Salesforce Sales Cloud Consultant Exam Questions and Answers,

Question #1

Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Base in all of these Communities. Which step should the Community Cloud consultant take to meet this requirement?Select one or more of the following:

A. Recreate the Knowledge Base page in all Communities

B. Create a link to the Knowledge Base in all Communities

C. Merge the Communities unto the Community that has the Knowledge Base D

View answer

Correct Answer: D

Question #2

What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect.This integration does not exist today. Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. External partner users must be able to configure the quote

A. Integrate the Back-Office Legacy System using custom code development

B. Integrate the Back-Office Legacy System using Salesforce Connect

C. Integrate the pricing and quoting tool by configuring external users to make it available in the Community

D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community

View answer

Correct Answer: BC

Question #3

Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answersSelect one or more of the following:

A. Salesforce Essentials and Customer Community

B. Enterprise Edition and Customer Community Plus

C. Professional Edition and Customer Community Plus

D. Unlimited Edition and Customer Community

E. Enterprise Edition and Customer Community

View answer

Correct Answer: BDE

Question #4

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?

A. Create a custom login page with Social Sign -on capabilities, including authentication providers

B. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page

C. Enable Social Sign -on in the Community management preferences menu

D. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access

View answer

Correct Answer: B

Question #5

Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

A. Create an object page associated to the Shipment object

B. Create a standard page associated to the Shipment object

C. Clone an object page and associate it to the Shipment object

D. Clone a standard page and associate it he Shipment object

View answer

Correct Answer: B

Question #6

Salesforce releases an enhanced feed publisher component in the latest release of the Napili template. Universal Containers org is now on the latest version, but the collaboration component is NOT available in the Napili template. What should the Salesforce Admin do to resolve this issue?

A. Refresh the Salesforce component list In Community Builder

B. Upgrade the template to like latest version

C. Enable Chatter for the one

D. Un publish and republish the Napili template

View answer

Correct Answer: C

Question #7

You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this?

A. Build up a network of brand ambassadors and make them moderators in your community

B. Develop a lightning component that runs frequent promotions

C. Install the Communities Reports and Dashboards package from the AppExchange

D. Develop Reports and Dashboards built of the Network Object to understand insights from your communit

E. Ensure that you have community promotions built into your Journey Builder on Marketing Cloud

View answer

Correct Answer: C

Question #8

Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?

A. Create the users as contacts and enable them as Community users

B. Allow the users to self -register to the Community

C. Create the users in Salesforce and add their profile to the Community

D. Add the users to the Community as members

View answer

Correct Answer: A

Question #9

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

B. Create a customer survey using custom Lightning components and add it to the homepage

C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments

D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder

View answer

Correct Answer: D

Question #10

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rules are required to accommodate all of the criteria?

A. 5

B. 6

C. 8

D. 18

View answer

Correct Answer: D

Question #11

Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?

A. Subscribe to an RSS feed about Questions and posts

B. Subscribe to Questions and posts

C. Follow users associated with Questions and posts

D. Subscribe to Topics associated with Questions and posts

View answer

Correct Answer: C

Question #12

As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented. Who do you meet with?

A. Partner Relationship Manager and Sales Managers

B. Executives and the Partner Relationship Manager

C. Partner Relationship Manager and Marketing Managers

D. Sales Team, Marketing Team, Service Team and Executives

E. #AskForce on Twitter and the Success Community

View answer

Correct Answer: D

Question #13

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

A. Customer Community Plus License

B. Support Community License

C. Partner Community Plus License

D. Service Cloud License

View answer

Correct Answer: B

Question #14

Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records. What is the most efficient way for the Salesforce Admin to fulfil this requirement?

A. Provide Super User Access to Partner Sales Reps

B. Set the number of partner roles to two

C. Create a criteria-based Sharing Rule

D. Enable the Partner Sales Manager as Super Admin

View answer

Correct Answer: B

Question #15

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

A. Update the Admin profile so that the Knowledge tab is visible

B. Add the Global Header permission set to all Community users

C. Edit the Partner Community profile so that the Knowledge tab is visible

D. Create a Knowledge article and make it visible to the appropriate channel

View answer

Correct Answer: D

Question #16

Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.Select one or more of the following: A. Assign articles directly to Navigational Topics

B. Assign Data categories to Chatter profiles and map to Topics

C. Assign Topic categories to articles

D. Assign Data categories to articles and map to Topics

View answer

Correct Answer: D

Question #17

A Salesforce administrator adding a recommendations carousel component in Community Builder. thepage displays correctly in Community Builder; however, recommendations are missing for Community members.What is the likely cause of this issue?Select one or more of the following:

