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Salesforce Field Service Consultant (Salesforce FSL-201) Test Questions and Answers? | SPOTO

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Question #1
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
A. Build a report to view Products Consumed on Work Order Line Items
B. Build a report using the Service Appointment Inventory module
C. Build a report to view Products Consumed on Work Orders
D. Build a report using the Work Order inventory module
E. Build a report to view Inventory Transactions
View answer
Correct Answer: ACE
Question #2
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?
A. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy
B. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy
C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy
D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy
View answer
Correct Answer: C
Question #3
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders. Which three considerations should the Consultant take into account? Choose 3 answers
A. An Entitlement Process must be applied to both Cases and Work Orders
B. Milestones for Work Orders can be configured in Setup
C. Milestones for Work Orders can be set up from the metadata APcorrect
D. A new Entitlement Process requires selecting a single Entitlement Process Type
E. A single Milestone can be added to both Case and Work Order Entitlement Processes
View answer
Correct Answer: ABC
Question #4
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.In which two ways should the Consultant define Operating Hours to meet this requirement?Choose 2 answers
A. The Maintenance Plan for the Account
B. The Due Date of the Service Appointment
C. The Time Slots for Appointment Booking
D. When Service Resources are available for work
View answer
Correct Answer: BC
Question #5
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
A. Create one service resource and assign the relevant permission set licensecorrect
B. Create two skills records and assign them to service resources record
C. Create two service resource and assign them to the employee
D. Create one service resource and assign the technician and dispatcher role
View answer
Correct Answer: A
Question #6
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?
A. Utilize Standard Global Service Price Book Entries
B. Utilize multiple country-specific Price Books
C. Utilize country-specific Price Book Entries
D. Utilize the standard Salesforce Price Book
View answer
Correct Answer: D
Question #7
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes. Which two items should the Consultant recommerd to meet the requirement? Choose 2 answers
A. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" tocorrect
B. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Servicescorrect
C. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
D. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled
View answer
Correct Answer: AB
Question #8
Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
A. Automatically schedule unscheduled services to available Resources
B. Automatically Dispatch Service Appointments using Drip Feed
C. Automatically change the status to Dispatched of all Service Appointments
D. Automatically run Optimization Background Job every hour
View answer
Correct Answer: B
Question #9
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2answers.
A. Implement Work Types and Skill Assignments
B. Implement Assignment Rules and Work Orders
C. Assign Skills and Skill Levels to Users
D. Assign Skills and Skill Levels to Resources
View answer
Correct Answer: AD
Question #10
Org-Wide Default sharing is set to Private in a Salesforce org. If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?Choose 3 answers
A. Accounts
B. Service Resources
C. Work Orders
D. Resource Absences
E. Work Types
View answer
Correct Answer: ADE
Question #11
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.What should the consultant recommend to meet this requirement?
A. Create a custom Gantt action to call an apex class to reschedule appointments
B. Write a batch apex class to unscheduled low priority work orders
C. Define a global optimization job to run hourly
D. Apply the reshuffle action within the Gantt
View answer
Correct Answer: D
Question #12
Often, Technicians earn certifications that must be renewed periodically to ensuretheir skills remain up-todate. How can these certifications be manager on the Resource?
A. Add the Resource Skill and track certification using reminder
B. Add the Resource Skill and create Absence once expired
C. Add the Resource Skill as Time Phased
D. Add the Resource Skill and remove from the Service Territory once expired
View answer
Correct Answer: C
Question #13
A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. TheTechnician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?
A. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock
B. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock
C. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer ofstock
D. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock
View answer
Correct Answer: A
Question #14
Universal container want to offercustomers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit.How should consultant configure the maintenance plan to meet the requirements
A. Set frequency to 1 month; generation time frame 0; Check auto generate work order
B. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order
C. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order
D. Set frequency to 1 month; generation time frame 12; Check autogenerate work orderc
View answer
Correct Answer: B
Question #15
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?Choose 2 answers
A. Scheduled End
B. Arrival Window Start
C. Scheduled Start
D. Arrival Window End
View answer
Correct Answer: BD
Question #16
Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?
A. Company style sheets
B. Company colors
C. Company logo
D. Company address
View answer
Correct Answer: B
Question #17
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing statusflow. Which two configurations need to be set up? Choose 2 answers.
A. Add the allowed Status Transitions in Field Service Settings
B. Add new Status to the Work Order
C. Add the Status Transitions to the Technicians' Profile
D. Add new Status to theService Appointment
View answer
Correct Answer: CD
Question #18
Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. Which method of dispatching should a Consultant recommend implementing?
A. Automatically Dispatch Service Appointments using Drip Feed
B. Automatically change the schedule policy
C. Automatically change the status to Dispatched of all Service Appointments
D. Automatically schedule unscheduled services to available Resources
View answer
Correct Answer: A
Question #19
AW Computing uses a private record access model in the sales, support, and field service organizations.How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
A. Create a user territory for the technicians' primary and secondary territories
B. Create a process to change the owner of the service appointment to the assigned technician
C. Enable the sharing features in the Field Service settings in the Setup menu
D. Configure a sharing rule to share dispatched service appointments with the assigned resource
View answer
Correct Answer: A
Question #20
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.Which two considerations should the consultant take into account when configuring field service lightning?Choose 2 answers
A. Quantity and unit of measure are required when adding a required product
B. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
C. Required product must beadded to both work order and all work order line items
D. Work type can be configured to include required products on the work order and work order line item
View answer
Correct Answer: BD
Question #21
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
A. Work Order Record Types for Break-fix, Install, and Inspection
B. Work Type Line Items for Install, Break-fix, and Inspections
C. Work Types and Skill Requirements for Install, Break-fix, and Inspections
D. Work Order custom fields to define Install, Break-fix, and Inspections
View answer
Correct Answer: C
Question #22
Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers
A. Appointments on the first Tuesday of the month
B. Site inspections during the first week of the "year
C. Quarterly sales visits to a customer
D. Weekly recurring appointments at 8:00 AM
View answer
Correct Answer: AD
Question #23
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
A. ReducedWork Orders per Shift
B. Reduced Overtime per Work Order
C. Reduced Travel Time per Work Order
D. Reduced Absences per Employee
View answer
Correct Answer: BC
Question #24
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
A. Service Objectives and Work Types
B. Service Objectives and Work Rules
C. Service Levels and Work Rules
D. Service Contracts and Service Levels
View answer
Correct Answer: B
Question #25
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.Which three data elements should a Consultant recommend tracking to support these requirements?Choose 3 answers
A. Inventory
B. Warehouse Locations
C. Products Consumed
D. Products Required
E. Mobile Locations
View answer
Correct Answer: CDE
Question #26
Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.What should consultant leverage to ensure the right data is captured from the Salesforce field service lightning mobile app?
A. Lightning component with required field to update the case, work order and service appointment
B. Quick actions on cases, work orders and service appointment with required fields
C. Quick action on the work order and flow to update the case and service appointment
D. Process builder on case to update the service appointment and work order
View answer
Correct Answer: C
Question #27
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
A. Create a Process Builder to generate a report
B. Create a custom report
C. Use the standard Service Report
D. Use the standard Work Order email template
View answer
Correct Answer: C
Question #28
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
A. Assign the Technician to a new Service Territory
B. Remove the Technician as a Preferred Resource
C. Create an Excluded Resource for the Account
D. Create a new Work Order Validation Rule
View answer
Correct Answer: C

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