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Free Cisco 700-805 CRM Practice Questions 2026 Part2 | Cisco Renewals Manager

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Question #1
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious networkbehaviors?
A. eraki
B. tealth watch
C. etration
D. pp Dynamics
View answer
Correct Answer: B

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Question #2
Which statement best describes an Accelerator? (Choose the best answer.)
A. A one-on-one coaching engagement covering specific use cases
B. An on-call service for customer support
C. A hosted one-to-many educational webinar with live expert Q and A
D. A one-on-one deep drive on network issues
View answer
Correct Answer: A
Question #3
Which licensing model is the most complex for a customer to manage?
A. Managed service agreement
B. Subscription
C. Enterprise agreement
D. A La Carte
View answer
Correct Answer: D
Question #4
What support should an RM take from the CSM?
A. ommunicate new greenfield opportunities
B. ommunicate value and the impact of Cisco solutions
C. ook customer-service briefings
D. versee the closure of contracts
View answer
Correct Answer: B
Question #5
Which group of products are enterprise networking products?
A. WAN, LAN, Wireless
B. Routing, Switching, Access Points
C. iWAN, Viptela, Meraki
D. Salesforce, Box, AWS
View answer
Correct Answer: A
Question #6
Which task should a Renewals Manager perform during the Prospect phase?
A. Risk Assessment
B. Risk Mitigation
C. Review new opportunities
D. Terms negotiation
E. Reveal Answer
View answer
Correct Answer: C
Question #7
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
A. deal strategy
B. billing
C. proposal build
D. quote delivery
View answer
Correct Answer: C
Question #8
Which statement best describes an Ask the Expert session?
A. A pre-recorded webinar from an expert
B. A hosted educational webinar with live expert Q and A
C. A 24-7 phone line providing expert advice
D. A one on one coaching engagement covering specific use cases
E. Reveal Answer
View answer
Correct Answer: D
Question #9
Who do Renewals Managers (RMs) work with?
A. RMs work with account managers to drive ongoing revenue risk assessments and plays
B. RMs work with pre-sales engineers and build customer solutions
C. RMs work by themselves to develop a high level view customer requirements and objectives
D. RMs work with service delivery teams and monitor engagements
View answer
Correct Answer: D
Question #10
Which licensing model represents the highest value?
A. Transactional
B. Subscription
C. Pay as you go
D. Enterprise Agreements
View answer
Correct Answer: D
Question #11
Which licensing model is the most complex for a customer to manage?
A. Managed service agreement
B. Subscription
C. Enterprise agreement
D. A La Carte
View answer
Correct Answer: D
Question #12
What support should a Renewal Manager take from the Customer Success Manager? (Choose the best answer.)
A. Oversee the closure of contracts
B. Book customer-service briefings
C. Communicate new green field opportunities
D. Communicate value and the impact of Cisco solutions
View answer
Correct Answer: D
Question #13
What is the ATR on a $10, 000 one year recuring revenue contract?
A. A$10,000
B. B10% of $10,000
C. C$10,000 divided by 12
D. D$1,200
View answer
Correct Answer: A
Question #14
What is the ATR on a $10,000, one-year, recurring-revenue contract? (Choose the best answer.)
A. $1,200
B. $10,000 divided by 12
C. $10,000
D. 10% of $10,000
View answer
Correct Answer: B
Question #15
Which discussion point helps up sell a customer?
A. iscuss your prior ties and why you need the sale
B. ocus on how much it will cost the customer
C. iscuss changes in the network and identify any uncovered additions to the network
D. ocus on what the customer already has covered on the network
View answer
Correct Answer: C
Question #16
What is the role of a Renewals Manager in a Customer Success Plan?
A. The Renewals Manager is a reactive resource to administrate the renewal process
B. The Renewals Manager is a salesperson acting only when a Customer Success Plan is created
C. The Renewals Manager collaborates proactively with Sales and the CSM to renew all recurring offers
D. The Renewals Manager is an administrative role acting on the insight provided by financial tools
View answer
Correct Answer: C
Question #17
Which critical task must be performed during the Qualification phase?
