Free CompTIA 220-1202 Practice Questions & Answers 2026 Part1

Question #1

A technician is troubleshooting an issue in which a service runs momentarily and stops at certain points in the process. The technician needs to determine the root cause of this issue. Which of the following tools should the technician use?

A. Event Viewer

B. Task Manager

C. Internet Options

D. Process Explorer

View answer

Correct Answer: A

Question #2

Every time a user loads a specific spreadsheet, their computer is temporarily unresponsive. The user also notices that the title bar indicates the applications are not responding. Which of the following would a technician most likely inspect?

A. Anti-malware logs

B. Workstation repair options

C. Bandwidth status as reported in the Task Manager

D. File size and related memory utilization

View answer

Correct Answer: D

Question #3

A technician is attempting to join a workstation to a domain but is receiving an error message stating the domain cannot be found. However, the technician is able to ping the server and access the internet. Given the following information:Which of the following should the technician do to fix the issue?

A. Change the DNS settings

B. Assign a static IP address

C. Configure a subnet mask

D. Update the default gateway

View answer

Correct Answer: A

Question #4

Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a secure network segment?

A. Only specific DNS servers are allowed outbound access

B. The network allow list is set to a specific address

C. DHCP services are not enabled for this subnet

D. NAC servers only allow for security updates to be installed

View answer

Correct Answer: C

Question #5

A user is purposely deleting files and folders containing company information. Which of the following describes this attack?

A. Whaling

B. Insider threat

C. On-path attack

D. Spoofing

View answer

Correct Answer: B

Question #6

A technician verifies that a malware incident occurred on some computers in a small office. Which ofthe following should the technician do next?

A. uarantine the infected systems

B. ducate the end users

C. isable System Restore

D. pdate the anti-malware and scan the computers

View answer

Correct Answer: A

Question #7

A small company is experiencing unauthorized access attempts to its Windows workstations. The company suspects that some default security settings may be too permissive. Which of the following actions should an IT technician take?

A. Implement an appropriate group policy

B. Configure automatic updates for Windows

C. Reset account passwords

D. Enable account lockout policies

View answer

Correct Answer: A

Question #8

A customer asks a help desk technician for help in selecting new computers. The customer would like to avoid expensive licensing fees but would like all files to be kept locally. Which of the following operating systems should the technician recommend?

A. inux

B. hrome OS

C. indows

D. acOS

View answer

Correct Answer: A

Question #9

A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?

A. Run the latest OS security updates

B. Map the network adapter to the new software

C. Update the network adapter's firmware

D. Delete hidden network adapters

View answer

Correct Answer: D

Question #10

A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)

A. SPICE

B. SSH

C. RDP

D. VPN

E. RMM

F. WinRM

View answer

Correct Answer: CD

Question #11

After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but theapplication does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

A. Updating the failed software

B. Registering the smartphone with an MDM solution

C. Installing a third-party client

D. Clearing the cache partition

View answer

Correct Answer: A

Question #12

A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

A. Quarantine the hard drive in the user's laptop

B. Deactivate the user's key fobs for door access

C. Purge all PII associated with the user

D. Suspend the user's email account

E. Turn off the network ports underneath the user's desk

F. Add the MAC address of the user's computer to a blocklist

View answer

Correct Answer: BD

Question #13

A security administrator teaches all of an organization's staff members to use BitLocker To Go. Which of the following best describes the reason for this training?

A. To ensure that all removable media is password protected in case of loss or theft

B. To enable Secure Boot and a BIOS-level password to prevent configuration changes

C. To enforce VPN connectivity to be encrypted by hardware modules

D. To configure all laptops to use the TPM as an encryption factor for hard drives

View answer

Correct Answer: A

Question #14

A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

A. Quarantine the hard drive in the user's laptop

B. Deactivate the user's key fobs for door access

C. Purge all PII associated with the user

D. Suspend the user's email account

E. Turn off the network ports underneath the user's desk

F. Add the MAC address of the user's computer to a blocklist

View answer

Correct Answer: BD

Question #15

Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?

