Free CompTIA 220-1201 Practice Questions & Answers 2026 Part2

Question #1

A help desk technician needs to work on a high-volume printer. Users have reported occasional paper jams and smudges appearing on printed documents. Which of the following steps should the technician do next to address these issues?

A. Perform a full factory reset

B. Check and clean the rollers

C. Change all the ink or toner cartridges

D. Replace the fuser

View answer

Correct Answer: B

Question #2

Which of the following cable types can be used to transfer data and video?

A. USB-C

B. HDMI

C. DisplayPort

D. VGA

View answer

Correct Answer: A

Question #3

An IT specialist compares Bluetooth and NFC technologies for mobile device connectivity. Which of the following statements accurately describes a key difference between the two?

A. NFC is faster than Bluetooth when transferring large files between devices

B. NFC consumes more power than Bluetooth, making it less suitable for devices in which battery conservation is crucial

C. NFC requires pairing with the receiving host, whereas Bluetooth just needs the available connection

D. NFC works best within a few centimeters, but Bluetooth can connect devices that are up to 32ft (10m) apart

View answer

Correct Answer: D

Question #4

A user reports that a phone's integration features consistently stop and restart when charging the phone in a car. A technician checks the phone and finds no malicious applications. Which of the following should the technician do to fix the issue?

A. Clean the connection port

B. Replace the cable with a longer cable

C. Reinstall MDM software on the phone

D. Discharge the battery

View answer

Correct Answer: A

Question #5

A technician recently updated the firmware on a dual-BIOS motherboard. Following the update, the system has been stuck in a boot loop and cannot start an OS from any internal or external device. The technician cannot access the UEFI menu either. Which of the following should the technician do next?

A. Enable the secondary configuration

B. Downgrade the firmware via US

C. Start a warranty repair of the motherboard

D. Reapply thermal paste to the CPU

View answer

Correct Answer: A

Question #6

Which of the following drive interfaces is typically used in server systems but not in home computers?

A. NVMe

B. SAS

C. SATA

D. PCIe

View answer

Correct Answer: B

Question #7

A customer’s smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.)

A. Roll back the OS update

B. Update the PRL

C. Force stop running applications

D. Enable airplane mode

E. Perform a factory reset

F. Run application updates

G. Reset network settings

View answer

Correct Answer: AF

Question #8

The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?

A. Apply a maintenance kit

B. Replace toner or ink cartridges

C. Install a new ribbon

D. Change the printhead

View answer

Correct Answer: A

Question #9

Which of the following drive interfaces is typically used in server systems but not in home computers?

A. NVMe

B. SAS

C. SATA

D. PCIe

View answer

Correct Answer: B

Question #10

Which of the following ports allows for secure communications?

A. 20

B. 22

C. 23

D. 25

View answer

Correct Answer: B

Question #11

A technician is installing a new SOHO wireless router. The customer needs to access local files via a remote desktop application from outside the office. Which of the following should the technician configure?

A. Port forwarding

B. A default SSID change

C. A firmware update

D. MAC filtering

View answer

Correct Answer: A

Question #12

A user has a fresh installation of a Windows OS. Several months later, the user discovers that a needed feature requires an elevated version of the OS. Which of the following is the BEST option to acquire this needed feature?

A. Repair installation

B. Clean installation

C. In-place upgrade

D. Full upgrade

View answer

Correct Answer: C

Question #13

The display in a conference room has a burn-in get fastestthat does not match the presentation Which of the following would test resolve the issue?

A. Adjust the color settings

B. Correct the keystone

C. Increase the brightness levels

D. Replace the monitor

View answer

Correct Answer: B

Question #14

A user tries to connect a monitor to a laptop to have an additional screen for work, but both screens show the same content. Which of the following should the user do to resolve the issue?

A. Use the Add New Hardware assistant to add the monitor and set up the required settings

B. Purchase a docking station to connect both the laptop and the monitor

C. Configure the Windows tiling feature to display multiple windows

D. Go to the Display settings and configure the external monitor as extended

View answer

Correct Answer: D

Question #15

A technician is installing a new high-end graphics card that uses a 12VHPWR connector.

A. 400W

B. MOW

C. 600W

D. 700W

View answer

Correct Answer: C

Question #16

A technician is actively working on the installation of a network printer for Customer A and runs into issues installing the print drivers on a few client computers. The technician has also been dispatched to Customer B's location to troubleshoot a multiple-client machine that is unable to access the company's intranet and is scheduled to arrive at 9:00 a.m. The technician will not make it to the next appointment on time. Which of the following should the technician do NEXT?

