event rule
D. To run as part of a remediation workflow for IT alerts that fail to execute
View answer
Correct Answer: BC
Question #18
What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?
A. Fluctuating
B. Swinging
C. Flipping
D. Flapping
View answer
Correct Answer: D
Question #19
Within the ServiceNow IT Operations Management solution set, which statement most accurately describes what Event Management is?
A. AThe process responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services
B. BThe process responsible for ensuring the capacity of IT Services and IT infrastructure is able to deliver agreed upon service level targets in a cost-effective manner
C. CThe process responsible for recovery action and planning through machine learning
D. DThe process responsible for monitoring all abnormal occurrences throughout the IT infrastructure, allowing for normal operations, and detecting and escalating exception conditions
View answer
Correct Answer: D
Question #20
Where can you look to determine what event rule created an alert? (Choose two.)
A. Alert Activitycorrect
B. Event Additional Information
C. Event Processing Notes
D. Alert Message Key
E. Alert Sourcecorrect
View answer
Correct Answer: AE
Question #21
MID Servers provide important functions in your ITOM Health deployment. What does MID stand for?
A. Management, Instrumentation, and Discoverycorrect
B. Messaging, Integration, and Data
C. Monitoring, Insight, and Domain
D. Maintenance, Information, and Distribution
View answer
Correct Answer: A
Question #22
What would be the primary use case for creating Javascripts in Event Management?
A. Metric Registration
B. Metric Config Rules
C. Metric Type Actions
D. Metric to CI
View answer
Correct Answer: A
Question #23
Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?
A. cinga
B. ensu
C. olarWinds
D. agios
E. abbix
View answer
Correct Answer: B
Question #24
What would be the primary use case for creating Javascripts in Event Management?
A. To create a customized pull connector to retrieve events on behalf of an event sourcecorrect
B. To automatically populate the Configuration Management Database (CMDB)
C. To parse a nodename out of your raw event data in an event rule
D. To run as part of a remediation workflow for IT alerts that fail to execute
View answer
Correct Answer: A
Question #25
What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?
A. CI Remediations
B. CI Relation Types
C. CI Identifiers
D. Process to CI Type Mapping
E. CI Class Managercorrect
View answer
Correct Answer: E
Question #26
The correct regex to capture the name of the server in “the server webserver3.domain.com is down” would be:
A.
B. The server (
C.
D. the server (
View answer
Correct Answer: A
Question #27
If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the Order of execution number?
A. Only the event rule with the highest Order of execution number will run
B. Only the event rule with the lowest Order of execution number will run
C. All event rules will run, from the lowest to the highest Order of execution numbers
D. All event rules will run, from the highest to the lowest Order of execution numbers
View answer
Correct Answer: D
Question #28
In default configuration using baseline connectors, how often is event data collected from event sources?
A. Once every minute
B. Every 2 minutescorrect
C. Twice every minute
D. Every 5 minutes
View answer
Correct Answer: B
Question #29
Which attribute correlates multiple events to one alert?
A. dditional_info
B. essage_key
C. etric_name
D. hort_description
View answer
Correct Answer: B
Question #30
If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the Order of execution number?
A. Only the event rule with the highest Order of execution number will run
B. Only the event rule with the lowest Order of execution number will run
C. All event rules will run, from the lowest to the highest Order of execution numbers
D. All event rules will run, from the highest to the lowest Order of execution numbers
View answer
Correct Answer: D

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