A. Call

B. Authenticator

C. Hardware token

D. SMS

View answer

Correct Answer: B

Question #16

Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?

A. Call

B. Authenticator

C. Hardware token

D. SMS

View answer

Correct Answer: B

Question #17

A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?

A. Run the latest OS security updates

B. Map the network adapter to the new software

C. Update the network adapter's firmware

D. Delete hidden network adapters

View answer

Correct Answer: D

Question #18

A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?

A. ISO

B. Secure

C. USB

D. PXE

View answer

Correct Answer: D

Question #19

A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

A. Quarantine the hard drive in the user's laptop

B. Deactivate the user's key fobs for door access

C. Purge all PII associated with the user

D. Suspend the user's email account

E. Turn off the network ports underneath the user's desk

F. Add the MAC address of the user's computer to a blocklist

View answer

Correct Answer: BD

Question #20

A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)

A. SPICE

B. SSH

C. RDP

D. VPN

E. RMM

F. WinRM

View answer

Correct Answer: CD

Question #21

A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?

A. ISO

B. Secure

C. USB

D. PXE

View answer

Correct Answer: D

Question #22

An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?

A. Support from the computer's manufacturer is expiring

B. The OS will be considered end of life

C. The built-in security software is being removed from the next OS version

D. A new version of the OS will be released soon

View answer

Correct Answer: B

Question #23

A technician is setting up a surveillance system for a customer. The customer wants access to the system's web interface on the LAN via the system's IP address. Which of the following should the technician use to prevent external log-in attempts from the internet?

A. Port mapping

B. Subnetting

C. Static IP

D. Content filtering

View answer

Correct Answer: A

Question #24

An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?

A. Support from the computer’s manufacturer is expiring

B. The OS will be considered end of life

C. The built-in security software is being removed from the next OS version

D. A new version of the OS will be released soon

View answer

Correct Answer: B

Question #25

A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?

A. Revert the spreadsheet to the last restore point

B. Increase the amount of RAM

C. Defragment the storage drive

D. Upgrade the network connection speed

View answer

Correct Answer: B

Question #26

Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?

A. Using gpupdate

B. Image deployment

C. Clean install

D. In-place upgrade

View answer

Correct Answer: D

Question #27

Which of the following describes an attack in which an attacker sets up a rogue AP that tricks users into connecting to the rogue AP instead of the legitimate network?

A. Stalkerware

B. Evil twin

C. Tailgating

D. Shoulder surfing

View answer

Correct Answer: B

Question #28

A technician is attempting to join a workstation to a domain but is receiving an error message stating the domain cannot be found. However, the technician is able to ping the server and access the internet. Given the following information IP Address – 192.168.1.210 Subnet Mask – 255.255.255.0 Gateway – 192.168.1.1 DNS1 – 8.8.8.8 DNS2 – 1.1.1.1 Server – 192.168.1.10 Which of the following should the technician do to fix the issue?

A. Change the DNS settings

B. Assign a static IP address

C. Configure a subnet mask

D. Update the default gateway

View answer

Correct Answer: A

Question #29

A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?

A. Run the latest OS security updates

B. Map the network adapter to the new software

C. Update the network adapter's firmware

D. Delete hidden network adapters

View answer

Correct Answer: D

Question #30

A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?

A. Revert the spreadsheet to the last restore point

B. Increase the amount of RAM

C. Defragment the storage drive

D. Upgrade the network connection speed

View answer

Correct Answer: B

Question #31

A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)

A. SPICE

B. SSH

C. RDP

D. VPN

E. RMM

F. WinRM

View answer

Correct Answer: CD

Question #32

Which of the following prevents forced entry into a building?

A. PIV card

B. Motion-activated lighting

C. Video surveillance

D. Bollard

View answer

Correct Answer: D

Question #33

Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?

A. Call

B. Authenticator

C. Hardware token

D. SMS

View answer

Correct Answer: B

Question #34

A technician reviews an organization's incident management policy. The organization uses a third-party vendor with multiple tools to protect its assets. What service type is this? Managed Detection and Response (MDR)involves outsourcing security monitoring to a third-party that uses multiple tools and analytics. FromTravis Everett -- All-in-One Exam Guide: ''MDR providers handle threat detection and response using a combination of advanced tools, analytics, and expert personnel.''