A. Contact Customer B and explain the issue with arriving by the 9:00 a

B. Continue working on Customer A's issue until a resolution is found

C. Tell Customer A the technician will return once the service call for Customer B is completed

D. Inform Customer A that another technician will be dispatched

View answer

Correct Answer: A

Question #17

A company has a main office and 20 branch offices. The company wants to have a backup network connection to allow connectivity if the main fiber connection goes down. The company does not want to create new infrastructure. Which of the following should the company use?

A. Cable

B. Cellular

C. DSL

D. SAN

View answer

Correct Answer: B

Question #18

Which of the following can a user utilize to share their mobile phone connection with their laptop?

A. IR

B. NFC

C. Wi-Fi Direct

D. Tethering

View answer

Correct Answer: D

Question #19

A company implemented a policy whereby connecting a computer that is not on the approved list will disable the switch interface. Which of the following was implemented?

A. Access control lists

B. MAC filtering

C. Port security

D. MDM policy

View answer

Correct Answer: B

Question #20

An administrator needs to schedule daily backups on a Linux server. Which of the following should the administrator use?

A. cron

B. sudo

C. dd

D. su

View answer

Correct Answer: A

Question #21

A technician is troubleshooting a desktop PC that is plugged into a UPS. The PC loses the system date/time after every power outage. Which of the following should the technician do to resolve the issue? (Choose two.)

A. un a BIOS update

B. wap out the RAM

C. isable NTP in the OS

D. epair the backup power source

E. eplace the CMOS battery

F. nstall a surge protector

View answer

Correct Answer: DE

Question #22

A technician is troubleshooting issues occurring on a user's mobile device. Applications and the OS have slow response times, even when performing simple tasks, such as writing an email. Additionally, new applications occasionally fail to launch. Which of the following should the technician do next?

A. Move the device to a room with a colder temperature

B. Close unnecessary programs

C. Reset to factory default settings

D. Check the battery health of the device

View answer

Correct Answer: B

Question #23

A user reports that a phone's integration features consistently stop and restart when charging the phone in a car. A technician checks the phone and finds no malicious applications. Which of the following should the technician do to fix the issue?

A. Clean the connection port

B. Replace the cable with a longer cable

C. Reinstall MDM software on the phone

D. Discharge the battery

View answer

Correct Answer: A

Question #24

A customer’s smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.)

A. Roll back the OS update

B. Update the PRL

C. Force stop running applications

D. Enable airplane mode

E. Perform a factory reset

F. Run application updates

G. Reset network settings

View answer

Correct Answer: AF

Question #25

Which of the following best represents the purpose of NFC?

A. Wired connections between several devices

B. Short-distance wireless connections between two devices

C. Wireless connections between multiple devices at once

D. Direct connection of two computers for file sharing

View answer

Correct Answer: B

Question #26

Which of the following is an advantage of using VDI?

A. Authentication is not required on a domain

B. Licensing costs are minimized

C. Less manual configuration is needed for each workstation

D. A virus is automatically contained locally

E. Reveal Answer

View answer

Correct Answer: C

Question #27

Which of the following is a common feature of managed switches?

A. Remote device power delivery

B. Port VLAN assignment

C. Content filtering

D. Load balancing

View answer

Correct Answer: B

Question #28

A user returns from a trip and discovers a computer that is connected to the LAN times out intermittently Upon investigation, a technician finds the RJ45 pin is not property terminated Which of the following networking tools is most appropriate to fix the issue?

A. able tester

B. rimper

C. unchdown

D. oner probe

View answer

Correct Answer: B

Question #29

A technician is troubleshooting an all-in-one laser printer that prints a vertical line when making copies and scans. When users print or receive faxes, the output from the printer is correct. Which of the following should the technician examine to determine the cause of the issue?

A. The pickup rollers

B. The corona wire

C. The document feeder

D. The drum assembly

View answer

Correct Answer: C

Question #30

A group of friends is gathering in a room to play video games. One of the friends has a game server. Which of the following network types should the group use so they can all connect to the same server and the internet?

A. SAN

B. MAN

C. LAN

D. PAN

View answer

Correct Answer: C

Question #31

A technician has enabled port security on a switchport.Which of the following BEST describes the effect this will have?

A. Devices must match a list of allowed MAC addresses before accessing the network

B. Devices need to conform to the policies set forth by the MDM software

C. Data loss prevention software will be monitoring for data exfiltration on the port

D. A firewall is actively monitoring the network traffic using heuristic analysis

View answer

Correct Answer: A

Question #32

Which of the following types of scripts would a network administrator MOST likely use to manage AD users with built-in Windows tools?

A.

B.

C.