A. Recommendations need to be created for each member

B. Members need to have read access to the recommendations object

C. Page changes with the recommendations carousel need to be published

D. The recommendation carousel component needs published to be enabled for the Community

View answer

Correct Answer: A

Question #18

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers

A. Select a Customer user record and select the Login option

B. Choose Login to the Community as a user from the contact record in Salesforce

C. Select the Community from the App Launcher as an internal user

D. Log in as a customer to the Community with a Test customer login

E. Preview the Community as a specific Community user in the preview mode of the Community builder

View answer

Correct Answer: BCD

Question #19

Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object.Which three actions should a Community Cloud consultant take to fulfil this request? 1. Add a menu item to the Navigation Menu component 2. Define an External URL menu item type pointing to the Project list page 3.Select the list view that appears on the Project land

A. Export the Customer Community template in the Builder Settings

B. Select the created Bolt solution in the Community Creation wizard

C. Select the created Bolt solution in the Builder Themes

D. Define the name, images, and features of the template

E. Export the Customer Community using Site

View answer

Correct Answer: ABC

Question #20

A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?Select one or more of the following:

A. Build a custom integration point between the CMS and the Community

B. Use Process Builder to import content from the CMS on a periodic basis

C. Download and install the Community Content package from the AppExchange

D. Configure CMS Connect to pull content from the CMS

View answer

Correct Answer: D

Question #21

Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.The following are the requirements for their Community:-Branding is limited to the logo and company colour palette.- Chatter Groups will be used for private product collaboration.-Users should be able to submit a support case- Users should be able to view invoice information (external object using Salesforce Connect)- Users should be able to view order info

A. Branding is limited to the logo and company colour palette

B. Chatter Groups will be used for private product collaboration

C. Users should be able to submit a support case

D. Users should be able to view invoice information (external object using Salesforce Connect)

E. Users should be able to view order information (saved in the Standard Order object in Salesforce)

View answer

Correct Answer: ACD

Question #22

During a recent review of their partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using.Which two individual actions should a Community Cloud consultant recommend to address this issue?

A. Install a lightning Bolt template the AppExchange

B. Build custom HTML pages according to marketing specifications

C. Implement a custom theme for the Community

D. Build Visualforce pages and apply custom CSS

View answer

Correct Answer: C

Question #23

Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.- The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect-Customer users only need to see their orders in the Community-Orders are currently public read-only- Customer users need to access fields that are already part of the existing integrationWhat two things sho

A. Leveraging existing integration with the legacy system

B. Set the external users' organisation wide defaults to private for external order objects

C. Creating a new integration with the legacy system for customer users

D. Update the customer user profile and given the "view all" permission on the integration object

View answer

Correct Answer: AD

Question #24

Universal Containers uses Customer Community licences. One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:

A. Customer Community Plus

B. Lightning External Apps

C. High Volume Customer Portal

D. Portal Manager

View answer

Correct Answer: A

Question #25

Universal Containers (UC) recently went live with its new Customer Community. UC has received cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them.What is the final step the Administrator should take to ensure user membership to the Community?

A. Publish the Community using the Community Builder

B. Assign the "UC Customer Community" profile in administration

C. Use a permission set to give users access to the Community

D. Ensure the "send welcome email" checkbox is selected

View answer

Correct Answer: C

Question #26

Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. What steps would an administrator take to do this?

A. Add the Member Profile to the Community

B. Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User

C. Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community

D. Navigate to the Contact Record and Enable the Contact as a Community User

View answer

Correct Answer: B

Question #27

Universal Containers builds a Community with public access to Knowledge Articles and QandA. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?

A. Enable "Public can access the community" checkbox under General Settings in Community Builder

B. Add the Guest User profile to the members in Community Management

C. Go to the Guest User profile and give to the Visualforce page

D. Change the org-wide default sharing to Public Full Access

View answer

Correct Answer: C

Question #28

Northern Trail Outfitters launched a Lightning Community for its partners. Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfil this request?Select one or more of the following:

A. Configure Opportunity as the default landing page in Community Settings

B. Enable the Opportunity page as the landing page in Community Builder

C. Set the Opportunity object page as the landing page in Community Builder

D. Add the List View Lightning Component to the Home Page

View answer

Correct Answer: D

Question #29

Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.Which approach should the Community Cloud consultant recommended to accomplish this?Select one or more of the following:

A. Use a trigger to create Community users for all related contacts on the account

B. Use a workflow rule to create a task for the administrator with a list of contacts that should be users

C. Send an email to the administrator when the opportunity is marked closed won so they can create users

D. Use a schedule report that alerts the Salesforce administrator of the new contacts

View answer

Correct Answer: A

Question #30

A salesforce admin at Universal Containers notices that a large number of unauthenticated users are accessing Community pages built using Force.com sites. Their org is on the Salesforce Enterprise Edition. What is the maximum number of monthly page views allowed?

A. 500,000

B. 300,000

C. 1,000,000

D. 100,000

View answer

Correct Answer: A

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