A. PaaS

B. EDR

C. MDR

D. XDR

View answer

Correct Answer: C

Question #35

Which of the following describes a vulnerability that has been exploited before a patch orremediation is available?

A. poofing

B. rute-force

C. oS

D. ero-day

View answer

Correct Answer: D

Question #36

Which of the following types of social engineering attacks sends an unsolicited text message to a user's mobile device?

A. Impersonation

B. Vishing

C. Spear phishing

D. Smishing

View answer

Correct Answer: D

Question #37

Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a secure network segment?

A. Only specific DNS servers are allowed outbound access

B. The network allow list is set to a specific address

C. DHCP services are not enabled for this subnet

D. NAC servers only allow for security updates to be installed

View answer

Correct Answer: C

Question #38

An end user discovers a virus on their computer. A technician quarantines the computer, scans for viruses, and remediates the infection. Which of the following is the next step the technician should take?

A. eview system logs

B. erform a secondary antivirus scan

C. eimage the computer

D. ducate the end user

View answer

Correct Answer: D

Question #39

The screen of a previously working computer repeatedly displays an OS Not Found error message when the computer is started. Only a USB drive, a keyboard, and a mouse are plugged into the computer. Which of the following should a technician do first?

A. Run data recovery tools on the disk

B. Partition the disk using the GPT format

C. Check boot options

D. Switch from UEFI to BIOS

View answer

Correct Answer: C

Question #40

A support specialist must apply a new application update to an entire organization.

A. Backup plan

B. Request forms

C. Sandbox testing

D. Peer review

View answer

Correct Answer: C

Question #41

Which of the following is found in an MSDS sheet for a battery backup?

A. Installation instructions

B. Emergency procedures

C. Configuration steps

D. Voltage specifications

View answer

Correct Answer: B

Question #42

A user needs to test several software replacement possibilities. Part of the process involves installing the different software options on a corporate-imaged sandboxed PC.

A. Make the user a member of Domain Admins

B. Add the user to the local Administrators group

C. Let the user use credentials from another user who has rights

D. Give the user the local, high-privileged account password

View answer

Correct Answer: B

Question #43

A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?

A. Run the latest OS security updates

B. Map the network adapter to the new software

C. Update the network adapter's firmware

D. Delete hidden network adapters

View answer

Correct Answer: D

Question #44

A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

A. Quarantine the hard drive in the user's laptop

B. Deactivate the user's key fobs for door access

C. Purge all PII associated with the user

D. Suspend the user's email account

E. Turn off the network ports underneath the user's desk

F. Add the MAC address of the user's computer to a blocklist

View answer

Correct Answer: BD

Question #45

A user frequently misplaces their Windows laptop and is concerned about it being stolen. The user would like additional security controls on their laptop. Which of the following is a built-in technology that a technician can use to enable full drive encryption?

A. Active Directory

B. New Technology File System

C. Encrypting File System

D. BitLocker

View answer

Correct Answer: D

Question #46

A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?

A. Restricted log-in times

B. Secure master password

C. TPM module

D. Windows lock screen

View answer

Correct Answer: B

Question #47

An IT support specialist is preparing to migrate a critical application. This migration will impact the operations during the maintenance window. Which of the following would help the specialist determine the potential impact to the business as part of the change management process?

A. End user acceptance

B. Peer review

C. Manager approval

D. Risk assessment

View answer

Correct Answer: D

Question #48

A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)

A. SPICE

B. SSH

C. RDP

D. VPN

E. RMM

F. WinRM

View answer

Correct Answer: CD

Question #49

Which of the following is an example of an application publisher including undisclosed additional software in an installation package?

A. Virus

B. Ransomware

C. Potentially unwanted program

D. Trojan

View answer

Correct Answer: C

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Free CompTIA 220-1202 Practice Questions & Answers 2026 Part1 | CompTIA A+

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