D. jsp

View answer

Correct Answer: A

Question #33

A technician is troubleshooting a desktop PC that is plugged into a UPS. The PC loses the system date/time after every power outage. Which of the following should the technician do to resolve the issue? (Choose two.)

A. Run a BIOS update

B. Swap out the RAM

C. Disable NTP in the OS

D. Repair the backup power source

E. Replace the CMOS battery

F. Install a surge protector

View answer

Correct Answer: DE

Question #34

A projector has been shutting down after 30 minutes of use, and it has a strange smell. The technician confirms the power source is not the cause of the issue. Which of the following steps should the technician take next to resolve this issue?

A. Replace the bulb

B. Check the projector configuration

C. Clean the filter

D. Adjust the gamma settings

View answer

Correct Answer: C

Question #35

Which of the following cloud models exclusively utilizes a local data center?

A. Private

B. Public

C. Hybrid

D. Community

View answer

Correct Answer: A

Question #36

A technician is looking for the best way to mitigate the exposure of a client's computer to malicious software. Which of the following is the BEST way to accomplish this goal?

A. Educate the end user

B. Disable System Restore

C. Schedule regular virus scans

D. Schedule and install system updates

View answer

Correct Answer: A

Question #37

A customer’s smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.)

A. Roll back the OS update

B. Update the PRL

C. Force stop running applications

D. Enable airplane mode

E. Perform a factory reset

F. Run application updates

G. Reset network settings

View answer

Correct Answer: AF

Question #38

Joe, a user, cannot read encrypted email messages on a corporate smartphone, but he has been able to read them in the past. A technician restarts Joe's smartphone, but the issue remains. The technician deletes the corporate email account and has Joe re-add it, verifying all settings are correct. Despite these steps, the issue persists.Which of the following is MOST likely causing the issue?

A. The certificate is expired

B. The TPM is bad

C. The phone is not encrypted

D. The incorrect mail server is selected in settings

View answer

Correct Answer: A

Question #39

Which of the following is an advantage of using a hybrid cloud instead of a public cloud?

A. Ability to reduce management overhead

B. Ability to use cross-platform virtualization

C. Ability to meet data residency requirements

D. Ability to leverage IaaS and PaaS

View answer

Correct Answer: C

Question #40

Which of the following DHCP components allows a device to be assigned the same IP address anytime it is connected to the network?

A. Exclusion

B. Reservation

C. Lease

D. Scope

View answer

Correct Answer: B

Question #41

A systems administrator deploys BitLocker to all devices. However, one of the desktop PCs is not able to encrypt the boot drive. Which of the following should the administrator check?

A. TPM

B. CPU

C. RAM

D. HDD

View answer

Correct Answer: A

Question #42

A user moves a file from one NTFS disk to another NTFS disk. Which of the following describes the changes to the file permissions?

A. The file has both the source and destination permissions

B. The file keeps the source permissions

C. The file permissions have to be set manually

D. The file receives the destination permissions

View answer

Correct Answer: D

Question #43

A technician is troubleshooting a network issue. Users report that the connection keeps dropping and reconnecting every few seconds. The technician:Verifies the network configuration settings are correct on the workstationTests the network cable from the workstation to the switch and finds no issuesUses a known-good workstation on the existing network cable and replicates the reported issueWhich of the following should the technician do next?

A. Add new network hardware to reduce congestion

B. Assign a static IP to the impacted workstations

C. Validate the environment for external interference

D. Check the network logs for evidence of port flapping

View answer

Correct Answer: D

Question #44

An employee who travels worldwide wants a workstation to perform the same whether the workstation is in the corporate office environment or elsewhere. Which of the following should a technician implement?

A. SH

B. DI

C. ublic cloud

D. aaS

View answer

Correct Answer: B

Question #45

A user reports that the printouts from a laser printer have lines and smudges on them. The printer is also intermittently misfeeding the paper. Which of the following components should a technician replace to address this issue?

A. Fuser

B. Maintenance kit

C. Corona wire

D. Toner cartridge

View answer

Correct Answer: B

Question #46

Which of the following servers is used to collect data and information about events from a network-connected host?

A. DNS

B. Mail

C. Print

D. Syslog

View answer

Correct Answer: D

Question #47

A customer needs to install a new printer in their network. The customer reports that users had intermittent connectivity issues with previous printers. Which of the following should the technician configure on the new printer to prevent this issue?

A. Gateway IP address

B. DHCP IP address

C. Static IP address

D. Public IP address

View answer

Correct Answer: C

Question #48

A customer wants to synchronize mobile data but is concerned that it might be readily available to other devices no matter the location.

A. BD-R

B. Cloud

C. SD card

D. External HDD

View answer

Correct Answer: B

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