Renewals Manager refers to a professional manager who is responsible for supervising and managing the signing of business contracts of an enterprise or organization, and helping the enterprise or organization to further renew contracts with the contractor as much as possible and tracking the entire renewal process.This article will introduce you to what a Renewals Manager is, the career information and prospects of a Renewals Manager and the necessary conditions to become a Renewals Manager.

1. What is a Renewals Manager？

Renewals Manager refers to a professional manager who is responsible for supervising and managing the signing of business contracts of an enterprise or organization, and helping the enterprise or organization to further renew contracts with the contractor as much as possible and tracking the entire renewal process.

2. What does a Renewals Manager do?

The entire work of a Renewals Manager revolves around contracts. First, the Renewals Manager needs to develop or tap into a large number of customers by responding to inbound inquiries related to renewals, including responding to customers' questions about existing solutions, number of users, renewal terms, dates, and pricing. Further, they need to develop and implement strategies to improve revenue retention and reduce churn in designated customer groups. Secondly, they need to update quotes and documents in a timely manner as needed, and regularly maintain and manage regional-level reports to ensure accuracy and consistency throughout the renewal process. Thirdly, cross-functional collaboration with sales, customer success, sales operations, and finance departments coordinates streamlined processes and systematic approaches for annual customer renewals, aiming to increase revenue retention and expansion while mitigating revenue churn and shrinkage. Finally, for transparency in the workflow, the Renewals Manager also needs to keep all record systems (e.g., CRM, quotation tools) accurate and up-to-date.

3. Career Insights: Salary, Outlook & Related Roles

(1) Renewals Manager Salary

According to ZipRecruiter, the average hourly salary for a Renewal Manager in the United States is $38.69 per hour as of May 20, 2025. Renewal Manager hourly salaries can range as high as $57.45 and as low as $20.67 per hour, but the average salary for a Renewal Manager currently ranges between $32.69 and $44.23 per hour. The average salary range for a Renewal Manager varies greatly (as much as 11%), which means there may be many opportunities for advancement and increased pay for a Renewal Manager based on skill level, location, and years of experience.

(2) Job Outlook of Renewals Manager

The job outlook for renewal managers is bright and growing as technology-driven and SaaS-centric businesses continue to emerge and grow. As businesses continue to shift their focus from customer acquisition to customer retention, the demand for renewal managers will continue to grow.

(3) Similar Occupations

• Renewals Manager
• Customer Success Manager
• Customer Relationship Manager
• Business Development Manager
• Sales Manager
• Sales Representative
• Sales Support Analyst
• Operations Manager
• Quality Assurance Analyst
• Project Manager
• Renewals Specialist
• Renewal Representative

4. What Are the Qualifications to Become a Renewals Manager?

(1) Obtain a Bachelor's Degree

The recruitment process for Renewals Managers often requires job seekers to have the necessary educational level required for the position, usually a bachelor's degree in a related field such as business, marketing, communications or information technology.

(2) Develop professional skills

When recruiting Renewals Managers, employers often require job seekers to have more than 3 years of customer management, customer support, customer success or sales experience in B2B SaaS organizations so that they can effectively build harmonious relationships with customers. Secondly, since Renewals Managers are responsible for the entire process of contract signing, the job requirements require the ability to maintain a high level of activity, have excellent contract review and negotiation capabilities, manage multiple competing priorities, and work effectively in a results-oriented culture. In addition, excellent oral and written communication skills are also one of the basic professional skills, and Renewals Managers are required to have bottom-line thinking, critical thinking and independent decision-making capabilities. Finally, with the continuous development of online office, Renewals Managers need to have solid work knowledge and proficiency in the use of PCs, Internet browsers, MS Office skills (Word, Excel, PowerPoint and Outlook) and web-based tools, and have experience in Salesforce.com.

(3) Earn Industry Certifications

When applying for a Renewals Manager position, it is helpful to obtain certain certifications because they can help you develop key skills and knowledge required for the position and make your resume more noticeable to employers. Some employers prefer to hire candidates with experience in a related marketing field. Passing Cisco's CRM 700-805 exam, short for Cisco Renewals Manager certification, demonstrates your knowledge and skills in handling Cisco software subscription renewals, customer lifecycle management, and business value realization.Help you become a Renewals Manager.