A. validate customer inventory
B. develop a Success Plan
C. quote delivery
D. Renewal Plan development
View answer
Correct Answer: A
Question #18
Which statement best summarizes the intended outcome of the Success Plan?
A. evelopment of a customer-centric view for achieving value from their portfolio
B. rovide scheduling for resolving customer qual y issues
C. enerate financial data that indicates a customer's propensity to renew
D. row incremental annual recurring revenue
View answer
Correct Answer: A
Question #19
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
A. deal strategy
B. billing
C. proposal build
D. quote delivery
E. Reveal Answer
View answer
Correct Answer: C
Question #20
What are two important actions of a successful Renewals Manager? (Choose two.)
A. proactively solve TAC issues
B. align solely with the Customer Success Manager
C. understand the portfolio of products and services
D. schedule daily meetings with the customer
E. build and maintain relationships with internal and external stakeholders
View answer
Correct Answer: CE
Question #21
How does a Renewals Manager drive value in a customer account?
A. defines the account forecast
B. aligns partners on training
C. manages and mitigates renewal risk
D. removes adoption barriers
View answer
Correct Answer: C
Question #22
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
A. deal strategy
B. billing
C. proposal build
D. quote delivery
View answer
Correct Answer: C
Question #23
What is the primary customer value of the Cisco Services Portfolio?
A. AServices priced based on usage
B. BServices packages tailored to specific customer needs
C. CCustomers can develop their own service offerings
D. DOn-call, 24/7 service technicians at all levels
View answer
Correct Answer: B
Question #24
Which action should a Renewals Manager take first?
A. ssign an RS to priority accounts
B. eet and confirm the AM, CSS, CSM and their resources
C. eet the customer and perform a renewals diagnosis
D. ownload contract data and develop a renewals strategy
View answer
Correct Answer: D
Question #25
How does the Customer Lifecycle approach drive customer success?
A. y solely relying on digital automation for all customers
B. y facilitating the customer journey to drive value and achieve business outcomes
C. y only providing touchpoints to the customer at the start and end of their journey
D. y creating a clear silo between sales and customer success
View answer
Correct Answer: B
Question #26
What is the Cisco Services Partner Program (CSPP) objective?
A. Amaximizes Cisco's profits by requiring partners to sell only Cisco-branded services
B. Ballows the partner to focus on recurring revenue while earning performance-based incentives Celiminates all barriers throughout the customer lifecycle
C. Dtrains partners to develop and sell their own independent services without any backing from Cisco
View answer
Correct Answer: B
Question #27
Which two actions does a partner or customer perform within CCW-R? (Choose two.)
A. order new services
B. download hardware, software and services data sheets
C. set up billing
D. change Customer Address
E. view and manage their contracts
View answer
Correct Answer: DE
Question #28
Which licensing model is the most complex for a customer to manage?
A. Managed service agreement
B. Subscription
C. Enterprise agreement
D. A La Carte
View answer
Correct Answer: D
Question #29
Which area of the Success Plan is the Renewal Manager responsible? (Choose the best answer.)
A. Solution Renewal
B. Success Plan Hypothesis
C. Adoption Barriers Overcome
D. Barriers Predicted
View answer
Correct Answer: A
Question #30
Which licensing model represents the highest value?
A. Transactional
B. Subscription
C. Pay as you go
D. Enterprise Agreements
View answer
Correct Answer: D
Question #31
What is the key implication on-time renewals have for an IT provider company?
A. incentives will be paid
B. improved customer satisfaction
C. no major impact if sales are on plan
D. recurring business is preserved
E. Reveal Answer
View answer
Correct Answer: B
Question #32
Who do Renewals Managers (RMs) work with?
