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Free Cisco 700-805 CRM Practice Questions 2026 Part1 | Cisco Renewals Manager

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Question #1
Which task is the responsibility of the Renewals Manager?
A. illing recurring revenue contracts
B. anaging recurring revenue risk
C. riving adoption of specific technologies
D. anaging the Success Plan
View answer
Correct Answer: B

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Question #2
Which critical task must be performed during the Qualification phase?
A. validate customer inventory
B. develop a Success Plan
C. quote delivery
D. Renewal Plan development
View answer
Correct Answer: A
Question #3
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recurring revenue (ARR) for each? (Choose the best answer.)
A. 3000 and $3000
B. 1000 and $1000
C. 1000 and $3000
D. 1100 and $3300
View answer
Correct Answer: B
Question #4
During which activity of the renewal process would an RM provide an appropriate co - termination timeframe and gain required internal approvals?
A. deal strategy
B. billing
C. proposal build
D. quote delivery
View answer
Correct Answer: C
Question #5
Which statement regarding which tools can be added as value to customer and partners is invalid? (Choose the best answer.)
A. rusted Data Source for Hardware Refresh and Software renewal insights
B. doption Scores which provide insight into how well customers are utilizing service and software they purchase
C. elp manage Discounts for Quoting
D. ain insight into new and unique business prospects for your customers and expand sales potential
View answer
Correct Answer: D
Question #6
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recurring revenue (ARR) for each?
A. A$1000 and $3000
B. B$1100 and $3300
C. C$1000 and $1000
D. D$3000 and $3000
View answer
Correct Answer: C
Question #7
How does a Renewals Manager drive value in a customer account?
A. emoves adoption barriers
B. ligns partners on training
C. efines the account forecast
D. anages and mitigates renewal risk
View answer
Correct Answer: D
Question #8
What is the primary measurement of success for a Renewals Manager?
A. enewal success rate
B. psell percentage
C. ARR rate
D. ercentage of contracts closed
View answer
Correct Answer: A
Question #9
Which statement best describes an Ask the Expert session?
A. A pre-recorded webinar from an expert
B. A hosted educational webinar with live expert Q and A
C. A 24-7 phone line providing expert advice
D. A one on one coaching engagement covering specific use cases
View answer
Correct Answer: C
Question #10
What is the primary customer value of the Cisco Services Portfolio?
A. Services priced based on usage
B. Services packages tailored to specific customer needs
C. Customers can develop their own service offerings
D. On-call, 24/7 service technicians at all levels
E. Reveal Answer
View answer
Correct Answer: B
Question #11
Which action can a Renewals Manager take to drive value in the account? (Choose the best answer.)
A. Removing adoption barriers
B. Manage and mitigate renewal risk
C. Define the account forecast
D. Align partners on training
View answer
Correct Answer: B
Question #12
Which task is the responsibility of the Renewals Manager? (Choose the best answer.)
A. managing the Success Plan
B. managing recurring revenue risk
C. billing recurring revenue contracts
D. driving adoption of specific technologies
View answer
Correct Answer: A
Question #13
What is the key implication on-time renewals have for an IT provider company? (Choose the best answer.)
A. incentives will be paid
B. recurring business is preserved
C. improved customer satisfaction
D. no major impact if sales are on plan
View answer
Correct Answer: C
Question #14
Which licensing model is the most complex for a customer to manage?
A. Managed service agreement
B. Subscription
C. Enterprise agreement
D. A La Carte
View answer
Correct Answer: D
Question #15
Which licensing model represents the highest value?
A. Transactional
B. Subscription
C. Pay as you go
D. Enterprise Agreements
View answer
Correct Answer: D
Question #16
What is the goal of licensing at Cisco? (Choose the best answer.)
A. lassic PAK
B. mart License
C. tandby License
D. ight to use
View answer
Correct Answer: B
Question #17
Which two actions does a partner perform within CCW-R? (Choose two.)
A. Adownload data sheets
B. Brenew services
C. Cview and manage contracts
D. Dset up an email marketing campaign
View answer
Correct Answer: BC
Question #18
What is the implication of on-time renewals for an IT service provider company?
A. Incentives will be paid
B. Customer satisfaction is improved
C. No disruption to recurring revenue
D. There is no significant impact if sales are on plan
View answer
Correct Answer: C
Question #19
A customer has many a la carte Enterprise Networking licenses and many Webex users. The customer wants to grow both groups and needs a compelling and simplified proposal. Which Cisco offer should be suggested to the customer?
A. provide a discount for Enterprise Networking and Webex licenses
B. propose to migrate to a perpetual model
C. prepare a partner-branded managed service deal
D. position an Enterprise Agreement
View answer
Correct Answer: D
Question #20
Which statement best describes an Accelerator? (Choose the best answer.)
A. one-on-one coaching engagement covering specific use cases
B. n on-call service for customer support
C. hosted one-to-many educational webinar with live expert Q and A
D. one-on-one deep drive on network issues
View answer
Correct Answer: A
Question #21
Which statement is the most accurate description of the Health Index?
A. tool for service providers to determine what stage of the lifecycle to offering training solutions
B. n ongoing measurement of customer sentiment
C. measurement tool for resolving specific product quality issues and adoption barriers
D. n ongoing measurement of several key customer health indicators
View answer
Correct Answer: D
Question #22
Which action can a Renewals Manager take to drive value in the account? (Choose the best answer.)
A. emoving adoption barriers
B. anage and mitigate renewal risk
C. efine the account forecast
D. lign partners on training
View answer
Correct Answer: B
Question #23
