Post-Sales Specialist mainly provides necessary after-sales services to product buyers to improve customer satisfaction.This article will introduce you to what a Post-Sales Specialist is, the career information and prospects of a Post-Sales Specialist and the necessary conditions to become a Post-Sales Specialist.

1. What is a Post-Sales Specialist？

Post-Sales Specialist mainly provides necessary after-sales services to product buyers to improve customer satisfaction.

2. Career Insights: Salary, Outlook & Related Roles

(1) Post-Sales Specialist Salary

According to ZipRecruiter data on May 20, 2025, the average annual salary for a sales specialist in the United States is $66,067. That's about $31.76 per hour. That's $1,270 per week or $5,505 per month. Annual salaries can be as high as $119,000 and as low as $25,000, but most sales specialist salaries currently range from $46,000 to $76,500, with the highest earners in the United States making $97,000 per year. The average salary range for a sales specialist varies widely (up to $30,500), which means there may be many opportunities for advancement and pay increases based on skill level, location, and years of experience.

(2) Job Outlook of Post-Sales Specialist

According to statistics from the U.S. Bureau of Labor Statistics, sales occupations are expected to add an average of approximately 1.8 million new job vacancies each year between 2023 and 2033 due to the need to fill vacancies from employees who permanently leave the company.

(3) Similar Occupations

• Account Manager
• Customer Success Specialist
• Business Development Specialist
• Sales Support Specialist
• Inside Sales Specialist
• Customer Service Representative
• Sales Manager
• Marketing Manager
• Operations Manager
• Sales Executive

3. What Are the Qualifications to Become a Post-Sales Specialist?

(1) Obtain a Bachelor's Degree

The first step to becoming a Post-Sales Specialist is to obtain the required education for the position, which is a bachelor's degree in a related field. Post-Sales Specialist typically need a bachelor's degree in marketing, management, or business.

(2) Develop professional skills

First, one of the most important technical skills for a Post-Sales Specialist is product knowledge. You need to understand how your product or service works, its features and benefits, and how it compares to your competitors. Secondly, another important technical skill for a Post-Sales Specialist is communication skills. You need to be able to communicate clearly, effectively, and professionally with your customers, colleagues, and managers. Communication skills will help you build rapport, trust, and loyalty with your customers, and collaborate and coordinate with your team. Furthermore, the third key skill for a Post-Sales Specialist is problem solving. You need to be able to identify, analyze, and solve customer problems, complaints, or feedback. You need to use logical thinking, creativity, and adaptability to find the best solutions for your customers. You also need to follow up and monitor the results and outcomes of your actions. Problem-solving skills will help you improve customer satisfaction, retention, and loyalty. Finally, a Post-Sales Specialist also needs to have data analysis skills, be able to analyze product sales through effective and objective data, and develop further sales plans.

(3) Earn Industry Certifications

When applying for a Post-Sales Specialist position, it is helpful to obtain certain certifications because they can help you develop key skills and knowledge required for the position and make your resume more noticeable to employers. Some employers prefer to hire candidates with experience in a related marketing field. Passing Cisco's CRM 700-805 exam, short for Cisco Renewals Manager certification, demonstrates your knowledge and skills in handling Cisco software subscription renewals, customer lifecycle management, and business value realization.Help you become a Post-Sales Specialist.

4. Conclusion

After-sales experts are involved after the contract is signed. To become an after-sales expert, a necessary level of education is necessary. At the same time, relevant sales experience can provide competitiveness for your resume. Finally, obtaining Cisco CRM 700-805 certification can prove that you have the ability to perform this position.