A. Ms work with account managers to drive ongoing revenue risk assessments and plays
B. Ms work by themselves to develop a high level view customer requirements and objectives
C. Ms work with service delivery teams and monitor engagements
D. Ms work with pre-sales engineers and build customer solutions
View answer
Correct Answer: A
Question #33
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
A. deal strategy
B. billing
C. proposal build
D. quote delivery
View answer
Correct Answer: C
Question #34
What does a renewal proposal contract outline?
A. detailed information about the resources that will support the implementation
B. the customer's current needs, challenges, and goals
C. the updated terms, services, and pricing options
D. guarantee that the customer will participate in an advocacy blog post
View answer
Correct Answer: C
Question #35
What does a high Renewal Rate indicate about the performance of a Renewals Manager?
A. he Renewals Manager is proficient at technical troubleshooting
B. he Renewals Manager is effective in retaining customers
C. he Renewals Manager is skilled at increasing company OPEX
D. he Renewals Manager is successful at attracting new customers
View answer
Correct Answer: B
Question #36
Who do Renewals Managers (RMs) work with?
A. RMs work with account managers to drive ongoing revenue risk assessments and plays
B. RMs work with pre-sales engineers and build customer solutions
C. RMs work by themselves to develop a high level view customer requirements and objectives
D. RMs work with service delivery teams and monitor engagements
View answer
Correct Answer: D
Question #37
Which licensing model represents the highest value?
A. Transactional
B. Subscription
C. Pay as you go
D. Enterprise Agreements
E. Reveal Answer
View answer
Correct Answer: D
Question #38
Which action can a Renewals Manager take to drive value in the account?
A. anage and mitigate renewal risk
B. lign partners on training
C. ef ne the account forecast
D. emoving adopt on barriers
View answer
Correct Answer: A
Question #39
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
A. The adoption rate is 50%under the expected level and the plan is six months before the expiration date
B. There are no open incidents 30 days before renewal dates
C. Customer is willing to subscribe to a recommendation case to be publicly communicated
D. The health index of a customer is over expected targets with no red flags
E. Reveal Answer
View answer
Correct Answer: A
Question #40
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recurring revenue (ARR) for each? (Choose the best answer.)
A. $3000 and $3000
B. $1000 and $1000
C. $1000 and $3000
D. $1100 and $3300
View answer
Correct Answer: B
Question #41
What are the 3 Cs of Cisco's CX Installed Base (CX-IB) Methodology?
A. Check start dates, Co-terminate start dates
B. Connect, Communicate, Consolidate
C. Communicate, Co-terminate end dates
D. Cover the uncovered, Co-terminate end dates
View answer
Correct Answer: D
Question #42
Which licensing model represents the highest value?
A. Transactional
B. Subscription
C. Pay as you go
D. Enterprise Agreements
View answer
Correct Answer: D
Question #43
Which licensing model is the most complex for a customer to manage? (Choose the best answer.)
A. Enterprise agreement
B. Managed service agreement
C. Subscription
D. A La Carte
View answer
Correct Answer: D
Question #44
Who do Renewals Managers (RMs) work with?
A. RMs work with account managers to drive ongoing revenue risk assessments and plays
B. RMs work with pre-sales engineers and build customer solutions
C. RMs work by themselves to develop a high level view customer requirements and objectives
D. RMs work with service delivery teams and monitor engagements
View answer
Correct Answer: D
Question #45
Which critical task must be performed during the Qualification phase?
A. validate customer inventory
B. develop a Success Plan
C. quote delivery
D. Renewal Plan development
View answer
Correct Answer: A
Question #46
When renewing a contract with a customer, which action is important?
A. Start discussions once the contract has expired
B. Validate customers business needs
C. Do not offer any financing solutions
D. Propose only the most important part of the solution
View answer
Correct Answer: B
Question #47
Which discussion point helps upsell a customer? (Choose the best answer.)
A. Discuss your priorities and why you need the sale
B. Discuss changes in the network and identify any uncovered additions to the network
C. Focus on what the customer already has covered on the network
D. Focus on how much it will cost the customer
View answer
Correct Answer: B

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