Which statement regarding which tools can be added as value to customer and partners is invalid? (Choose the best answer.)
A. Trusted Data Source for Hardware Refresh and Software renewal insights
B. Adoption Scores which provide insight into how well customers are utilizing service and software they purchase
C. help manage Discounts for Quoting
D. gain insight into new and unique business prospects for your customers and expand sales potential
View answer
Correct Answer: D
Question #24
Which strategy contributes to the successful renewal of service contracts?
A. ffer discounts
B. ock in revenue streams through co-termination
C. ommunicate product performance, pricing, and position
D. iscount multi-year service agreements
View answer
Correct Answer: C
Question #25
What is the Customer Success Plan?
A. ool for reporting TAC cases to management
B. iving repository that gathers key information, action plan, health measurement and KPIs into one actionable document
C. ocument capturing a comprehensive view of all customer health scores
D. nternal-only document that captures all account activities
View answer
Correct Answer: B
Question #26
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
A. Meraki
B. Stealth watch
C. Tetration
D. App Dynamics
E. Reveal Answer
View answer
Correct Answer: B
Question #27
Which key benefit is included in the Cisco Services Partner Program (CSPP)?
A. offers access to a comprehensive service portfolio, allowing partners to address diverse customer needs
B. provides discounted software licensing to partners
C. guarantees profitability to partners regardless of their performance
D. provides partners with a predetermined customer base
View answer
Correct Answer: A
Question #28
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
A. deal strategy
B. billing
C. proposal build
D. quote delivery
View answer
Correct Answer: C
Question #29
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
A. et new sales
B. nnual re curing revenue
C. lose rate
D. raining costs
E. enewal rate
View answer
Correct Answer: BDE
Question #30
What is the main purpose of CCW-R?
A. to factor customer ATR, up sell and attrition
B. to allow customers and partners to download renewal data
C. to allow customers and partner store new software subscriptions and service contracts from one tool
D. to capture partner and customer billing preferences
E. Reveal Answer
View answer
Correct Answer: B
Question #31
What is a cross-sell opportunity?
A. method involving the promotion of discounted software and services during a specific season
B. sales technique offering suggestions for additional products or services to complement the customer's purchase
C. n approach centered around selling products that are not related to the customer's interests
D. sales strategy aimed at encouraging customers to buy the highest-priced product on offer
View answer
Correct Answer: B
Question #32
Which critical task must be performed during the Qualification phase?
A. validate customer inventory
B. develop a Success Plan
C. quote delivery
D. Renewal Plan development
View answer
Correct Answer: A
Question #33
AtT-90, the Renewals Manager notices that the customer's software adoption rate is low. What approach should the Renewals Manager adopt?
A. Assume product management has delayed a feature release
B. No action; service delivery will solve
C. Create a mitigation plan
D. Escalate to executive stakeholder immediately
View answer
Correct Answer: C
Question #34
Which critical task must be performed during the Qualification phase?
A. validate customer inventory
B. develop a Success Plan
C. quote delivery
D. Renewal Plan development
View answer
Correct Answer: A
Question #35
Which licensing model represents the highest value?
A. Transactional
B. Subscription
C. Pay as you go
D. Enterprise Agreements
View answer
Correct Answer: D
Question #36
Which success indicator for a Renewals Manager is valid?
A. increased deployment of licenses
B. stabilized customer satisfaction scores
C. new product introductions
D. on-time renewal
E. Reveal Answer
View answer
Correct Answer: B
Question #37
Who do Renewals Managers (RMs) work with?
A. RMs work with account managers to drive ongoing revenue risk assessments and plays
B. RMs work with pre-sales engineers and build customer solutions
C. RMs work by themselves to develop a high level view customer requirements and objectives
D. RMs work with service delivery teams and monitor engagements
View answer
Correct Answer: D
Question #38
Who do Renewals Managers (RMs) work with?
A. RMs work with account managers to drive ongoing revenue risk assessments and plays
B. RMs work with pre - sales engineers and build customer solutions
C. RMs work by themselves to develop a high level view customer requirements and objectives
D. RMs work with service delivery teams and monitor engagements
View answer
Correct Answer: A
Question #39
Which services are contained in the CX portfolio?
A. upport Services, Business Critical Services, Professional Services and Managed Services
B. upport Services, Business Critical Services and Professional Services
C. upport Services and Business Critical Services
D. upport Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
View answer
Correct Answer: D
Question #40
Which licensing model is the most complex for a customer to manage?
A. Managed service agreement
B. Subscription
C. Enterprise agreement
D. A La Carte
View answer
Correct Answer: D
Question #41
Which critical task must be performed during the Qualification phase?
A. validate customer inventory
B. develop a Success Plan
C. quote delivery
D. Renewal Plan development
View answer
Correct Answer: A
Question #42
What does TPV mean?
A. Total Product Value
B. Total Partner View
C. Telepresence Value
D. Total Partner Value
View answer
Correct Answer: B
Question #43
Which is the first step in a solutions-led sales approach?
A. resent quote to customer
B. xamine previous purchases
C. dentify the latest technology release
D. nderstand the customer's objectives
View answer
Correct Answer: D
Question #44
Which is the first step in a solutions-led sales approach? (Choose the best answer.)
A. present quote to customer
B. identify the latest technology release
C. examine previous purchases
D. understand the customer’s objectives
View answer
Correct Answer: D

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